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absolutely garbage service
The most terrible telecom co in au from my pov. Well, after I emailed almost ten times and called thousands of times just for a cancellation service. Quite simple, quite easy , but a waste of three month. What a great service! I have kept vodafone for almost three years, but literally the most inefficient service support service. If you want to contact someone to deal with ur matters, well, you’ll get the same ‘answer’ from different people. even if the bill is overdue, they still can’t offer you the best solution. Cause they don’t know either.
Worst signal ever, Perth Western Australia
Worst signal ever, even in CBD of Perth WA. It Sux big time, I’ve been thinking about going to Telstra n this confirms it. I’m not happy n haven’t been for awhile with Vodafone’s reception
Never have I had a carrier so useless when it comes to reception. I am in the middle of Canberra and the service is 3rd world. I signed up to Kogan not seeing they use vodafone for their provider which was my bad but I've lasted 23 days into a 90 day contract. NEVER EVER again.
- Verified customer
After sales assistance? Not received
After two years, I decided to return to Vodafone as a telephone operator. I specify that with the previous provider (Kogan mobile) I had a great time, spending half. However, having purchased a smartwatch, Kogan does not offer the possibility of combining it with the phone to use it independently. So after some research, Vodafone was offering the best price between Optus and Telstra. As soon as the rechargeable plan was activated, the website and the app did not recognize my phone number. After three weeks of waiting and calling customer suppor...t every 48 hours (following their directions), the problem did not go away. In the three weeks of requesting assistance, no one from Vodafone Australia contacted me trying to find a solution. I, therefore, decided to activate Optus.
VODAFONE phone with hotspot use
I use a Vodafone hotspot with my PC for internet (50 Gig plus 3 Gig to enable sharing with spouses phone etc). Used to be very good but last few months service has varied a lot from clear calls etc to NZ using apps and phone to frequent dropouts mid call. I have had two sim cards changed to check it and today I spent about 45 minutes using online chat to try and find out about what speed Im on plus why the service varies. No luck. Passed from one staffer to another and no answers. In store also not good and got clearer info from an Optus staffe...r (female) on trying to use WIFI hotpspot effectively. Phone service seems slower than before with lots of buffering to download short videos via Whatsapp etc. Won' t consider Telstra as they do not include international calls which is a necessity for me. A nusiance if they are the most reliable service.
Slowest mobile data - avoid
Download speeds (Hervey Bay) are extremely slow, resulting in time outs all the time. Not blind spots, happens everywhere. Company deserves its poor reputation and has not improved. Avoid.
WORST SIM EVER! DON'T USE VODAFONE.
This is the worst sim. No network coverage at all. Been getting extra amount of bill $101.6 without using extra data/ international call. No costumer service responed to sort out. They do not care about costumer's problem they only care about marketing their business attracting clients . No genuine service. Mobile data does not even work properly in most area. I didn't even like giving 1 star to Vodafone.
it's been already 1 week my network is not working. I cannot connect with anything. I'm very disappointed.
Very bad network even can't access the Google maps. Very very bad experience and very disappointed. Needs to improve lots.
No Service. Not receiving phone calls or texts.
I had been with vodafone for years and knew their coverage was bad but as I rarely used my phone it didn't bother me much. A few months ago I stopped getting any coverage at all. I was missing calls from work, missing shifts and could not send or receive texts. As I live in a city area I thought it might have been my phone, as it was a few years old so I purchased a new phone but still no coverage. Hubby and I would sit side by side at the kitchen table and could not call or text each other. I changed carriers and have had no issues since. Terrible coverage and the prepaid plans are expensive. $30 for 28 days of poor coverage (drops in and out)
Prepaid Activation impossible. Had to go to TIO.
Nothing works. Useless Customer service. Bought a $50 Vodafone Prepaid Starter Pack from Woolworths. Could not Activate online ("We have had an error Activating, please call us...") and the 100% INDIAN Call-Centre could not Activate it either. Had to go to Telecommunications Industry Ombudsman.
Difficult to transfer plan
I’ve been using my sim for 10 years now and have many things attached to it... bank account, work, government accounts. Now for some reasons my bday entered on sign up was wrong and now I can’t seem to make any amendments to my account. Surely there has to be some other way I can prove that this is my SIM card other than a bday. 10 years I’m stuck with this provider and can’t get out unless I change my number. It is extremely annoying.
Call them and email them many times and still not getting my prepaid active also they didn't even give a number waste $40 on prepaid i already a few emails and i call today and they hang up on me today im so annoyed so bad review and i want my money back now report you to the ACCC and now going dispute the transaction
Internet very slow. Frequent drop outs. Can't register for Vodafone.
What has happened to Vodafone? Internet works on and off. Previously worked well. Can't register for My Vodafone. SMS to get a password never arrives. What is happening? 30 words.
Always goes back to original price
In the area of Maylands very bad reception for Vodafone mobile and Vodafone wifi.
Another friend of mine has the same problem and he lives in the same area perth metro been like this for
Another problem that happen to me when using Vodafone sim that i did not like at all as when your contract is up with them normally 12 months it reverts back to the undiscounted price.
As i've used another mobile company and theirs stayed at the discounted price all the time i was with
them and did not revert back to the original price.
Vodafone is no.1 cheater in Australia. They are fraud.
Vodafone is no.1 cheater in Australia. I got prepaid SIM, I got 60GB data first, they told me that I could get 60GB(35GB+25GB bonus) every month if I setup my plan on auto recharge. Upon 2nd recharge they didn't acknowledged that offer instead gave me 45GB. Then I ordered for postpaid Sim, 100GB for $45 monthly plan, after accepting that order they only gave me 60GB for $50. Vodafone is fraud. Also speed is very slow, 4g is not 4g. When you call Vodafone , all support by Indian people. No manner
These guys have gotten worse in every way. U get what u pay for.
These idiots have gotten worse over the last year or so. When my hi speed data is finished i can't even Google. I was not like this a year ago.
When u ring them it goes straight to India. So your already angry then you have to repeat everything u say to someone from India that doesn't understand Aussie english.
I'm changing to Telstra. I will pay more for less stress.
Vodaphone has gone down hill.
Simply declined upon application of a plan. Have been a prepaid customer for years. Deciding to change providers to someone willing to give me a chance. Honestly pretty disappointed. My credit history isn't that terrible.
Useless Customer Service
At least 25 Minute waiting time on the phone is not good enough, hire some staff you tight arses !
Coverage is good and they will give you all the time in the world to sign you up but heaven forbid you require a change to your service.
Once again the Vodafone pocket Wi-Fi has died.. this is the 3RD one!
Will NOT be paying for it any longer. Will take as far as I have to legally. Why the hell should I pay for a product that we can't use!
I don't think it's in the contract to continue paying for faulty products.. unable to use for over 3 weeks again.. yet the bill still comes in..
- Verified customer
Bought a starter pack and never received it. Have called 5 times and all they do is say I will put you on hold for 1 to 2 minutes and leave you there for Half an hour! Unable to get a refund for an item that never arrived.
Questions & Answers
TXT confirmation to another mobile what does this question mean when I am topping up my phone
If I connect Vodafone tv can I still use my dvd player/recorder to record free to air programs?
Each time I go to activate my SIM card each form of identity is not valid. Is it because I am supposedly underaged, which shouldn't be the case since I am an adult.
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