I actually love Vodafone... ok so I don’t always get reception if I’m underground or in a huge multi story building but I love the quick online customer service... every single interaction iv had with Vodafone staff is amazing and they are so helpful... iv been Vodafone for about 15 years and never had a problem they couldn’t solve and always so friendly...I have recently changed to a plan with lots of data for a very cheep rate...
iv even been given little gifts and tokens for being a longtime customer.

Have been a customer of Vodafone for years on and off.
I find their customer service at general enquiries and technical department great if not perfect. Can't believe the flak they receive here. They have always been easy to deal with in regards to my concerns, assisted in a friendly and professional way. They get straight to the problem and resolve it in a timely manner with no fuss whether it be technical issue, setting up new phone or general account enquiries. Sure, some of them have accents that I couldn't understand or names I couldn't pr...

Very reliable 4G coverage.
The data download speed is fast enough to watch videos. Easy to use app. Good value for money with great phone plans. Good customer service on the chat.

Vodafone service is good , I have 5 years experience with Vodafone. I’m very happy with the customer support, they are very helpful. I recommend Vodafone for best experience. Thank You

Got the new iPhone 11 Max Pro. Upgraded online via the myvodaphone app, got the phone the next day. They also called for security to make sure I was the phone who purchased it. Great quick service

I can't understand the bad reviews here. Vodafone are great! Vodafone are really good and helpful and have given free minutes during Covid 19. They have always been helpful and obliging :-) I have never had drop outs or problems.

I went in store and ordered a new phone to begin a plan and I received the phone but not the sim? Am I suppose to buy my own?? X

Husband needed a new phone. We went to the Malvern store, customer service assisted in picking, explained all the features and even transferred all the photos and contacts to the new phone. They even put me on a better plan. I’m really happy.

Hi

No problem with Vodafone service ...hate the merry go round of departments ..but i think thats same all round.
Today I had an interesting incident and want to share

I have been at my current physical address for 10 years
I took our a prepaid SIM with Vodafone a few years agoafter approx 2016
Jumped thru all the hoops ets regarading verification, addy etc etc.4YEARS ago

Today I got an SMS from Vodafone ...

I definitely recommend Vodafone to everyone as I have been with them for 20 years and never had a problem in fact they have only became cheaper over time.
Some of the pre-paid plans are. . .
$10 weekly credit gives you 7 days unlimited calls and text plus 4gig data or
$30 monthly gives you 28 days unlimited calls and text plus 10gig data or for only
$60 you can get 90 days unlimited calls and text plus 4 gig data good for young children and the elderly

hi all I hear stories about Telstra and optus with their poor overseas service and long waiting times, I have been with Vodafone for a few years and yes they have an overseas call centre in india however their service is excellent,no waiting period and they guided me a few times with trouble shooting with my pocket wi fi when I had issues with my internet.....

Network is good n general barely drop out
Downloaded speed is ok Price is reasonable been a customer for many years would recommend to everyone if need get connected !good choice

Have no issues with coverage - actually have more than my partner who's with Telstra most times. Speed is always good too. Service is always outstanding and competitive pricing for what is offered. Have been with Vodafone approximately 10 years and have no desire to change.

I have used Vodafone for some time and the network coverage was a significant improvement to my last service. upgrading my mobile in the Wanneroo store was really straightforward and the store member was very helpful. I have now started to use Vodafone for NBN. So far so good

Been with Vodafone for ten months now and never had a problem. Fast downloads. Good reception and clear calls. So all good. Would not hesitate to recommend them. Cheers and thanks.

I had to call Vodafone 1300 number today and I got the call centre Mumbai, things didn’t start well with the language barrier Etc and things got a little testy and eventually I was transferred to a chap called Sharma and he was excellent, clear English and wanted to resolve my problem, he really went that extra mile and keep in contacted with me during the course of the day until resolved. And I’ve been with most of the main telcos over the past years and dealt with other customer service centres and never had the positive experience I received...

Called into the store last week looking to transfer from Telstra. Samuel was the sales attendant at the time and was very helpful. Definitely better value than Telstra. I walked in with no appointment, got served straight away.
Thanks for your patience Samuel
Lori

Service was incredible as always, Jerome made the entire process incredibly clear and easy. We’ve shopped around looking at plans for a while now, but none have been better than the ones offered at Vodafone, and for a fraction of the price too. Will definitely be staying with vodafone in the future.