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Vodafone

Vodafone (page 2 of 16)

1.6 from 2,237 reviews · View Statistics

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Eggeh T.

Eggeh T.Sydney, NSW

horrible servce when it comes to deliveries

published

my iphone 12 mini was delievred to my house, and left in the hot sun for hours. No signature was requested.
Just simply dumped on my door step in the hot sun.Further more there was no bubble wrap to protect the phone from the rough handling it received during transit. Im sure my phone was damaged in some way or another. Really unhappy with aust post

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per MonthA$112.00
Included Data per Month40 GB
Store Locationashfield
Julie Janssen

Julie JanssenSydney, NSW

  • 3 reviews
  • 3 likes

Worst con artist, deceit and lies you can imagine

published

The worst form of deceit and lies ever. Even escalating the problem does not help. They seem to think they are exempt from the law. I spent hours on the phone where they make empty promises for delivering phones, adding wrong amounts to bill, wrong delivery address ( very questionable)l, etc. This is biggest scam group and the operators are trained to lie and mislead the customers and they are extremely skilled in it. Even the managers pretend to be helping when all they are doing is taking the lies a notch further. We are utterly disgraced and deeply disappointed in this terrible company. Media should investigate what is going on. Still waiting for a phone more than a month later and another A few weeks late.

Value for Money
Product Quality
Customer Service
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
BNg

BNgGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 7 likes

Shocking slow 4G

published

I just checked my Vodaphone 4G using Internet speed test with Server at Sydney -- and I was totally shock of the result: 0.12Mbps download and 1.4Mbps upload.
Is that the speed of a 4G network that they provide for their client? Shocking.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per MonthA$85.00
Included Data per Month25 GB
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Total Fail!

published

Westnet changed my service from Optus to Vodafone...immediate fail!! Praying I can post this review...3G, roaming, an hour from a major Australian city. Get me outta here!

Value for Money
Product Quality
Incentivised ReviewNo
Return Claim MadeNo

charged me for porting number !!!

published

after 20 months with red plan(sim + device) and paying A$82 per month, I have decided instead of paying $45 for the plan, change provider (catch connect) and paying 150 per year for the sim. the last bill was included : SERVICE NUMBER PORTABILITY = $8 which is ridiculous. in other words they punish you if you wanna leave them. HAHAHAHAAA

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
sadmushroom

sadmushroomSouth-Eastern Region, NSW

  • 13 reviews
  • 6 likes

No Service. Not receiving phone calls or texts.

published

I had been with vodafone for years and knew their coverage was bad but as I rarely used my phone it didn't bother me much. A few months ago I stopped getting any coverage at all. I was missing calls from work, missing shifts and could not send or receive texts. As I live in a city area I thought it might have been my phone, as it was a few years old so I purchased a new phone but still no coverage. Hubby and I would sit side by side at the kitchen table and could not call or text each other. I changed carriers and have had no issues since. Terrible coverage and the prepaid plans are expensive. $30 for 28 days of poor coverage (drops in and out)

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Store LocationQueanbeyan NSW
Shane B.

Shane B.South East Queensland, QLD

  • 3 reviews

Absolutely Disgusting Service

published

Absolutely disturbing service, behaviour towards me in the 1 1/2 years has been absolutely bad, there customer service is wrong, warning don't use vodafone big warning stay clear from this company, they treat you like a a pig, they lie constantly and trap you into things, they try to overcharge your bills, vodafone is a big pain in the butt

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per MonthA$50.00
Included Data per Month60 GB
Michael B

Michael BSydney, NSW

  • 4 reviews
  • 1 like

Poor customer service

published

Vodafone had advertised that Sony PS5 was available via a preorder on the 12th of Nov 2020 and to phone from 8 am to place order. I made calls and opened online chats at 8 am sharp . Was on hold for over 45 minutes and online chat came up with error upon placing order. Two hours later I was informed I could not place an order because I was a business customer. It took two hours and multiple operators to tell me that I could not order a device despite have four active accounts with Vodafone. I am now considering finding an alternate provider in hope that my time is treated in a more valuable way. Admittedly the last person I spoke to in Vodafone offered me a discount on my account as a way of apologising.

Value for Money
Product Quality
Customer Service
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Store LocationOnline
Milan

MilanSouth East Queensland, QLD

  • Verified customer

WORST NETWORK EVER

published

Worst customer service, I have been calling them for about an hour and nobody has answered the calls yet.... the internet is very very slow, signals dropping out all the time. With the max speed also, it cannot buffer youtube videos. DON'T choose the Vodafone ever. I haven't experienced another provider but I am 100% sure, they are better than this.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per MonthA$130.00
Included Data per Month60 GB
Store LocationToombul
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Emma

EmmaPerth, WA

  • 2 reviews
  • 2 likes

Customer Service has gone to hell

published

I joined Vodafone Australia because they 'HAD' a good service. Now, forget it, best go to small cheap carrier such as Belong or Lenora. I was going to stay, because other carriers, probably are overseas owners, but receiving their service, both on the phone line and Live chat (should be DEAD chat), I'm leaving Vodafone. I feel like one I am on a contract, they just treat me like sshitt

Value for Money
Product Quality
Customer Service
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Anish

AnishSydney, NSW

Like a snail

published

Big company
with 0% customers service and net is slower than snail. Never satisfy with this vodafone data and also adsl. Had to choose different internet.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Chanel C.

Chanel C.Perth, WA

  • 5 reviews
  • 3 likes

Can’t fix simple problems

published

My number has been saying Optus number is disconnected but I’m with Vodafone. Some people can call and some can’t. Complained repeatedly still not fixed.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Return Claim MadeNo
Plan Cost per MonthA$81.00
Store LocationPerth

Prepaid Activation impossible. Had to go to TIO.

published

Nothing works. Useless Customer service. Bought a $50 Vodafone Prepaid Starter Pack from Woolworths. Could not Activate online ("We have had an error Activating, please call us...") and the 100% INDIAN Call-Centre could not Activate it either. Had to go to Telecommunications Industry Ombudsman.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per MonthA$50.00
Included Data per Month10 GB
Store LocationWoolworths
ElizeS

ElizeSSydney, NSW

  • 3 reviews

My Vodafone login

published

Using "My Vodafone" online portal is very frustrating. It is very slow. It is difficult to find the information you want to see about your plan e.g. "date of plan expiry"
The online "Change my plan" function doesn't work and recommends you call 1555
I do not want to have verbal arrangements regarding my services or changes to it, because I have already had telephonically discussed arrangements, which did NOT HAPPEN and as a result I had to contact 1555 again

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per MonthA$65.00
Included Data per Month125 GB
Store LocationOnline
Sergei

SergeiSydney

  • 2 reviews

Difficult to transfer plan

published

I’ve been using my sim for 10 years now and have many things attached to it... bank account, work, government accounts. Now for some reasons my bday entered on sign up was wrong and now I can’t seem to make any amendments to my account. Surely there has to be some other way I can prove that this is my SIM card other than a bday. 10 years I’m stuck with this provider and can’t get out unless I change my number. It is extremely annoying.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per MonthA$40.00
Included Data per Month20 GB
Store LocationAirport
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Darren C

Darren CMid West, WA

  • 2 reviews
  • 1 like

Pathetic reception Geraldton thx TPG

published

Poor or no service inside house call drop outside thanks INet /TPG getting rid of plan forget Vodafone no upgrade forceable.

Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Return Claim MadeNo
Plan Cost per MonthA$40.00
Store LocationPrivate 2nd hand
Mark J

Mark JGreater Melbourne (Outer), VIC

  • 4 reviews
  • 3 likes

Vodafone doesn't deserve a single star. Customers deserve better.

published

Called them in May 2020 to cancel the tablet plan after 24 months got over. Customer service person acknowledged and cancelled it. I am still getting billed through the direct debit in October 2020. Called them to check and they said the plan was never cancelled. There is no note at their end.

Long waiting times, took 20 min to connect each time and gets disconnected randomly. Called agian today and they transferred to their Cancellation team, and automated IVR says, "You have called us outside business hours. Talk soon." and call got disconnected.

There is no option to cancel online.

Spoiled by Wekeend so far. But calling ombudsman on Monday if they are not refunding.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per MonthA$45.00
Included Data per Month25 GB
Store LocationWoden Westfield
Alessandro

AlessandroSouth East Queensland, QLD

Awful in every part of the world

published

Terrible customer service, internet connection is really really low, phone connection is also bad. Had an nbn plan and they increased the price without even telling.
Had same issues in Italy, USA, and now also in Australia.
Good Job Vodafone.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
John

JohnSydney, NSW

  • 6 reviews
  • 2 likes

Rubbish customer service

published

i did a google search to find a contact number to talk to someone about mobile broadband with vodafone. what an absolute disgrace, I could not find a phone number to call from a landline regardless of what i clicked on so that shows the contempt vodafone have for consumers. All good though, I called another major, spoke to a person and got what i needed but my recommendation is to avoid vodafoe completely.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per MonthA$35.00
Included Data per Month10 GB
Store LocationBELLA VISTA
Sharanya R.

Sharanya R.Sydney, NSW

No service to loyal customers

published

After being with them for 10+ years, was utterly disappointed at their customer service. No duh thing as loyalty. Will never recommend this service to anybody.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per MonthA$75.00
Store LocationCastle hill, castle towers shopping centre
Page 2 of 16
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Questions & Answers

decks

decksasked

If I connect Vodafone tv can I still use my dvd player/recorder to record free to air programs?

No answers
Fred K.

Fred K.asked

Each time I go to activate my SIM card each form of identity is not valid. Is it because I am supposedly underaged, which shouldn't be the case since I am an adult.

No answers
Jorge V.

Jorge V.asked

is the Keep Talking Plus Phone Insurance offered by vodafone (15 dollar/month) a good option??

1 answer
Prathamesh S.
Prathamesh S.

Yes. As it covered Accidental Damage protection, Lost & Stolen

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Details

CategoryMobile Phone Service Providers and Physical Shops
Network UsedVodafone
International Roaming Offered Yes

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