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Vodafone

Vodafone

1.6 from 2,170 reviews · View Statistics

Reviews

1.3

41 reviews
5
(3)
4
(0)
3
(0)
2
(0)
1
(38)
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Reviewer Photos & Videos

Kuperan Yogeswaran

Kuperan YogeswaranGreater Melbourne (Metropolitan), VIC

  • Verified customer

About my bills

published

I had Vodafone regarding my account I spoke customer service last month they sanding total bill $2150 they told me this bill included phone and monthly payment ,I agree ok I explain my situation at Moment then I asked to payment 4 instalment they asked first payment $650 then 3 left then I paid $500 then i have only $1000 remaining today I checked my account they was sanding another $756 again I asked customer service this morning they told me this new bill for phone I confused because last month I agree only $2150 I don’t what’s going on voddafone this a not good service really they need explaining

Customer Service
Transparency
Value for Money
Product Quality
Local Reception
Return Claim MadeYes
Included Data per Month33 GB
Store LocationSt. Albans

The reviewer stated that an incentive was offered for this review

Prinal

PrinalGreater Melbourne (Outer), VIC

  • 3 reviews
  • 5 likes

NEVER SIGN UP WITH VODAFONE!!!!

published

I was Charged $139.99 and charged me for two months NBN in one billion cycle. terrible service, NBN has been down for 3+ months and no support arrived. Customer services to useless, no help at all, every agent keeps repeating the same information over and over again. once a call is transferred the same information needs to be repeated to the new agent.

Customer Service
Transparency
Value for Money
Product Quality
Local Reception
Plan TypePost-Paid with Phone
Return Claim MadeYes
Shilin

ShilinPerth, WA

Do not go with Vodafone!

published
Customer Service
Transparency
Value for Money
Product Quality
Return Claim MadeYes
Plan Cost per MonthA$55.00
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Ahmed E.

Ahmed E.Sydney, NSW

  • 2 reviews
  • 6 likes

Stay away!!

published

So you purchase an awful device and you stuck with it just because!
If you're buying a new device don't even think about going with them
Go for another company that appreciate customer experience
Because they don't

Customer Service
Transparency
Value for Money
Product Quality
Plan TypePost-Paid with Phone
Return Claim MadeYes
Plan Cost per MonthA$50.00
Included Data per Month50 GB
Store LocationWollstonecraft
Hassan R.

Hassan R.

  • 2 reviews

Vodafone, mobile phone, NBN, shop services, online chats, contact

published

Reliability of NBN is depends to your luck, sometimes you can have it only for short time and then your internet is gone.
Reception of mobile, you can call but they can not here you.
Customer Service of Vodafone branches, could no be worth, within one week after connection I went 7 times with zero results.
Live Chat: I had many customer support Live Chat, only in one chat they transferred me to 4 people, which you need to explain everything again and again, no expertise, no solution
Telephone Contact: Be patient to wait over 2 hrs and naturally you switch off.

If you would like heart attack go for Vodafone.

Customer Service
Transparency
Value for Money
Product Quality
Local Reception
Plan TypePost-Paid with Phone
Return Claim MadeYes
Plan Cost per MonthA$120.00
Cira

CiraGreater Melbourne (Inner), VIC

Beware of this company in Australia

published

Beware of this company in Australia. Very bad customer service, I called three times for a problem, since I bought two phones the price was $ 2,200 and they gave me a year of amazon prime. Later on the invoice they charged me the amount of Amazon Prime and I claimed and they told me that they had been confused and I did not have that offer. Call three times and each time you call they tell you that it is solved and they do nothing. Customer service is very bad, they do nothing to fix it. A disaster. I do not recommend this company.

Customer Service
Transparency
Value for Money
Product Quality
Local Reception
Plan TypePost-Paid with Phone
Return Claim MadeYes
Plan Cost per MonthA$70.00
Included Data per Month8 GB
Store LocationST KILDA

Huge Disappointment

published
Customer Service
Transparency
Value for Money
Product Quality
Local Reception
Plan TypePost-Paid Sim Only
Return Claim MadeYes
Plan Cost per MonthA$25.00
Included Data per Month25 GB

The reviewer stated that an incentive was offered for this review

Riza

RizaPerth, WA

Good costumer service

published

I have a good experienced no problem at all.
People are very friendly they give is a free card for coffee.
Thank you i have no words just good experienced. Good good

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid with Phone
Return Claim MadeYes
Plan Cost per MonthA$40.00
Included Data per Month15 GB
Store LocationWillaton

The reviewer stated that an incentive was offered for this review

Mrsrson

MrsrsonSydney, NSW

  • 4 reviews
  • 2 likes
  • Verified customer

they wont help when you need them to

published
Customer Service
Transparency
Value for Money
Product Quality
Local Reception
Plan TypePost-Paid with Phone
Return Claim MadeYes
Plan Cost per MonthA$377.00
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Tony

TonyDarling Downs, QLD

  • 5 reviews
  • 2 likes

Prepaid voucher

published

I bought a prepaid voucher. Activated it, I tried to access the internet, couldn't. When I did, I found it was all gone. I texted Vodafone. I got a poor response. They said my security code wasn't the same. I texted them the next day. They fixed me up with a new security code. And arranged for a new voucher.

Customer Service
Transparency
Value for Money
Product Quality
Local Reception
Plan TypePre-Paid Sim Only
Return Claim MadeYes
Plan Cost per MonthA$30.00
Included Data per Month4 GB
Store LocationGrand Central Toowoomba City
Srinivas

SrinivasIllawarra, NSW

  • 8 reviews
  • 2 likes

Worst service

published

Its been 75 days and still am paying for the phone i never received. Stupid company doesnt have a fng bcp. Cant reach, but they csn xontinur with the direct debit. Cant wait to move to a service who has their servixe centres in australia.

Customer Service
Transparency
Value for Money
Product Quality
Local Reception
Plan TypePost-Paid with Phone
Return Claim MadeYes
Plan Cost per MonthA$60.00
Included Data per Month60 GB
Store LocationOver the phone

Their website is always under maintaining

published

I have been with this mobile provider since 2009. Now, I really get frustrated with their website and mobile app. so difficult to login. It's getting worse. Even if you just want to look at some simple information of their products. Always says, we’ll be back online soon.
We’re currently updating our site with scheduled improvements. Please check back soon.

Customer Service
Transparency
Value for Money
Product Quality
Local Reception
Plan TypePost-Paid Sim Only
Return Claim MadeYes
Plan Cost per MonthA$45.00
Included Data per Month20 GB
Store Locationonline
Nick

NickGreater Melbourne (Outer), VIC

Disgusted

published

Moving all my Vodafone services else where I got treated like rubbish today no option after being a loyal customer for five years absolutely disgusting and pathetic couldn’t even get connected to an Australian customer service

Customer Service
Transparency
Value for Money
Product Quality
Plan TypePost-Paid with Phone
Return Claim MadeYes
Store LocationEpping
Man

ManSouth East Queensland, QLD

  • 2 reviews
  • 2 likes

Very bad customer service

published

My phone is playing up and took to the shop for 5 times and they sent it away came back just with software update and still have problems and also more problems

Customer Service
Transparency
Value for Money
Product Quality
Local Reception
Return Claim MadeYes
Plan Cost per MonthA$70.00
Included Data per Month3 GB
k allison

k allisonNorthern Region, NSW

prepaid internet robbery

published
Customer Service
Transparency
Value for Money
Plan TypePre-Paid Sim Only
Return Claim MadeYes
Physical Shops

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Ken

KenSydney, NSW

Keep well away from Vodafone

published
Customer Service
Transparency
Value for Money
Product Quality
Local Reception
Plan TypePre-Paid Sim Only
Return Claim MadeYes
Plan Cost per MonthA$30.00

There is no phone company more useless, and that's saying something

published

Don't assume their website is accurate. They will take your money, and only after they have your cash will they inform you of the truth. Refunds are a huge pain.

Customer Service
Transparency
Value for Money
Product Quality
Local Reception
Plan TypePre-Paid Sim Only
Return Claim MadeYes
Plan Cost per MonthA$40.00
Included Data per Month20 GB
Store LocationSouth Launceston

EAST GARDENS shopping centre ground floor outlet Vodafone

published
Customer Service
Plan TypePost-Paid with Phone
Return Claim MadeYes
Viswakanth Davuluri

Viswakanth Davuluri

  • 5 reviews
  • 2 likes

Ridiculous network coverage and Incompetent customer service

published

I have been a Vodafone customer for 13 years and moving out after experiencing a bad network coverage for long time. Customer service is absolutely incompetent. I have opted for a $5 roaming service and had to move out to a local network - but charged by Vodafone even though network was 0. When raised the same with technical team - after 48hours a reply received " everything looks good -no issues".

Customer Service
Transparency
Value for Money
Product Quality
Plan TypePost-Paid with Phone
Return Claim MadeYes
Plan Cost per MonthA$117.00
Included Data per Month50 GB
Nav

NavSydney, NSW

  • 2 reviews

Very very bad service and customer service

published

Very bad network and customer service very bad please not use vodafone. We paying for nothing very bad service if u call customer service the are very bad service never fix u r problem one u done u r contract

Customer Service
Transparency
Value for Money
Product Quality
Plan TypePost-Paid with Phone
Return Claim MadeYes

The reviewer stated that an incentive was offered for this review

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Questions & Answers

Fred K.

Fred K.asked

Each time I go to activate my SIM card each form of identity is not valid. Is it because I am supposedly underaged, which shouldn't be the case since I am an adult.

No answers
Jorge V.

Jorge V.asked

is the Keep Talking Plus Phone Insurance offered by vodafone (15 dollar/month) a good option??

1 answer
Prathamesh S.
Prathamesh S.

Yes. As it covered Accidental Damage protection, Lost & Stolen

John G

John Gasked

Mosman NSW agent

No answers

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