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tried to work out a data plan with Vodafone
spent 45 minutes on the phone after phoning 3 times to 3 different operators to try and buy a data plan how simple is that the last one hung up on me because he didnt know what to do, they are useless, also couldn't explain how $29.00 had shrunk to $6.00 in one month after making 4 TXT messages they must have had gold wings
Not as happy as I thought Id be
Is not the best service! I get little to no service in my house and customer service team sound like they read everything off a manual!
They continually tell me for 4yrs that they are fixing or putting up a tower in my area and my service will improve. The service has never improved. We are looking around for another service as its pointless paying for something that I never get to use!
Customer Service Reps who clearly hate their jobs
Went into Vodafone Burwood to help a friend with her prepaid account. Shes new to the country so wanted some help with what would be the best option for her. We asked the customer rep who was clearly free. As soon as we requested what we were after, she seemed disinterested, walked off without saying anything (which baffled us a bit), then came back with a piece of paper, saying "here are the options, pick whatever you want". I later found out from my friend who used to work for Vodafone that its because she wouldn't make any money out of us, t...he money would be in signing up new customers. Whatever the reason, she clearly just didn't care. As we asked questions, her response was basically, "well up to you". Anyway, she puts the transaction through without confirming. (We wanted to start the new plan after the old plan ran out), which meant my friend lost left over credit on her old plan. No apology, just "oh well you guys didn't tell me." If you're in Burwood, don't go to "Suzie", if that's even her real name. Shes the one with big fake nails, and caked on makeup.
False misleading advertising of overseas call charges
I was heading overseas so transferred to Vodafone because they advertise "use your plan while overseas for $5 a day". It turned out this is highly misleading advertising
The $5 a day only covers a small number of countries (half of the countries I travelled to were not included). For all other countries the call rates are higher rates than my previous carrier!
After signing up I am told the $5 applies as soon as I take my phone off flight mode. If I want to avoid paying $5 a day I must leave my phone in flight mode. My previous carrier...(my wife remains with them) sends an SMS when entering each new country indicating receiving SMSs is always free (so allows the phone to be taken out of flight mode with no charges). The SMS offers an all you can eat $10 daily charge or if you are only going to use the phone briefly (e.g sending one or two SMSs) then you can choose to only pay for what you use. Vodafone do not offer these options The conclusion Vodafone's overseas special deal is more expensive than the other carriers I was so frustrated with Vodafone that on coming home I immediately transferred away. Unfortunately Vodafone then charged me a final bill of $8 to transfer my number!
Porting out issues because of new security policy!
So last month I went to activate a new sim & port out from another carrier. Usually it's a simple process but I ended up not knowing what happened when I ended up with their standard prepaid # thinking I ported out wrong.
I wouldn't normally write a review but I was left without my own number & now into the 2nd attempt to recover & port over my original number. So now having contacted them since Monday-Wednesday with 3 requests for assistance (live chat - not appearing no Wed so I was told on Tues to call them), I was told when I called them t...hat there's been a new security policy which I was meant to click a link from my Optus sim first before porting out. Which is ridiculous! How am I supposed to know if I am using a Vodafone sim & they SMS me on my original number on the other carriers sim & when no emails were sent to me. Apart from an SMS to mention on their Vodafone sim that came through once that the porting of the number is in progress. The live chat team could not even explain to me why the porting wasn't completed until I called! Why not port my number across as well when I called as I had verified who I was. I've already had to stop using Telstra services because of another issue. Vodafone may be next & I'll be spending my money elsewhere. It used to be a simple process!
Vodafone cancelling my plan - disaster
Customer for 14 years. Recharged (plan suits my needs) and received text message saying as loyalty bonus which involves "Pay and Go" but cannot recharge on existing plan and existing credit won't be rolled over. How is that a Loyalty? - I lose real money. Badly worded, misleading text and they steal my money.
Nightmare to find a number to talk to CustomerCare (hopefully a real person) - they are a communication company for heaven sakes. Asked to confirm my identity and had to provide an address from 14 years ago - really, who remembers that s...
WiFi Hotspot: Fine for traveling, but ration your data
I’m in the country temporarily because our Secretary of Defense was friends with the Minister of Defence. I suppose this review is for other temporary visitors who don’t change their phone’s SIM card and just need internet service for a month or two; I imagine my experience would have been a little better if I had changed the card in my phone. The WiFi hotspot served my needs well for the most part:
-Always had service when near civilization
-Service was fast
-Vodafone offered the most data per plan out of the other available services
Co...ns -Preface: this might be an iPhone X problem, perhaps android users will have more luck: Worst customer interface I’ve ever experienced. Put an hour at a time into trying to register and get the apps working, never succeeded. Couldn’t download the correct My Vodafone app. I would click on “My Vodafone Australia” in my browser, then the App Store would tell me “App currently not available in your country or region.” Other country’s apps didn’t work, I assume they’re in different systems and couldn’t access my Aussie account (I am 100% certain that I was providing the correct account information). And in order for me to sign up on the website, I would have needed to receive a text message to my assigned phone number—which required the correct app because I didn’t change my phone’s SIM card. So in short, I had no way to accurately track my remaining data, which was important because I did all of my official work on this personal data plan. -No service in the field. Not that big of a deal to me, but if you need service in the DOD training areas, go with Telstra.
Bought a 60 phone from Kmart and 10
Sim wouldn't activate
Bout 2 more Sims
Got the shop lady to help.
Still wouldn't activate
Tried calling customer service
Keeps asking me to activate my sim to make calls
Husbands phone is a write off and won't turn on...
Can't trust Vodafone!!! Bad Customer Service
Vodafone offered next day delivery for orders approved by 4pm. So I bought a starter pack on 31st July 10.47am, and till now I still have not recevied the item. I spent more than 1 hour chatting with their customer care team, and not at all helpful. Very disappointed.
Changes to My Vodafone
Vodafone HAD the clearest and easiest to use website, My Vodafone. It was the reason I changed to Vodafone. Last week it was changed. It is now not possible to access My Vodafone on a computer. The only simple thing to find is data usage, everything else is arduous and barely worth the angst. I will give them a month to correct this. Meanwhile my research has started for another Telco.
Customer service surprisingly helpful
I recently needed to get a new sim and port a number. I called and found what was obviously a foreign call centre and, having experience with Telstra's foreign call centre I was expecting long delays and poor service, but I was pleasantly surprised. everything went as I expected, without waiting too long, and when I had difficulty removing the sim I got put through quickly to a tech guy who walked me through it. I'm still a little stunned that I didn't get a bad experience because frankly 'bad' seems to be the corporate standard these days. So yeah, nice one Vodaphone.
phone has only emergency call only until when I restarted, now I could call but there is no network for internet, when tried to call vodafone to resolve the issues, numbers are not contactable. Vodafone network has never been reliable but never been this bad until recently. Although they are the cheapest, guess you get what you paid for. Do not sign up for vodafone. I hd enough and jumping to optus now !! Such a bad service
Vodaphone - don't ever contact me again after wasting hours and hours of my time with no result
Vodaphone did a systems upgrade, end result I can't log into my own account. 3.5 hours of my time wasted, lied to about lodging a Telecommunications Ombudsman complaint on my behalf, want to charge me for transcripts of my own conversations with them going over the same actions over and over and over with no results, at the rate of $35 per hour of transcript so a minimum cost of $140 to get the print outs to put with my TO complaint. Their Privacy Office - which deals with this type of complaints - did everything they could to discourage me fr...om loding the TO complaint. After hours of stress and wasted time, end result, 14 new pin numbers, continually deleting and redownloading the app - final advice was to go to a Vodafone shop in person . Even to lodge a request for the transcripts, go and print the form out, sign it and then scan it back. Obviously designed to discourage people from lodging complaints if they don't have access to printers and scanners. No, they don't compensate you the hours of your time wasted trying to get them to fix the problem. One customer service guy smugly told me I should be congratulating him on fixing the problem - but the problem wasn't fixed at all. Never ever would I recommend Vodafone to others, and I won't be continuing my service with them either. Disgraceful.
Questions & Answers
If I connect Vodafone tv can I still use my dvd player/recorder to record free to air programs?
Each time I go to activate my SIM card each form of identity is not valid. Is it because I am supposedly underaged, which shouldn't be the case since I am an adult.
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