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Their reception is absolute rubbish, people can’t hear you when you call them, doesn’t matter where your calling from. Has been happening with me and a few other people I know who are with Vodafone. Vodafone won’t admit their is anything wrong with their service but the question is what ISNT wrong with their service. Their call centre staff are rude and ignorant, I don’t know which is worse, their reception or their customer service. Don’t go with them, better off paying more and going with Optus or Telstra.
Very dodgy mobile internet
I live in Mackay, Queensland, postcode 4740 and mobile internet is worse than 2G- very poor. I m not happy with that at all and thinking about changing to different providers. I been with Vodafone for 12 years and it’s shame that I have to move to different providers.
- Verified customer
been a happy vodafone customer since 2007
I am surprised by all these negative reviews, i have been with Vodafone for 13 years and i have never had any issues with them. the customer service team are helpful but sometimes a bit difficult to communicate with as there is a bit of a language barrier. i recently upgraded to a galaxy s20 and traded in my old galaxy s9 was given a great price and credit was processed to my account efficiently. they also help you set up your new phone and transfer all the apps and data from the old one to the new one in a matter of minutes.
the only thing i was a bit cautious about was when i went into store to pick up my new phone the vodafone guy nearly gave it to another customer who was also in the store as her name was also [name removed],
Instead of being helpful they punish
They continually overcharged for 'unlimited' data. Finally I went to the real Vodafone shop. They were very helpful and could see that the overcharging had been going on for many months.Vodafone was supposed to get back within 48 hours. Instead of that they slowed down the speed. They are near to impossible to get on the phone.
Service is unreliable, so is tech support
My voicemail randomly stops working & when people try to call me they are told that my phone is off when it's not. Technical support said that they would look into it and would call me in about two days. A week later after no call and phone not working I called again. After talking with the tech I was put on hold & then hung up on. No call back.
Dealing with Vodafone: An unmitigated nightmare
For the last three years or so I've been using Vodafone's mobile broadband. I've used the 4G PocketWifi device. It's great portability and ever so slightly lower monthly cost than NBN, so while the value might not be great it's also a plan that really suits me as I don't use much data.
However: service frequently drops out, several times every internet session. Internet speeds vary. Now when I tune in for Zoom meetings or teleconferences, I either just use my phone or use my phone hotspot as the vodafone service is so unreliable (or rather, rel...
- Verified customer
Customer services [name removed] gave wrong information. Missing credit which she claimed used up. Credit turned up again after a while. Instead of apologising, made up stories as she went along just to avoid giving back the credit. The audacity to claim, "I'm looking at your data usage in front of me and your credit was used up."
The process of calling into customer services was a hassle. The automated voice will ask for your phone number and passcode. When the customer services staff answers the call, she asked again. So what's the point of the automated message asking in the first place?
Took me close to an hour including writing this complaint to sort things out. Vodafone had failed before and is now failing again.
Its the worst service provider. They overcharged me due to their technical problem, they don’t get back to resolve it
Its not a good service provider at all.They never get to customer always customer need to get back every time and also they don’t solve the issues. I have received poor service so trying to switch over to other service provider for my new plan.
Poor service and security.
I don't get paper bills send out. Vodafone emails the bill. They had a technical problem and could not send me an email bill and now it is my fault that I did not pay. Security on my phone is appalling. Someone is hacking into it. Vodafone is not doing anything about it. Don't listen to their customers complaints and problems.
I hate Vodafone. .
Nothing positive to say after being a customer for 10 years. Terrible value and service. I hope this company goes bankrupt and burns in hell. I once year’s ago went 2 GB over my data plan was charged $2000, or $1 per megabyte. It was then shortly changed to what it is now $10 per GB, but clearly reducing the amount I and so many others were charged was out of the question. Criminal behaviour, customer service is overseas so you might as well talk to a robot. Poor value on prepaid and coverage is probably the worst of all companies. I genuinely hope it goes down and it probably will
Simply designed to rip you off
FACT 1: I paid for a My Credit Top Up and the store at Campbelltown Mall instead loaded on Pay As You Go and it was all gone in 1 day , despite me having a pre-paid credit of 5 days , it was used on data
No refund No hlep
3 visits to a Vodafone shop in the past year to prove my identity and re set my pin to exactly the same number and told again today that customer resolutions cannot help me as they cannot identify me .
This has happened to several friends and family and we are now certain it is simply a way for Vodafone to RIP OFF the vulnerable!
Left Optus and moved to Vodafone. Tried calling them today and was hanging on for 1 hour 20 minutes and had to hang up as there were no signs of them picking it up. They are hiding behind Covid19 which is crap. They have taken this opportunity to reduce cost by cutting staff. Will need to move somewhere where there is service but where? Everywhere you go in Australia it is becoming this. They just don't care because everyone dishing out bad service. These company does not do your heart any good.
Vodafone is the worst!! They refuse to cancle my plan after asking 5 times ripping me off a $158 month is discusting
Worst coverage.....i cant even use the data i have because Vodafone hasn't worked in any of the last 4 houses ive liven In what a disgrace!!!
Vodafone has personally let me down an ripped me off.
Have to pay $438 for a service i did not use
My dear Australians, i signed up for a vodafone wifi services on 2018 may 28, my contract end date is 2019 may 28, after contract end date i have not used the internet services, but vodafone has charged me untill 2019 december and sent a bill for $438, since i didnt pay for a service i didnt use this matter had given to Commercial credit and they bullying me to pay this amount, my humbel request for all Australians, PLEASE DO NOT SIGN UP FOR VODAFONE..PLEASE PLEASE PLEASE
Don’t sign up unless you are desperate
Paid the highest plan for nbn, and the speed wouldn’t even pass 24 at it’s peak speed. When I first signed up with the nbn, it was a nightmare experience to begin with. Hardly any follow up nor response until I staid that we were gonna write to the ombudsman. The cancelled the nbn instalment without notice too on top of that. Wasted 3 days after receiving the modem to just finally get them to give an ok connection with a new date for nbn tech to come in to the property.
Now trying to change my nbn plan, trying to contact via chat since the pho...ne call usually takes too long with nonstop transferring and nonstop id’ing (they don’t do warm transfer, do you would need to I’d yourself n repeat everything for every person you get transferred to). Their customer service chat takes so long, and stopped working all together without replying to my initial request (mind you, this is after almost 30mins on the chat). Trying to call now since there’s no email to contact them. Have been on hold for 30mins and still waiting. Unless you are like me, who is stuck with a contract. Run. Don’t sign up with this provider. Their customer service and coverage used to be much better than this. Seems like they don’t care about current customers anymore now.
Questions & Answers
Each time I go to activate my SIM card each form of identity is not valid. Is it because I am supposedly underaged, which shouldn't be the case since I am an adult.
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