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Dropouts, it is breaking the comunication all the time not matter where I am. Data downloads speed very slow. Technical support is very bad, they said the network is going to be fix in some weeks but never it shows any difference.
Just a matter of time before they're shut down.
3 faulty 5G phones in a row, finally cancelled the upgrade and after 10 years and 3 accounts it all goes bad. Voda shop and online idiots cannot communicate, new charges, insurance added, how, when and what the??
Ombudsman powerless to help it's almost laughable, ported all my number's and left...
- Verified customer
Misinformation, incompetence and just plain shameful customer service!!!
Made an order approximately 1 and half months ago for a Samsung S20 Note Ultra on the $40 infinite data lite plan through the Vodafone website. Got an email back saying "order failed" but didn't say why. So I called to ask and the guy said it's because I wasn't eligible due to not having a credit history with them. He said I needed to be on a plan for 6 months to build up my credit score with them before being eligible for any of the 12, 24, 36 month phone contract plans through them.
He then moved onto his sales pitch where he focused on sel...ling me just the $40 Lite Plan with the bonus offer of $5 off the $40 original price (part of the deal Vodafone was offering for a limited time only to new customers). I gave all my details, including setting up direct debit payments. Received my new sim (no phone because I was on the SIM ONLY plan) and everything was fine so far. Now this is where the fun starts. Because yesterday I received my first bill of not $35 but $74.99 !!!! Immediately contacted Vodafone customer service expecting it was just an error, but nope! The entire discussion desolved into arguing with me about how I am paying for a phone that I don't have and never ordered! Which by the way would be $47.19 for the phone + $35 for the plan equals $82.19 per month. Not $74.99!? So that's definitely wrong!! Next up was arguing with me about why even at $35 I wasn't getting the youth discount (25 and under) 10% off the ruduced $35 price. (Part of the 5 bonus offers that came with the plan). Her incompetence told me the 10% was off the $40. Making it $36 per month with the 10% discount.... Yup.... Next her strategy was to try and tell me you can't have more than 2 offers. Well there's actually 5 bonus offers in total that come with the plan. Others being +40GB of data, bundle and save and 3 months of Amazon Prime and Music Unlimited.
absolutely garbage service
The most terrible telecom co in au from my pov. Well, after I emailed almost ten times and called thousands of times just for a cancellation service. Quite simple, quite easy , but a waste of three month. What a great service! I have kept vodafone for almost three years, but literally the most inefficient service support service. If you want to contact someone to deal with ur matters, well, you’ll get the same ‘answer’ from different people. even if the bill is overdue, they still can’t offer you the best solution. Cause they don’t know either.
- Verified customer
Terrible service and expensive plan
Very unreliable 4G signal, constantly switched to 3G, cannot rely on it to travel. Not to mention they overcharged for mobile plans. They gave me a mobile plans on higher than market price and they added loyalty discount on top of it to make it the same price as the market price. Very disgusting. So I am leaving it.
Can't even process a simple upgrade
Tried to do a simple phone upgrade on my existing account only to get e-mails to state my application is incomplete and they need more information (there is nothing included as to what that is). When I contact them they cannot tell me what information is required. Just keeps going in circles. They have the ultimatum that if I do not respond in 48 hours the order will be cancelled. Rest assured, I will be moving my account elsewhere.
Worst signal ever, Perth Western Australia
Worst signal ever, even in CBD of Perth WA. It Sux big time, I’ve been thinking about going to Telstra n this confirms it. I’m not happy n haven’t been for awhile with Vodafone’s reception
Vodaphone Almost Ruined My Life - Stolen Identity - 0 Security
My email and password were part of a company database leak a few months ago and hackers managed to access my Vodaphone account without my knowledge. (Vodaphone has 0 security in place, they don't even offer 2FA (Two Factor Authentication).
Anyway Just before going to sleep one night, I checked my phone briefly and noticed a text.. (See Attached Image). Vodaphone had ported my number to another sim card without any verification at all.. One text and that was it.. (Funnily enough they ask you to call them for support, but they had ported my num...ber so I had no phone or any means of contacting them). Within 15 minutes my life was upside down. I quickly realised I was now obviously not able to contact anyone or do anything with my phone as my sim had been canceled. These fraudsters had waited until the Vodaphone has shut on Friday afternoon before porting my number using vodaphone.com, knowing I could not visit a store for help. They then proceeded to recover my passwords for over 500 accounts as they were able to use my phone for the two-factor authentication. They stole tens of thousands of dollars and made my life a living hell! I spent the next 3 days doing everything I could to stop them. Unfortunately, there was nothing I could do as they now had my identity. I was locked out of every account I own and essentially had my identy stolen. They cataloged all my backup passwords, recovery keys, and much more so that in the event that I did get my account back they could instantly recover it again.
Never have I had a carrier so useless when it comes to reception. I am in the middle of Canberra and the service is 3rd world. I signed up to Kogan not seeing they use vodafone for their provider which was my bad but I've lasted 23 days into a 90 day contract. NEVER EVER again.
Left an enquiry mark on my credit file
I applied for a $40 per month plan but didn't get approved which i was ok with but I'm not ok with the mark of the enquiry they left on my credit file when they did a credit check. Pathetic considering I've been on multiple Telstra & Optus phone plans over $100 per month & never defaulted on them. Back to Telstra it is!
Slowest mobile data - avoid
Download speeds (Hervey Bay) are extremely slow, resulting in time outs all the time. Not blind spots, happens everywhere. Company deserves its poor reputation and has not improved. Avoid.
WORST SIM EVER! DON'T USE VODAFONE.
This is the worst sim. No network coverage at all. Been getting extra amount of bill $101.6 without using extra data/ international call. No costumer service responed to sort out. They do not care about costumer's problem they only care about marketing their business attracting clients . No genuine service. Mobile data does not even work properly in most area. I didn't even like giving 1 star to Vodafone.
it's been already 1 week my network is not working. I cannot connect with anything. I'm very disappointed.
Very bad network even can't access the Google maps. Very very bad experience and very disappointed. Needs to improve lots.
No Service. Not receiving phone calls or texts.
I had been with vodafone for years and knew their coverage was bad but as I rarely used my phone it didn't bother me much. A few months ago I stopped getting any coverage at all. I was missing calls from work, missing shifts and could not send or receive texts. As I live in a city area I thought it might have been my phone, as it was a few years old so I purchased a new phone but still no coverage. Hubby and I would sit side by side at the kitchen table and could not call or text each other. I changed carriers and have had no issues since. Terrible coverage and the prepaid plans are expensive. $30 for 28 days of poor coverage (drops in and out)
Like a snail
with 0% customers service and net is slower than snail. Never satisfy with this vodafone data and also adsl. Had to choose different internet.
Prepaid Activation impossible. Had to go to TIO.
Nothing works. Useless Customer service. Bought a $50 Vodafone Prepaid Starter Pack from Woolworths. Could not Activate online ("We have had an error Activating, please call us...") and the 100% INDIAN Call-Centre could not Activate it either. Had to go to Telecommunications Industry Ombudsman.
Difficult to transfer plan
I’ve been using my sim for 10 years now and have many things attached to it... bank account, work, government accounts. Now for some reasons my bday entered on sign up was wrong and now I can’t seem to make any amendments to my account. Surely there has to be some other way I can prove that this is my SIM card other than a bday. 10 years I’m stuck with this provider and can’t get out unless I change my number. It is extremely annoying.
Vodafone doesn't deserve a single star. Customers deserve better.
Called them in May 2020 to cancel the tablet plan after 24 months got over. Customer service person acknowledged and cancelled it. I am still getting billed through the direct debit in October 2020. Called them to check and they said the plan was never cancelled. There is no note at their end.
Long waiting times, took 20 min to connect each time and gets disconnected randomly. Called agian today and they transferred to their Cancellation team, and automated IVR says, "You have called us outside business hours. Talk soon." and call got disconnected.
There is no option to cancel online.
Spoiled by Wekeend so far. But calling ombudsman on Monday if they are not refunding.
Call them and email them many times and still not getting my prepaid active also they didn't even give a number waste $40 on prepaid i already a few emails and i call today and they hang up on me today im so annoyed so bad review and i want my money back now report you to the ACCC and now going dispute the transaction
Internet very slow. Frequent drop outs. Can't register for Vodafone.
What has happened to Vodafone? Internet works on and off. Previously worked well. Can't register for My Vodafone. SMS to get a password never arrives. What is happening? 30 words.
Questions & Answers
I have been charged $148 this month as part of my bill. The $148 is itemised as ‘pricing plan’ . What is that?
TXT confirmation to another mobile what does this question mean when I am topping up my phone
If I connect Vodafone tv can I still use my dvd player/recorder to record free to air programs?
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