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Vodafone

Vodafone

1.6 from 2,270 reviews · View Statistics

Reviews

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Fabius

FabiusSydney, NSW

  • 6 reviews
  • Verified customer

After sales assistance? Not received

published
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$30.00
Included Data per Month50 GB
Store LocationNorth Sydney
Nhung T.

Nhung T.Sydney, NSW

When signed plan, have to pay even I don't use it

published
Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$35.00

Unreasonably expensive

published

I found the same plan for less than one third of the Vodafone!!!
Really unhelpful store staff, just think about selling not helping.
Happy that leave my previous plan after three years.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeNo
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Kita

KitaSydney, NSW

  • 5 reviews

Not as happy as I thought Id be

published

Is not the best service! I get little to no service in my house and customer service team sound like they read everything off a manual!
They continually tell me for 4yrs that they are fixing or putting up a tower in my area and my service will improve. The service has never improved. We are looking around for another service as its pointless paying for something that I never get to use!

Value for Money
Product Quality
Customer Service
Local Reception
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$35.00
Included Data per Month30 GB
Store LocationApple store Penrith

Vodafone service and coverage getting worse

published

It used to be very good. In fact I was with Vodafone for almost 10 years. However, i started experiencing network issues since last year even in city limits at times. The quality of sales calls have also dropped significantly. They used to be very good in the past. I’m not sure what’s changed, but I’ve decided to look for other options. There are better deals and coverage, my wife was also with Vodafone and moved to Belong. They have much better coverage and value for money. I recommended Vodafone in the past. However wouldn’t be doing it any more.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$45.00
Included Data per Month20 GB

The coverage is getting worse

published

Vodafone was okay but the network is getting worse. I can not even get a 4G network consistently. After this sim plan contract finish will definitely move to other service provider

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$35.00
Included Data per Month30 GB

Sales staff was good but coverage @ WA bad

published

Sales staff was helpful and friendly.
Data coverage at Albany was bad. Most parts of highway was SOS calls. :(

At Denmark now , have 4g, 3 bars but download speeds are slow. Used Oz speed test and <3mbps
Not sure of other carriers

Value for Money
Product Quality
Customer Service
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeNo

Incentives to join. Lock in customers. Then rip them off

published

Vodafone pay as you go gives 35Gb for $30 for the first three months. After that it is $25 for 10Gb, with no option to upgrade. The add-on data costs are $10/Gb (28 days). That’s gouging your faithful customers. I advise staying with them for three months and then changing networks. I checked my balance (1.6Gb left) and immediately received notification that I was below 100Mb (huh?) and then out of data. Their website on usage is glacial and tends to divert you to “special offers” which are unavailable to you. It gives usage packet size but not the time of usage. Their app doesn’t work at all on an iPhone X.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$25.00
Included Data per Month10 GB
Mo

Mo

  • 4 reviews
  • 7 likes

Customer service is bad

published

I just called them with an intention to upgrade my plan but the consultant I dealt with was so bad to the point where I was about to say forget about it!
He is very pushy to sell other products and if you say "No, Thank you".. voice changes to show disappointment.
Then ends with "If you agree now then you can't cancel.. yes or no?".. "I just want to hear YES or NO"
This is a very unprofessional attitude from a global company.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$40.00
Included Data per Month15 GB
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Questions & Answers

decks

decksasked

If I connect Vodafone tv can I still use my dvd player/recorder to record free to air programs?

No answers
Fred K.

Fred K.asked

Each time I go to activate my SIM card each form of identity is not valid. Is it because I am supposedly underaged, which shouldn't be the case since I am an adult.

No answers
Jorge V.

Jorge V.asked

is the Keep Talking Plus Phone Insurance offered by vodafone (15 dollar/month) a good option??

1 answer
Prathamesh S.
Prathamesh S.

Yes. As it covered Accidental Damage protection, Lost & Stolen

Get an answer from our members

Details

CategoryMobile Phone Service Providers and Physical Shops
Network UsedVodafone
International Roaming Offered Yes

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