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Vodafone

Vodafone (page 2 of 5)

1.6 from 2,246 reviews · View Statistics

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Scott

ScottMetropolitan Adelaide, SA

  • 11 reviews
  • 6 likes

Service is unreliable, so is tech support

published

My voicemail randomly stops working & when people try to call me they are told that my phone is off when it's not. Technical support said that they would look into it and would call me in about two days. A week later after no call and phone not working I called again. After talking with the tech I was put on hold & then hung up on. No call back.

Value for Money
Product Quality
Customer Service
Local Reception
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per MonthA$30.00
Store LocationHuntfield Heights
Sonia

SoniaGreater Melbourne (Outer), VIC

Outrageous

published

After a few visits and phone calls to Vodafone, they were not able to update my address and I was unable to make phone calls.. For months .. From a prepaid sim card.. Disappointed

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Brad T.

Brad T.Greater Melbourne (Outer), VIC

  • 10 reviews
  • 7 likes
  • Verified customer

VodaFAIL 2.0

published

Customer services [name removed] gave wrong information. Missing credit which she claimed used up. Credit turned up again after a while. Instead of apologising, made up stories as she went along just to avoid giving back the credit. The audacity to claim, "I'm looking at your data usage in front of me and your credit was used up."

The process of calling into customer services was a hassle. The automated voice will ask for your phone number and passcode. When the customer services staff answers the call, she asked again. So what's the point of the automated message asking in the first place?

Took me close to an hour including writing this complaint to sort things out. Vodafone had failed before and is now failing again.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeNo
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Bobby

BobbyPerth, WA

  • 3 reviews
  • 4 likes

I hate Vodafone. .

published

Nothing positive to say after being a customer for 10 years. Terrible value and service. I hope this company goes bankrupt and burns in hell. I once year’s ago went 2 GB over my data plan was charged $2000, or $1 per megabyte. It was then shortly changed to what it is now $10 per GB, but clearly reducing the amount I and so many others were charged was out of the question. Criminal behaviour, customer service is overseas so you might as well talk to a robot. Poor value on prepaid and coverage is probably the worst of all companies. I genuinely hope it goes down and it probably will

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeNo
kevin

kevinSydney, NSW

  • 13 reviews
  • 23 likes

Simply designed to rip you off

published

FACT 1: I paid for a My Credit Top Up and the store at Campbelltown Mall instead loaded on Pay As You Go and it was all gone in 1 day , despite me having a pre-paid credit of 5 days , it was used on data
No refund No hlep
3 visits to a Vodafone shop in the past year to prove my identity and re set my pin to exactly the same number and told again today that customer resolutions cannot help me as they cannot identify me .

This has happened to several friends and family and we are now certain it is simply a way for Vodafone to RIP OFF the vulnerable!

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per MonthA$40.00
Included Data per Month2 GB
Store Locationcampbelltown Mall
Sangam

SangamMelbourne

  • 2 reviews

Nerver again its NO NO No

published

I give ring more then 15 time to fix my problem and each and every vodaphone costumer says it will be fix in 24 hrs to 72 hrs but it never happen i am enough with voda phones tata bye bye voda phone me and my all 14 family and relatives are going to change plane today
And no never with you again voda

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per MonthA$72.00
Included Data per Month42 GB
Store LocationRockingham

Worst customer service ever!

published

Took more than 2 weeks to port a number. Customer service is a joke, never follow up, can’t resolve problem. Communication is terrible.
The worst service provider I have ever experience!

Value for Money
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeNo

Two hour wait time???

published

Been on hold for TWO HOURS WITH NO ANSWER!! It is ridiculous that such a big company has such bad customer service and so long of a wait just to receive a simple bit of help. 'We are prioritising people with..... enquiries' If I've been prioritised I'd hate to be one of those that haven't been. Vodafone doesn't care what your issue is or how stressed it's making you. You're one of the biggest telco companies in the world. DO YOUR JOB. Sick of the sorry of keeping you waiting message and the crappy music.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per MonthA$40.00
Store LocationTownsville
Linda C.

Linda C.Metropolitan Adelaide, SA

Auto Recharging 2 days early

published

I am on an unlimited plan which is automatically recharged every 35 days. For the last 6 months my recharge date on my app is actually 37 not 35 but will auto recharge 2 days before the date given. I have lost all the data i had left every month and have spent hours upon hours trying to get this fixed wuth no resolution. I wonder hiw many others are being ripped off without even realizing it. The recharge date should match the actual date of recharge and not to be done 2 days earlier.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per MonthA$60.00
Included Data per Month45 GB
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Don’t ever go with Vodafone.

published

You barely get any coverage, I’m so sick of it and I can’t wait to change to Telstra. They stuff you around and are never any help. Definitely don’t recommend

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per MonthA$40.00
Included Data per Month8 GB
Varinder Singh Gosal

Varinder Singh GosalMetropolitan Adelaide, SA

HELPFUL

published

Vodafone service is good , I have 5 years experience with Vodafone. I’m very happy with the customer support, they are very helpful. I recommend Vodafone for best experience. Thank You

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Plan TypePre-Paid Sim Only
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

Katie A

Katie AGreater Melbourne (Outer), VIC

  • 4 reviews
  • 2 likes

Nice customer service and good products

published

Customer service are always helpful and friendly with any issues. Coverage in rural areas isnt amazing but its good otherwise. Prepaid recharges are decent value and plans are also pretty good.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per MonthA$30.00
Included Data per Month10 GB
Leopard

LeopardGreater Melbourne (Inner), VIC

  • 2 reviews

I love Vodafone

published

I can't understand the bad reviews here. Vodafone are great! Vodafone are really good and helpful and have given free minutes during Covid 19. They have always been helpful and obliging :-) I have never had drop outs or problems.

Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per MonthA$5.00
Included Data per Month0 GB
Store LocationMELBOURNE

Avoid!

published

Next to no service for six months. Technical support processes created a loop of me chasing them and then them chasing me - completely incapable of making any progress. Made unnecessarily difficult to get a refund on the pay-as-you-go service I was using. Kept trying to blame the phone, but service has been fine since I changed to Telstra.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Akhmed

AkhmedSydney, NSW

Nastiest company ever. "nbn" works like dog crap.

published

I would rather crap in my hands and clap than endure another day of their crappy internet that cuts out twice every hour. If I'm paying for THE top plan, I expect it to work without dropping out every 2 seconds. And when it does work, it's a quarter of the promised speed. Sort your crap out you incompetent imbeciles. I'm pretty sure all the people working at vodafone all have too many chromosomes. Avoid vodafone at all costs

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per MonthA$75.00
Included Data per Month1,000 GB
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Aspect V.

Aspect V.Sydney, NSW

I cant recharge my credit. They will let me buy data add ons but I cant make calls. After 20 mins on hold they hang up.

published

Poor service but it used to be cheap. Cant even recharge for days now. No calls or SMS at all. They will only sell data. Pre paid plans cannot be recharged currently

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per MonthA$40.00
Included Data per Month12 GB
Store LocationWaverley, NSW
YCC

YCCCanberra

  • 3 reviews
  • 1 like

Cannot activate, cannot refund, was told it was a forfeit

published
Value for Money
Product Quality
Customer Service
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Wayne R.

Wayne R.South East Queensland, QLD

  • 5 reviews
  • 2 likes

Vodafone refuse to disconnect my number.

published

So far ,I've asked customer service 3 separate times to disconnect my voda prepaid number and still they refuse to do so because their customer service people use my number..there's a JAMAL sharing ownership of my number..I've had lots of calls from businesses asking for Jamal. Every time i get a new voda number this happens...

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per MonthA$30.00
Included Data per Month10 GB

The worst network ever!!!

published

I just switched to Vodafone coz they had really good deals and they are cheaper than other networks. But seriously their network coverage is so bad. I m in Melbourne and they don’t have good network in major suburban areas...like Footscray, sunshine, even Docklands. If you go further down towards the western suburbs, it gets even worse. I am definitely switching my network providers. Never going to back to Vodafone again, everrr!!

Value for Money
Product Quality
Customer Service
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeNo
MultiMan T.

MultiMan T.Perth, WA

They attempted in charging me some bills which were paid 4 months ago and it's nor a satisfying company to deal with.

published

Legal scammers they have attempted in trying to charge some bills which were paid 4 months ago and it's a horrible company with the worst receptions.kind regards author & SM Influencer

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per MonthA$120.00
Included Data per Month20 GB
Store LocationThornlie
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Questions & Answers

decks

decksasked

If I connect Vodafone tv can I still use my dvd player/recorder to record free to air programs?

No answers
Fred K.

Fred K.asked

Each time I go to activate my SIM card each form of identity is not valid. Is it because I am supposedly underaged, which shouldn't be the case since I am an adult.

No answers
Jorge V.

Jorge V.asked

is the Keep Talking Plus Phone Insurance offered by vodafone (15 dollar/month) a good option??

1 answer
Prathamesh S.
Prathamesh S.

Yes. As it covered Accidental Damage protection, Lost & Stolen

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Details

CategoryMobile Phone Service Providers and Physical Shops
Network UsedVodafone
International Roaming Offered Yes

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