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Vodafone

Vodafone

1.5 from 2,656 reviews · View Statistics
See the Best Mobile Phone Service Providers in 2022 as rated by Australians on ProductReview.com.au.
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Will never use this company again

published

Try to transfer my number to vadafone, received the confirmation says will take 1 business day, after waited for 2 days still not working, when I ring them the team member says it is technical issue they didn’t received my msg, he can not do anything, just wondering why you send the confirmation then? The team member who take my phone call is also very inpatient, feel like he was yelling to me.

Value for Money
1/5
Product Quality
3/5
Customer Service
1/5
Local Reception
3/5
Transparency
3/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Included Data per Month10 GB
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Iain
IainGreater Melbourne (Outer), VIC

Worst coverage i have experienced

published

I Have recently swapped to Vodafone, Via Koganon their 365 day prepaid service. Kogan are great, unfortunatley their service provider Vodafone are not. The coverage map stated that i would get 4G pretty much everywhere around my suburb. I get nothing to maybe 1 bar for a brief second every now and then

Value for Money
1/5
Product Quality
1/5
Local Reception
1/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$10.00
Included Data per Month10 GB
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Rob J
Rob JPerth, WA
  • 5 reviews
  • 9 likes

Awful and deceitful customer service

published

A customer service rep offered a 'bundle' package for my partner and I and made the process seem very simple - this was not true!!! I feel that he deliberately kept some key bits of information out of the process required so that he could make a quick sale.

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Local Reception
1/5
Transparency
1/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$65.00
Included Data per Month200 GB
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Ray S.
Ray S.
  • 5 reviews
  • 1 like

Nightmares come true

published

They make my phone not work when I don't recharge. There's no customer service. They make you wait and then cut you off. My phone will only ring once and hang up.

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Local Reception
3/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$30.00
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Up until 2 years ago, excellent. Now just don't. You will regret it.

published

Have not been able to recharge my prepaid service online for 2 years. Customer service is pathetic. Tried twice to fix the problem wasted hours for nothing. Just don't get involved with Vodafone.

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Local Reception
1/5
Transparency
1/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$10.00
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Some G.
Some G.Metropolitan Adelaide, SA
  • 2 reviews

Not bad so far

published

I've been with these guys now for 3 months. Signed up to a contract with these guys to get the discount (ps5, pre paid sim plan) and nbn. Honestly first month internet was horrible. Now internet works fine download speeds are good. Haven't had drop outs at all. Tech support 3/10.

Value for Money
4/5
Product Quality
4/5
Customer Service
2/5
Local Reception
3/5
Transparency
3/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
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Tas D.
Tas D.Sydney, NSW

No reception in most places

published

It's becoming a joke now. When someone is having reception issues, you say are you with Vodafone and the answer always is yes. Very disappointed and will be switching soon

Value for Money
4/5
Product Quality
1/5
Customer Service
3/5
Local Reception
1/5
Transparency
2/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$40.00
Included Data per Month50 GB
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Jordan N.
Jordan N.South Australia

5g with vodafone is awesome and it performs better then 4G

published

Very reliable connection
No drop out
Ive got 468.98mbps download and 66.9mbps upload on 5G
Ive got 44.5mbps download and 14.5mbps upload with 4G
Not a bad network over all and im impressed

Customer Service
5/5
Local Reception
5/5
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$50.00
Included Data per Month45 GB
Store LocationSalisbury
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  • Verified

Terrible, totally useless and not worth the money you pay

published

Network is terrible, data never works and keeps disconnecting, and when you contact their customer service, fist you will be on hold for at least 40 min and then they just say check if your area is covered. I do not recommend Vodafone at all, don’t waste your money.

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Local Reception
1/5
Transparency
1/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$35.00
Included Data per Month50 GB
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Mobile Phone Service Providers

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  • Verified

Being a new customer and started to regret...Terrible service...

published
Value for Money
3/5
Product Quality
3/5
Customer Service
1/5
Local Reception
1/5
Transparency
1/5
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Included Data per Month0 GB
Store LocationQueen Street Mall, Brisbane
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The reviewer stated that an incentive was offered for this review

Gareth
GarethMelbourne
  • 2 reviews
  • 1 like

Zero!!!

published

No coverage
Ridiculous way of topping up your monthly pay as you go
If you run out of data and have no wifi network available- that’s it.. you are done! You can call so called customer service- but let’s not even go there..
in this day and age? Why does this provider even stays in business??

Value for Money
1/5
Customer Service
1/5
Local Reception
1/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$30.00
Similar opinion? Write a review on ProductReview.com.au!
Bob B.
Bob B.Metropolitan Adelaide, SA

Rude young ignorant staff.

published

Aggressive and full of attitude. Wanting to show how much she knew about phones before I could even talk. Young Indian girl full of attitude. Worst service ever. Will go with amaysim instead.

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Local Reception
5/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$40.00
Included Data per Month80 GB
Store LocationSa marion
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Mobile Phone Service Providers

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Angelina Wen
Angelina WenSydney, NSW
  • 3 reviews
  • 2 likes

No signal at all

published

I live in Edmondson Park NSW. My area has very bad signal since 2018 I moved there. It is not a rural area at all. I called Vodafone and they explained there was no "tower" and they are building a "tower" and would complete in 2020. Now it is 2022, nothing has changed! I can't even call out from my house!!! I am totally disappointed! I will change to Telstra now!!!!!

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Local Reception
1/5
Transparency
1/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$180.00
Included Data per Month20 GB
Store Locationworld square, Sydney
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Angieilyxxx
AngieilyxxxPerth, WA
  • 2 reviews

They robbed me

published
Value for Money
1/5
Customer Service
1/5
Local Reception
1/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$25.00
Included Data per Month15 GB
Similar opinion? Write a review on ProductReview.com.au!

customer service is scam

published
Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Local Reception
2/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Page 1 of 6

Questions & Answers

Paul M.
Paul M.asked

What’s your experience of using Vodafone in Western Australia when travelling

No answers
David F.
David F.asked

I have no issues with Vodafone Aust, good customer service and my home internet is great been 3 months a couple issues were sorted out very quickly by friendly staff. **** 4 stars

No answers
Simon
Simonasked

I have been a customer of Vodafone for a few years with both my mobile phone & NBN because I was assured that they were adding towers themselves so as coverage would improve (which it did). Recently the reception on my mobile has now deteriorated markedly along with my NBN connection... After contacting Vodafone on many occasions with no result I am now looking at an alternative NBN connection and ditching Vodafone NBN .Unfortunately, I am still locked into a mobile deal for the next 18months but as soon as I can opt out I shall be doing so.. So disappointed that I have been lied to by Vodafone as I should probably report them to the authorities but that doesn't make the reception any better..

No answers
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Details

CategoryMobile Phone Service Providers and Physical Shops
Network UsedVodafone
International Roaming Offered Yes
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