Reviewer Photos & Videos
Changes to My Vodafone
Vodafone HAD the clearest and easiest to use website, My Vodafone. It was the reason I changed to Vodafone. Last week it was changed. It is now not possible to access My Vodafone on a computer. The only simple thing to find is data usage, everything else is arduous and barely worth the angst. I will give them a month to correct this. Meanwhile my research has started for another Telco.
phone has only emergency call only until when I restarted, now I could call but there is no network for internet, when tried to call vodafone to resolve the issues, numbers are not contactable. Vodafone network has never been reliable but never been this bad until recently. Although they are the cheapest, guess you get what you paid for. Do not sign up for vodafone. I hd enough and jumping to optus now !! Such a bad service
Vodaphone - don't ever contact me again after wasting hours and hours of my time with no result
Vodaphone did a systems upgrade, end result I can't log into my own account. 3.5 hours of my time wasted, lied to about lodging a Telecommunications Ombudsman complaint on my behalf, want to charge me for transcripts of my own conversations with them going over the same actions over and over and over with no results, at the rate of $35 per hour of transcript so a minimum cost of $140 to get the print outs to put with my TO complaint. Their Privacy Office - which deals with this type of complaints - did everything they could to discourage me fr...om loding the TO complaint. After hours of stress and wasted time, end result, 14 new pin numbers, continually deleting and redownloading the app - final advice was to go to a Vodafone shop in person . Even to lodge a request for the transcripts, go and print the form out, sign it and then scan it back. Obviously designed to discourage people from lodging complaints if they don't have access to printers and scanners. No, they don't compensate you the hours of your time wasted trying to get them to fix the problem. One customer service guy smugly told me I should be congratulating him on fixing the problem - but the problem wasn't fixed at all. Never ever would I recommend Vodafone to others, and I won't be continuing my service with them either. Disgraceful.
Am I the only person to have noticed that Vodafone has effectively doubled the cost of 365 day pre-paid data ?
I recently attempted to top-up my pre-paid account, only to discover that the 365 Plus product is no longer available. Its nearest equivalent is the Pay and Go product, which at $40 offers the same 365 day expiry, the same pricing for texts and calls ... but doubles the price of data (previously $0.02/Mb, now $0.04/Mb). I've queried this with Vodafone and they basically just blew smoke at me.
Vodafone is a joke. I was simply trying to top up the data on my phone... accessed the Vodafone recharge page - insufficient data. Kind of hard to recharge when I cant access the page. And considering I have wireless internet at home and I also tried completing recharge while connected to that, still told me I had insufficient data.
I'll be changing phone carriers due to this experience. Network coverage is pretty low. The online website is glitchy and full of freezes and hard to navigate when it constantly freezes and reloads.
too muc$ for not much
Prepay Vodafail represents poor value:
Vodafone has always been lagging behind the competition. They should spend less on promotion and more on delivering.
- poor network coverage - one of the problems of privatisation of an essential service is network duplication in high population areas with no signal elsewhere
- high prices for what is a distant 3rd patchy network
- less data than their competition for the price
cannot switch off unwanted promo messages despite requests to Vodafone and complaints to useless regulatory body
Prices should be at least 20-30% less than their competition to equate value
Questions & Answers
TXT confirmation to another mobile what does this question mean when I am topping up my phone
If I connect Vodafone tv can I still use my dvd player/recorder to record free to air programs?
Each time I go to activate my SIM card each form of identity is not valid. Is it because I am supposedly underaged, which shouldn't be the case since I am an adult.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.