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Vodafone (page 4 of 20)
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NicSouth East Queensland, QLD
Thank goodness
I recommend Vodafone. Personalised service from friendly people. Great internet coverage, the only problem has been my lack of technical ability & they have fixed my problem every time.
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Micko D.Sydney, NSW
- 2 reviews
Worst service including signing up
They don't even deserve a single star.
I was a subscriber last year and their service is terrible. I couldn't get any signal in my office and their data speeds are slow, intermittent on other areas. I switched to Telstra since then - which is a million times better in terms of speed and coverage.
Recently, I pre-ordered an iPhone with them and after a few hours, I got an email that I am not eligible - with no reason at all. They did a credit check and all my credit ratings are good (Excellent in Experian, Very Good in Equifax, Good in illion...Read more
). So, I don't understand how I got rejected. I emailed them but there was no reply at all. This is ridiculous! I always get approved for all my credit card applications (never have I ever been rejected). Vodafone, a telco and not even a creditor or a lender, refuses to render their measly $40 mobile plan (+ cost of the iPhone). The only reason I would ever want to purchase the iPhone from them is their $100 trade-up bonus credits and nothing else. The way I look at this is that their promos are a sham such that when there are too many availing it, they would simply reject you. Nice try Vodafone! I will never fall into any of your stupid promos ever again.Similar opinion? Write a review on ProductReview.com.au!
Hai-long G.Sydney, NSW
- 5 reviews
- 1 like
Bad Service
Call them and email them many times and still not getting my prepaid active also they didn't even give a number waste $40 on prepaid i already a few emails and i call today and they hang up on me today im so annoyed so bad review and i want my money back now report you to the ACCC and now going dispute the transaction
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Sasha
- 3 reviews
Worst telecom service ever
Have waited over an hour (And counting) just to speak to tech support department. I am
A new customer using the internet. Should have known after my iPhone 11 went missing in the post last year and took several months to replace (with the wrong colour).
The screenshot says it all. Don’t use this company. Bloody nightmare to deal with -the worst.
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MeganSouth East Queensland, QLD
- 2 reviews
- 1 like
Great for the first few days
The customer care team is useless and 'are not taking calls today', it is impossible to contact anyone in relation to any problems, you cant change your plan because there are 'technical issues' and no one is available to help and you keep getting shifted from person to person with no resolve to problems. Nbn keeps dropping out and is slower than promised.
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Daveant
- 2 reviews
- 2 likes
Internet very slow. Frequent drop outs. Can't register for Vodafone.
What has happened to Vodafone? Internet works on and off. Previously worked well. Can't register for My Vodafone. SMS to get a password never arrives. What is happening? 30 words.
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APGGreater Melbourne (Inner), VIC
- 6 reviews
- 3 likes
Disrespectful and Rude Customer Service
Overcharging customers and no reversal options. The network is unreliable and customer service is rude. They will only ask you for a review or rate the customer care experience if you had a positive outcome. That’s not an ethical business model.
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Gillian M.Sydney, NSW
Disappointing
I have been with Vodafone for over 10 years however I will changing providers as their app is so unreliable, spending over an hour at a time trying to access the app is simply just frustrating and frankly not good enough. For a company this size they should really get their act into gear. Disappointing Vodafone!
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Hubba D.
- 6 reviews
- 9 likes
BEWARE
Vodafone need to realise that customer service is a big deal in Australia, I was on the phone for 30 minutes transfered from one person to the other with the English language being a barrier, after my many years of being a customer I now say goodbye and good riddens
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1 star is way too much!
No reception in most areas of Sydney, forget about using internet. I can't make phone calls inside my house, I have to go ouside to be able to talk with someone. My wife is on Vodafone and has the same issue, so it's not phone issue its network. Customer service is non existing. You can only talk to machine or wait hours to someone pick up or give you a call back. Most of the time they hang up.
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Barry
- 2 reviews
Useless company
I was with Vodafone for a long time this company could not careless for its customers, the service is terrible, just read other reviews, also they are now part of TPG which is another company that has no customer service, all they care about is how much money they can bleed out of you, beware of these companies go elsewhere
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Trevor C.Central Queensland, QLD
- 3 reviews
Worst possible customer service
Unfortunately we lost a phone. Did the right thing and barred the sim immediately, since then trying to get (A) reinstated and then (B) totally close my accounts an absolute nightmare. Have had to go OTT in re-proving all of my ID's to them, each time by email, with response time each time around 3 days, cannot do any task with them on phone call or on chat. Even after doing all this still waiting for response to close accounts. Just an absolute nightmare of bad poor customer service.
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Mariam531Sydney
- 6 reviews
- 11 likes
Mobile Postpaid - Customer Representative Review
Have been a customer of Vodafone for years on and off.
I find their customer service at general enquiries and technical department great if not perfect. Can't believe the flak they receive here. They have always been easy to deal with in regards to my concerns, assisted in a friendly and professional way. They get straight to the problem and resolve it in a timely manner with no fuss whether it be technical issue, setting up new phone or general account enquiries. Sure, some of them have accents that I couldn't understand or names I couldn't pr...Read more
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ShanePerth
- 29 reviews
- 13 likes
Always goes back to original price
In the area of Maylands very bad reception for Vodafone mobile and Vodafone wifi.
Another friend of mine has the same problem and he lives in the same area perth metro been like this for
along time.
Another problem that happen to me when using Vodafone sim that i did not like at all as when your contract is up with them normally 12 months it reverts back to the undiscounted price.
As i've used another mobile company and theirs stayed at the discounted price all the time i was with
them and did not revert back to the original price.
Another reas...Read more
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Vodafone is no.1 cheater in Australia. They are fraud.
Vodafone is no.1 cheater in Australia. I got prepaid SIM, I got 60GB data first, they told me that I could get 60GB(35GB+25GB bonus) every month if I setup my plan on auto recharge. Upon 2nd recharge they didn't acknowledged that offer instead gave me 45GB. Then I ordered for postpaid Sim, 100GB for $45 monthly plan, after accepting that order they only gave me 60GB for $50. Vodafone is fraud. Also speed is very slow, 4g is not 4g. When you call Vodafone , all support by Indian people. No manner
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shane
- 2 reviews
- 4 likes
These guys have gotten worse in every way. U get what u pay for.
These idiots have gotten worse over the last year or so. When my hi speed data is finished i can't even Google. I was not like this a year ago.
When u ring them it goes straight to India. So your already angry then you have to repeat everything u say to someone from India that doesn't understand Aussie english.
I'm changing to Telstra. I will pay more for less stress.
Vodaphone has gone down hill.
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John GeoGreater Melbourne (Outer), VIC
- 4 reviews
- 2 likes
Bad network coverage.
As soon as you take a step out of Metro Melbourne there is no signal.
Got rid of them and went with a proper provider.
Don't waste your time with them.
Leave as soon as possible.
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Ed sSydney, NSW
Customer service have no idea
Several weeks ago i chaged mobile phones my number stayed the same however i was unble to copy my email because i had forgotten the password. I set up a new email notfied vodafone by the myvodfone app and followed up with phone call to ensure that i did it right i was assured that it did.
I am receiving emails including my monthly bill at the old email address.
I phone customer service today to ask why. I got quicly frustrated by questions this soon turned to anger so i hung up.
I am now seriously considering going to another provider who is not attached to vodafone
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Good
- 3 reviews
- 1 like
bad service
I had Vodafone regarding my account my contract had and upgraded my phone with contract prepaid as had previously and now keep on recieving messages I had used up my international minutes which I don’t call any international countries and my comes $138.00 every month this just started with COVID-19 we are been charged for services we don’t know off when phone the call centre you will go from 1 to 7 different people if they understand they hang up on or claiming that they cannot verify you and saying due privacy etc but after a minute you will...Read more
get message saying they were not help so if they could not verify you how is the sent messages since they said they are unable to know who you are.How sure are they same person sending you a text via isn’t contradictory you just said you can’t help?? Am I missing something her? They are rude?? When speaking to customers.the service is extremely poor!!Similar opinion? Write a review on ProductReview.com.au!
Gagab
- 11 reviews
- 8 likes
- Verified customer
Worst customer support ever - dont get traped
One of the worst service I ever had, customer support team committed that the service will be activated in 4 hours, I should disconnect from previous provide, which I did and now its been 5 days without internet.
Each time I call the customer support team they say "I wish I could help you but I cant its pending with backend team"
I requested to talk to Supervisor, but he cant talk to end customer... one of the worst service ever
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Questions & Answers
decksasked
If I connect Vodafone tv can I still use my dvd player/recorder to record free to air programs?
No answers
Fred K.asked
Each time I go to activate my SIM card each form of identity is not valid. Is it because I am supposedly underaged, which shouldn't be the case since I am an adult.
No answers
Jorge V.asked
is the Keep Talking Plus Phone Insurance offered by vodafone (15 dollar/month) a good option??
Details
Category | Mobile Phone Service Providers and Physical Shops |
---|---|
Network Used | Vodafone |
International Roaming Offered | Yes |
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