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Vodafone

Vodafone

1.6 from 2,304 reviews · View Statistics

Reviews

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Aiden H.

Aiden H.Sydney, NSW

  • 13 reviews
  • 5 likes

Patchy service at times, but good customer service makes all the difference

published
Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$136.00
Included Data per Month50 GB
Store LocationSydney George Street
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Suella

SuellaPerth, WA

VODAFONE phone with hotspot use

published
Value for Money
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$60.00
Included Data per Month53 GB
Store LocationGarden City Booragoon
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Shane

ShanePerth

  • 30 reviews
  • 13 likes

Always goes back to original price

published
Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$35.00
Included Data per Month5 GB
Store Locationonline
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Lauren T

Lauren TMetropolitan Adelaide, SA

  • 5 reviews
  • 3 likes
  • Verified customer

been a happy vodafone customer since 2007

published

I am surprised by all these negative reviews, i have been with Vodafone for 13 years and i have never had any issues with them. the customer service team are helpful but sometimes a bit difficult to communicate with as there is a bit of a language barrier. i recently upgraded to a galaxy s20 and traded in my old galaxy s9 was given a great price and credit was processed to my account efficiently. they also help you set up your new phone and transfer all the apps and data from the old one to the new one in a matter of minutes.

the only thing i was a bit cautious about was when i went into store to pick up my new phone the vodafone guy nearly gave it to another customer who was also in the store as her name was also [name removed],

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$85.00
Included Data per Month60 GB
Store LocationParabanks Salisbury SA 5108
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sam

samSydney, NSW

  • 41 reviews
  • 52 likes

A better network

published

I have been with Vodafone for a few years now, I have 2 mobile numbers, an iPad contract and my NBN recently. They are getting better in providing customer service, much better network and reliable NBN provider.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$45.00
Included Data per Month40 GB
Store LocationVodafone Pitt Street Mall
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Katie A

Katie AGreater Melbourne (Outer), VIC

  • 4 reviews
  • 2 likes

Nice customer service and good products

published

Customer service are always helpful and friendly with any issues. Coverage in rural areas isnt amazing but its good otherwise. Prepaid recharges are decent value and plans are also pretty good.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$30.00
Included Data per Month10 GB
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Kris

KrisSydney, NSW

  • 4 reviews

Always used this provider for my phone plans

published

I have always used this provider for my mobile phone plans. The network coverage is usually reliable. Download speeds have always been good especially where i live, i sometime prefer using it than my home WiFi which is with a different provider.

Value for Money
Product Quality
Customer Service
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
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cheaf

cheaf

  • 4 reviews

Good first time option

published

Arriving from another country, the first thing you would look for is a reliable mobile network. Good thing they are the first you see in the exit of the arrivals, and yeah they will register you and all so no hassle. I just find that they are some areas where signal is limited. But overall great job!

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeNo
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xz101

xz101Sydney, NSW

  • 14 reviews
  • 11 likes

Good telecom

published

By far the best telecom in Australia. I experience the highest speeds with Vodafone (up to 500mbps) where as with other providers I get max 50mbps. They have no hidden fees like Telstra and Optus and have the cheapest plans, unmetered data and the cheapest roaming in Australia.
I highly recommend.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeNo
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olivera

oliveramelbourne

  • 33 reviews
  • 15 likes

reception very hard on some sspots

published

been on prepaid and reception somedays in some spots dont have enough coverage only issue there is call overseas is hard to understand but in general vodafone has some pretty good plans and included data as well

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$30.00
Included Data per Month35 GB
Store Locationvodafone dandenong
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Jordan D.

Jordan D.Metropolitan Adelaide, SA

  • 2 reviews

Good plans

published

I have never had an issue with service dropping out and always have plenty of data for the money I pay per month. Customer service over phone is very poor but very helpful I store

Value for Money
Product Quality
Customer Service
Local Reception
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$65.00
Included Data per Month50 GB
Store LocationElizabeth
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WiFi Hotspot: Fine for traveling, but ration your data

published
Value for Money
Product Quality
Customer Service
Local Reception
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$60.00
Included Data per Month75 GB
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Rajneesh R.

Rajneesh R.Greater Melbourne (Inner), VIC

  • 2 reviews
  • 2 likes

Network quality medium

published

Network quality is different in all suburbs. sometimes I get 50 m b p s and something 100k b p s speed. They should improve the stability and range of network

Value for Money
Product Quality
Customer Service
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
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calliope_7

calliope_7Sydney, NSW

  • 17 reviews
  • 11 likes

Customer service surprisingly helpful

published

I recently needed to get a new sim and port a number. I called and found what was obviously a foreign call centre and, having experience with Telstra's foreign call centre I was expecting long delays and poor service, but I was pleasantly surprised. everything went as I expected, without waiting too long, and when I had difficulty removing the sim I got put through quickly to a tech guy who walked me through it. I'm still a little stunned that I didn't get a bad experience because frankly 'bad' seems to be the corporate standard these days. So yeah, nice one Vodaphone.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$0.00
Included Data per Month0 GB
Store Location0
1 comment
calliope_7
calliope_7
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Steve  Y.

Steve Y.South East Queensland, QLD

Only interested in sales, no customer service, they are going to lose customers bigtime

published

Fragmented customer service
Vodafone network service is acceptable with many benefits but......
Customer service is fragmented and virtually non-existent, they run a sales driven culture with false promises, there is zero respect for customer loyalty, instead they prefer to lock you in again with more false promises.
This company has a fragmented customer service team that will frustrate the most patient of customers.
You will only have yourself to blame for the time you will waste if you lock in to Vodafone.
You have been warned!

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
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Nicole

NicoleMetropolitan Adelaide, SA

  • 4 reviews

Love Vodafone

published

My network coverage with vodafone is the most reliable network i have come accross rather then others. Ive had a few connection problems but rarely any what so ever. Love vodafone

Product Quality
Customer Service
Local Reception
Transparency
Plan TypePre-Paid Sim Only
Return Claim MadeNo
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The reviewer stated that an incentive was offered for this review

NicoleS

NicoleSGreater Melbourne (Inner), VIC

  • 4 reviews

Mostly great

published

I have been a customer here for about 15 years now. As with every service there have been issues from time to time, sometimes of technical nature and I have to say, the customer service I have received was mostly really excellent, friendly and knowledgeable. I believe Vodafone has been really good value for me.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$50.00
Included Data per Month6 GB
Store LocationCBD
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Greg

GregPerth, WA

  • 4 reviews

Been with Vodafone for at least 10 years with no issues at all

published

I will stay with Vodafone since I seem to get the best deals there. Contract terms are a bit long for new hardware, but I can bundle a phone, watch or anything else into one plan with no interest. That's good.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$60.00
Included Data per Month2 GB
Store LocationJoondalup
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Nikki

Nikki

  • 2 reviews

I've always been really happy.

published

I honestly can't fault Vodafone. Yeah patchy service sometimes but that's pretty normal (whoever you're with), but everything else just rolls really smoothly. Credit card fees feel a bit archaic but I'm making an effort to actually share positive views of companies, rather than just complaining. There's not really much to hate about them. Really like how much time they give you to prepare for direct debits, too.

Value for Money
Product Quality
Customer Service
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
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Questions & Answers

Danielle m.

Danielle m.asked

I have been charged $148 this month as part of my bill. The $148 is itemised as ‘pricing plan’ . What is that?

No answers
Jenny R.

Jenny R.asked

TXT confirmation to another mobile what does this question mean when I am topping up my phone

No answers
decks

decksasked

If I connect Vodafone tv can I still use my dvd player/recorder to record free to air programs?

No answers
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Get an answer from our members and Vodafone Australia representatives

Details

CategoryMobile Phone Service Providers and Physical Shops
Network UsedVodafone
International Roaming Offered Yes

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