There is no way to cancel your plan with VODAFONE unless you call them 10 times
last week I've contacted vodafone, applied for NBN and I asked them to cancel my vodafone Pocket WIFI ($15/month) because I dont need it any more. They told me DONT WORRY, wait for your nbn modem to arrive, then give us a call and we will cancel your pocket wifi asap. Ive received my modem on Monday and since then I'm calling Vodafone, lines are busy, they dont put me through. Ive visited 3 vodafone stores asking them to cancel my plan but they all said this can be done just over the phone! there is no online or In-store cancellation. This is a...bsolutely a rip off, unethical and very very frustrating. they are literally locking down the customers. There is no way out. I just want to cancel 1 plan out of my 3 Vodafone plans and simply I cant do that online or in store. Im very frustrated with their customer service and do not suggest Vodafone to anyone in Australia.
Roaming is atrocious
I am a vodafone UK customer and have found the vodafone Aus roaming data to be incredibly bad. Not sure if this is regulated to stop me using my data. It says I am 4G+ but seems more like dial up from 20 years ago.
Sort it out Vodafone.
My Vodafone down for weeks
I am trying to get a copy of my last bill, but My Vodafone has been down for weeks and the call centre cant provide anymore info other than "yes it is down". They then proceed to change the subject. Cant print out any bills or see of my charges. Yet hold me to paying a post paid bill by the due date of which I cant see what I am being charged for. They are criminals.
Signal problems getting worse
I moved from Telstra to Vodafone based on better value on the plan. I own my mobile outright and was after a SIM only. The first 12 months were fine, not the greatest reception in the CBD but that is expected. However the last 4 months there have been constant problems with reception. I can barely use the internet on my phone, there a constant lags, and over the past few weeks phone calls and text messages are not being received. I know this because my friends and family have shown me proof they tried to call and text, but nothing is on my phon...e call log at all. Unfortunately Vodafone have not been able to assist, and since the SIM plan is no longer fit for purpose I will be returning to Telstra. They may be more expensive but at least I know it works.
When signed plan, have to pay even I don't use it
Vodafone is treating customers with suspended service.
I signed contract for more than 12 months month-to-month contract and I called them to hold service for 1 month due to traveling. First call the guy said can only suspend since the starting of next bill the 1st Feb for my bill and have to do at least 1 month March, while I travel on 19 Jan and back 22 Feb. I ask is there other option? He said no. Until I raised my voice and say why I could do that before with another number service and now I have to pay for everything even I don't use it. T...
- Verified customer
Terrible Experience From Vodafone Australia
We have had a terrible experience from Vodafone postpaid mobile service. We have been their customer for almost 9 years. But when we finalized the account they charged us one-month extra mercilessly for a 2 days delay in cancellation. Will never ever use their services anymore
Poor customer service and no way to complain about that
Terrible service - Technical and customer support and poor mobile networK!!
Ongoing issues poor network service. For over 2 months, technical gliches of not being able access to my account, app, usage etc. Have had the inconvenience of having to Identify my identity and updating details at Voda store over 5 times but the issues still unresolved!
When I finally had enough of the above, my
Attempts to port out to another Telco is made impossible! Every attempt to leave Voda has been unsuccessful! Their is system keeps saying my number is inactive, yet they have continued to direct debit my account! I get calls to from ...
Data speed is the worst
Data speed wise, its a ripoff. There were times I couldn't open a basic webpage and speed can be really really slow, even in sydney CBD. If you are looking for even a basic internet speed data plan, avoid Vodafone. What is the point of more data if you cannot even open a simple page when you need it. I had to reset network setting frequently just to make it work. I was never able to update any apps in iphone just because the download speed was so bad. Once I switched to Telstra , I realized how bad vodafone is for data speed. I would have given it -10 negative ratings if I could.
- Verified customer
WARNING! ONLY your MONEY matters to them!
If you want to close an account with them, be prepared to be on hold for at LEAST TWO hours and they will still CONSTANTLY put you on hold while trying to close your account. I've managed to close my mobile account fine, but the people handling the NBN department couldn't be worse! Firstly, their English speaking is incomprehensible and they are inefficient in handling and understanding how to deal with issues. And at the end the guy ([name removed]), hung up on me even after I ask to be transferred to customer survey. That aside, I try to call again and when it reached their department, I was put on hold for 30 mins and they hung up on me.
Consider yourself WARNED! WORST customer service EVER! They just want your MONEY!!
Zero stars if it was an option
Set up account 3 weeks ago in my company with 4 services. Just tried to add another service and told "you can't because you haven't been with us for 3 months and the credit team says "No"". Company has been around for years, highly profitable, etc.
Absolute rubbish, never would have signed up if i was told this. Going back to Telstra
Long Term Loyal Custormer
I have been with Vodafone for 20 years now, I have had my trials and tribulations with them over this time! The final straw came last night, for my 20 years loyalty I was offered a $5 discount on my already overpriced plan.
Surely Vodafone should use this opportunity to exploit the fact that I have been with them for so long and give me a worthwhile reward for such, positive advertising!
Horrible business and attitude towards its exisiting customers
I have been a loyal customer with Vodafone with 4 years, i wanted to take a phone plan and they declined claiming my credit is poor. Well, my credit is good, like Optus just handed me a phone plan
Insulting, money grabbing rip-off artists
A competitors ads alerted me to...
1) the excessive cost of my Vodafone plan
2) expired 24m contract which I was still being charged for
3) nobody called to let me know of better deal
4) usage information is hopelessly and obviously incorrect, numbers don't tally and they hid long term averages so its difficult to work out which plan I need
5) critical information summaries links on their website don't go anywhere
6) customer service repeatedly ignored that I specifically didn't want a 12 month plan, tried to upsell me into another plan they co...
Poor network coverage and poor services
Apart from the issues with Vodafone's poor network coverage and call drops, their services are worst in this region. I got a call from their customer care executive and they said they are discontinuing my ongoing existing plan which was under contract for 12 months. I am almost forced to quit my existing ongoing plan\contract to materialize new contract again for 12 months and new plan is really a very bad plan compared to what I was using. May be it is their strategy to trap people this way by extending their contracts again for another 12 months, because otherwise I don't think an existing customer would like to continue with Vodafone for their poor network and services. It is highly unlikely that I will continue with Vodafone in future.
There is no services for telecommunications
There is no services, usually u dont have any problems when u using your phone. Only when u had phone or billing problems, u have to stay on the line for long long day try to resolve your problem
Poor Network in Westmead Hospital
No network coverage inside Westmead Child Hospital. No outgoing & incoming. Looks this is specific to Vodaphone only. Other service provider like Lyca & Optus has no issue. Simply rubbish. Don’t recommend
Vodafone service and coverage getting worse
It used to be very good. In fact I was with Vodafone for almost 10 years. However, i started experiencing network issues since last year even in city limits at times. The quality of sales calls have also dropped significantly. They used to be very good in the past. I’m not sure what’s changed, but I’ve decided to look for other options. There are better deals and coverage, my wife was also with Vodafone and moved to Belong. They have much better coverage and value for money. I recommended Vodafone in the past. However wouldn’t be doing it any more.
I'm on $45 plan and every month send me bill 60-85 always add some extra services and blame your customers. Only SIM plan not even lock in contract, Avoid avoid Vodafone crap service and network. Shane on. Never recommend anyone.
I want to let everybody know how reprehensible Vodaphone are:
1. Dad had a stroke, and his speech was severely affected. Despite this, he continued to be able to remain in contact with family far away. Then,
2. The hospital lost his phone, which he continued to ask for, even some weeks later.
3. I finally got around to trying to get his bill waived, because he could not do this for himself. After much toing and froing, they agreed not to bill him again. They said it would be a simple matter if he had died.
4. They sent yet another bill, despite their promise not to bill him, so I phoned to let them know he has died. STILL not a simple matter! Thank you Telstra for being human when my Mum died, despite her contract not being fully paid.
Would not recommend to anyone.
Tried to rip me off with double billing for the same period. When called them, some Indian operators argued with me saying they haven't done anything wrong and that I just don't understand the bill. It took me multiple calls to prove them wrong and to get the wrong bill cancelled. They agreed only after I threatened them with Fair Trading. This customer support guys from India are horrible and very rude. I will wait for my contract to finish and mice to another provider
Questions & Answers
If I connect Vodafone tv can I still use my dvd player/recorder to record free to air programs?
Each time I go to activate my SIM card each form of identity is not valid. Is it because I am supposedly underaged, which shouldn't be the case since I am an adult.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.