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Vodafone

Vodafone

1.5 from 2,630 reviews · View Statistics
See the Best Mobile Phone Service Providers in 2022 as rated by Australians on ProductReview.com.au.
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Worst maintenance team

published

I have been reporting a black spot of vodafone mobile coverage to complaints/maintenance team many times and instead of them fixing the problem, they are more interested in gathering people's information than fixing the problem.
Unfortunately vodafone has a useless team.

Value for Money
1/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
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Karen D.
Karen D.Greater Melbourne (Outer), VIC

Poor coverage

published

I made the mistake of joining Vodafone almost 3 years ago with a contract on a mobile phone I have constant dropouts and the coverage seems to have gotten much worse over the past several months
Response from vodafone change the settings on your phone and oh yes we are upgrading in your area.
It doesn’t matter what area of Melbourne I am I have the same issue.
I can’t wait until my contract is up to switch providers in 3months time
I wouldn’t recommend Vodafone

Customer Service
2/5
Local Reception
1/5
Transparency
3/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$90.00
Store LocationFountain Gate
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Mehdi A.
Mehdi A.Perth, WA

Horrible service in Albany

published

This garbage is more disconnected than it is connected in Albany Western Australia. Don't count on Vodafone f you are meant to use it outside Perth for data or normal phone use.

Value for Money
1/5
Product Quality
1/5
Local Reception
1/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$200.00
Store Locationcannington
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Sydney Officer
Sydney OfficerSydney, NSW
  • 4 reviews
  • 8 likes

Join our class action against Vodafone

published

We have had a gut full of bad services and it’s not improving. Vodafone have been lying about improved service for decades. They still can’t provide internet at an acceptable speed or coverage even in city areas. It’s disgusting they keep billing us and marketing their lies but we are all bearing the frustration. Look for vodaclassaction on Instagram.

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Local Reception
1/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$80.00
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Worst network provider

published

One of the worst network provider I have ever seen, I have never get a full network in my area and everytime calls are disconnected due to bad network provider.

Value for Money
1/5
Product Quality
1/5
Customer Service
3/5
Transparency
2/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$44.00
Included Data per Month100 GB
Store LocationRobertson
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If I could give negative stars I would.

published

I have used many teleco providers all over the world and Vodafone is definitely the worst. I would rather amputate my own finger than deal with them in any way shape or form ever again. Honestly, if it looks like a great deal and you’re considering it just don’t. If you think of your time on an hourly wage then the many many hours you are likely to spend on the phone to their trash customer service will far outweigh any additional savings you might make.

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Local Reception
1/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
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Daniel S.
Daniel S.Sydney, NSW

Suboptimal provider

published
Value for Money
2/5
Product Quality
3/5
Customer Service
3/5
Local Reception
3/5
Transparency
3/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$40.00
Included Data per Month10 GB
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Julia
JuliaSouth East Queensland, QLD
  • 13 reviews
  • 2 likes

Misreading and poor customer services. One of the worst experiences ever with a phone I purchased on contract.

published
Value for Money
5/5
Product Quality
4/5
Customer Service
1/5
Local Reception
5/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$64.33
Included Data per Month200 GB
Store LocationBrisbane city
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Stephen S.
Stephen S.
  • 5 reviews
  • 2 likes

Worse experience ever with vodafone

published

Bad reception, as low as one bar reception with 3G network, slow pathetic mobile internet speed. Can't do much with that kind of slow internet speed. Need to bring along with extra phone with another service provider to back me up.

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Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Local Reception
1/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
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Mobile Phone Service Providers

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Roman M.
Roman M.Greater Melbourne (Inner), VIC
  • 5 reviews
  • 3 likes

Every query every adjustment and conversation is a circle of repetetive questions and false promises

published

Terrible at home. Internet is also slow on nbn. Customer service is a tradegy on the libe for 2 hours trying to solve. And then still no solutions offered. Not much else to say.

Value for Money
3/5
Product Quality
2/5
Customer Service
1/5
Local Reception
2/5
Transparency
3/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$185.00
Included Data per Month60 GB
Store LocationSouthland
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Up until 2 years ago, excellent. Now just don't. You will regret it.

published

Have not been able to recharge my prepaid service online for 2 years. Customer service is pathetic. Tried twice to fix the problem wasted hours for nothing. Just don't get involved with Vodafone.

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Local Reception
1/5
Transparency
1/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$10.00
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Barbara K.
Barbara K.Perth, WA
  • 4 reviews
  • 3 likes

A communication company that doesn’t listen

published

I have been as Vodafone put it “A very loyal customer” for many years. My bill has been paid on time for so many years but I still get a text message and or email threatening me with a late fee of $15 and when I use their stupid app to pay that bill I almost always have to wait for them to sms me a link to access it only to be told on the day my bill is due that it is over due. I have repeatedly rang up to addresses these issues only to be told “ I understand how you feel” NO they don’t because I make this call regularly and get told it shouldn’t happen again. Then you are asked to do an sms survey. Why bother they don’t listen because you are only one person (sorry “Loyal Customer” NOT)
So over it

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Local Reception
2/5
Transparency
2/5
Incentivised Review No
Return Claim MadeNo
Plan Cost per Month$165.09
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Mobile Phone Service Providers

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David
DavidSunshine Coast
  • 31 reviews
  • 25 likes
  • Verified

The worst network, customer service, and experience ever

published
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Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Local Reception
3/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$65.00
Included Data per Month400 GB
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Worst Network

published

Always poor network. Never get fixed. Being customer with Vodaphone since last 2008 and now I am thinking to change with different provider. Not recommended at all. Do not go with Vodaphone.

Value for Money
1/5
Product Quality
1/5
Customer Service
4/5
Local Reception
2/5
Transparency
4/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$255.15
Included Data per Month200 GB
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Damien G.
Damien G.Sydney
  • 13 reviews
  • 4 likes
  • Verified

Moved to Vodafone from Telstra, one week later

published
Value for Money
5/5
Product Quality
4/5
Customer Service
5/5
Local Reception
4/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$85.00
Store LocationPenrith
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Questions & Answers

Paul M.
Paul M.asked

What’s your experience of using Vodafone in Western Australia when travelling

No answers
David F.
David F.asked

I have no issues with Vodafone Aust, good customer service and my home internet is great been 3 months a couple issues were sorted out very quickly by friendly staff. **** 4 stars

No answers
Simon
Simonasked

I have been a customer of Vodafone for a few years with both my mobile phone & NBN because I was assured that they were adding towers themselves so as coverage would improve (which it did). Recently the reception on my mobile has now deteriorated markedly along with my NBN connection... After contacting Vodafone on many occasions with no result I am now looking at an alternative NBN connection and ditching Vodafone NBN .Unfortunately, I am still locked into a mobile deal for the next 18months but as soon as I can opt out I shall be doing so.. So disappointed that I have been lied to by Vodafone as I should probably report them to the authorities but that doesn't make the reception any better..

No answers
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Details

CategoryMobile Phone Service Providers and Physical Shops
Network UsedVodafone
International Roaming Offered Yes
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