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Vodafone

Vodafone

1.6 from 2,277 reviews · View Statistics

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Paul

PaulCanberra 2600, ACT

  • 4 reviews
  • 1 like

Mobile coverage far worse than Telstra

published

Planning on switching my mobile phone service back to Telstra as the mobile coverage is pretty poor. Lots of areas with no coverage. SOS only.
The broadband though is very fast

Value for Money
Product Quality
Customer Service
Local Reception
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Fabius

FabiusSydney, NSW

  • 6 reviews
  • Verified customer

After sales assistance? Not received

published
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$30.00
Included Data per Month50 GB
Store LocationNorth Sydney
Alison

AlisonGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 2 likes

Worst wait times to get customer service I've ever dealt with!

published

Currently on hold to Vodafone and have been for 1 hour and 50 minutes (and counting). Ive been with them ever since 3 brought them - like way back in 2013 I think - TBH never had any issues. So happy with everything, customer service, internet service, price.
That has all changed in the past week since my NBN connection has just been dropping out. Ive called 4 times (all over an hour wait time + today - which is still pending but on the verge of 2 hours waiting on hold) Im a calm and polite person but anyone waiting this long for an issue which has still not been fixed after 5 calls would drive anyone crazy.
Just not good enough - and stop blaming corona for your slack customer service issues - lift your game Vodafone!

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Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$134.00
Included Data per Month10 GB
Store LocationEastland
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Decent Provider but Retail Staff Cons you!

published
Value for Money
Product Quality
Customer Service
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo

Unreasonably expensive

published

I found the same plan for less than one third of the Vodafone!!!
Really unhelpful store staff, just think about selling not helping.
Happy that leave my previous plan after three years.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Kita

KitaSydney, NSW

  • 5 reviews

Not as happy as I thought Id be

published

Is not the best service! I get little to no service in my house and customer service team sound like they read everything off a manual!
They continually tell me for 4yrs that they are fixing or putting up a tower in my area and my service will improve. The service has never improved. We are looking around for another service as its pointless paying for something that I never get to use!

Value for Money
Product Quality
Customer Service
Local Reception
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$35.00
Included Data per Month30 GB
Store LocationApple store Penrith

The coverage is getting worse

published

Vodafone was okay but the network is getting worse. I can not even get a 4G network consistently. After this sim plan contract finish will definitely move to other service provider

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$35.00
Included Data per Month30 GB
Anna M.

Anna M.Greater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 2 likes

It's ok

published

It's ok but I won't suggest to another member of my family because they're charging too much and even didn't explain or refund me. When I call asking lots of question, It just waste of my time.

Value for Money
Customer Service
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$35.00
Included Data per Month6 GB
Store LocationHighpoint
V.conn

V.connSydney, NSW

  • 19 reviews
  • 13 likes
  • Verified customer

Need better customer service

published

Generally Vodafone’s okay however when there is an issue I have to speak to someone who cannot speak English, so I can never get an answer to my problems and nothing every gets fixed.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
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Don’t trust roaming

published

I was led to believe that roaming allowed you to use your phone as if you were in Australia, however please be aware that you don’t get voicemail message notifications nor can you access voicemail as you would in Australia.
I missed very important messages when I was away - very frustrating that I wasn’t notified.

Value for Money
Customer Service
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Emanon01

Emanon01Greater Melbourne (Metropolitan), VIC

  • 12 reviews
  • 7 likes

Customer Service poor experience

published

Pros:
- $5/day Roaming has been great.
- Vodafone App when it works
Cons:
- customer service has been terrible on more than 1 Occassion where I have been told to hold for long periods and not fully getting the answers I had been looking for.
- remote mobile coverage
- App temperamental.
- retail stores only interested in making a sale.

Vodafone is a safe bet but for a loyal customer like myself no real benefits and is best to see what all telecommunication companies are doing. Combining NBN with all mobile services works out really good.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo

Not the Vodafone of yesteryear

published
Value for Money
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Store LocationOnline

Sales staff was good but coverage @ WA bad

published

Sales staff was helpful and friendly.
Data coverage at Albany was bad. Most parts of highway was SOS calls. :(

At Denmark now , have 4g, 3 bars but download speeds are slow. Used Oz speed test and <3mbps
Not sure of other carriers

Value for Money
Product Quality
Customer Service
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Cez

CezAU

  • 32 reviews
  • 42 likes
  • Verified customer

No signal and charged Porting Fee??!

published

Been with Vodafone 5 years. To me city & parramatta signals are not bad but once we go past Newcastle, impossible to get reception. I just ported and charged $8. I’ve ported my number at least 7 times and ONLY VODAFONE charged this ‘porting fee’

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$97.00
Included Data per Month60 GB
Store LocationOnline

Incentives to join. Lock in customers. Then rip them off

published

Vodafone pay as you go gives 35Gb for $30 for the first three months. After that it is $25 for 10Gb, with no option to upgrade. The add-on data costs are $10/Gb (28 days). That’s gouging your faithful customers. I advise staying with them for three months and then changing networks. I checked my balance (1.6Gb left) and immediately received notification that I was below 100Mb (huh?) and then out of data. Their website on usage is glacial and tends to divert you to “special offers” which are unavailable to you. It gives usage packet size but not the time of usage. Their app doesn’t work at all on an iPhone X.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$25.00
Included Data per Month10 GB
Mobile Phone Service Providers

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dogitia

dogitiaPerth, WA

  • 3 reviews

plans over still charging $80 for 12 gig

published

look service is fine data is slow during the day in the city same with most networks after work hours its fast again
what got me is i have been with them for 5 years bills all ways paid etc contracts over and plan doesn't get cheaper still charging $80 for 12 gigs i call and they said they Do not change your plan but now that i have called they can offer a cheaper plan no thank you i am going to another company.
how many people are over paying for a service that others charge for a third the price ?

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$80.00
Included Data per Month12 GB
Store Locationcannington
Dana Y

Dana YWestern Australia

  • 3 reviews

Soo out of touch with small businesses !

published
Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$100.00
Included Data per Month50 GB
See all Vodafone reviews

Questions & Answers

Danielle m.

Danielle m.asked

I have been charged $148 this month as part of my bill. The $148 is itemised as ‘pricing plan’ . What is that?

No answers
Jenny R.

Jenny R.asked

TXT confirmation to another mobile what does this question mean when I am topping up my phone

No answers
decks

decksasked

If I connect Vodafone tv can I still use my dvd player/recorder to record free to air programs?

No answers

Get an answer from our members

Details

CategoryMobile Phone Service Providers and Physical Shops
Network UsedVodafone
International Roaming Offered Yes

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