If your with vodafone make sure you get a termination letter from them. They dont disconect their service for an extra 3 months, then the next thing you know a rude, obnoxious woman from a debt collection agency rings you six months later. They also dont try to contact you by email or phone to let you know you are in arrears, they just set the dogs on you! Also they dont send bills to your email, so how would you know you owe them money after you disconect because you dont have access to your vodaphone account. All this over $60.

Sorry i never write these types of things but here goes after getting on my plan for a google pixel 3A through vodaphone the first 6 months not a hitch then my phone refuses to charge. Took it up too the vodaphone shop in bondi junction where he sent me to the city george st to be exact..waitied for the guy who was supposed to be a technician who told me the port was broken and it would cost me $500 to fix. I didnt trust the guy and asked them where i could see there policies on warrenties etc etc. Nothing on failures of the charging ports. Nex...

Made an order approximately 1 and half months ago for a Samsung S20 Note Ultra on the $40 infinite data lite plan through the Vodafone website. Got an email back saying "order failed" but didn't say why. So I called to ask and the guy said it's because I wasn't eligible due to not having a credit history with them. He said I needed to be on a plan for 6 months to build up my credit score with them before being eligible for any of the 12, 24, 36 month phone contract plans through them.

He then moved onto his sales pitch where he focused on sel...

I am trying to activate my esim on my new phone but when I scan the QR code I didn't get the confirmation code. I rang up Vodafone and had to explain it to 6 different people as they couldn't understand the issue. This took over an hour!!

The most terrible telecom co in au from my pov. Well, after I emailed almost ten times and called thousands of times just for a cancellation service. Quite simple, quite easy , but a waste of three month. What a great service! I have kept vodafone for almost three years, but literally the most inefficient service support service. If you want to contact someone to deal with ur matters, well, you’ll get the same ‘answer’ from different people. even if the bill is overdue, they still can’t offer you the best solution. Cause they don’t know either.

The worst insurance company ever! Infact the worst company ever!! My phone was stolen and we have reported to the police, provided them with the case number but their pathetic customer service people made us feel like we were the thief!! First they declined the claim, spoke to my partner very unprofessionally and then when i opened a second dispute, they accepted the claim but made us feel like they are doing a charity towards us! I have been paying for this service and a company makes their customer feel that way! Next milestone was getting th...

Very unreliable 4G signal, constantly switched to 3G, cannot rely on it to travel. Not to mention they overcharged for mobile plans. They gave me a mobile plans on higher than market price and they added loyalty discount on top of it to make it the same price as the market price. Very disgusting. So I am leaving it.

Tried to do a simple phone upgrade on my existing account only to get e-mails to state my application is incomplete and they need more information (there is nothing included as to what that is). When I contact them they cannot tell me what information is required. Just keeps going in circles. They have the ultimatum that if I do not respond in 48 hours the order will be cancelled. Rest assured, I will be moving my account elsewhere.

Worst signal ever, even in CBD of Perth WA. It Sux big time, I’ve been thinking about going to Telstra n this confirms it. I’m not happy n haven’t been for awhile with Vodafone’s reception

My email and password were part of a company database leak a few months ago and hackers managed to access my Vodaphone account without my knowledge. (Vodaphone has 0 security in place, they don't even offer 2FA (Two Factor Authentication).

Anyway Just before going to sleep one night, I checked my phone briefly and noticed a text.. (See Attached Image). Vodaphone had ported my number to another sim card without any verification at all.. One text and that was it.. (Funnily enough they ask you to call them for support, but they had ported my num...

Don't understand why I'm getting messages 2 days late and some aren't even getting through. If this is not sorted I'll be going else where

Definitely 0.They issue bills with incorrect call/sms history. Keep track and see for yourself. Stay away, although the other providers probably aren't much better.

Planning on switching my mobile phone service back to Telstra as the mobile coverage is pretty poor. Lots of areas with no coverage. SOS only.
The broadband though is very fast

A telco with good customer service? I didn't think it was possible, but as a smartphone enthusiast and someone who (mostly) knows what they're doing, Vodafone staff have been excellent. Every person I've spoken to is really nice and knows what they're doing, and very transparent with the customer. You can even still call Vodafone instead of chat, and get through to an awesome member of staff with little wait time.

However, make sure the value proposition is good for your needs - Vodafone's 5G rollout has been very slow so far, and pricing of p...

I called up today (on my registered Vodafone number) to enquire about upgrading my phone plan. I don't know my personal pin that was set more than 2 years ago. So, I had to verify my identity, I then proceeded to verify it but it was declined as they have my old address on file. I explained this then they wouldn't let me try and verify again.
I had two options use there online verification tool that takes two days or head into a busy supermarket to risk COVID.
I then tried the online verification tool only to have a text back saying my verifi...

I was having problems with another service provide and went to a Vodafone store to see what they offer. The customer supervise was excellent and the solutions they provided are exactly what I needed. You actually speak to real people unlike another service provider that keeps getting me diverted to automated systems that don’t work.

Two months ago we applied to refinance our home loan but were told we couldn't proceed as Vodafone had a default against my husband's name. My husband and I have never and will never have an account with Vodaphone, yet it was up to us to prove it was not our account. After getting the police involved, completing a stat dec and jumping through all their hoops we finally proved the account did not belong to us yet still to this day Vodafone have not removed the black mark from our credit rating. We can not gain finance until this is done and Voda...

Never have I had a carrier so useless when it comes to reception. I am in the middle of Canberra and the service is 3rd world. I signed up to Kogan not seeing they use vodafone for their provider which was my bad but I've lasted 23 days into a 90 day contract. NEVER EVER again.

They overcharge for mobile plans. They gave me a mobile plans on higher than market price and they added loyalty discount on top of it to make it the same price as the market price. The only problem is that they expected me to pay the overcharged market price (excluding the loyalty discount) when I approached them to buy off my device. It would have been much cheaper if I would have purchased my phone from JB Hi-Fi or any other retailers for full price or even on a monthly plan. Never getting a phone from Vodafone again.

After two years, I decided to return to Vodafone as a telephone operator. I specify that with the previous provider (Kogan mobile) I had a great time, spending half. However, having purchased a smartwatch, Kogan does not offer the possibility of combining it with the phone to use it independently. So after some research, Vodafone was offering the best price between Optus and Telstra. As soon as the rechargeable plan was activated, the website and the app did not recognize my phone number. After three weeks of waiting and calling customer suppor...