Planning on switching my mobile phone service back to Telstra as the mobile coverage is pretty poor. Lots of areas with no coverage. SOS only.
The broadband though is very fast

After two years, I decided to return to Vodafone as a telephone operator. I specify that with the previous provider (Kogan mobile) I had a great time, spending half. However, having purchased a smartwatch, Kogan does not offer the possibility of combining it with the phone to use it independently. So after some research, Vodafone was offering the best price between Optus and Telstra. As soon as the rechargeable plan was activated, the website and the app did not recognize my phone number. After three weeks of waiting and calling customer suppor...

Currently on hold to Vodafone and have been for 1 hour and 50 minutes (and counting). Ive been with them ever since 3 brought them - like way back in 2013 I think - TBH never had any issues. So happy with everything, customer service, internet service, price.
That has all changed in the past week since my NBN connection has just been dropping out. Ive called 4 times (all over an hour wait time + today - which is still pending but on the verge of 2 hours waiting on hold) Im a calm and polite person but anyone waiting this long for an issue which has still not been fixed after 5 calls would drive anyone crazy.
Just not good enough - and stop blaming corona for your slack customer service issues - lift your game Vodafone!

I have no qualms with Vodafone as a network service provider. If you are in civilisation it is up to the mark and reliable. However, their retail sales team is an absolute joke. They will con you by selling you things that you do not need or can find online for 1/10th of the price. The key words that the sales people use are "it is included along with your plan", "it is free", "it is a special offer for new customers" etc. They particularly take advantage of consumers whose first language is not English and are new to the country. International...

I found the same plan for less than one third of the Vodafone!!!
Really unhelpful store staff, just think about selling not helping.
Happy that leave my previous plan after three years.

Is not the best service! I get little to no service in my house and customer service team sound like they read everything off a manual!
They continually tell me for 4yrs that they are fixing or putting up a tower in my area and my service will improve. The service has never improved. We are looking around for another service as its pointless paying for something that I never get to use!

Vodafone was okay but the network is getting worse. I can not even get a 4G network consistently. After this sim plan contract finish will definitely move to other service provider

It's ok but I won't suggest to another member of my family because they're charging too much and even didn't explain or refund me. When I call asking lots of question, It just waste of my time.

Generally Vodafone’s okay however when there is an issue I have to speak to someone who cannot speak English, so I can never get an answer to my problems and nothing every gets fixed.

I was led to believe that roaming allowed you to use your phone as if you were in Australia, however please be aware that you don’t get voicemail message notifications nor can you access voicemail as you would in Australia.
I missed very important messages when I was away - very frustrating that I wasn’t notified.

Pros:
- $5/day Roaming has been great.
- Vodafone App when it works
Cons:
- customer service has been terrible on more than 1 Occassion where I have been told to hold for long periods and not fully getting the answers I had been looking for.
- remote mobile coverage
- App temperamental.
- retail stores only interested in making a sale.

Vodafone is a safe bet but for a loyal customer like myself no real benefits and is best to see what all telecommunication companies are doing. Combining NBN with all mobile services works out really good.

Me - existing Vodafone customer returning to the network after about 4 years.
TL:DR - avoid this company like the plague. Maybe better SLA for business customers but read carefully!
This is not the Vodafone I remember.

Ordered new plan and phone online - wait 5 business days with no contact to call and find my order was lost/stuck/not processed.

Lodge complaint - answered within 2 business days. Additional discount and data added for the trouble, phone arrives next business day.

Call and activate. Request number to bw ported. Get told will take 30 mins.
Nothing, so call the following business day (not including weekend) no port forwarding request lodged....

Sales staff was helpful and friendly.
Data coverage at Albany was bad. Most parts of highway was SOS calls. :(

At Denmark now , have 4g, 3 bars but download speeds are slow. Used Oz speed test and <3mbps
Not sure of other carriers

Been with Vodafone 5 years. To me city & parramatta signals are not bad but once we go past Newcastle, impossible to get reception. I just ported and charged $8. I’ve ported my number at least 7 times and ONLY VODAFONE charged this ‘porting fee’

Vodafone pay as you go gives 35Gb for $30 for the first three months. After that it is $25 for 10Gb, with no option to upgrade. The add-on data costs are $10/Gb (28 days). That’s gouging your faithful customers. I advise staying with them for three months and then changing networks. I checked my balance (1.6Gb left) and immediately received notification that I was below 100Mb (huh?) and then out of data. Their website on usage is glacial and tends to divert you to “special offers” which are unavailable to you. It gives usage packet size but not the time of usage. Their app doesn’t work at all on an iPhone X.

look service is fine data is slow during the day in the city same with most networks after work hours its fast again
what got me is i have been with them for 5 years bills all ways paid etc contracts over and plan doesn't get cheaper still charging $80 for 12 gigs i call and they said they Do not change your plan but now that i have called they can offer a cheaper plan no thank you i am going to another company.
how many people are over paying for a service that others charge for a third the price ?

I got into a contract and bought a phone as well. I was starting up a business. As any retail business there are 1000 things to do when you start-up. I received their Invoice , then when the direct debit was unsuccessful ( normal at the fitout stage) I started to be harressed by phone calls and messages every single day, from Day 1 after the direct debit failed! I called Vodafone and asked to pay in cash. They advised to go to one of theirs branches. I went to one of their branches (30 km away) and I was told they were not accepting cash and I ...