1 photo
Vodafone

Vodafone

1.6 from 2,363 reviews · View Statistics

Reviews

Previous
Next
Derek
DerekMelba 2615, ACT
  • 2 reviews

EXELLENT Service

published
Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Store LocationWestfield Belconnen in Canberra
brandyismyfav
brandyismyfavSydney, NSW
  • 5 reviews

Been a customer for years

published

Been a customer for years on personal and business and never really had many issues that could be resolved by them. I'v also had phones with others and the other majors are just sending everything offshore where it's almost impossible to talk to anyone in australia. I'll be with them for the next few years as they haven't given me a reason to look elsewhere.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$99.00
Jay
JayMetropolitan Adelaide, SA

Wonderful experience with call service

published

Being a Saturday, I was hesitant about calling and having to wait so long to speak to someone. To my surprise I was served by such a knowledgeable person who fixed my NBN connection quickly and sufficiently. Really appreciate this!

Value for Money
Product Quality
Customer Service
Local Reception
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Mobile Phone Service Providers

Find out how Vodafone compares to other Mobile Phone Service Providers

Know better, choose better.

Compare all
RM K.
RM K.Sydney, NSW

Call centre staff wonderful

published

I have been with vodafone for well over a decade. The call centre staff have always been wonderful to me when I have a query. I just want to say thank you to them. I am loyal to vodafone because of you.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$55.00
Lyndon Schutz.
Lyndon Schutz.Metropolitan Adelaide, SA
  • 4 reviews
  • 10 likes

Excellent in every way!

published

I went in and spoke to a representative Danny Elle at Colonnades South Australia.
She answered every question and wrote the answers down for perusal later.
Very helpful, why would you want to get a phone from anywhere else.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$71.99
Included Data per Month50 GB
Store LocationColonnades south Australia
Related Articles
Previous

Tips for Choosing a Mobile Plan and Service Provider

Looking for a new mobile plan? Find out everything you need to know from network coverage and plan types, to data usage and international roaming so that you can pick the best value plan for you.

Wendy Z.
Wendy Z.21 Feb 2020
tips-for-choosing-a-mobile-plan-and-service-provider

Best Internet & Mobile Phone Service Providers in 2020!

Internet and mobile phone service are necessities of modern life, so it's important we have the best coverage and service at the best price possible. Here are our Award Winners for the best Internet Service Providers (ISPs) and Mobile Phone Service Providers (MPSPs) in 2020. View specific ratings such as Customer Service, Adequate Speeds for ISPs and Local Reception for MSPs.

Wendy Z.
Wendy Z.22 Nov 2019
best-internet-and-mobile-phone-service-providers-in-2020
Next
Esther w
Esther wGreater Melbourne (Outer), VIC
  • 2 reviews

Happy customer

published

I actually love Vodafone... ok so I don’t always get reception if I’m underground or in a huge multi story building but I love the quick online customer service... every single interaction iv had with Vodafone staff is amazing and they are so helpful... iv been Vodafone for about 15 years and never had a problem they couldn’t solve and always so friendly...I have recently changed to a plan with lots of data for a very cheep rate...
iv even been given little gifts and tokens for being a longtime customer.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$60.00
Store LocationKnox vic
Mariam531
Mariam531Sydney
  • 6 reviews
  • 11 likes

Mobile Postpaid - Customer Representative Review

published
Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$45.00
Included Data per Month29 GB
Store LocationOnline
Jo So
Jo SoSydney, NSW
  • 5 reviews

Great value for money

published

Very reliable 4G coverage.
The data download speed is fast enough to watch videos. Easy to use app. Good value for money with great phone plans. Good customer service on the chat.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$80.00
Store LocationACN
Riza
RizaPerth, WA

Good costumer service

published

I have a good experienced no problem at all.
People are very friendly they give is a free card for coffee.
Thank you i have no words just good experienced. Good good

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePost-Paid with Phone
Return Claim MadeYes
Plan Cost per Month$40.00
Included Data per Month15 GB
Store LocationWillaton
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Mobile Phone Service Providers

Find out how Vodafone compares to other Mobile Phone Service Providers

Know better, choose better.

Compare all
Tony
TonyDarling Downs, QLD
  • 5 reviews
  • 3 likes

Prepaid voucher

published

I bought a prepaid voucher. Activated it, I tried to access the internet, couldn't. When I did, I found it was all gone. I texted Vodafone. I got a poor response. They said my security code wasn't the same. I texted them the next day. They fixed me up with a new security code. And arranged for a new voucher.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeYes
Plan Cost per Month$30.00
Included Data per Month4 GB
Store LocationGrand Central Toowoomba City
Varinder Singh Gosal
Varinder Singh GosalMetropolitan Adelaide, SA

HELPFUL

published

Vodafone service is good , I have 5 years experience with Vodafone. I’m very happy with the customer support, they are very helpful. I recommend Vodafone for best experience. Thank You

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Charlotte S.
Charlotte S.Sydney, NSW
  • 2 reviews
  • Verified

Love my new phone

published

Got the new iPhone 11 Max Pro. Upgraded online via the myvodaphone app, got the phone the next day. They also called for security to make sure I was the phone who purchased it. Great quick service

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$110.00
Included Data per Month60 GB
Store LocationCronulla
Leopard
LeopardGreater Melbourne (Inner), VIC
  • 2 reviews

I love Vodafone

published

I can't understand the bad reviews here. Vodafone are great! Vodafone are really good and helpful and have given free minutes during Covid 19. They have always been helpful and obliging :-) I have never had drop outs or problems.

Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$5.00
Included Data per Month0 GB
Store LocationMELBOURNE
Tyla white
Tyla whiteSydney Surrounds, NSW

Vodafone

published

I went in store and ordered a new phone to begin a plan and I received the phone but not the sim? Am I suppose to buy my own?? X

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$80.00
Included Data per Month10 GB
Store LocationBateau bay
Daryl Ian
Daryl IanGreater Melbourne (Inner), VIC
  • 3 reviews

Excellent service

published

Husband needed a new phone. We went to the Malvern store, customer service assisted in picking, explained all the features and even transferred all the photos and contacts to the new phone. They even put me on a better plan. I’m really happy.

Value for Money
Customer Service
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$47.00
Included Data per Month60 GB
Store LocationMalvern
Mobile Phone Service Providers

Find out how Vodafone compares to other Mobile Phone Service Providers

Know better, choose better.

Compare all
Page 1 of 2
See all Vodafone reviews

Questions & Answers

Danielle m.
Danielle m.asked

I have been charged $148 this month as part of my bill. The $148 is itemised as ‘pricing plan’ . What is that?

No answers
Jenny R.
Jenny R.asked

TXT confirmation to another mobile what does this question mean when I am topping up my phone

No answers
decks
decksasked

If I connect Vodafone tv can I still use my dvd player/recorder to record free to air programs?

No answers
See all Vodafone questions

Get an answer from our members and Vodafone Australia representatives

Details

CategoryMobile Phone Service Providers and Physical Shops
Network UsedVodafone
International Roaming Offered Yes
Visit official website

Other Mobile Phone Service Providers

Previous
Moose Mobile

Moose Mobile

4.7
(2,047)
C Mobile

C Mobile

4.6
(277)
Pennytel

Pennytel

4.4
(1,101)
MATE Mobile

MATE Mobile

4.5
(112)
Hello Mobile

Hello Mobile

4.1
(135)
Vaya

Vaya

3.8
(2,764)
Numobile

Numobile

4.0
(3)
Next
See all Mobile Phone Service Providers

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.