Reviewer Photos & Videos
- Verified customer
Pathetic Customer Service
Called Vodafone customer service department and was on hold for 2 hours. Finally I spoke to someone who advised I had to speak with another department, and then just hung up !!! I sent over 4 hours trying to get the Prepaid Customer Service Manager, Steven, to no avail. They simply don't care.
No Refund for lost Easter Show Tix
Headed to the Easter Show on Friday with two excited kids. There was a Vodaphone outage so I couldn't retrieve ticket on my phone. No Easter Show. Very upset kids. Vodaphone offered me a $10 credit for their incompetence. Disgraceful.
Unapologetic about costing customers millions
Vodafone system was down for over 7 hours across Australia (9 April2021) costng customers millions of dollars in lost revenue. They are completely unapologetic for the incident and made light of the outage as though it was a minor incident. As a long term customer of Vodafone I was left disgusted by their attitude and couldn't care attitude as to when the system would be restored. I would encourage all Vodafone customers to show them the middle finger and leave them for their competitors. F...k Vodafone. Extremely poor customer service.
the worst possible
This company is simply horrible to deal with and should be banned from Australia. Their actions are fraudulent. DONT waste your money go optus or telstra. Coverage and speeds are rubbish so is vodafones customer service.
security is terrible
i was part of the vodaphone security leak. had my identity stolen and everything taken away from me. would never recommend this company to anyone. they need better protection for the consumers.
Worst network most expensive
Lost money because their network was not functioning in the melbourne city. They frequently get network outages at whim. They dont care about their customers. I changed my mobile device but still same result. I decided to change to Dodo and i m happy with their prices and network.
- Verified customer
worst network of australia
3 weeks ago, I bought iphone 12 pro with vodafone $45 plan ($5 discount, so it costs me $40). For every call i receive or make, i need to get out of my home into open space and talk, otherwise it is consistent voice dropping. My wife has a boost mobile prepaid card and she gets 123 Mbps internet speed while inside home and i get between 2 to 3 Mbps. Vodafone plan offers 60 GB data to me and I am not sure with such a poor speed , how am i going to even consume that. I am not sure what i am paying this much amount for. My wife spends just $15 a...month and her plan is far better than mine. Vodafone offers network like third world countries and their charges are like developed country. Since I bought this phone, i m not even getting basic phone call service properly, what else i can expect from vodafone. I am leaving in Eight Mile Plains and it is no way in outer suburb of Brisbane. I called customer care and they provided me standard answer that they have network upgrade going on in my area which will take long time. They didn't give any ETA. I believe i would end up paying them in $$$ by the time their network upgrade finishes and my plan of 3 years would also get finished by that time. I believe this is the standard way of answering to cool down customer and they must be using this tactics since many years. They will never have network upgrade I assume. If this is the service in my suburb, i can assume how pathetic it would be in other farther or remote suburbs. Vodafone is 10 years behind than Telstra and Optus in terms of technology upgrade.
Plan Change - Pure Frustration
Want frustration .... try changing your phone plan. 2 hours on the phone, 1 hour on the internet, 5 service providers ... each of which asked me to verify my identity, 4 credit checks, all for nothing and no result /:()&&&(;:/-
Purchased an iPhone 12 from Vodafone in a city in January 2021. The phone stopped working in March 2021 and Vodafone has been contacted several times but no reliable response has been received so far.
- Verified customer
Selling warranty expired items part of 24M plan - Shame on you Vodafone
I am very disappointed and surprised to find out that my 8 years old's daughters watch I bought part of 24M plan only got warranty for 12 months and money greedy Vodafone is asking extra money to fix the issue. This is very unethical as if provider is selling a 24m plan and hardware cost is included in the plan, they should cover it until the plan end.
All users be aware of this as never get any wearable with more than 12 months as you will be in the same situation as me.
I will report this to Telco ombudsman as this is a RIP-OFF.
No phone service for over a month!
I cannot believe due to works being done in the area I cannot receive or make phone calls and it will be like this for over a month. How can they expect you to continue with your contract.
Dropouts, it is breaking the comunication all the time not matter where I am. Data downloads speed very slow. Technical support is very bad, they said the network is going to be fix in some weeks but never it shows any difference.
sold me a lemon
Sorry i never write these types of things but here goes after getting on my plan for a google pixel 3A through vodaphone the first 6 months not a hitch then my phone refuses to charge. Took it up too the vodaphone shop in bondi junction where he sent me to the city george st to be exact..waitied for the guy who was supposed to be a technician who told me the port was broken and it would cost me $500 to fix. I didnt trust the guy and asked them where i could see there policies on warrenties etc etc. Nothing on failures of the charging ports. Nex...t i went to the google official guy in castlereigh st who fixed it for $200 telling me it wasnt anything i had done it was a simple case of wear and tear and not a very good phone..He was very helpful and really tried to help me. Fast forward 5 months and whilst charging my phone it starts vibrating uncontrolably and stop working. Once again i take it to George st where this so called technician tells me without even opening it it will be $800 but maybe i should just buy out my plan for 12 months and upgrade..surely its under warrenty but no the terms he cant show me proof for again say no hardware no ports nothing like that we cover for..take it back to old mate who helped me last time who opens it up and says the motherboard is fried and your phone is dead....now im stuck on a plan with no working phone through no fault of my own...bad products bad customer service bad everything. the guy at the google reair place was the only decent human being in the whole senario..
Useless customer service
I am trying to activate my esim on my new phone but when I scan the QR code I didn't get the confirmation code. I rang up Vodafone and had to explain it to 6 different people as they couldn't understand the issue. This took over an hour!!
absolutely garbage service
The most terrible telecom co in au from my pov. Well, after I emailed almost ten times and called thousands of times just for a cancellation service. Quite simple, quite easy , but a waste of three month. What a great service! I have kept vodafone for almost three years, but literally the most inefficient service support service. If you want to contact someone to deal with ur matters, well, you’ll get the same ‘answer’ from different people. even if the bill is overdue, they still can’t offer you the best solution. Cause they don’t know either.
Worst Insurance Vodafone Is Partnered With!!!!!
The worst insurance company ever! Infact the worst company ever!! My phone was stolen and we have reported to the police, provided them with the case number but their pathetic customer service people made us feel like we were the thief!! First they declined the claim, spoke to my partner very unprofessionally and then when i opened a second dispute, they accepted the claim but made us feel like they are doing a charity towards us! I have been paying for this service and a company makes their customer feel that way! Next milestone was getting th...em to dispatch the phone. They say 5-10 working days but dispatched my phone on the 11th day which would be fine if customer service people spoke with some level of compassion or empathy. They have been unbeliveably rude and ignorant. People take insurance to cover their loss but mostly to eliminate inconvenience but this company has no understanding of customer inconvenience. When you are paying them monthly, that would be your sweetest time with them.
Worst signal ever, Perth Western Australia
Worst signal ever, even in CBD of Perth WA. It Sux big time, I’ve been thinking about going to Telstra n this confirms it. I’m not happy n haven’t been for awhile with Vodafone’s reception
Just as bad as telstra
Don't understand why I'm getting messages 2 days late and some aren't even getting through. If this is not sorted I'll be going else where
They alter your call records
Definitely 0.They issue bills with incorrect call/sms history. Keep track and see for yourself. Stay away, although the other providers probably aren't much better.
Absolutely useless call centre. Can't actually make any changes to account without going into the building
I called up today (on my registered Vodafone number) to enquire about upgrading my phone plan. I don't know my personal pin that was set more than 2 years ago. So, I had to verify my identity, I then proceeded to verify it but it was declined as they have my old address on file. I explained this then they wouldn't let me try and verify again.
I had two options use there online verification tool that takes two days or head into a busy supermarket to risk COVID.
I then tried the online verification tool only to have a text back saying my verifi...
Questions & Answers
I have been charged $148 this month as part of my bill. The $148 is itemised as ‘pricing plan’ . What is that?
TXT confirmation to another mobile what does this question mean when I am topping up my phone
If I connect Vodafone tv can I still use my dvd player/recorder to record free to air programs?
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