Patchy service at times, but good customer service makes all the difference
A telco with good customer service? I didn't think it was possible, but as a smartphone enthusiast and someone who (mostly) knows what they're doing, Vodafone staff have been excellent. Every person I've spoken to is really nice and knows what they're doing, and very transparent with the customer. You can even still call Vodafone instead of chat, and get through to an awesome member of staff with little wait time.
However, make sure the value proposition is good for your needs - Vodafone's 5G rollout has been very slow so far, and pricing of p...lans is the same as Optus, which, for the most part, has better reception in more places and a larger 5G network. I haven't had any billing issues yet unlike Telstra, and unlike both Optus and Telstra you'll get the same (usually correct!) answer from any staff member. I really hope the merger with TPG doesn't erode all the good things Vodafone has worked on up to this point.
VODAFONE phone with hotspot use
I use a Vodafone hotspot with my PC for internet (50 Gig plus 3 Gig to enable sharing with spouses phone etc). Used to be very good but last few months service has varied a lot from clear calls etc to NZ using apps and phone to frequent dropouts mid call. I have had two sim cards changed to check it and today I spent about 45 minutes using online chat to try and find out about what speed Im on plus why the service varies. No luck. Passed from one staffer to another and no answers. In store also not good and got clearer info from an Optus staffe...r (female) on trying to use WIFI hotpspot effectively. Phone service seems slower than before with lots of buffering to download short videos via Whatsapp etc. Won' t consider Telstra as they do not include international calls which is a necessity for me. A nusiance if they are the most reliable service.
Always goes back to original price
In the area of Maylands very bad reception for Vodafone mobile and Vodafone wifi.
Another friend of mine has the same problem and he lives in the same area perth metro been like this for
Another problem that happen to me when using Vodafone sim that i did not like at all as when your contract is up with them normally 12 months it reverts back to the undiscounted price.
As i've used another mobile company and theirs stayed at the discounted price all the time i was with
them and did not revert back to the original price.
- Verified customer
been a happy vodafone customer since 2007
I am surprised by all these negative reviews, i have been with Vodafone for 13 years and i have never had any issues with them. the customer service team are helpful but sometimes a bit difficult to communicate with as there is a bit of a language barrier. i recently upgraded to a galaxy s20 and traded in my old galaxy s9 was given a great price and credit was processed to my account efficiently. they also help you set up your new phone and transfer all the apps and data from the old one to the new one in a matter of minutes.
the only thing i was a bit cautious about was when i went into store to pick up my new phone the vodafone guy nearly gave it to another customer who was also in the store as her name was also [name removed],
A better network
I have been with Vodafone for a few years now, I have 2 mobile numbers, an iPad contract and my NBN recently. They are getting better in providing customer service, much better network and reliable NBN provider.
Nice customer service and good products
Customer service are always helpful and friendly with any issues. Coverage in rural areas isnt amazing but its good otherwise. Prepaid recharges are decent value and plans are also pretty good.
Always used this provider for my phone plans
I have always used this provider for my mobile phone plans. The network coverage is usually reliable. Download speeds have always been good especially where i live, i sometime prefer using it than my home WiFi which is with a different provider.
Good first time option
Arriving from another country, the first thing you would look for is a reliable mobile network. Good thing they are the first you see in the exit of the arrivals, and yeah they will register you and all so no hassle. I just find that they are some areas where signal is limited. But overall great job!
By far the best telecom in Australia. I experience the highest speeds with Vodafone (up to 500mbps) where as with other providers I get max 50mbps. They have no hidden fees like Telstra and Optus and have the cheapest plans, unmetered data and the cheapest roaming in Australia.
I highly recommend.
reception very hard on some sspots
been on prepaid and reception somedays in some spots dont have enough coverage only issue there is call overseas is hard to understand but in general vodafone has some pretty good plans and included data as well
I have never had an issue with service dropping out and always have plenty of data for the money I pay per month. Customer service over phone is very poor but very helpful I store
WiFi Hotspot: Fine for traveling, but ration your data
I’m in the country temporarily because our Secretary of Defense was friends with the Minister of Defence. I suppose this review is for other temporary visitors who don’t change their phone’s SIM card and just need internet service for a month or two; I imagine my experience would have been a little better if I had changed the card in my phone. The WiFi hotspot served my needs well for the most part:
-Always had service when near civilization
-Service was fast
-Vodafone offered the most data per plan out of the other available services
Co...ns -Preface: this might be an iPhone X problem, perhaps android users will have more luck: Worst customer interface I’ve ever experienced. Put an hour at a time into trying to register and get the apps working, never succeeded. Couldn’t download the correct My Vodafone app. I would click on “My Vodafone Australia” in my browser, then the App Store would tell me “App currently not available in your country or region.” Other country’s apps didn’t work, I assume they’re in different systems and couldn’t access my Aussie account (I am 100% certain that I was providing the correct account information). And in order for me to sign up on the website, I would have needed to receive a text message to my assigned phone number—which required the correct app because I didn’t change my phone’s SIM card. So in short, I had no way to accurately track my remaining data, which was important because I did all of my official work on this personal data plan. -No service in the field. Not that big of a deal to me, but if you need service in the DOD training areas, go with Telstra.
Network quality medium
Network quality is different in all suburbs. sometimes I get 50 m b p s and something 100k b p s speed. They should improve the stability and range of network
Customer service surprisingly helpful
I recently needed to get a new sim and port a number. I called and found what was obviously a foreign call centre and, having experience with Telstra's foreign call centre I was expecting long delays and poor service, but I was pleasantly surprised. everything went as I expected, without waiting too long, and when I had difficulty removing the sim I got put through quickly to a tech guy who walked me through it. I'm still a little stunned that I didn't get a bad experience because frankly 'bad' seems to be the corporate standard these days. So yeah, nice one Vodaphone.
Only interested in sales, no customer service, they are going to lose customers bigtime
Fragmented customer service
Vodafone network service is acceptable with many benefits but......
Customer service is fragmented and virtually non-existent, they run a sales driven culture with false promises, there is zero respect for customer loyalty, instead they prefer to lock you in again with more false promises.
This company has a fragmented customer service team that will frustrate the most patient of customers.
You will only have yourself to blame for the time you will waste if you lock in to Vodafone.
You have been warned!
My network coverage with vodafone is the most reliable network i have come accross rather then others. Ive had a few connection problems but rarely any what so ever. Love vodafone
The reviewer stated that an incentive was offered for this review
I have been a customer here for about 15 years now. As with every service there have been issues from time to time, sometimes of technical nature and I have to say, the customer service I have received was mostly really excellent, friendly and knowledgeable. I believe Vodafone has been really good value for me.
Been with Vodafone for at least 10 years with no issues at all
I will stay with Vodafone since I seem to get the best deals there. Contract terms are a bit long for new hardware, but I can bundle a phone, watch or anything else into one plan with no interest. That's good.
I've always been really happy.
I honestly can't fault Vodafone. Yeah patchy service sometimes but that's pretty normal (whoever you're with), but everything else just rolls really smoothly. Credit card fees feel a bit archaic but I'm making an effort to actually share positive views of companies, rather than just complaining. There's not really much to hate about them. Really like how much time they give you to prepare for direct debits, too.
Questions & Answers
I have been charged $148 this month as part of my bill. The $148 is itemised as ‘pricing plan’ . What is that?
TXT confirmation to another mobile what does this question mean when I am topping up my phone
If I connect Vodafone tv can I still use my dvd player/recorder to record free to air programs?
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