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Vodafone

Vodafone (page 4 of 20)

1.6 from 2,271 reviews · View Statistics

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Nic

NicSouth East Queensland, QLD

Thank goodness

published

I recommend Vodafone. Personalised service from friendly people. Great internet coverage, the only problem has been my lack of technical ability & they have fixed my problem every time.

Micko D.

Micko D.Sydney, NSW

  • 2 reviews

Worst service including signing up

published
Hai-long G.

Hai-long G.Sydney, NSW

  • 5 reviews
  • 1 like

Bad Service

published

Call them and email them many times and still not getting my prepaid active also they didn't even give a number waste $40 on prepaid i already a few emails and i call today and they hang up on me today im so annoyed so bad review and i want my money back now report you to the ACCC and now going dispute the transaction

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Sasha

Sasha

  • 3 reviews

Worst telecom service ever

published

Have waited over an hour (And counting) just to speak to tech support department. I am
A new customer using the internet. Should have known after my iPhone 11 went missing in the post last year and took several months to replace (with the wrong colour).
The screenshot says it all. Don’t use this company. Bloody nightmare to deal with -the worst.

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Megan

MeganSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Great for the first few days

published

The customer care team is useless and 'are not taking calls today', it is impossible to contact anyone in relation to any problems, you cant change your plan because there are 'technical issues' and no one is available to help and you keep getting shifted from person to person with no resolve to problems. Nbn keeps dropping out and is slower than promised.

Daveant

Daveant

  • 2 reviews
  • 2 likes

Internet very slow. Frequent drop outs. Can't register for Vodafone.

published

What has happened to Vodafone? Internet works on and off. Previously worked well. Can't register for My Vodafone. SMS to get a password never arrives. What is happening? 30 words.

APG

APGGreater Melbourne (Inner), VIC

  • 6 reviews
  • 3 likes

Disrespectful and Rude Customer Service

published

Overcharging customers and no reversal options. The network is unreliable and customer service is rude. They will only ask you for a review or rate the customer care experience if you had a positive outcome. That’s not an ethical business model.

Gillian M.

Gillian M.Sydney, NSW

Disappointing

published

I have been with Vodafone for over 10 years however I will changing providers as their app is so unreliable, spending over an hour at a time trying to access the app is simply just frustrating and frankly not good enough. For a company this size they should really get their act into gear. Disappointing Vodafone!

Hubba D.

Hubba D.

  • 6 reviews
  • 9 likes

BEWARE

published

Vodafone need to realise that customer service is a big deal in Australia, I was on the phone for 30 minutes transfered from one person to the other with the English language being a barrier, after my many years of being a customer I now say goodbye and good riddens

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1 star is way too much!

published

No reception in most areas of Sydney, forget about using internet. I can't make phone calls inside my house, I have to go ouside to be able to talk with someone. My wife is on Vodafone and has the same issue, so it's not phone issue its network. Customer service is non existing. You can only talk to machine or wait hours to someone pick up or give you a call back. Most of the time they hang up.

Barry

Barry

  • 2 reviews

Useless company

published

I was with Vodafone for a long time this company could not careless for its customers, the service is terrible, just read other reviews, also they are now part of TPG which is another company that has no customer service, all they care about is how much money they can bleed out of you, beware of these companies go elsewhere

Trevor C.

Trevor C.Central Queensland, QLD

  • 3 reviews

Worst possible customer service

published

Unfortunately we lost a phone. Did the right thing and barred the sim immediately, since then trying to get (A) reinstated and then (B) totally close my accounts an absolute nightmare. Have had to go OTT in re-proving all of my ID's to them, each time by email, with response time each time around 3 days, cannot do any task with them on phone call or on chat. Even after doing all this still waiting for response to close accounts. Just an absolute nightmare of bad poor customer service.

Mariam531

Mariam531Sydney

  • 6 reviews
  • 11 likes

Mobile Postpaid - Customer Representative Review

published
Shane

ShanePerth

  • 29 reviews
  • 13 likes

Always goes back to original price

published

Vodafone is no.1 cheater in Australia. They are fraud.

published

Vodafone is no.1 cheater in Australia. I got prepaid SIM, I got 60GB data first, they told me that I could get 60GB(35GB+25GB bonus) every month if I setup my plan on auto recharge. Upon 2nd recharge they didn't acknowledged that offer instead gave me 45GB. Then I ordered for postpaid Sim, 100GB for $45 monthly plan, after accepting that order they only gave me 60GB for $50. Vodafone is fraud. Also speed is very slow, 4g is not 4g. When you call Vodafone , all support by Indian people. No manner

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shane

shane

  • 2 reviews
  • 4 likes

These guys have gotten worse in every way. U get what u pay for.

published

These idiots have gotten worse over the last year or so. When my hi speed data is finished i can't even Google. I was not like this a year ago.
When u ring them it goes straight to India. So your already angry then you have to repeat everything u say to someone from India that doesn't understand Aussie english.
I'm changing to Telstra. I will pay more for less stress.
Vodaphone has gone down hill.

John Geo

John GeoGreater Melbourne (Outer), VIC

  • 4 reviews
  • 2 likes

Bad network coverage.

published

As soon as you take a step out of Metro Melbourne there is no signal.
Got rid of them and went with a proper provider.
Don't waste your time with them.
Leave as soon as possible.

Ed s

Ed sSydney, NSW

Customer service have no idea

published

Several weeks ago i chaged mobile phones my number stayed the same however i was unble to copy my email because i had forgotten the password. I set up a new email notfied vodafone by the myvodfone app and followed up with phone call to ensure that i did it right i was assured that it did.
I am receiving emails including my monthly bill at the old email address.
I phone customer service today to ask why. I got quicly frustrated by questions this soon turned to anger so i hung up.
I am now seriously considering going to another provider who is not attached to vodafone

Good

Good

  • 3 reviews
  • 1 like

bad service

published
Gagab

Gagab

  • 11 reviews
  • 8 likes
  • Verified customer

Worst customer support ever - dont get traped

published

One of the worst service I ever had, customer support team committed that the service will be activated in 4 hours, I should disconnect from previous provide, which I did and now its been 5 days without internet.
Each time I call the customer support team they say "I wish I could help you but I cant its pending with backend team"
I requested to talk to Supervisor, but he cant talk to end customer... one of the worst service ever

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Questions & Answers

decks

decksasked

If I connect Vodafone tv can I still use my dvd player/recorder to record free to air programs?

No answers
Fred K.

Fred K.asked

Each time I go to activate my SIM card each form of identity is not valid. Is it because I am supposedly underaged, which shouldn't be the case since I am an adult.

No answers
Jorge V.

Jorge V.asked

is the Keep Talking Plus Phone Insurance offered by vodafone (15 dollar/month) a good option??

1 answer
Prathamesh S.
Prathamesh S.

Yes. As it covered Accidental Damage protection, Lost & Stolen

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Details

CategoryMobile Phone Service Providers and Physical Shops
Network UsedVodafone
International Roaming Offered Yes

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