Vodafone Mobile

NO LOYALTY TO CUSTOMERS

If I could give it a zero I would. I was with them for nearly 20 years, went on holidays for a few months and they cancelled my number then had the gall to make me pay and jump through hops to get it back. Disgusting. Once I unlock my personal accounts to a new number, I will cancel the number and NEVER use them again. Show details

Useless call centre operators who are hard to understand and hopeless

First and only experience with Vodafone. And will never go there again. An hour And a half on the net trying to activate a phone, then another hour or so trying to speak to someone and the phone is still not working. You make the process so frustrating and hard Show details

Shameful service that makes other telecommunications companies look like gold

Have to say I thought Telstra were bad but Vodafone takes lack of customer service to a whole new level. I made the misfortune of signing up with them only a few months ago and I am in the process of cancelling all my services right now. I wrote a letter of complaint back in February and they never responded. When I ring all I get is the same scripted response. Noone can think outside the square to help the customer. It is a totally shameful company and service that I will never ever deal with again. Show details

go with another network

I was very disappointed with the network Most of the time, there was no signal lately, they charged me extra on my monthly bill without any communication Show details

Vodaphone put customer service and not listening to what a customer has said

I am EPOA for my Fathers account Post paid mobile plan of $55 I requested by phone 3 times now to change to a prepaid mobile sim paid 12 monthly at $265 per year ( no monthly payments) . So far it has been 3 months and they are still not doing what I’ve asked. My dad is in nursing care and doesn’t need a $50 a month sim. The sim I asked for $265 paid once a year. I’m frustrated and angry that they once again have not done what I’ve asked. I will be canceling this account with Vodafone unless they can do it right and fix it. He is in nursing car... Read moree he does not need a $50 a month sim 12 month account, I specially asked for a prepaid 12 monthly payment only. They have been giving me the run around for over 3 months more and it’s costing my dad money he can’t afford.

No reception for a month

My sick mother and I had zero coverage on the Gold Coast for over a month!! And she can't even contact voda to ask for her money back ..how does vodafone justify that. So we have both switched to Telstra ...perfect reception... GOOD BYE VODAFONE. Show details

Vodafone: Incompetence, False Promises, and Wasted Time

Absolutely disappointed with Vodafone's service. After waiting for a month, I still hadn't received my order. Upon contacting their customer service through chat, they directed me to pick up my order from a local store, only to find out they didn't even have what I ordered available. After another call to their customer service, their brilliant solution was for me to go to a supermarket and purchase a $2 starter pack to activate my plan! Seriously? This is not just incompetence; it's sheer negligence. Not only did they waste a significant amount of my time, but they also incurred additional costs on my end. Save yourself the headache and steer clear of Vodafone. Show details

Bill comes later and being charged for it twice

That’s just ridiculous, I used to receive my bills On email now they send a text saying that they don’t send email anymore and for that I have to pay an fine of $25 it’s being 2 month already!!! Vodafone fix your email!!! Show details

Shellharbour branch

Drove 1 hour to get a new phone, wait was long, but service best ever, they made me feel like a human not like a number, because I'm old and have very little experience with Internet on Mobil ,Everything was set up on my new phone, even took the time to show me how to operate it. HOW GOOD IS THAT, Thank U guys. 10/10 Show details

The new technology

As I have a new 5G phone still I can't use it with Vodafone as it's not compatible to make or receive phone calls but I can use the Internet and all the options. Now I need to buy new phones for me and my kids to satisfy Vodafone Australia.
If I can rate u zero start I'll do but u don't even deserve it. New technology hahahahaaaaaa Show details

The best provider in Australia

I recently switched to Vodafone and I have noticed much better internet coverage and speeds, since switching I have saved so much money and can now use 5G at my house, also when switching I chose the $30 pre paid subscription, about a month ago, for the first 3 months I get 45GB instead of 20GB, when I did my second recharge at a night owl service station I had some issues, thankfully I called Vodafone and a coustomer service representative helped me and told me that I can recharge my service on the app and opt in for auto recharge and save $5 per month also my 5G home internet is very fast and reliable, I totally recommend Vodafone. Show details

Won’t work overseas in Brazil

Bought international package for $35 as I needed the phone whilst overseas in Brazil and you can’t receive calls or text messages. Support is useless all they suggest is the same thing and really basic, clearly they have no idea what’s really the issue. I moved to Vodafone exactly because I needed the service in Brazil and they told it would work. Now I am stuck here and can’t receive calls or text messages which is a big issue for me (I can make calls and use data roaming). They basically took my money for nothing. They just lost a customer as I’ll move out from them as soon as I am back to Australia. Show details

Worst mobile provider. No service in byron bay and very very slow in GC

Expensive and slow. Stay away. Worst mobile provider. No service in byron bay and very very slow in GC Show details