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Cannot activate, cannot refund, was told it was a forfeit
I purchased 50 prepaid SIM card valued at $50 each on 2017. I clearly told your staff that it was for reselling purpose for an university welcome program and it must be activated internationally. And your staff confirmed that it could be fully refunded if not sold. However, there was problem about activating the cards internationally. I went back to the store but was told by the manager that it could not be refunded as the previous staff was not properly trained. I requested a confirmation re the receipt of my incident report via email by the m...anager on October, 2017. I was also told that the SIM card showed expired and could not be activated, while they are all officially sealed without any indication that it has an expiry date (the recent version has but the old version don't). Your store staff told me that it was a forfeit. I could not understand that while not any sign (neither orally nor show on the product) mentioned it could expire, and none of the product was used in any way, but I need to pay full price for them. Store location: Vodafone in Canberra Centre Manager name: Richard Usher
It is a disgrace that a telecommunications company Cannot be contacted
I have been with Vodafone (Hutchinson, 3G, Orange, etc) for 20 years.
My friend and I have same phones, and similar plans.
I have been on my current plan for over 12 months, and due to a mistake by a Voda employee, they had to start a fresh plan a few months ago
(A few months ago I rang Voda, with authority to act on my friends behalf, to make changes to his plan. The Voda employee did all the changes but to the wrong account. We managed to undo most of the damage, but due to Voda's tight rules they had to restart my plan)
I now wish to change ...
Vodafone refuse to disconnect my number.
So far ,I've asked customer service 3 separate times to disconnect my voda prepaid number and still they refuse to do so because their customer service people use my number..there's a JAMAL sharing ownership of my number..I've had lots of calls from businesses asking for Jamal. Every time i get a new voda number this happens...
Cannot cancel post-paid phone plan as I am low priority
I called them yesterday, and according to their initial phone message "they will only attend to high priority issues" and mine was not one of them. After going through some steps, yes that's what the auto-phone message said "good bye". I went online there is no option. I went to Vodafone store below my apartment, they said they cannot cancel phone connections and they themselves are frustrated as even online chat is not working. So what am I supposed to do, pay for April bill because I am stuck with them? I thought companies like Vodafone are making profits in these times when customers need phone and Internet and they are acting like victims and have shut down their service.
There is no way to cancel your plan with VODAFONE unless you call them 10 times
last week I've contacted vodafone, applied for NBN and I asked them to cancel my vodafone Pocket WIFI ($15/month) because I dont need it any more. They told me DONT WORRY, wait for your nbn modem to arrive, then give us a call and we will cancel your pocket wifi asap. Ive received my modem on Monday and since then I'm calling Vodafone, lines are busy, they dont put me through. Ive visited 3 vodafone stores asking them to cancel my plan but they all said this can be done just over the phone! there is no online or In-store cancellation. This is a...bsolutely a rip off, unethical and very very frustrating. they are literally locking down the customers. There is no way out. I just want to cancel 1 plan out of my 3 Vodafone plans and simply I cant do that online or in store. Im very frustrated with their customer service and do not suggest Vodafone to anyone in Australia.
The worst network ever!!!
I just switched to Vodafone coz they had really good deals and they are cheaper than other networks. But seriously their network coverage is so bad. I m in Melbourne and they don’t have good network in major suburban areas...like Footscray, sunshine, even Docklands. If you go further down towards the western suburbs, it gets even worse. I am definitely switching my network providers. Never going to back to Vodafone again, everrr!!
They attempted in charging me some bills which were paid 4 months ago and it's nor a satisfying company to deal with.
Legal scammers they have attempted in trying to charge some bills which were paid 4 months ago and it's a horrible company with the worst receptions.kind regards author & SM Influencer
Vodafone uses Aus Post Records to verify addresses...Aus post records can by wrong!!
No problem with Vodafone service ...hate the merry go round of departments ..but i think thats same all round.
Today I had an interesting incident and want to share
I have been at my current physical address for 10 years
I took our a prepaid SIM with Vodafone a few years agoafter approx 2016
Jumped thru all the hoops ets regarading verification, addy etc etc.4YEARS ago
Today I got an SMS from Vodafone ..."We've suspended your service as we havent been able to confirm your address details. Please call us on 155 ...etc etc. HOw absolutely charming ( A nicer note of "Please update your details otherwise we will have to suspend your service.... Bottom Line" Aussie post delivers very little to me ...I have a PO Box for all my parcels cos unless its from Kogan, Internnode one of the big accounts OR a Passport ....they just dont deliver stuff to the home addy. Vodafone uses Aussie Pose to verify physical addresses. I gave Vodafone my physical address Ausie Post said they didnt recognise it....... Frightening eh? Major source of verification doesnt have correct records. Ayway I got Vodafone to put BOTH my addresses on record. No chance of talking to Corporate or someone who really cares about the long term outcomes of such glitches. Interestingly I cannot put anything on Aus Post website OR even on one of the FBchat rooms ....but will put it on here too . Hope this perhaps gives you an idea of how the verification process could have gone wrong for you. Good Luck.
Good first time option
Arriving from another country, the first thing you would look for is a reliable mobile network. Good thing they are the first you see in the exit of the arrivals, and yeah they will register you and all so no hassle. I just find that they are some areas where signal is limited. But overall great job!
Best pre-paid phone service
I definitely recommend Vodafone to everyone as I have been with them for 20 years and never had a problem in fact they have only became cheaper over time.
Some of the pre-paid plans are. . .
$10 weekly credit gives you 7 days unlimited calls and text plus 4gig data or
$30 monthly gives you 28 days unlimited calls and text plus 10gig data or for only
$60 you can get 90 days unlimited calls and text plus 4 gig data good for young children and the elderly
Vodafone review by adam leeming
hi all I hear stories about Telstra and optus with their poor overseas service and long waiting times, I have been with Vodafone for a few years and yes they have an overseas call centre in india however their service is excellent,no waiting period and they guided me a few times with trouble shooting with my pocket wi fi when I had issues with my internet.....
Always call me at DINNER TIME
Since being back with voda, I've told them 12 times dont call me at my dinner time, 6pm-8pm, one day later they ring again, at 6:30,pm from India. It's always an Indian Woman who rings and always about some issue raised a week or two ago...this is harassment. It's worse than telemarketers..total rudeness and disrespectful. A culture with zero consideration of others...that's why I won't stay with vo diddly....it's an arrogant cultured business who invade your privacy as if it's their number....
Just Fkn Awful.
I have been a Vodafone customer for 4 years now, throughout all of their reception blackouts, transformations and screw ups. Customer support is basically non existent as it’s hard to get onto a REAL person while calling, they have no email or text response and the app (which I use for recharging and add ons) is by far the worst of all. This app has been gradually getting worse over time and today, stopped working altogether. Apparently their app no longer supports users with iPhone 5S or older.. when trying to express my frustration about this...on the App Store reviews, I was refused and told that “I cannot review this app as it has been refunded” but I never payed for this free app and it’s still installed on my phone. It’s obvious they’re trying to silence the negative rather than take it as constructive criticism. And that is why I will be cancelling my Vodafone number.
My Vodafone down for weeks
I am trying to get a copy of my last bill, but My Vodafone has been down for weeks and the call centre cant provide anymore info other than "yes it is down". They then proceed to change the subject. Cant print out any bills or see of my charges. Yet hold me to paying a post paid bill by the due date of which I cant see what I am being charged for. They are criminals.
Signal problems getting worse
I moved from Telstra to Vodafone based on better value on the plan. I own my mobile outright and was after a SIM only. The first 12 months were fine, not the greatest reception in the CBD but that is expected. However the last 4 months there have been constant problems with reception. I can barely use the internet on my phone, there a constant lags, and over the past few weeks phone calls and text messages are not being received. I know this because my friends and family have shown me proof they tried to call and text, but nothing is on my phon...e call log at all. Unfortunately Vodafone have not been able to assist, and since the SIM plan is no longer fit for purpose I will be returning to Telstra. They may be more expensive but at least I know it works.
Vodafone Starter Pack
Vodafone Starter Pack is rubbish, DONOT buy it unless you know how it works. Purchased the pack from Coles, inserted into my phone, tried to activate but couldn't succeed. After long wait while calling call centre, it came to know that the seller "Coles" had to scan both barcodes (which obviously they should know, but they didn't) and top up additional $10 while purchasing in order to activate, which is NOT mentioned anywhere in the product. Just wasted my time and money. Why the government regulatory bodies punish such thugs.
Have been with them for over 20 years. Very foolishly. Reception was always bad, and continues to be poor. A few years ago with a dual SIM phone I added an ALDI Sim and couldn't be happier. Should've ported my number in the first place but I was unsure whether the Aldi SIM would be any better. I was on a very expensive prepaid with Vodafone and it wasn't until I made contact that they offered a better plan but still expensive when compared with ALDI. Furthermore, Aldi gives upgrades automatically, no need to ask. Must admit I am a bit lazy but will port my number to another carrier to get rid of Vodafone after all. I stuck with them hoping they would improve but alas it hasn't happened nor is it every likely to.
When signed plan, have to pay even I don't use it
Vodafone is treating customers with suspended service.
I signed contract for more than 12 months month-to-month contract and I called them to hold service for 1 month due to traveling. First call the guy said can only suspend since the starting of next bill the 1st Feb for my bill and have to do at least 1 month March, while I travel on 19 Jan and back 22 Feb. I ask is there other option? He said no. Until I raised my voice and say why I could do that before with another number service and now I have to pay for everything even I don't use it. T...
Questions & Answers
TXT confirmation to another mobile what does this question mean when I am topping up my phone
If I connect Vodafone tv can I still use my dvd player/recorder to record free to air programs?
Each time I go to activate my SIM card each form of identity is not valid. Is it because I am supposedly underaged, which shouldn't be the case since I am an adult.
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