Excellent in every way!
I went in and spoke to a representative Danny Elle at Colonnades South Australia.
She answered every question and wrote the answers down for perusal later.
Very helpful, why would you want to get a phone from anywhere else.
VODAFONE phone with hotspot use
I use a Vodafone hotspot with my PC for internet (50 Gig plus 3 Gig to enable sharing with spouses phone etc). Used to be very good but last few months service has varied a lot from clear calls etc to NZ using apps and phone to frequent dropouts mid call. I have had two sim cards changed to check it and today I spent about 45 minutes using online chat to try and find out about what speed Im on plus why the service varies. No luck. Passed from one staffer to another and no answers. In store also not good and got clearer info from an Optus staffe...r (female) on trying to use WIFI hotpspot effectively. Phone service seems slower than before with lots of buffering to download short videos via Whatsapp etc. Won' t consider Telstra as they do not include international calls which is a necessity for me. A nusiance if they are the most reliable service.
I actually love Vodafone... ok so I don’t always get reception if I’m underground or in a huge multi story building but I love the quick online customer service... every single interaction iv had with Vodafone staff is amazing and they are so helpful... iv been Vodafone for about 15 years and never had a problem they couldn’t solve and always so friendly...I have recently changed to a plan with lots of data for a very cheep rate...
iv even been given little gifts and tokens for being a longtime customer.
Mobile Postpaid - Customer Representative Review
Have been a customer of Vodafone for years on and off.
I find their customer service at general enquiries and technical department great if not perfect. Can't believe the flak they receive here. They have always been easy to deal with in regards to my concerns, assisted in a friendly and professional way. They get straight to the problem and resolve it in a timely manner with no fuss whether it be technical issue, setting up new phone or general account enquiries. Sure, some of them have accents that I couldn't understand or names I couldn't pr...
Always goes back to original price
In the area of Maylands very bad reception for Vodafone mobile and Vodafone wifi.
Another friend of mine has the same problem and he lives in the same area perth metro been like this for
Another problem that happen to me when using Vodafone sim that i did not like at all as when your contract is up with them normally 12 months it reverts back to the undiscounted price.
As i've used another mobile company and theirs stayed at the discounted price all the time i was with
them and did not revert back to the original price.
Great value for money
Very reliable 4G coverage.
The data download speed is fast enough to watch videos. Easy to use app. Good value for money with great phone plans. Good customer service on the chat.
Vodafone service is good , I have 5 years experience with Vodafone. I’m very happy with the customer support, they are very helpful. I recommend Vodafone for best experience. Thank You
The reviewer stated that an incentive was offered for this review
- Verified customer
Love my new phone
Got the new iPhone 11 Max Pro. Upgraded online via the myvodaphone app, got the phone the next day. They also called for security to make sure I was the phone who purchased it. Great quick service
I love Vodafone
I can't understand the bad reviews here. Vodafone are great! Vodafone are really good and helpful and have given free minutes during Covid 19. They have always been helpful and obliging :-) I have never had drop outs or problems.
I went in store and ordered a new phone to begin a plan and I received the phone but not the sim? Am I suppose to buy my own?? X
Husband needed a new phone. We went to the Malvern store, customer service assisted in picking, explained all the features and even transferred all the photos and contacts to the new phone. They even put me on a better plan. I’m really happy.
Vodafone uses Aus Post Records to verify addresses...Aus post records can by wrong!!
No problem with Vodafone service ...hate the merry go round of departments ..but i think thats same all round.
Today I had an interesting incident and want to share
I have been at my current physical address for 10 years
I took our a prepaid SIM with Vodafone a few years agoafter approx 2016
Jumped thru all the hoops ets regarading verification, addy etc etc.4YEARS ago
Today I got an SMS from Vodafone ..."We've suspended your service as we havent been able to confirm your address details. Please call us on 155 ...etc etc. HOw absolutely charming ( A nicer note of "Please update your details otherwise we will have to suspend your service.... Bottom Line" Aussie post delivers very little to me ...I have a PO Box for all my parcels cos unless its from Kogan, Internnode one of the big accounts OR a Passport ....they just dont deliver stuff to the home addy. Vodafone uses Aussie Pose to verify physical addresses. I gave Vodafone my physical address Ausie Post said they didnt recognise it....... Frightening eh? Major source of verification doesnt have correct records. Ayway I got Vodafone to put BOTH my addresses on record. No chance of talking to Corporate or someone who really cares about the long term outcomes of such glitches. Interestingly I cannot put anything on Aus Post website OR even on one of the FBchat rooms ....but will put it on here too . Hope this perhaps gives you an idea of how the verification process could have gone wrong for you. Good Luck.
Best pre-paid phone service
I definitely recommend Vodafone to everyone as I have been with them for 20 years and never had a problem in fact they have only became cheaper over time.
Some of the pre-paid plans are. . .
$10 weekly credit gives you 7 days unlimited calls and text plus 4gig data or
$30 monthly gives you 28 days unlimited calls and text plus 10gig data or for only
$60 you can get 90 days unlimited calls and text plus 4 gig data good for young children and the elderly
Vodafone review by adam leeming
hi all I hear stories about Telstra and optus with their poor overseas service and long waiting times, I have been with Vodafone for a few years and yes they have an overseas call centre in india however their service is excellent,no waiting period and they guided me a few times with trouble shooting with my pocket wi fi when I had issues with my internet.....
reception very hard on some sspots
been on prepaid and reception somedays in some spots dont have enough coverage only issue there is call overseas is hard to understand but in general vodafone has some pretty good plans and included data as well
I have never had an issue with service dropping out and always have plenty of data for the money I pay per month. Customer service over phone is very poor but very helpful I store
Network is good n general barely drop out
Downloaded speed is ok Price is reasonable been a customer for many years would recommend to everyone if need get connected !good choice
Have no issues with coverage - actually have more than my partner who's with Telstra most times. Speed is always good too. Service is always outstanding and competitive pricing for what is offered. Have been with Vodafone approximately 10 years and have no desire to change.
Changing my mobile was easy
I have used Vodafone for some time and the network coverage was a significant improvement to my last service. upgrading my mobile in the Wanneroo store was really straightforward and the store member was very helpful. I have now started to use Vodafone for NBN. So far so good
WiFi Hotspot: Fine for traveling, but ration your data
I’m in the country temporarily because our Secretary of Defense was friends with the Minister of Defence. I suppose this review is for other temporary visitors who don’t change their phone’s SIM card and just need internet service for a month or two; I imagine my experience would have been a little better if I had changed the card in my phone. The WiFi hotspot served my needs well for the most part:
-Always had service when near civilization
-Service was fast
-Vodafone offered the most data per plan out of the other available services
Co...ns -Preface: this might be an iPhone X problem, perhaps android users will have more luck: Worst customer interface I’ve ever experienced. Put an hour at a time into trying to register and get the apps working, never succeeded. Couldn’t download the correct My Vodafone app. I would click on “My Vodafone Australia” in my browser, then the App Store would tell me “App currently not available in your country or region.” Other country’s apps didn’t work, I assume they’re in different systems and couldn’t access my Aussie account (I am 100% certain that I was providing the correct account information). And in order for me to sign up on the website, I would have needed to receive a text message to my assigned phone number—which required the correct app because I didn’t change my phone’s SIM card. So in short, I had no way to accurately track my remaining data, which was important because I did all of my official work on this personal data plan. -No service in the field. Not that big of a deal to me, but if you need service in the DOD training areas, go with Telstra.
Questions & Answers
I have been charged $148 this month as part of my bill. The $148 is itemised as ‘pricing plan’ . What is that?
TXT confirmation to another mobile what does this question mean when I am topping up my phone
If I connect Vodafone tv can I still use my dvd player/recorder to record free to air programs?
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