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Service is unreliable, so is tech support
My voicemail randomly stops working & when people try to call me they are told that my phone is off when it's not. Technical support said that they would look into it and would call me in about two days. A week later after no call and phone not working I called again. After talking with the tech I was put on hold & then hung up on. No call back.
After a few visits and phone calls to Vodafone, they were not able to update my address and I was unable to make phone calls.. For months .. From a prepaid sim card.. Disappointed
- Verified customer
Customer services [name removed] gave wrong information. Missing credit which she claimed used up. Credit turned up again after a while. Instead of apologising, made up stories as she went along just to avoid giving back the credit. The audacity to claim, "I'm looking at your data usage in front of me and your credit was used up."
The process of calling into customer services was a hassle. The automated voice will ask for your phone number and passcode. When the customer services staff answers the call, she asked again. So what's the point of the automated message asking in the first place?
Took me close to an hour including writing this complaint to sort things out. Vodafone had failed before and is now failing again.
I hate Vodafone. .
Nothing positive to say after being a customer for 10 years. Terrible value and service. I hope this company goes bankrupt and burns in hell. I once year’s ago went 2 GB over my data plan was charged $2000, or $1 per megabyte. It was then shortly changed to what it is now $10 per GB, but clearly reducing the amount I and so many others were charged was out of the question. Criminal behaviour, customer service is overseas so you might as well talk to a robot. Poor value on prepaid and coverage is probably the worst of all companies. I genuinely hope it goes down and it probably will
Simply designed to rip you off
FACT 1: I paid for a My Credit Top Up and the store at Campbelltown Mall instead loaded on Pay As You Go and it was all gone in 1 day , despite me having a pre-paid credit of 5 days , it was used on data
No refund No hlep
3 visits to a Vodafone shop in the past year to prove my identity and re set my pin to exactly the same number and told again today that customer resolutions cannot help me as they cannot identify me .
This has happened to several friends and family and we are now certain it is simply a way for Vodafone to RIP OFF the vulnerable!
Nerver again its NO NO No
I give ring more then 15 time to fix my problem and each and every vodaphone costumer says it will be fix in 24 hrs to 72 hrs but it never happen i am enough with voda phones tata bye bye voda phone me and my all 14 family and relatives are going to change plane today
And no never with you again voda
Worst customer service ever!
Took more than 2 weeks to port a number. Customer service is a joke, never follow up, can’t resolve problem. Communication is terrible.
The worst service provider I have ever experience!
Two hour wait time???
Been on hold for TWO HOURS WITH NO ANSWER!! It is ridiculous that such a big company has such bad customer service and so long of a wait just to receive a simple bit of help. 'We are prioritising people with..... enquiries' If I've been prioritised I'd hate to be one of those that haven't been. Vodafone doesn't care what your issue is or how stressed it's making you. You're one of the biggest telco companies in the world. DO YOUR JOB. Sick of the sorry of keeping you waiting message and the crappy music.
Auto Recharging 2 days early
I am on an unlimited plan which is automatically recharged every 35 days. For the last 6 months my recharge date on my app is actually 37 not 35 but will auto recharge 2 days before the date given. I have lost all the data i had left every month and have spent hours upon hours trying to get this fixed wuth no resolution. I wonder hiw many others are being ripped off without even realizing it. The recharge date should match the actual date of recharge and not to be done 2 days earlier.
Don’t ever go with Vodafone.
You barely get any coverage, I’m so sick of it and I can’t wait to change to Telstra. They stuff you around and are never any help. Definitely don’t recommend
Vodafone service is good , I have 5 years experience with Vodafone. I’m very happy with the customer support, they are very helpful. I recommend Vodafone for best experience. Thank You
The reviewer stated that an incentive was offered for this review
Nice customer service and good products
Customer service are always helpful and friendly with any issues. Coverage in rural areas isnt amazing but its good otherwise. Prepaid recharges are decent value and plans are also pretty good.
I love Vodafone
I can't understand the bad reviews here. Vodafone are great! Vodafone are really good and helpful and have given free minutes during Covid 19. They have always been helpful and obliging :-) I have never had drop outs or problems.
Next to no service for six months. Technical support processes created a loop of me chasing them and then them chasing me - completely incapable of making any progress. Made unnecessarily difficult to get a refund on the pay-as-you-go service I was using. Kept trying to blame the phone, but service has been fine since I changed to Telstra.
Nastiest company ever. "nbn" works like dog crap.
I would rather crap in my hands and clap than endure another day of their crappy internet that cuts out twice every hour. If I'm paying for THE top plan, I expect it to work without dropping out every 2 seconds. And when it does work, it's a quarter of the promised speed. Sort your crap out you incompetent imbeciles. I'm pretty sure all the people working at vodafone all have too many chromosomes. Avoid vodafone at all costs
I cant recharge my credit. They will let me buy data add ons but I cant make calls. After 20 mins on hold they hang up.
Poor service but it used to be cheap. Cant even recharge for days now. No calls or SMS at all. They will only sell data. Pre paid plans cannot be recharged currently
Cannot activate, cannot refund, was told it was a forfeit
I purchased 50 prepaid SIM card valued at $50 each on 2017. I clearly told your staff that it was for reselling purpose for an university welcome program and it must be activated internationally. And your staff confirmed that it could be fully refunded if not sold. However, there was problem about activating the cards internationally. I went back to the store but was told by the manager that it could not be refunded as the previous staff was not properly trained. I requested a confirmation re the receipt of my incident report via email by the m...anager on October, 2017. I was also told that the SIM card showed expired and could not be activated, while they are all officially sealed without any indication that it has an expiry date (the recent version has but the old version don't). Your store staff told me that it was a forfeit. I could not understand that while not any sign (neither orally nor show on the product) mentioned it could expire, and none of the product was used in any way, but I need to pay full price for them. Store location: Vodafone in Canberra Centre Manager name: Richard Usher
Vodafone refuse to disconnect my number.
So far ,I've asked customer service 3 separate times to disconnect my voda prepaid number and still they refuse to do so because their customer service people use my number..there's a JAMAL sharing ownership of my number..I've had lots of calls from businesses asking for Jamal. Every time i get a new voda number this happens...
The worst network ever!!!
I just switched to Vodafone coz they had really good deals and they are cheaper than other networks. But seriously their network coverage is so bad. I m in Melbourne and they don’t have good network in major suburban areas...like Footscray, sunshine, even Docklands. If you go further down towards the western suburbs, it gets even worse. I am definitely switching my network providers. Never going to back to Vodafone again, everrr!!
They attempted in charging me some bills which were paid 4 months ago and it's nor a satisfying company to deal with.
Legal scammers they have attempted in trying to charge some bills which were paid 4 months ago and it's a horrible company with the worst receptions.kind regards author & SM Influencer
Questions & Answers
If I connect Vodafone tv can I still use my dvd player/recorder to record free to air programs?
Each time I go to activate my SIM card each form of identity is not valid. Is it because I am supposedly underaged, which shouldn't be the case since I am an adult.
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