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Vodafone

Vodafone

1.6 from 2,271 reviews · View Statistics

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Ben

BenBrisbane

  • 5 reviews
  • 7 likes

Scammers

published

If your with vodafone make sure you get a termination letter from them. They dont disconect their service for an extra 3 months, then the next thing you know a rude, obnoxious woman from a debt collection agency rings you six months later. They also dont try to contact you by email or phone to let you know you are in arrears, they just set the dogs on you! Also they dont send bills to your email, so how would you know you owe them money after you disconect because you dont have access to your vodaphone account. All this over $60.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Dave A.

Dave A.Sydney, NSW

sold me a lemon

published
Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$65.00
Included Data per Month20 GB
Store Locationbondi junction
Alex

AlexSouth East Queensland, QLD

  • Verified customer

Misinformation, incompetence and just plain shameful customer service!!!

published
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Value for Money
Product Quality
Customer Service
Local Reception
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$35.00
Included Data per Month50 GB
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Jarrod

JarrodSouth East Queensland, QLD

  • 5 reviews
  • 3 likes

Useless customer service

published

I am trying to activate my esim on my new phone but when I scan the QR code I didn't get the confirmation code. I rang up Vodafone and had to explain it to 6 different people as they couldn't understand the issue. This took over an hour!!

Customer Service
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo

absolutely garbage service

published

The most terrible telecom co in au from my pov. Well, after I emailed almost ten times and called thousands of times just for a cancellation service. Quite simple, quite easy , but a waste of three month. What a great service! I have kept vodafone for almost three years, but literally the most inefficient service support service. If you want to contact someone to deal with ur matters, well, you’ll get the same ‘answer’ from different people. even if the bill is overdue, they still can’t offer you the best solution. Cause they don’t know either.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$60.00
Nusrat Jahan

Nusrat JahanSydney, NSW

  • 2 reviews
  • 1 like

Worst Insurance Vodafone Is Partnered With!!!!!

published
Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Peihong G.

Peihong G.Richmond-Tweed, NSW

  • 2 reviews
  • 1 like
  • Verified customer

Terrible service and expensive plan

published

Very unreliable 4G signal, constantly switched to 3G, cannot rely on it to travel. Not to mention they overcharged for mobile plans. They gave me a mobile plans on higher than market price and they added loyalty discount on top of it to make it the same price as the market price. Very disgusting. So I am leaving it.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$45.00
Len

Len

  • 2 reviews
  • 1 like

Can't even process a simple upgrade

published

Tried to do a simple phone upgrade on my existing account only to get e-mails to state my application is incomplete and they need more information (there is nothing included as to what that is). When I contact them they cannot tell me what information is required. Just keeps going in circles. They have the ultimatum that if I do not respond in 48 hours the order will be cancelled. Rest assured, I will be moving my account elsewhere.

Customer Service
Transparency
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Justin C

Justin CPerth, WA

Worst signal ever, Perth Western Australia

published

Worst signal ever, even in CBD of Perth WA. It Sux big time, I’ve been thinking about going to Telstra n this confirms it. I’m not happy n haven’t been for awhile with Vodafone’s reception

Value for Money
Product Quality
Customer Service
Local Reception
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$40.00
Mobile Phone Service Providers

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Cassidy G.

Cassidy G.South East Queensland, QLD

  • 4 reviews
  • 9 likes

Vodaphone Almost Ruined My Life - Stolen Identity - 0 Security

published
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Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$0.00
Joffa a.

Joffa a.South East Queensland, QLD

  • 2 reviews
  • 1 like

Just as bad as telstra

published

Don't understand why I'm getting messages 2 days late and some aren't even getting through. If this is not sorted I'll be going else where

Value for Money
Product Quality
Customer Service
Local Reception
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Store LocationQueensland
Donottrustthisbank

Donottrustthisbank

  • 2 reviews
  • 3 likes

They alter your call records

published

Definitely 0.They issue bills with incorrect call/sms history. Keep track and see for yourself. Stay away, although the other providers probably aren't much better.

Value for Money
Product Quality
Customer Service
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Paul

PaulCanberra 2600, ACT

  • 4 reviews
  • 1 like

Mobile coverage far worse than Telstra

published

Planning on switching my mobile phone service back to Telstra as the mobile coverage is pretty poor. Lots of areas with no coverage. SOS only.
The broadband though is very fast

Value for Money
Product Quality
Customer Service
Local Reception
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Aiden H.

Aiden H.Sydney, NSW

  • 12 reviews
  • 5 likes

Patchy service at times, but good customer service makes all the difference

published
Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$136.00
Included Data per Month50 GB
Store LocationSydney George Street
Sal

SalBrisbane

  • 2 reviews
  • 3 likes

Absolutely useless call centre. Can't actually make any changes to account without going into the building

published
Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Mobile Phone Service Providers

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THD

THDSydney, NSW

  • 2 reviews

Excellent customer service

published

I was having problems with another service provide and went to a Vodafone store to see what they offer. The customer supervise was excellent and the solutions they provided are exactly what I needed. You actually speak to real people unlike another service provider that keeps getting me diverted to automated systems that don’t work.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Return Claim MadeNo
Plan Cost per Month$75.00
Store LocationChatswood westfield
Jenny Warn

Jenny WarnSydney, NSW

  • 3 reviews
  • 2 likes

Incorrect credit default

published
Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Return Claim MadeNo
Mitchell C.

Mitchell C.Canberra 2600, ACT

Rubbish reception

published

Never have I had a carrier so useless when it comes to reception. I am in the middle of Canberra and the service is 3rd world. I signed up to Kogan not seeing they use vodafone for their provider which was my bad but I've lasted 23 days into a 90 day contract. NEVER EVER again.

Value for Money
Product Quality
Customer Service
Local Reception
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$3.30
Included Data per Month20 GB

I would give it 0 stars if it were an option

published

They overcharge for mobile plans. They gave me a mobile plans on higher than market price and they added loyalty discount on top of it to make it the same price as the market price. The only problem is that they expected me to pay the overcharged market price (excluding the loyalty discount) when I approached them to buy off my device. It would have been much cheaper if I would have purchased my phone from JB Hi-Fi or any other retailers for full price or even on a monthly plan. Never getting a phone from Vodafone again.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$78.75
Included Data per Month40 GB
Store LocationOver the phone
Fabius

FabiusSydney, NSW

  • 6 reviews
  • Verified customer

After sales assistance? Not received

published
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$30.00
Included Data per Month50 GB
Store LocationNorth Sydney
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Questions & Answers

Jenny R.

Jenny R.asked

TXT confirmation to another mobile what does this question mean when I am topping up my phone

No answers
decks

decksasked

If I connect Vodafone tv can I still use my dvd player/recorder to record free to air programs?

No answers
Fred K.

Fred K.asked

Each time I go to activate my SIM card each form of identity is not valid. Is it because I am supposedly underaged, which shouldn't be the case since I am an adult.

No answers

Get an answer from our members

Details

CategoryMobile Phone Service Providers and Physical Shops
Network UsedVodafone
International Roaming Offered Yes

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