??!
1 photo
Vodafone

Vodafone

1.6 from 2,170 reviews · View Statistics

Reviews

1.5

327 reviews
5
(24)
4
(12)
3
(7)
2
(19)
1
(265)
Previous
Next

Reviewer Photos & Videos

  • More
John

JohnSydney, NSW

  • 6 reviews
  • 2 likes

Rubbish customer service

published

i did a google search to find a contact number to talk to someone about mobile broadband with vodafone. what an absolute disgrace, I could not find a phone number to call from a landline regardless of what i clicked on so that shows the contempt vodafone have for consumers. All good though, I called another major, spoke to a person and got what i needed but my recommendation is to avoid vodafoe completely.

Customer Service
Transparency
Value for Money
Product Quality
Local Reception
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per MonthA$35.00
Included Data per Month10 GB
Store LocationBELLA VISTA
Sharanya R.

Sharanya R.Sydney, NSW

No service to loyal customers

published

After being with them for 10+ years, was utterly disappointed at their customer service. No duh thing as loyalty. Will never recommend this service to anybody.

Customer Service
Transparency
Value for Money
Product Quality
Local Reception
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per MonthA$75.00
Store LocationCastle hill, castle towers shopping centre
STD

STDGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 2 likes

Worst service ever had

published

Ordered iphone12 only after customer service team confirmed I will get iphone by 26Oct now they changed to 14Dec without informing me the reasons to change, and when I call no proper response on the reasons. It appears to be giving false information before placing order, and play with customer accordingly after order is placed.

Customer Service
Transparency
Value for Money
Plan TypePost-Paid with Phone
Return Claim MadeNo
Physical Shops

Find out how Vodafone compares to other Physical Shops

Know better, choose better.

Compare all
Nic

NicSouth East Queensland, QLD

Thank goodness

published

I recommend Vodafone. Personalised service from friendly people. Great internet coverage, the only problem has been my lack of technical ability & they have fixed my problem every time.

Customer Service
Transparency
Value for Money
Product Quality
Local Reception
Return Claim MadeNo
Plan Cost per MonthA$70.00
Store LocationAustralia Fair Southport
Micko D.

Micko D.Sydney, NSW

Worst service including signing up

published
Customer Service
Transparency
Value for Money
Product Quality
Local Reception
Return Claim MadeNo
Hai-long G.

Hai-long G.Sydney, NSW

  • 4 reviews
  • 1 like

Bad Service

published

Call them and email them many times and still not getting my prepaid active also they didn't even give a number waste $40 on prepaid i already a few emails and i call today and they hang up on me today im so annoyed so bad review and i want my money back now report you to the ACCC and now going dispute the transaction

Customer Service
Transparency
Value for Money
Product Quality
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per MonthA$40.00
Included Data per Month0 GB
Sasha

Sasha

  • 3 reviews

Worst telecom service ever

published

Have waited over an hour (And counting) just to speak to tech support department. I am
A new customer using the internet. Should have known after my iPhone 11 went missing in the post last year and took several months to replace (with the wrong colour).
The screenshot says it all. Don’t use this company. Bloody nightmare to deal with -the worst.

Customer Service
Transparency
Value for Money
Product Quality
Local Reception
Return Claim MadeNo
Megan

MeganSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Great for the first few days

published

The customer care team is useless and 'are not taking calls today', it is impossible to contact anyone in relation to any problems, you cant change your plan because there are 'technical issues' and no one is available to help and you keep getting shifted from person to person with no resolve to problems. Nbn keeps dropping out and is slower than promised.

Customer Service
Transparency
Value for Money
Product Quality
Local Reception
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per MonthA$125.00
Daveant

Daveant

  • 2 reviews
  • 2 likes

Internet very slow. Frequent drop outs. Can't register for Vodafone.

published

What has happened to Vodafone? Internet works on and off. Previously worked well. Can't register for My Vodafone. SMS to get a password never arrives. What is happening? 30 words.

Customer Service
Transparency
Value for Money
Product Quality
Local Reception
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Physical Shops

Find out how Vodafone compares to other Physical Shops

Know better, choose better.

Compare all
APG

APGGreater Melbourne (Inner), VIC

  • 6 reviews
  • 2 likes

Disrespectful and Rude Customer Service

published

Overcharging customers and no reversal options. The network is unreliable and customer service is rude. They will only ask you for a review or rate the customer care experience if you had a positive outcome. That’s not an ethical business model.

Customer Service
Transparency
Value for Money
Product Quality
Local Reception
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per MonthA$60.00
Gillian M.

Gillian M.Sydney, NSW

Disappointing

published

I have been with Vodafone for over 10 years however I will changing providers as their app is so unreliable, spending over an hour at a time trying to access the app is simply just frustrating and frankly not good enough. For a company this size they should really get their act into gear. Disappointing Vodafone!

Customer Service
Transparency
Value for Money
Product Quality
Local Reception
Plan TypePost-Paid with Phone
Return Claim MadeNo
Hubba D.

Hubba D.

  • 3 reviews
  • 6 likes

BEWARE

published

Vodafone need to realise that customer service is a big deal in Australia, I was on the phone for 30 minutes transfered from one person to the other with the English language being a barrier, after my many years of being a customer I now say goodbye and good riddens

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per MonthA$80.00
Store LocationVoda auburn

1 star is way too much!

published

No reception in most areas of Sydney, forget about using internet. I can't make phone calls inside my house, I have to go ouside to be able to talk with someone. My wife is on Vodafone and has the same issue, so it's not phone issue its network. Customer service is non existing. You can only talk to machine or wait hours to someone pick up or give you a call back. Most of the time they hang up.

Customer Service
Transparency
Value for Money
Product Quality
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per MonthA$175.00
Included Data per Month100 GB
Barry

Barry

  • 2 reviews

Useless company

published

I was with Vodafone for a long time this company could not careless for its customers, the service is terrible, just read other reviews, also they are now part of TPG which is another company that has no customer service, all they care about is how much money they can bleed out of you, beware of these companies go elsewhere

Customer Service
Transparency
Value for Money
Product Quality
Local Reception
Plan TypePost-Paid with Phone
Return Claim MadeNo
Trevor C.

Trevor C.Central Queensland, QLD

  • 3 reviews

Worst possible customer service

published

Unfortunately we lost a phone. Did the right thing and barred the sim immediately, since then trying to get (A) reinstated and then (B) totally close my accounts an absolute nightmare. Have had to go OTT in re-proving all of my ID's to them, each time by email, with response time each time around 3 days, cannot do any task with them on phone call or on chat. Even after doing all this still waiting for response to close accounts. Just an absolute nightmare of bad poor customer service.

Customer Service
Value for Money
Product Quality
Local Reception
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per MonthA$185.00
Included Data per Month120 GB
Store Locationon line
Physical Shops

Find out how Vodafone compares to other Physical Shops

Know better, choose better.

Compare all
Mariam531

Mariam531Sydney

  • 6 reviews
  • 10 likes

Mobile Postpaid - Customer Representative Review

published
Customer Service
Transparency
Value for Money
Product Quality
Local Reception
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per MonthA$45.00
Included Data per Month29 GB
Store LocationOnline
Shane

ShanePerth

  • 29 reviews
  • 12 likes

Always goes back to original price

published
Customer Service
Transparency
Value for Money
Product Quality
Local Reception
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per MonthA$35.00
Included Data per Month5 GB
Store Locationonline

Vodafone is no.1 cheater in Australia. They are fraud.

published

Vodafone is no.1 cheater in Australia. I got prepaid SIM, I got 60GB data first, they told me that I could get 60GB(35GB+25GB bonus) every month if I setup my plan on auto recharge. Upon 2nd recharge they didn't acknowledged that offer instead gave me 45GB. Then I ordered for postpaid Sim, 100GB for $45 monthly plan, after accepting that order they only gave me 60GB for $50. Vodafone is fraud. Also speed is very slow, 4g is not 4g. When you call Vodafone , all support by Indian people. No manner

Customer Service
Transparency
Value for Money
Product Quality
Local Reception
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per MonthA$50.00
Included Data per Month20 GB
shane

shane

  • 2 reviews
  • 3 likes

These guys have gotten worse in every way. U get what u pay for.

published

These idiots have gotten worse over the last year or so. When my hi speed data is finished i can't even Google. I was not like this a year ago.
When u ring them it goes straight to India. So your already angry then you have to repeat everything u say to someone from India that doesn't understand Aussie english.
I'm changing to Telstra. I will pay more for less stress.
Vodaphone has gone down hill.

Customer Service
Transparency
Value for Money
Product Quality
Local Reception
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Included Data per Month100 GB
Store LocationSHAILER PARK
John Geo

John GeoGreater Melbourne (Outer), VIC

  • 4 reviews
  • 2 likes

Bad network coverage.

published

As soon as you take a step out of Metro Melbourne there is no signal.
Got rid of them and went with a proper provider.
Don't waste your time with them.
Leave as soon as possible.

Customer Service
Transparency
Value for Money
Product Quality
Local Reception
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per MonthA$65.00
Included Data per Month6 GB
Page 1 of 17
See all Vodafone reviews

Questions & Answers

Fred K.

Fred K.asked

Each time I go to activate my SIM card each form of identity is not valid. Is it because I am supposedly underaged, which shouldn't be the case since I am an adult.

No answers
Jorge V.

Jorge V.asked

is the Keep Talking Plus Phone Insurance offered by vodafone (15 dollar/month) a good option??

1 answer
Prathamesh S.
Prathamesh S.

Yes. As it covered Accidental Damage protection, Lost & Stolen

John G

John Gasked

Mosman NSW agent

No answers

Get an answer from our members

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.