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Vodafone

Vodafone

1.6 from 2,277 reviews · View Statistics

Reviews

1.3

31 reviews
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unhappy customer

unhappy customerSydney, NSW

Misguided Sale

published

Misguided Sale
Couple of days ago, I was told that I will get $500 + Trade-in value of my old phones. When I purchase any new phone.
I ordered 3 phones (2x Iphone Max and 1x Samsung Note20).
When sale completed, I was told to download Trade-in App and provide trade in reference Number.
Today I called to 1555 with Trade-in reference of my old phone, Vodafone sales person told me that $500 trade-in is available to only with new Samsung S21.
Anyone can help me to resolve the issue or should I go to The Telecommunications Industry Ombudsman (TIO).
Vodafone sales team in India (1555) are not willing to help.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeYes
AbbeyP

AbbeyPWheatbelt, WA

  • 6 reviews
  • 2 likes

RECORD all your phonecalls with them when you have issues!!!!

published
Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeYes
Store LocationPhonecall
lltotes

lltotessunshine coast

  • 12 reviews
  • 6 likes

Minus 1 billon Stars - I’d rather eat razor blades

published
Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeYes
Store LocationMaroochydore
1 comment
lltotes
lltotes
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Thi T.

Thi T.Greater Melbourne (Inner), VIC

Bad Online Support Team

published

I wanted a 12pro max, I tried to order my phone twice and they get it wrong at the first time ( wrong product, wrong address), then I tried to order again, after everything done I didn’t get any receipt. I gotta wait for a week to get reply from Facebook support team then they said: You didn’t order anything, I see there’s an 12 pro iphone (the wrong one) but its been cancelled. The worst service ever!

Value for Money
Product Quality
Customer Service
Local Reception
Plan TypePost-Paid with Phone
Return Claim MadeYes
Plan Cost per Month$200.00
Included Data per Month100 GB

The reviewer stated that an incentive was offered for this review

Prinal

PrinalGreater Melbourne (Outer), VIC

  • 3 reviews
  • 5 likes

NEVER SIGN UP WITH VODAFONE!!!!

published

I was Charged $139.99 and charged me for two months NBN in one billion cycle. terrible service, NBN has been down for 3+ months and no support arrived. Customer services to useless, no help at all, every agent keeps repeating the same information over and over again. once a call is transferred the same information needs to be repeated to the new agent.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeYes
Ahmed E.

Ahmed E.Sydney, NSW

  • 2 reviews
  • 8 likes

Stay away!!

published

So you purchase an awful device and you stuck with it just because!
If you're buying a new device don't even think about going with them
Go for another company that appreciate customer experience
Because they don't

Value for Money
Product Quality
Customer Service
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeYes
Plan Cost per Month$50.00
Included Data per Month50 GB
Store LocationWollstonecraft
Hassan R.

Hassan R.

  • 3 reviews

Vodafone, mobile phone, NBN, shop services, online chats, contact

published

Reliability of NBN is depends to your luck, sometimes you can have it only for short time and then your internet is gone.
Reception of mobile, you can call but they can not here you.
Customer Service of Vodafone branches, could no be worth, within one week after connection I went 7 times with zero results.
Live Chat: I had many customer support Live Chat, only in one chat they transferred me to 4 people, which you need to explain everything again and again, no expertise, no solution
Telephone Contact: Be patient to wait over 2 hrs and naturally you switch off.

If you would like heart attack go for Vodafone.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeYes
Plan Cost per Month$120.00
Cira

CiraGreater Melbourne (Inner), VIC

Beware of this company in Australia

published

Beware of this company in Australia. Very bad customer service, I called three times for a problem, since I bought two phones the price was $ 2,200 and they gave me a year of amazon prime. Later on the invoice they charged me the amount of Amazon Prime and I claimed and they told me that they had been confused and I did not have that offer. Call three times and each time you call they tell you that it is solved and they do nothing. Customer service is very bad, they do nothing to fix it. A disaster. I do not recommend this company.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeYes
Plan Cost per Month$70.00
Included Data per Month8 GB
Store LocationST KILDA
Riza

RizaPerth, WA

Good costumer service

published

I have a good experienced no problem at all.
People are very friendly they give is a free card for coffee.
Thank you i have no words just good experienced. Good good

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePost-Paid with Phone
Return Claim MadeYes
Plan Cost per Month$40.00
Included Data per Month15 GB
Store LocationWillaton

The reviewer stated that an incentive was offered for this review

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Mrsrson

MrsrsonSydney, NSW

  • 4 reviews
  • 2 likes
  • Verified customer

they wont help when you need them to

published
Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeYes
Plan Cost per Month$377.00
Tony

TonyDarling Downs, QLD

  • 5 reviews
  • 2 likes

Prepaid voucher

published

I bought a prepaid voucher. Activated it, I tried to access the internet, couldn't. When I did, I found it was all gone. I texted Vodafone. I got a poor response. They said my security code wasn't the same. I texted them the next day. They fixed me up with a new security code. And arranged for a new voucher.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeYes
Plan Cost per Month$30.00
Included Data per Month4 GB
Store LocationGrand Central Toowoomba City
Srinivas

SrinivasIllawarra, NSW

  • 8 reviews
  • 2 likes

Worst service

published

Its been 75 days and still am paying for the phone i never received. Stupid company doesnt have a fng bcp. Cant reach, but they csn xontinur with the direct debit. Cant wait to move to a service who has their servixe centres in australia.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeYes
Plan Cost per Month$60.00
Included Data per Month60 GB
Store LocationOver the phone
Nick

NickGreater Melbourne (Outer), VIC

Disgusted

published

Moving all my Vodafone services else where I got treated like rubbish today no option after being a loyal customer for five years absolutely disgusting and pathetic couldn’t even get connected to an Australian customer service

Value for Money
Product Quality
Customer Service
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeYes
Store LocationEpping
k allison

k allisonNorthern Region, NSW

prepaid internet robbery

published
Value for Money
Customer Service
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeYes
Ken

KenSydney, NSW

Keep well away from Vodafone

published
Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeYes
Plan Cost per Month$30.00
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There is no phone company more useless, and that's saying something

published

Don't assume their website is accurate. They will take your money, and only after they have your cash will they inform you of the truth. Refunds are a huge pain.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeYes
Plan Cost per Month$40.00
Included Data per Month20 GB
Store LocationSouth Launceston

EAST GARDENS shopping centre ground floor outlet Vodafone

published
Customer Service
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeYes
Viswakanth Davuluri

Viswakanth Davuluri

  • 5 reviews
  • 2 likes

Ridiculous network coverage and Incompetent customer service

published

I have been a Vodafone customer for 13 years and moving out after experiencing a bad network coverage for long time. Customer service is absolutely incompetent. I have opted for a $5 roaming service and had to move out to a local network - but charged by Vodafone even though network was 0. When raised the same with technical team - after 48hours a reply received " everything looks good -no issues".

Value for Money
Product Quality
Customer Service
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeYes
Plan Cost per Month$117.00
Included Data per Month50 GB
Nav

NavSydney, NSW

  • 2 reviews

Very very bad service and customer service

published

Very bad network and customer service very bad please not use vodafone. We paying for nothing very bad service if u call customer service the are very bad service never fix u r problem one u done u r contract

Value for Money
Product Quality
Customer Service
Transparency
Plan TypePost-Paid with Phone
Return Claim MadeYes

The reviewer stated that an incentive was offered for this review

Victum

VictumAustralian Capital Territory

No stars at all: this company is full of scammers & fraudsters

published
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeYes
Plan Cost per Month$45.00
Included Data per Month5 GB
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Questions & Answers

Danielle m.

Danielle m.asked

I have been charged $148 this month as part of my bill. The $148 is itemised as ‘pricing plan’ . What is that?

No answers
Jenny R.

Jenny R.asked

TXT confirmation to another mobile what does this question mean when I am topping up my phone

No answers
decks

decksasked

If I connect Vodafone tv can I still use my dvd player/recorder to record free to air programs?

No answers

Get an answer from our members

Details

CategoryMobile Phone Service Providers and Physical Shops
Network UsedVodafone
International Roaming Offered Yes

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