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Vodafone

Vodafone

1.6 from 2,391 reviews · View Statistics
See the Best Mobile Phone Service Providers in 2021 as rated by Australians on ProductReview.com.au.
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Choose anyone else over this company! Trust me vodafone are the worst

published

They have the worst customer service, where they will lie through their teeth to get you to pick them over any other service provider then charge you to leave when your contract is finished so you can take your number elsewhere. I have never had any company ever do that to me.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$40.00
Included Data per Month32 GB
pyorkie
pyorkieSmithton
  • 18 reviews
  • 9 likes

My Vodafone … Arr not so much

published
Product Quality
Customer Service
Local Reception
Transparency
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$40.00
Included Data per Month0 GB
Store LocationTAS
A Baze
A BazeSydney Surrounds, NSW
  • 4 reviews
  • 3 likes

Horrific, dismal, no conscience, STEER CLEAR!

published

Read the other reviews on this list for a variety of horrific and unconscionable actions by Vodafone, save yourself the hassle and go with someone else. Called for 3 months to reduce my plan commit, finally got through and they refused to credit previous bills, and offered a 5% discount of future spend. When I said cancel the services they said “no no no wait!” Abs offered an 80% discount. I asked why they didn’t offer that from the beginning and they said they’re not allowed to offer that at the beginning. Disgusting.

Value for Money
Product Quality
Customer Service
Local Reception
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
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Esther w
Esther wGreater Melbourne (Outer), VIC
  • 2 reviews
  • Verified

Super happy customer

published

I actually love Vodafone... I love the quick online and over the phone customer service... every single interaction I’ve had with Vodafone staff is amazing and they are so helpful... I’ve been Vodafone for about 15 years and never ever had a problem they couldn’t solve and always so friendly...I have recently changed to a plan with 100g data for a very cheep rate...
Honestly couldn’t be happier with Vodafone.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$65.00
Included Data per Month100 GB
Store LocationOnline

Human rights violators taking away internet and my livelihood!!!

published

Vodaphone is the nastiest skank wench I’ve ever met. Do not trust them! They are a fugly slvt of a phone company. I have been blindly and wrongfully cut off from my data for a month! I’ve tried to purchase more and even have (whilst paying my bill in full) and still nothing! I’m writing this off of my sister’s Wi-Fi right now because I have no other option. Soon my friends will run out of data themselves and there’ll be no more hotspot. If you don’t hear from me in a week - call the data police cos Vodaphone has taken me out.

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Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$100.00
Included Data per Month50 GB
Store LocationWA

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Saul A.
Saul A.Greater Melbourne (Metropolitan), VIC

the worst provider ever

published
Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$65.00
Included Data per Month1 GB
Jafer A.
Jafer A.South East Queensland, QLD
  • Verified

Best provider by far

published

They treat their customers with respect and integrity. They definitely value their customers and give them the best solution. I would recommend joining them, and making sure you stick with them for long because they will give you good treatment as a loyal customer. You just got to be loyal to them

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
GrV
GrVMetropolitan Adelaide, SA

I will never use Vodafone again!

published

I tried to organise a prepaid service for my mum (who is a pensioner in her 80's) with a different network and found out that Vodafone had locked her phone, which was never purchased through them and then had to pay a ransom fee to have the phone unlocked. When I tried to unlock the phone (after paying the fee), the directions were confusing. After 2 hours of calling back and asking for assistance I worked it out for myself. This was a very frustrating situation and 2 hours of my life that I will never get back.

Product Quality
Customer Service
Local Reception
Transparency
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$15.00
Included Data per Month0 GB
Store LocationNot purchased
Rajbir singh
Rajbir singhGreater Melbourne (Outer), VIC
  • 2 reviews
  • 1 like

Beware from these people.

published

I didn’t get what I was offered and when I find out on my bill it was different to what was discussed.Beware from these people.They will put your call to many people to discuss and then come back with no solution

Value for Money
Product Quality
Customer Service
Local Reception
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Mobile Phone Service Providers

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Kamaljit  singh
Kamaljit singhMetropolitan Adelaide, SA

No benefit for being valuable customer

published

After being 9 year with the vodafone when asked why new people getting cheap offer and I have no benefit and customer service provider told me there is no offer available and try to bound me into plan . Wow what a terrible service.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$45.00
Included Data per Month80 GB
Champagne E.
Champagne E.
  • 8 reviews
  • 2 likes

Lots of data

published

I have a pre paid sim only plan. I have automatic recharge so I get extra data every month. I like the feature that you don't loose internet if you run out of data it just goes slower, not that I ever would as I have 200gb in my data bank.

Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Store LocationOnline
Nahid
NahidSydney, NSW

Ridiculous connection and customer service

published

I have been with Vodafone for more than 6 years now and every week I have to call them because of the internet connection.
Poor connection and every week they have an update going on and that’s what they tell the customers and the that’s the reason that we don’t have connection.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$125.00
Included Data per Month60 GB
Store LocationLiverpool
Emily
Emilyadelaide
  • 2 reviews
  • 1 like

Please don’t put yourself through this!

published
Product Quality
Customer Service
Local Reception
Transparency
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Raya
RayaRichmond-Tweed, NSW
  • 5 reviews
  • 12 likes

Hopeless

published

Could not access Google Maps in Brisbane city or send a text message! What the!! Hopeless coverage and pathetic service. I paid my bills on time but they didn’t fill their end of the contract.

Customer Service
Local Reception
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$35.00

Billing rip off.

published

We cancelled our services the day before the new billing cycle and they still charged us $40. For what!?Nothing! To add insult to injury charge an additional .689% surcharge for a card payment.

Value for Money
Local Reception
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$40.00
Mobile Phone Service Providers

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Page 1 of 14

Questions & Answers

Danielle m.
Danielle m.asked

I have been charged $148 this month as part of my bill. The $148 is itemised as ‘pricing plan’ . What is that?

No answers
Jenny R.
Jenny R.asked

TXT confirmation to another mobile what does this question mean when I am topping up my phone

No answers
decks
decksasked

If I connect Vodafone tv can I still use my dvd player/recorder to record free to air programs?

No answers
See all Vodafone questions

Get an answer from our members and Vodafone Australia representatives

Details

CategoryMobile Phone Service Providers and Physical Shops
Network UsedVodafone
International Roaming Offered Yes
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