Finally moving on after 17 years..no longer competitive
We have been with Vodafone almost from the start, so coming up to 20 years (having been with Orange before that, remember them?) and in the main no issues to really worry about. Yes the speed was sometimes slow, yes there were occasional billing Issues and yes customer service was a little flat and impersonal but overall we were satisfied enough. Their mobile plans, unfortunately, though one of the cheapest around were not competitive when compared to prepaid, however, they always in the past tried to work something out to convince me to stay. ...Yesterday i only rang to discuss a phone upgrade for me and to leave my husbands plan as is. WELL, the sales pitch began...i currently use 5gb/mth and my husband uses less than 1gb and we share 15gb between the two phones very comfortably. The only plan they could offer was 100gb shared! And of course the price goes up almost double what i am currently paying, not including the phone!!! The guy got quite rude when i wouldn't commit straight away and ended the call very abruptly. My kids, who have been convincing me to go across to Kogan for a year now, showed me their prepaid plans and there is no comparison. I can see some customers complain about Kogan speeds and customer service, but my kids watch movies and stream all the time and they say there is hardly any issue at all... they say telco ‘plans’ are such an antiquated notion, no one under 30 is on anything but prepaid, and I can see why. I even bought the phone i wanted from Kogan through Afterpay (otherwise i would be held to ransom with Vodafone for the next 3 years on a plan). I just dont think its good enough anymore for a company to be so inflexible in 2021. Like with everything else, big Telcos and companies dont care about customer loyalty and as a customer i am finally cutting the umbilical cord with a lot of these guys. We left Optus after 20 years and couldn't be happier with Aussie Broadband, and now this... Goodbye Vodafone!
VODAFONE phone with hotspot use
I use a Vodafone hotspot with my PC for internet (50 Gig plus 3 Gig to enable sharing with spouses phone etc). Used to be very good but last few months service has varied a lot from clear calls etc to NZ using apps and phone to frequent dropouts mid call. I have had two sim cards changed to check it and today I spent about 45 minutes using online chat to try and find out about what speed Im on plus why the service varies. No luck. Passed from one staffer to another and no answers. In store also not good and got clearer info from an Optus staffe...r (female) on trying to use WIFI hotpspot effectively. Phone service seems slower than before with lots of buffering to download short videos via Whatsapp etc. Won' t consider Telstra as they do not include international calls which is a necessity for me. A nusiance if they are the most reliable service.
Always goes back to original price
In the area of Maylands very bad reception for Vodafone mobile and Vodafone wifi.
Another friend of mine has the same problem and he lives in the same area perth metro been like this for
Another problem that happen to me when using Vodafone sim that i did not like at all as when your contract is up with them normally 12 months it reverts back to the undiscounted price.
As i've used another mobile company and theirs stayed at the discounted price all the time i was with
them and did not revert back to the original price.
reception very hard on some sspots
been on prepaid and reception somedays in some spots dont have enough coverage only issue there is call overseas is hard to understand but in general vodafone has some pretty good plans and included data as well
I have never had an issue with service dropping out and always have plenty of data for the money I pay per month. Customer service over phone is very poor but very helpful I store
Mobile Phone Plans
Their mobile phone plans are expensive for what is offered. Customer service is not great at all. Data download speed is pathetic. They up their plans without letting you know.
WiFi Hotspot: Fine for traveling, but ration your data
I’m in the country temporarily because our Secretary of Defense was friends with the Minister of Defence. I suppose this review is for other temporary visitors who don’t change their phone’s SIM card and just need internet service for a month or two; I imagine my experience would have been a little better if I had changed the card in my phone. The WiFi hotspot served my needs well for the most part:
-Always had service when near civilization
-Service was fast
-Vodafone offered the most data per plan out of the other available services
Co...ns -Preface: this might be an iPhone X problem, perhaps android users will have more luck: Worst customer interface I’ve ever experienced. Put an hour at a time into trying to register and get the apps working, never succeeded. Couldn’t download the correct My Vodafone app. I would click on “My Vodafone Australia” in my browser, then the App Store would tell me “App currently not available in your country or region.” Other country’s apps didn’t work, I assume they’re in different systems and couldn’t access my Aussie account (I am 100% certain that I was providing the correct account information). And in order for me to sign up on the website, I would have needed to receive a text message to my assigned phone number—which required the correct app because I didn’t change my phone’s SIM card. So in short, I had no way to accurately track my remaining data, which was important because I did all of my official work on this personal data plan. -No service in the field. Not that big of a deal to me, but if you need service in the DOD training areas, go with Telstra.
Network quality medium
Network quality is different in all suburbs. sometimes I get 50 m b p s and something 100k b p s speed. They should improve the stability and range of network
Only interested in sales, no customer service, they are going to lose customers bigtime
Fragmented customer service
Vodafone network service is acceptable with many benefits but......
Customer service is fragmented and virtually non-existent, they run a sales driven culture with false promises, there is zero respect for customer loyalty, instead they prefer to lock you in again with more false promises.
This company has a fragmented customer service team that will frustrate the most patient of customers.
You will only have yourself to blame for the time you will waste if you lock in to Vodafone.
You have been warned!
My network coverage with vodafone is the most reliable network i have come accross rather then others. Ive had a few connection problems but rarely any what so ever. Love vodafone
The reviewer stated that an incentive was offered for this review
Questions & Answers
I have been charged $148 this month as part of my bill. The $148 is itemised as ‘pricing plan’ . What is that?
TXT confirmation to another mobile what does this question mean when I am topping up my phone
If I connect Vodafone tv can I still use my dvd player/recorder to record free to air programs?
Get an answer from our members and Vodafone Australia representatives
|Category||Mobile Phone Service Providers and Physical Shops|
|International Roaming Offered||Yes|
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