Reviewer Photos & Videos
- Verified customer
Misinformation, incompetence and just plain shameful customer service!!!
Made an order approximately 1 and half months ago for a Samsung S20 Note Ultra on the $40 infinite data lite plan through the Vodafone website. Got an email back saying "order failed" but didn't say why. So I called to ask and the guy said it's because I wasn't eligible due to not having a credit history with them. He said I needed to be on a plan for 6 months to build up my credit score with them before being eligible for any of the 12, 24, 36 month phone contract plans through them.
He then moved onto his sales pitch where he focused on sel...ling me just the $40 Lite Plan with the bonus offer of $5 off the $40 original price (part of the deal Vodafone was offering for a limited time only to new customers). I gave all my details, including setting up direct debit payments. Received my new sim (no phone because I was on the SIM ONLY plan) and everything was fine so far. Now this is where the fun starts. Because yesterday I received my first bill of not $35 but $74.99 !!!! Immediately contacted Vodafone customer service expecting it was just an error, but nope! The entire discussion desolved into arguing with me about how I am paying for a phone that I don't have and never ordered! Which by the way would be $47.19 for the phone + $35 for the plan equals $82.19 per month. Not $74.99!? So that's definitely wrong!! Next up was arguing with me about why even at $35 I wasn't getting the youth discount (25 and under) 10% off the ruduced $35 price. (Part of the 5 bonus offers that came with the plan). Her incompetence told me the 10% was off the $40. Making it $36 per month with the 10% discount.... Yup.... Next her strategy was to try and tell me you can't have more than 2 offers. Well there's actually 5 bonus offers in total that come with the plan. Others being +40GB of data, bundle and save and 3 months of Amazon Prime and Music Unlimited.
- Verified customer
Terrible service and expensive plan
Very unreliable 4G signal, constantly switched to 3G, cannot rely on it to travel. Not to mention they overcharged for mobile plans. They gave me a mobile plans on higher than market price and they added loyalty discount on top of it to make it the same price as the market price. Very disgusting. So I am leaving it.
Can't even process a simple upgrade
Tried to do a simple phone upgrade on my existing account only to get e-mails to state my application is incomplete and they need more information (there is nothing included as to what that is). When I contact them they cannot tell me what information is required. Just keeps going in circles. They have the ultimatum that if I do not respond in 48 hours the order will be cancelled. Rest assured, I will be moving my account elsewhere.
Vodaphone Almost Ruined My Life - Stolen Identity - 0 Security
My email and password were part of a company database leak a few months ago and hackers managed to access my Vodaphone account without my knowledge. (Vodaphone has 0 security in place, they don't even offer 2FA (Two Factor Authentication).
Anyway Just before going to sleep one night, I checked my phone briefly and noticed a text.. (See Attached Image). Vodaphone had ported my number to another sim card without any verification at all.. One text and that was it.. (Funnily enough they ask you to call them for support, but they had ported my num...ber so I had no phone or any means of contacting them). Within 15 minutes my life was upside down. I quickly realised I was now obviously not able to contact anyone or do anything with my phone as my sim had been canceled. These fraudsters had waited until the Vodaphone has shut on Friday afternoon before porting my number using vodaphone.com, knowing I could not visit a store for help. They then proceeded to recover my passwords for over 500 accounts as they were able to use my phone for the two-factor authentication. They stole tens of thousands of dollars and made my life a living hell! I spent the next 3 days doing everything I could to stop them. Unfortunately, there was nothing I could do as they now had my identity. I was locked out of every account I own and essentially had my identy stolen. They cataloged all my backup passwords, recovery keys, and much more so that in the event that I did get my account back they could instantly recover it again.
Left an enquiry mark on my credit file
I applied for a $40 per month plan but didn't get approved which i was ok with but I'm not ok with the mark of the enquiry they left on my credit file when they did a credit check. Pathetic considering I've been on multiple Telstra & Optus phone plans over $100 per month & never defaulted on them. Back to Telstra it is!
Like a snail
with 0% customers service and net is slower than snail. Never satisfy with this vodafone data and also adsl. Had to choose different internet.
Vodafone doesn't deserve a single star. Customers deserve better.
Called them in May 2020 to cancel the tablet plan after 24 months got over. Customer service person acknowledged and cancelled it. I am still getting billed through the direct debit in October 2020. Called them to check and they said the plan was never cancelled. There is no note at their end.
Long waiting times, took 20 min to connect each time and gets disconnected randomly. Called agian today and they transferred to their Cancellation team, and automated IVR says, "You have called us outside business hours. Talk soon." and call got disconnected.
There is no option to cancel online.
Spoiled by Wekeend so far. But calling ombudsman on Monday if they are not refunding.
Disrespectful and Rude Customer Service
Overcharging customers and no reversal options. The network is unreliable and customer service is rude. They will only ask you for a review or rate the customer care experience if you had a positive outcome. That’s not an ethical business model.
Customer service have no idea
Several weeks ago i chaged mobile phones my number stayed the same however i was unble to copy my email because i had forgotten the password. I set up a new email notfied vodafone by the myvodfone app and followed up with phone call to ensure that i did it right i was assured that it did.
I am receiving emails including my monthly bill at the old email address.
I phone customer service today to ask why. I got quicly frustrated by questions this soon turned to anger so i hung up.
I am now seriously considering going to another provider who is not attached to vodafone
Appalling service - ludicrous attitude - inexplicable response
Vodaphone don't appear to monitor these reviews and clearly don't care so there isn't much point posting this - but I will anyway.
My family have had 3 plans with Vodaphone for several years: wife $40 phone & SIM, daughter $40 phone & SIM, me $15 SIM only.
My very old phone died, and I thought it would be easy to simply buy a new one and transfer the SIM. Unfortunately the smallest I could make my SIM was "micro" and most phones now require "nano".
We contacted Vodaphone to get a replacement SIM. Spent a fruitless half an hour plus in onli...ne chat with complete twit who was obsessed with selling me a new phone plan and upgrading me to a $40 SIM plan that I did not want, couldn't tell me how much the new total would be (it came up different every time he added it up), kept saying he could send a new SIM but wouldn't actually arrange it when asked and in the end almost cancelled my daughter's plan for some reason. While arguing with the first twit I jumped online on a second PC and arranged a replacement SIM with another person - it took 5 minutes. I specifically asked if we needed to activate the new SIM and was told it was pre-activated.
Overpriced, automated charges they won't tell you about, bad service.
Worst carrier in Australia. After years (10+) of bussiness with Vodafone I ended up getting shafted and having to move carrier. High prices, automated charges and restrictive and overpriced plans. Use Aldi or Optus, better service, better prices.
Honestly dont go with vodafone the Worse worse Worse internet connection cant even get any network in any where in Melbourne called them about it and i was told to use my wifi to make calls Worse customer service!! I give them 0 star!
Worst telco service I’ve experienced in 20 years
Internet coverage and phone reception is terrible. My work calls constantly drop out, which is highly unprofessional, and my web calls overseas do not last longer than 2 minutes. This is just plain disruptive and frustrating. The best Vodafone offered me is a 50% discount for a service I could not use 100% of the time. My work is my livelihood, also keeping in touch overseas with family is of paramount importance to me, and Vodafone service is completely useless in meeting these needs. I have spoken to Vodafone 3 times so far, only to have cust...omer service take me through various Unsuccessful trouble shooting steps, to then tell me theres Infrastructure work going on in my area. Dear Vodafone, why couldn’t you be more honest and up front about works in my area, instead of wasting my time on 3 different occasions for at least an hour each time, while requesting me to perform silly and unnecessary reboots on my phone. My last call with Vodafone was barely audible, and the rep tried to explain audio issue came from his end, when it was actually the Vodafone network sitting on one reception bar on my phone. Needless to say the call then disconnected. I think one month of ongoing issues is too long without a resolution. When Telstra and Foxtel undertake any type of maintenance work I’m informed well in advance and usually services resume within a day. Whereas with Vodafone I’m never notified, I only find out once I experience connectivity issues, and then not provided an ETA when I report those issues. You can’t expect to charge customers for a non existent network and poor service - the customer has chosen you over other competition and is entitled to equal or better market standards, they are after all paying you for this!
I have no words to say how bad this service provider is.
The customer service officers are the worst and they need to use their manners, they have no phone manners they have the worst way to explain things and they can't help you because they are terrible.
Worst. Minus Score Rating!
Just don't bother! I was treated so badly as a new customer. No one could give me answers to a SIM that couldn't be activated and a NBN bundle. Very hard to connect with heavy credit checks. I was bounced around so many of their so called departments I felt like a basket ball! I ended up with no connection, no solution and no answers. Vodafone customer service was so substandard that they didn't even know what day of the week it was! They were good at extracting your information tho and saying sorry every 2nd sentence. The whole experience has ...left me feeling angry, frustrated and anxious about giving away my personal details. After 16hrs over 3 days on hold and chat I cancelled the service as it was just to hard to connect with this super bad telco...Never again vodafone! If I could give vodafone a -10 star rating it would be to much! Please don't go past this review as I did with others...their cheapish rates are just not worth it! The bad reviews here are 100% correct.
Dealing with Vodafone: An unmitigated nightmare
For the last three years or so I've been using Vodafone's mobile broadband. I've used the 4G PocketWifi device. It's great portability and ever so slightly lower monthly cost than NBN, so while the value might not be great it's also a plan that really suits me as I don't use much data.
However: service frequently drops out, several times every internet session. Internet speeds vary. Now when I tune in for Zoom meetings or teleconferences, I either just use my phone or use my phone hotspot as the vodafone service is so unreliable (or rather, rel...
Left Optus and moved to Vodafone. Tried calling them today and was hanging on for 1 hour 20 minutes and had to hang up as there were no signs of them picking it up. They are hiding behind Covid19 which is crap. They have taken this opportunity to reduce cost by cutting staff. Will need to move somewhere where there is service but where? Everywhere you go in Australia it is becoming this. They just don't care because everyone dishing out bad service. These company does not do your heart any good.
Horrible Internet Coverage
Vodafone has terrible coverage even in the CBD and within 30k radius around the CBD. It only gets worse further you go.Only reason I use Vodafone is due to the availablity of international calls to certain countries.
User unfriendly website.
I have been with Vodaphone for 18 months on a sim only plan since I scrapped the landline. The service itself has been faultless, however since I can't understand foreign call centre staff I went online to choose a GB upgrade and found their website so confusing and biased to new customers I ended up changing to another carrier who had an easy to understand website, and had my phone number ported within 24 hours. So long, Vodaphone.
I've just had an excellent experience with Revesby Vodafone. Adam changed my phone over to the 60GB red plus plan for $50 each month. I watch ABC iview on my phone and I hotspot to my laptop, so this is ideal for me. Adam was patient and professional as he worked through my request. Thank you Vodafone and Adam.
Questions & Answers
If I connect Vodafone tv can I still use my dvd player/recorder to record free to air programs?
Each time I go to activate my SIM card each form of identity is not valid. Is it because I am supposedly underaged, which shouldn't be the case since I am an adult.
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