Ordered iphone12 only after customer service team confirmed I will get iphone by 26Oct now they changed to 14Dec without informing me the reasons to change, and when I call no proper response on the reasons. It appears to be giving false information before placing order, and play with customer accordingly after order is placed.

You can see the network Tower and the internet speed, and the customer service is World's worst too.
Always want to claim that its all customers phone's fault, never solved the issues,

Vodafone has failed me big time! Now i am just gathering docs before I file a proper complaint. You have a very poor costumer service both in store (been to 2 store) and over the phone. Nobody wants to bloody help me! Now I am stuck with a broken phone. It has been replaced after so much compaints and you have sent me another broken phone. I dont want to deal with you guys anymore. 9 years with you guys and this is how you treat your costumers.

The customer care team is useless and 'are not taking calls today', it is impossible to contact anyone in relation to any problems, you cant change your plan because there are 'technical issues' and no one is available to help and you keep getting shifted from person to person with no resolve to problems. Nbn keeps dropping out and is slower than promised.

I have been with Vodafone for over 10 years however I will changing providers as their app is so unreliable, spending over an hour at a time trying to access the app is simply just frustrating and frankly not good enough. For a company this size they should really get their act into gear. Disappointing Vodafone!

Vodafone need to realise that customer service is a big deal in Australia, I was on the phone for 30 minutes transfered from one person to the other with the English language being a barrier, after my many years of being a customer I now say goodbye and good riddens

No reception in most areas of Sydney, forget about using internet. I can't make phone calls inside my house, I have to go ouside to be able to talk with someone. My wife is on Vodafone and has the same issue, so it's not phone issue its network. Customer service is non existing. You can only talk to machine or wait hours to someone pick up or give you a call back. Most of the time they hang up.

I was with Vodafone for a long time this company could not careless for its customers, the service is terrible, just read other reviews, also they are now part of TPG which is another company that has no customer service, all they care about is how much money they can bleed out of you, beware of these companies go elsewhere

Unfortunately we lost a phone. Did the right thing and barred the sim immediately, since then trying to get (A) reinstated and then (B) totally close my accounts an absolute nightmare. Have had to go OTT in re-proving all of my ID's to them, each time by email, with response time each time around 3 days, cannot do any task with them on phone call or on chat. Even after doing all this still waiting for response to close accounts. Just an absolute nightmare of bad poor customer service.

Have been a customer of Vodafone for years on and off.
I find their customer service at general enquiries and technical department great if not perfect. Can't believe the flak they receive here. They have always been easy to deal with in regards to my concerns, assisted in a friendly and professional way. They get straight to the problem and resolve it in a timely manner with no fuss whether it be technical issue, setting up new phone or general account enquiries. Sure, some of them have accents that I couldn't understand or names I couldn't pr...

As soon as you take a step out of Metro Melbourne there is no signal.
Got rid of them and went with a proper provider.
Don't waste your time with them.
Leave as soon as possible.

Vodafone is a budget telco I was quite happy with. Their coverage is not great but their plans are good value with no lock in period.
However I made the mistake of purchasing a new phone with them, within two weeks a vertical pink line appeared on the LED screen. Took it back for repair only to find out they have a policy where "any physical or water damage" voids your 2 year warranty. Ridiculous as I had a small crack on the frame of my phone which the service centre acknowledged did not cause or contribute to the screen problems it still cons...

Disappointed! I could not even log on my app in Docklands, the customer service said there were issue but no solutions! It happened too often, I am done with Vodafone !

I had Vodafone regarding my account my contract had and upgraded my phone with contract prepaid as had previously and now keep on recieving messages I had used up my international minutes which I don’t call any international countries and my comes $138.00 every month this just started with COVID-19 we are been charged for services we don’t know off when phone the call centre you will go from 1 to 7 different people if they understand they hang up on or claiming that they cannot verify you and saying due privacy etc but after a minute you will...

I was Charged $139.99 and charged me for two months NBN in one billion cycle. terrible service, NBN has been down for 3+ months and no support arrived. Customer services to useless, no help at all, every agent keeps repeating the same information over and over again. once a call is transferred the same information needs to be repeated to the new agent.

Been with Vodafone for years, decided to upgrade the other day to 2 iphone pro max 11's I was on the phone for 40 minutes.. turns out they didn't place the order.. the person who organized it went on leave and didn't tell me anything about it..(something about only I could get the $250 discount they offered not my wife..After the order was agreed they just didn't do anything to inform me of any issues.
Been waiting for days for 2 new phones and they haven't even been ordered yet.

Thats one way so say goodby to $6000 worth of business..

So you purchase an awful device and you stuck with it just because!
If you're buying a new device don't even think about going with them
Go for another company that appreciate customer experience
Because they don't

I disconnected from Vodafone at the beginning of the year & today I received notice from a credit agency that I owed them money. Not once have I heard from Vodafone since the disconnection despite the fact they obviously have my phone number, email & address! Let me just add this gives even more support to my decision to change companies after being a customer for 13 years!!

I took plan from vodafone had call drop and network issue hence returned plan and device under 30 days network satisfaction, still after two months retruning plan and device getting bill, have called customer care many times and staggered between different teams explaining story again and again and got bill and credit default warning notice instead of refunding my first bill got another bill and sending me notice, i am so frustated with vodafone and advise don't trust what they advertise.

I wish I could give them a ZERO stars cause they deserve it! The WORST provider, the WORST coverage, the WORST customer service in Australia. Please DONT choose Vodafone for any reason.