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Once again the Vodafone pocket Wi-Fi has died.. this is the 3RD one!
Will NOT be paying for it any longer. Will take as far as I have to legally. Why the hell should I pay for a product that we can't use!
I don't think it's in the contract to continue paying for faulty products.. unable to use for over 3 weeks again.. yet the bill still comes in..
Incorrect billing issue not resolved
I did live chat about the billing issue few day ago. The team told me it will be resolved within 48-72 hours but 5 days have been passed and the issue is still pending. I called them again to fix it but they told me to wait again. I do not think they have the capacity to resolved just the incorrect billing
I have a plan for 3 year and I’ve never use all my data 90gb then suddenly I’ve been paying for extra data that I never used! When you call to the call centre they ask you to keep your data off but is already off. Then I refused to pay for extra charge because I didn’t use. Now they are charging me for more extra fees for late payment. It’s a machine to make money on us as a customers and they don’t care about it.
Abysmal Customer Service
My husband and I stay with Vodafone because we get reasonable mobile coverage in an area that generally has poor reception. Neighbours using other providers are often unable to get reception from inside their homes.
We certainly don't stay with Vodafone because of their customer service. We've always had issues with calls to their customer service area which appears to be in India.
Call drop outs mean repeated explanations to numerous operators who are often rude or difficult to understand. If one area is unable to help we're transferr...ed to another, and then another, often being cut off along the way. It can take over an hour to have a simple problem resolved. My latest issue with them was that my phone was receiving promotional messages from Vodafone, these were addressed to my husband and I couldn't understand why. Although both phones were initially on an account in his name that ceased in 2017. After that I changed my phone to a new plan with Vodafone, they were meant to put this into my name. To have the issue resolved I turned to live chat. I now have some hearing loss and didn't want the usual call centre rigmarole. Live chat worked reasonably well and I finally established that although our phones are on separate accounts they're both in my husbands name. How to get this fixed? Make a phone call.
Worst Coverage, Disappointment and Poor Customer service ever.....
I am been Vodafone customer for 13 years at least. Moving it to new area, coverage gets poor and poorer. I contacted Vodafone and asked me to change sim card as it is old and try after. I changed and even started drop out my battery life on daily basis. Vodafone suggest that some work going around and will get fix soon but It was complete bluff. I am living on same place for almost three years just hoping coverage will gets better one day and it will get fix but its even going worst that I have to come outside my home and stand on main road to ...talk to someone. When I explain Vodafone regarding this they offer me $10 off the plan. Its not worth it about money all the time the drop out continuously affects on daily basis. To coming out of Vodafone they want me to pay remaining installment for my handset worth of $370 left. Is it really??? I been suffering for almost 3 years and they can't do anything. All Vodafone said that you should notify us earlier. As a provider they should know better what area they better and what are worst. Not me telling them in this 5G Generation. Just leaving Vodafone is last option.
- Verified customer
i have been using Vodafone more then 7 years with contract....first time my phone need repair and still have warranty and asking me to pay for liquid damage which is lie coz my phone doesn't have even minor scratch and how water went inside the phone even its waterproof....but they lie to me by saying they sending my phone to Samsung but they didn't they said after they had own mechanic all they want is to rob people with terrible service so changing my no. to another company.....
Their reception is absolute rubbish, people can’t hear you when you call them, doesn’t matter where your calling from. Has been happening with me and a few other people I know who are with Vodafone. Vodafone won’t admit their is anything wrong with their service but the question is what ISNT wrong with their service. Their call centre staff are rude and ignorant, I don’t know which is worse, their reception or their customer service. Don’t go with them, better off paying more and going with Optus or Telstra.
Very dodgy mobile internet
I live in Mackay, Queensland, postcode 4740 and mobile internet is worse than 2G- very poor. I m not happy with that at all and thinking about changing to different providers. I been with Vodafone for 12 years and it’s shame that I have to move to different providers.
- Verified customer
been a happy vodafone customer since 2007
I am surprised by all these negative reviews, i have been with Vodafone for 13 years and i have never had any issues with them. the customer service team are helpful but sometimes a bit difficult to communicate with as there is a bit of a language barrier. i recently upgraded to a galaxy s20 and traded in my old galaxy s9 was given a great price and credit was processed to my account efficiently. they also help you set up your new phone and transfer all the apps and data from the old one to the new one in a matter of minutes.
the only thing i was a bit cautious about was when i went into store to pick up my new phone the vodafone guy nearly gave it to another customer who was also in the store as her name was also [name removed],
Instead of being helpful they punish
They continually overcharged for 'unlimited' data. Finally I went to the real Vodafone shop. They were very helpful and could see that the overcharging had been going on for many months.Vodafone was supposed to get back within 48 hours. Instead of that they slowed down the speed. They are near to impossible to get on the phone.
Service is unreliable, so is tech support
My voicemail randomly stops working & when people try to call me they are told that my phone is off when it's not. Technical support said that they would look into it and would call me in about two days. A week later after no call and phone not working I called again. After talking with the tech I was put on hold & then hung up on. No call back.
- Verified customer
Customer services [name removed] gave wrong information. Missing credit which she claimed used up. Credit turned up again after a while. Instead of apologising, made up stories as she went along just to avoid giving back the credit. The audacity to claim, "I'm looking at your data usage in front of me and your credit was used up."
The process of calling into customer services was a hassle. The automated voice will ask for your phone number and passcode. When the customer services staff answers the call, she asked again. So what's the point of the automated message asking in the first place?
Took me close to an hour including writing this complaint to sort things out. Vodafone had failed before and is now failing again.
Its the worst service provider. They overcharged me due to their technical problem, they don’t get back to resolve it
Its not a good service provider at all.They never get to customer always customer need to get back every time and also they don’t solve the issues. I have received poor service so trying to switch over to other service provider for my new plan.
I hate Vodafone. .
Nothing positive to say after being a customer for 10 years. Terrible value and service. I hope this company goes bankrupt and burns in hell. I once year’s ago went 2 GB over my data plan was charged $2000, or $1 per megabyte. It was then shortly changed to what it is now $10 per GB, but clearly reducing the amount I and so many others were charged was out of the question. Criminal behaviour, customer service is overseas so you might as well talk to a robot. Poor value on prepaid and coverage is probably the worst of all companies. I genuinely hope it goes down and it probably will
Questions & Answers
TXT confirmation to another mobile what does this question mean when I am topping up my phone
If I connect Vodafone tv can I still use my dvd player/recorder to record free to air programs?
Each time I go to activate my SIM card each form of identity is not valid. Is it because I am supposedly underaged, which shouldn't be the case since I am an adult.
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