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Terrible customer service
I disconnected from Vodafone at the beginning of the year & today I received notice from a credit agency that I owed them money. Not once have I heard from Vodafone since the disconnection despite the fact they obviously have my phone number, email & address! Let me just add this gives even more support to my decision to change companies after being a customer for 13 years!!
worst network and customer support returned under 30 days network satisfaction still getting bill
I took plan from vodafone had call drop and network issue hence returned plan and device under 30 days network satisfaction, still after two months retruning plan and device getting bill, have called customer care many times and staggered between different teams explaining story again and again and got bill and credit default warning notice instead of refunding my first bill got another bill and sending me notice, i am so frustated with vodafone and advise don't trust what they advertise.
WORST provider ever!
I wish I could give them a ZERO stars cause they deserve it! The WORST provider, the WORST coverage, the WORST customer service in Australia. Please DONT choose Vodafone for any reason.
Incorrect billing issue not resolved
I did live chat about the billing issue few day ago. The team told me it will be resolved within 48-72 hours but 5 days have been passed and the issue is still pending. I called them again to fix it but they told me to wait again. I do not think they have the capacity to resolved just the incorrect billing
I have a plan for 3 year and I’ve never use all my data 90gb then suddenly I’ve been paying for extra data that I never used! When you call to the call centre they ask you to keep your data off but is already off. Then I refused to pay for extra charge because I didn’t use. Now they are charging me for more extra fees for late payment. It’s a machine to make money on us as a customers and they don’t care about it.
Worst Coverage, Disappointment and Poor Customer service ever.....
I am been Vodafone customer for 13 years at least. Moving it to new area, coverage gets poor and poorer. I contacted Vodafone and asked me to change sim card as it is old and try after. I changed and even started drop out my battery life on daily basis. Vodafone suggest that some work going around and will get fix soon but It was complete bluff. I am living on same place for almost three years just hoping coverage will gets better one day and it will get fix but its even going worst that I have to come outside my home and stand on main road to ...talk to someone. When I explain Vodafone regarding this they offer me $10 off the plan. Its not worth it about money all the time the drop out continuously affects on daily basis. To coming out of Vodafone they want me to pay remaining installment for my handset worth of $370 left. Is it really??? I been suffering for almost 3 years and they can't do anything. All Vodafone said that you should notify us earlier. As a provider they should know better what area they better and what are worst. Not me telling them in this 5G Generation. Just leaving Vodafone is last option.
i have been using Vodafone more then 7 years with contract....first time my phone need repair and still have warranty and asking me to pay for liquid damage which is lie coz my phone doesn't have even minor scratch and how water went inside the phone even its waterproof....but they lie to me by saying they sending my phone to Samsung but they didn't they said after they had own mechanic all they want is to rob people with terrible service so changing my no. to another company.....
Their reception is absolute rubbish, people can’t hear you when you call them, doesn’t matter where your calling from. Has been happening with me and a few other people I know who are with Vodafone. Vodafone won’t admit their is anything wrong with their service but the question is what ISNT wrong with their service. Their call centre staff are rude and ignorant, I don’t know which is worse, their reception or their customer service. Don’t go with them, better off paying more and going with Optus or Telstra.
Very dodgy mobile internet
I live in Mackay, Queensland, postcode 4740 and mobile internet is worse than 2G- very poor. I m not happy with that at all and thinking about changing to different providers. I been with Vodafone for 12 years and it’s shame that I have to move to different providers.
been a happy vodafone customer since 2007
I am surprised by all these negative reviews, i have been with Vodafone for 13 years and i have never had any issues with them. the customer service team are helpful but sometimes a bit difficult to communicate with as there is a bit of a language barrier. i recently upgraded to a galaxy s20 and traded in my old galaxy s9 was given a great price and credit was processed to my account efficiently. they also help you set up your new phone and transfer all the apps and data from the old one to the new one in a matter of minutes.
the only thing i was a bit cautious about was when i went into store to pick up my new phone the vodafone guy nearly gave it to another customer who was also in the store as her name was also [name removed],
Instead of being helpful they punish
They continually overcharged for 'unlimited' data. Finally I went to the real Vodafone shop. They were very helpful and could see that the overcharging had been going on for many months.Vodafone was supposed to get back within 48 hours. Instead of that they slowed down the speed. They are near to impossible to get on the phone.
Great value for money
Very reliable 4G coverage.
The data download speed is fast enough to watch videos. Easy to use app. Good value for money with great phone plans. Good customer service on the chat.
Its the worst service provider. They overcharged me due to their technical problem, they don’t get back to resolve it
Its not a good service provider at all.They never get to customer always customer need to get back every time and also they don’t solve the issues. I have received poor service so trying to switch over to other service provider for my new plan.
Called up multiple times regarding coverage and internet issues lots of promises but no action. Had to buy another phone with another provider for work.
Stay away from Vodafone you putting your money in the bin.
Worst service ever
the worst network ever , terrible network terrible customer service only there for money , worst decision in my life signing up with vodafone i was lost for 2 hours in tasmania thanks to vodafone no network signals ...ring so many times to customers support but no results
Have to pay $438 for a service i did not use
My dear Australians, i signed up for a vodafone wifi services on 2018 may 28, my contract end date is 2019 may 28, after contract end date i have not used the internet services, but vodafone has charged me untill 2019 december and sent a bill for $438, since i didnt pay for a service i didnt use this matter had given to Commercial credit and they bullying me to pay this amount, my humbel request for all Australians, PLEASE DO NOT SIGN UP FOR VODAFONE..PLEASE PLEASE PLEASE
Don’t sign up unless you are desperate
Paid the highest plan for nbn, and the speed wouldn’t even pass 24 at it’s peak speed. When I first signed up with the nbn, it was a nightmare experience to begin with. Hardly any follow up nor response until I staid that we were gonna write to the ombudsman. The cancelled the nbn instalment without notice too on top of that. Wasted 3 days after receiving the modem to just finally get them to give an ok connection with a new date for nbn tech to come in to the property.
Now trying to change my nbn plan, trying to contact via chat since the pho...ne call usually takes too long with nonstop transferring and nonstop id’ing (they don’t do warm transfer, do you would need to I’d yourself n repeat everything for every person you get transferred to). Their customer service chat takes so long, and stopped working all together without replying to my initial request (mind you, this is after almost 30mins on the chat). Trying to call now since there’s no email to contact them. Have been on hold for 30mins and still waiting. Unless you are like me, who is stuck with a contract. Run. Don’t sign up with this provider. Their customer service and coverage used to be much better than this. Seems like they don’t care about current customers anymore now.
Bad coverage in Morley, Perth WA and unreliable service resolution
Vodafone doesn't seem to have the technical reach to deliver reliable internet, although their customer service is polite, but too many times now they cannot resolve my terrible internet connection for a wireless broadband connection. I have been a customer for many many years and so disappointed because for a while there they really did get better for maybe 8 years. They are certainly polite but good manners can't deliver the services paid for.
Now working from home so it isn't possible to stick with them and stay employed. It's too risky i...f you depend on good internet connection for wrok. I'm keeping their phone service, just signed up to a different NBN service for internet, and cutting down to the basics with my Vodafone. I can't in good faith recommend them to anybody in north metro Western Australia for internet connection reliability. Of course they might be fine anywhere else.
Rubbish!! No service!!!
Vodafone coverage is again terrible. It was decent once but since joining with TPG it has turned to regurgitated garbage once more.
A week without a decent internet service so far... Vodafone says 'no issues'!!
Snail slow internet.
Monday is another day.
We are all changing providers!!!...Vodafone has lost another three clients.
Don’t buy anything on plan
Vodafone is the worst company to buy phone on plan. Although they offer you the cheapest option in market but you will end up paying lot extra without any early warning you will surprised with your bill .
Don’t buy from them
Do not buy from Vodafone
Frustrated genuine customer
Questions & Answers
I have been charged $148 this month as part of my bill. The $148 is itemised as ‘pricing plan’ . What is that?
TXT confirmation to another mobile what does this question mean when I am topping up my phone
If I connect Vodafone tv can I still use my dvd player/recorder to record free to air programs?
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