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Vodafone

Vodafone

1.6 from 2,186 reviews · View Statistics

Reviews

1.5

158 reviews
5
(10)
4
(6)
3
(3)
2
(10)
1
(129)
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BNg

BNgGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 6 likes

Shocking slow 4G

published

I just checked my Vodaphone 4G using Internet speed test with Server at Sydney -- and I was totally shock of the result: 0.12Mbps download and 1.4Mbps upload.
Is that the speed of a 4G network that they provide for their client? Shocking.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per MonthA$85.00
Included Data per Month25 GB

charged me for porting number !!!

published

after 20 months with red plan(sim + device) and paying A$82 per month, I have decided instead of paying $45 for the plan, change provider (catch connect) and paying 150 per year for the sim. the last bill was included : SERVICE NUMBER PORTABILITY = $8 which is ridiculous. in other words they punish you if you wanna leave them. HAHAHAHAAA

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Shane B.

Shane B.South East Queensland, QLD

Absolutely Disgusting Service

published

Absolutely disturbing service, behaviour towards me in the 1 1/2 years has been absolutely bad, there customer service is wrong, warning don't use vodafone big warning stay clear from this company, they treat you like a a pig, they lie constantly and trap you into things, they try to overcharge your bills, vodafone is a big pain in the butt

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per MonthA$50.00
Included Data per Month60 GB
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Michael B

Michael BSydney, NSW

  • 4 reviews
  • 1 like

Poor customer service

published

Vodafone had advertised that Sony PS5 was available via a preorder on the 12th of Nov 2020 and to phone from 8 am to place order. I made calls and opened online chats at 8 am sharp . Was on hold for over 45 minutes and online chat came up with error upon placing order. Two hours later I was informed I could not place an order because I was a business customer. It took two hours and multiple operators to tell me that I could not order a device despite have four active accounts with Vodafone. I am now considering finding an alternate provider in hope that my time is treated in a more valuable way. Admittedly the last person I spoke to in Vodafone offered me a discount on my account as a way of apologising.

Value for Money
Product Quality
Customer Service
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Store LocationOnline
Milan

MilanSouth East Queensland, QLD

  • Verified customer

WORST NETWORK EVER

published

Worst customer service, I have been calling them for about an hour and nobody has answered the calls yet.... the internet is very very slow, signals dropping out all the time. With the max speed also, it cannot buffer youtube videos. DON'T choose the Vodafone ever. I haven't experienced another provider but I am 100% sure, they are better than this.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per MonthA$130.00
Included Data per Month60 GB
Store LocationToombul
Emma

EmmaPerth, WA

  • 2 reviews
  • 2 likes

Customer Service has gone to hell

published

I joined Vodafone Australia because they 'HAD' a good service. Now, forget it, best go to small cheap carrier such as Belong or Lenora. I was going to stay, because other carriers, probably are overseas owners, but receiving their service, both on the phone line and Live chat (should be DEAD chat), I'm leaving Vodafone. I feel like one I am on a contract, they just treat me like sshitt

Value for Money
Product Quality
Customer Service
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
ElizeS

ElizeSSydney, NSW

  • 3 reviews

My Vodafone login

published

Using "My Vodafone" online portal is very frustrating. It is very slow. It is difficult to find the information you want to see about your plan e.g. "date of plan expiry"
The online "Change my plan" function doesn't work and recommends you call 1555
I do not want to have verbal arrangements regarding my services or changes to it, because I have already had telephonically discussed arrangements, which did NOT HAPPEN and as a result I had to contact 1555 again

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per MonthA$65.00
Included Data per Month125 GB
Store LocationOnline
Alessandro

AlessandroSouth East Queensland, QLD

Awful in every part of the world

published

Terrible customer service, internet connection is really really low, phone connection is also bad. Had an nbn plan and they increased the price without even telling.
Had same issues in Italy, USA, and now also in Australia.
Good Job Vodafone.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
John

JohnSydney, NSW

  • 6 reviews
  • 2 likes

Rubbish customer service

published

i did a google search to find a contact number to talk to someone about mobile broadband with vodafone. what an absolute disgrace, I could not find a phone number to call from a landline regardless of what i clicked on so that shows the contempt vodafone have for consumers. All good though, I called another major, spoke to a person and got what i needed but my recommendation is to avoid vodafoe completely.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per MonthA$35.00
Included Data per Month10 GB
Store LocationBELLA VISTA
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Sharanya R.

Sharanya R.Sydney, NSW

No service to loyal customers

published

After being with them for 10+ years, was utterly disappointed at their customer service. No duh thing as loyalty. Will never recommend this service to anybody.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per MonthA$75.00
Store LocationCastle hill, castle towers shopping centre
STD

STDGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 2 likes

Worst service ever had

published

Ordered iphone12 only after customer service team confirmed I will get iphone by 26Oct now they changed to 14Dec without informing me the reasons to change, and when I call no proper response on the reasons. It appears to be giving false information before placing order, and play with customer accordingly after order is placed.

Value for Money
Customer Service
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Megan

MeganSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Great for the first few days

published

The customer care team is useless and 'are not taking calls today', it is impossible to contact anyone in relation to any problems, you cant change your plan because there are 'technical issues' and no one is available to help and you keep getting shifted from person to person with no resolve to problems. Nbn keeps dropping out and is slower than promised.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per MonthA$125.00
Gillian M.

Gillian M.Sydney, NSW

Disappointing

published

I have been with Vodafone for over 10 years however I will changing providers as their app is so unreliable, spending over an hour at a time trying to access the app is simply just frustrating and frankly not good enough. For a company this size they should really get their act into gear. Disappointing Vodafone!

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Hubba D.

Hubba D.

  • 5 reviews
  • 8 likes

BEWARE

published

Vodafone need to realise that customer service is a big deal in Australia, I was on the phone for 30 minutes transfered from one person to the other with the English language being a barrier, after my many years of being a customer I now say goodbye and good riddens

Value for Money
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per MonthA$80.00
Store LocationVoda auburn

1 star is way too much!

published

No reception in most areas of Sydney, forget about using internet. I can't make phone calls inside my house, I have to go ouside to be able to talk with someone. My wife is on Vodafone and has the same issue, so it's not phone issue its network. Customer service is non existing. You can only talk to machine or wait hours to someone pick up or give you a call back. Most of the time they hang up.

Value for Money
Product Quality
Customer Service
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per MonthA$175.00
Included Data per Month100 GB
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Barry

Barry

  • 2 reviews

Useless company

published

I was with Vodafone for a long time this company could not careless for its customers, the service is terrible, just read other reviews, also they are now part of TPG which is another company that has no customer service, all they care about is how much money they can bleed out of you, beware of these companies go elsewhere

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Trevor C.

Trevor C.Central Queensland, QLD

  • 3 reviews

Worst possible customer service

published

Unfortunately we lost a phone. Did the right thing and barred the sim immediately, since then trying to get (A) reinstated and then (B) totally close my accounts an absolute nightmare. Have had to go OTT in re-proving all of my ID's to them, each time by email, with response time each time around 3 days, cannot do any task with them on phone call or on chat. Even after doing all this still waiting for response to close accounts. Just an absolute nightmare of bad poor customer service.

Value for Money
Product Quality
Customer Service
Local Reception
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per MonthA$185.00
Included Data per Month120 GB
Store Locationon line
Mariam531

Mariam531Sydney

  • 6 reviews
  • 10 likes

Mobile Postpaid - Customer Representative Review

published
Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per MonthA$45.00
Included Data per Month29 GB
Store LocationOnline
John Geo

John GeoGreater Melbourne (Outer), VIC

  • 4 reviews
  • 2 likes

Bad network coverage.

published

As soon as you take a step out of Metro Melbourne there is no signal.
Got rid of them and went with a proper provider.
Don't waste your time with them.
Leave as soon as possible.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per MonthA$65.00
Included Data per Month6 GB
Good

Good

  • 3 reviews
  • 1 like

bad service

published
Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per MonthA$70.00
Included Data per Month200 GB
Store LocationRockingham
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Questions & Answers

Fred K.

Fred K.asked

Each time I go to activate my SIM card each form of identity is not valid. Is it because I am supposedly underaged, which shouldn't be the case since I am an adult.

No answers
Jorge V.

Jorge V.asked

is the Keep Talking Plus Phone Insurance offered by vodafone (15 dollar/month) a good option??

1 answer
Prathamesh S.
Prathamesh S.

Yes. As it covered Accidental Damage protection, Lost & Stolen

John G

John Gasked

Mosman NSW agent

No answers

Get an answer from our members

Details

CategoryMobile Phone Service Providers and Physical Shops
Contact Number 1300 650 410
Network UsedVodafone
International Roaming Offered Yes

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