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I was with Vodafone for a long time this company could not careless for its customers, the service is terrible, just read other reviews, also they are now part of TPG which is another company that has no customer service, all they care about is how much money they can bleed out of you, beware of these companies go elsewhere
Worst possible customer service
Unfortunately we lost a phone. Did the right thing and barred the sim immediately, since then trying to get (A) reinstated and then (B) totally close my accounts an absolute nightmare. Have had to go OTT in re-proving all of my ID's to them, each time by email, with response time each time around 3 days, cannot do any task with them on phone call or on chat. Even after doing all this still waiting for response to close accounts. Just an absolute nightmare of bad poor customer service.
Bad network coverage.
As soon as you take a step out of Metro Melbourne there is no signal.
Got rid of them and went with a proper provider.
Don't waste your time with them.
Leave as soon as possible.
Dishonest business practice to dishonor consumer warranties
Vodafone is a budget telco I was quite happy with. Their coverage is not great but their plans are good value with no lock in period.
However I made the mistake of purchasing a new phone with them, within two weeks a vertical pink line appeared on the LED screen. Took it back for repair only to find out they have a policy where "any physical or water damage" voids your 2 year warranty. Ridiculous as I had a small crack on the frame of my phone which the service centre acknowledged did not cause or contribute to the screen problems it still cons...
Bad data coverage, not reliable
Disappointed! I could not even log on my app in Docklands, the customer service said there were issue but no solutions! It happened too often, I am done with Vodafone !
I had Vodafone regarding my account my contract had and upgraded my phone with contract prepaid as had previously and now keep on recieving messages I had used up my international minutes which I don’t call any international countries and my comes $138.00 every month this just started with COVID-19 we are been charged for services we don’t know off when phone the call centre you will go from 1 to 7 different people if they understand they hang up on or claiming that they cannot verify you and saying due privacy etc but after a minute you will...get message saying they were not help so if they could not verify you how is the sent messages since they said they are unable to know who you are.How sure are they same person sending you a text via isn’t contradictory you just said you can’t help?? Am I missing something her? They are rude?? When speaking to customers.the service is extremely poor!!
NEVER SIGN UP WITH VODAFONE!!!!
I was Charged $139.99 and charged me for two months NBN in one billion cycle. terrible service, NBN has been down for 3+ months and no support arrived. Customer services to useless, no help at all, every agent keeps repeating the same information over and over again. once a call is transferred the same information needs to be repeated to the new agent.
Been with Vodafone for years, decided to upgrade the other day to 2 iphone pro max 11's I was on the phone for 40 minutes.. turns out they didn't place the order.. the person who organized it went on leave and didn't tell me anything about it..(something about only I could get the $250 discount they offered not my wife..After the order was agreed they just didn't do anything to inform me of any issues.
Been waiting for days for 2 new phones and they haven't even been ordered yet.
Thats one way so say goodby to $6000 worth of business..
So you purchase an awful device and you stuck with it just because!
If you're buying a new device don't even think about going with them
Go for another company that appreciate customer experience
Because they don't
Terrible customer service
I disconnected from Vodafone at the beginning of the year & today I received notice from a credit agency that I owed them money. Not once have I heard from Vodafone since the disconnection despite the fact they obviously have my phone number, email & address! Let me just add this gives even more support to my decision to change companies after being a customer for 13 years!!
worst network and customer support returned under 30 days network satisfaction still getting bill
I took plan from vodafone had call drop and network issue hence returned plan and device under 30 days network satisfaction, still after two months retruning plan and device getting bill, have called customer care many times and staggered between different teams explaining story again and again and got bill and credit default warning notice instead of refunding my first bill got another bill and sending me notice, i am so frustated with vodafone and advise don't trust what they advertise.
WORST provider ever!
I wish I could give them a ZERO stars cause they deserve it! The WORST provider, the WORST coverage, the WORST customer service in Australia. Please DONT choose Vodafone for any reason.
Vodafone, mobile phone, NBN, shop services, online chats, contact
Reliability of NBN is depends to your luck, sometimes you can have it only for short time and then your internet is gone.
Reception of mobile, you can call but they can not here you.
Customer Service of Vodafone branches, could no be worth, within one week after connection I went 7 times with zero results.
Live Chat: I had many customer support Live Chat, only in one chat they transferred me to 4 people, which you need to explain everything again and again, no expertise, no solution
Telephone Contact: Be patient to wait over 2 hrs and naturally you switch off.
If you would like heart attack go for Vodafone.
Worst service ever!!!! I am taking you the communications authority
Worst service ever!!!! I am taking you the communications authority...Do not how to do their jobs and they call a lie. I will make sure the communication commission and the authorities know about how badly you operate your service.
Incorrect billing issue not resolved
I did live chat about the billing issue few day ago. The team told me it will be resolved within 48-72 hours but 5 days have been passed and the issue is still pending. I called them again to fix it but they told me to wait again. I do not think they have the capacity to resolved just the incorrect billing
I have a plan for 3 year and I’ve never use all my data 90gb then suddenly I’ve been paying for extra data that I never used! When you call to the call centre they ask you to keep your data off but is already off. Then I refused to pay for extra charge because I didn’t use. Now they are charging me for more extra fees for late payment. It’s a machine to make money on us as a customers and they don’t care about it.
Beware of this company in Australia
Beware of this company in Australia. Very bad customer service, I called three times for a problem, since I bought two phones the price was $ 2,200 and they gave me a year of amazon prime. Later on the invoice they charged me the amount of Amazon Prime and I claimed and they told me that they had been confused and I did not have that offer. Call three times and each time you call they tell you that it is solved and they do nothing. Customer service is very bad, they do nothing to fix it. A disaster. I do not recommend this company.
Worst Coverage, Disappointment and Poor Customer service ever.....
I am been Vodafone customer for 13 years at least. Moving it to new area, coverage gets poor and poorer. I contacted Vodafone and asked me to change sim card as it is old and try after. I changed and even started drop out my battery life on daily basis. Vodafone suggest that some work going around and will get fix soon but It was complete bluff. I am living on same place for almost three years just hoping coverage will gets better one day and it will get fix but its even going worst that I have to come outside my home and stand on main road to ...talk to someone. When I explain Vodafone regarding this they offer me $10 off the plan. Its not worth it about money all the time the drop out continuously affects on daily basis. To coming out of Vodafone they want me to pay remaining installment for my handset worth of $370 left. Is it really??? I been suffering for almost 3 years and they can't do anything. All Vodafone said that you should notify us earlier. As a provider they should know better what area they better and what are worst. Not me telling them in this 5G Generation. Just leaving Vodafone is last option.
Worst mobile coverage company ever.
I have been having issues with Vodafone for over a year. The coverage cuts in and out and completely cuts the call off In most cases even though I live in a capital city. People say they have called me but I’m not notified of any missed calls. Sorting this issue out with Vodafone has been a nightmare. I changed to a different carrier and I would never recommend them to anyone.
i have been using Vodafone more then 7 years with contract....first time my phone need repair and still have warranty and asking me to pay for liquid damage which is lie coz my phone doesn't have even minor scratch and how water went inside the phone even its waterproof....but they lie to me by saying they sending my phone to Samsung but they didn't they said after they had own mechanic all they want is to rob people with terrible service so changing my no. to another company.....
Questions & Answers
I have been charged $148 this month as part of my bill. The $148 is itemised as ‘pricing plan’ . What is that?
TXT confirmation to another mobile what does this question mean when I am topping up my phone
If I connect Vodafone tv can I still use my dvd player/recorder to record free to air programs?
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