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Vodafone

Vodafone

1.5 from 2,630 reviews · View Statistics
See the Best Mobile Phone Service Providers in 2022 as rated by Australians on ProductReview.com.au.
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Worst network provider

published

One of the worst network provider I have ever seen, I have never get a full network in my area and everytime calls are disconnected due to bad network provider.

Value for Money
1/5
Product Quality
1/5
Customer Service
3/5
Transparency
2/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$44.00
Included Data per Month100 GB
Store LocationRobertson
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Roman M.
Roman M.Greater Melbourne (Inner), VIC
  • 5 reviews
  • 3 likes

Every query every adjustment and conversation is a circle of repetetive questions and false promises

published

Terrible at home. Internet is also slow on nbn. Customer service is a tradegy on the libe for 2 hours trying to solve. And then still no solutions offered. Not much else to say.

Value for Money
3/5
Product Quality
2/5
Customer Service
1/5
Local Reception
2/5
Transparency
3/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$185.00
Included Data per Month60 GB
Store LocationSouthland
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Up until 2 years ago, excellent. Now just don't. You will regret it.

published

Have not been able to recharge my prepaid service online for 2 years. Customer service is pathetic. Tried twice to fix the problem wasted hours for nothing. Just don't get involved with Vodafone.

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Local Reception
1/5
Transparency
1/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$10.00
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David
DavidSunshine Coast
  • 31 reviews
  • 25 likes
  • Verified

The worst network, customer service, and experience ever

published
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Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Local Reception
3/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$65.00
Included Data per Month400 GB
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Damien G.
Damien G.Sydney
  • 13 reviews
  • 4 likes
  • Verified

Moved to Vodafone from Telstra, one week later

published
Value for Money
5/5
Product Quality
4/5
Customer Service
5/5
Local Reception
4/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$85.00
Store LocationPenrith
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KFF
KFFGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 1 like

Help line is not a help line

published

I needed to get a copy of some bills for tax records from an account I closed. It was close to impossible to get any help that would work. Went around in circles, was offered unusable advice, went to the store, they had incomplete information for my last few months of service. After numerous attempts and lots of wasted time, have gone to the ombudsman to sort it out.

Product Quality
2/5
Customer Service
1/5
Local Reception
3/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$40.00
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Morri b
Morri bSydney, NSW

Told upload speed of 0.01mbps acceptable

published

I walk five mins from my house to get reception, I’m in the heart of Sydney. Speeds below advertised and have been told on multiple occasions they don’t guarantee speeds.

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Local Reception
1/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$65.00
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Next
Ruth
RuthPerth, WA

Quick and Friendly customer service

published

I wanted to change my package and get some information about my bills. Sanjana and Sadhir were so helpful. They were very friendly meantime quick and Efficient. The recommended package was affordable as well.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Local Reception
5/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
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You will regret forever after jumping in a contract plan. If service is bad, you will be charged a fee to disconnect it.

published

Service is horrible and I’ve been charged in full. You will regret forever jumping in a contract plan with Vodafone after the service doesn’t work. Fees for disconnection will be applied in case you don’t want the bad service anymore. My part in the contract should be pay the bills and use a good service, Vodafone part should be provide a good service. When they don’t and you don’t want it anymore, they will say you are breaking the contract

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Local Reception
1/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$66.00
Included Data per Month500 GB
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Mobile Phone Service Providers

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Sonia K.
Sonia K.Sydney, NSW

Inconsistent advice

published

I have been with Vodafone for a long time. I made some enquiries in a Vodafone store, twice over the phone and through web chat. Every time I was given different figures and different information. They are trying to atract people by offering $600 for trade in but not letting them know that it's available after 2 billing cycles. This was only explained to me in a recent call with them, not in the store, not on one of the calls and not on the web chat. Moreover, they keep me on hold for more than 2 minutes on the chat, but when I don't answer for less than a minute, they want to disconnect the chat. It's beyond frustrating.

Value for Money
1/5
Product Quality
3/5
Customer Service
1/5
Local Reception
3/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$35.00
Included Data per Month20 GB
Similar opinion? Write a review on ProductReview.com.au!
Some G.
Some G.Metropolitan Adelaide, SA
  • 2 reviews

Not bad so far

published

I've been with these guys now for 3 months. Signed up to a contract with these guys to get the discount (ps5, pre paid sim plan) and nbn. Honestly first month internet was horrible. Now internet works fine download speeds are good. Haven't had drop outs at all. Tech support 3/10.

Value for Money
4/5
Product Quality
4/5
Customer Service
2/5
Local Reception
3/5
Transparency
3/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
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Tas D.
Tas D.Sydney, NSW

No reception in most places

published

It's becoming a joke now. When someone is having reception issues, you say are you with Vodafone and the answer always is yes. Very disappointed and will be switching soon

Value for Money
4/5
Product Quality
1/5
Customer Service
3/5
Local Reception
1/5
Transparency
2/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$40.00
Included Data per Month50 GB
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Mobile Phone Service Providers

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Jordan N.
Jordan N.South Australia

5g with vodafone is awesome and it performs better then 4G

published

Very reliable connection
No drop out
Ive got 468.98mbps download and 66.9mbps upload on 5G
Ive got 44.5mbps download and 14.5mbps upload with 4G
Not a bad network over all and im impressed

Customer Service
5/5
Local Reception
5/5
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$50.00
Included Data per Month45 GB
Store LocationSalisbury
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The reviewer stated that an incentive was offered for this review

Vito A.
Vito A.
  • 2 reviews

Possibly the worst experience trying to setup account

published

Signed up online for an eSim mobile plan. eSim activation and porting process is flawed. Spent hours on via the Vodafone app chat and on the phone trying to get it working, then I try to cancel my plan and was told I need to go into a store to do this.
Going in tomorrow to cancel. Never again Vodafail. Useless.

Value for Money
2/5
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
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Denise Huirua
Denise HuiruaSydney Surrounds, NSW
  • 5 reviews
  • 13 likes

Worst phone company ever!!!!!

published
Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Local Reception
1/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$90.00
Included Data per Month200 GB
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Page 1 of 10

Questions & Answers

Paul M.
Paul M.asked

What’s your experience of using Vodafone in Western Australia when travelling

No answers
David F.
David F.asked

I have no issues with Vodafone Aust, good customer service and my home internet is great been 3 months a couple issues were sorted out very quickly by friendly staff. **** 4 stars

No answers
Simon
Simonasked

I have been a customer of Vodafone for a few years with both my mobile phone & NBN because I was assured that they were adding towers themselves so as coverage would improve (which it did). Recently the reception on my mobile has now deteriorated markedly along with my NBN connection... After contacting Vodafone on many occasions with no result I am now looking at an alternative NBN connection and ditching Vodafone NBN .Unfortunately, I am still locked into a mobile deal for the next 18months but as soon as I can opt out I shall be doing so.. So disappointed that I have been lied to by Vodafone as I should probably report them to the authorities but that doesn't make the reception any better..

No answers
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Details

CategoryMobile Phone Service Providers and Physical Shops
Network UsedVodafone
International Roaming Offered Yes
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