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Vodafone

Vodafone (page 2 of 3)

1.6 from 2,245 reviews · View Statistics

Reviews

1.3

46 reviews
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Ken

KenSydney, NSW

Keep well away from Vodafone

published
Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeYes
Plan Cost per MonthA$30.00

There is no phone company more useless, and that's saying something

published

Don't assume their website is accurate. They will take your money, and only after they have your cash will they inform you of the truth. Refunds are a huge pain.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeYes
Plan Cost per MonthA$40.00
Included Data per Month20 GB
Store LocationSouth Launceston

EAST GARDENS shopping centre ground floor outlet Vodafone

published
Customer Service
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeYes
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Viswakanth Davuluri

Viswakanth Davuluri

  • 5 reviews
  • 2 likes

Ridiculous network coverage and Incompetent customer service

published

I have been a Vodafone customer for 13 years and moving out after experiencing a bad network coverage for long time. Customer service is absolutely incompetent. I have opted for a $5 roaming service and had to move out to a local network - but charged by Vodafone even though network was 0. When raised the same with technical team - after 48hours a reply received " everything looks good -no issues".

Value for Money
Product Quality
Customer Service
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeYes
Plan Cost per MonthA$117.00
Included Data per Month50 GB
Nav

NavSydney, NSW

  • 2 reviews

Very very bad service and customer service

published

Very bad network and customer service very bad please not use vodafone. We paying for nothing very bad service if u call customer service the are very bad service never fix u r problem one u done u r contract

Value for Money
Product Quality
Customer Service
Transparency
Plan TypePost-Paid with Phone
Return Claim MadeYes

The reviewer stated that an incentive was offered for this review

Sam

SamSydney, NSW

Bad company

published

Two months ago I am trying to amicably resolve an improper charge on my account, and so far I could not. worst care I've ever seen in my life. I don't recommend this crap to anyone

Value for Money
Product Quality
Customer Service
Transparency
Plan TypePost-Paid Sim Only
Return Claim MadeYes

The reviewer stated that an incentive was offered for this review

Victum

VictumAustralian Capital Territory

No stars at all: this company is full of scammers & fraudsters

published
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeYes
Plan Cost per MonthA$45.00
Included Data per Month5 GB
FuhkDominos

FuhkDominos

  • 3 reviews
  • 3 likes

Illegal termination charges and automatically billing me $5 per day without notifying me.

published

I paid off my phone and switched to a month-to-month plan. When I called to cancel i was told I would have to pay an early termination fee for 4 months. Then, they started charging me $5 per day which i did not agree to or even know about, the only reason i found out was logging in to vodabone to check the status of my case.
avoid this company at all costs. charlatans.

Value for Money
Product Quality
Customer Service
Transparency
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Return Claim MadeYes
Single mum

Single mumWestern Australia

Poor customer service

published

I had a fraud claim, in which someone opened a Vodafone account in my name. I lodged a fraud claim as required. That was a waste of time, as Vodafone ended up stating that I'm liable to pay off the fraudulent account! Can't they investigate the person who opened the account! So I'm now going to have to pay for something I didnt use! I don't even have an account with them! Is this how big Corporations treat the poor!

Incentivised ReviewNo
Return Claim MadeYes
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Andrew C

Andrew CGreater Melbourne (Metropolitan), VIC

Very misleading

published

If I could leave a zero rating I would. I had a prepaid sim with Vodafone and transferred it into my wife's name. It took us over 6hrs to get this done. We wanted to port the number to another provider, after 2 weeks of trying we were told by staff at a store the number was still in my name and that they would never change it no matter what we did. I would never use this company again.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeYes
Plan Cost per MonthA$30.00
Included Data per Month2 GB
Victoria

Victoria

  • 8 reviews
  • 6 likes
  • Verified customer

Over charging no responses to complaints

published

I signed up with Vodafone $40 sim plan and $69 nbn plan. They did set up the nbn quite quick and the internet seems to be working well however, I am now being charged almost $200 each time when the bills should be $109 for both per month.

I have called and emailed to complained but no one is getting back to me.

I am now building my case against Vodafone because unfortunately I don't see this stopping over this past 2 months.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Return Claim MadeYes
Plan Cost per MonthA$40.00
Included Data per Month40 GB
Store LocationPerth CBD
Mohammad Ansari

Mohammad AnsariGreater Melbourne (Outer), VIC

  • Verified customer

Worst network, worst customer service

published

I was having so so much of problems with their poor network that I decided to move to Telstra(which is the best thing i did).
They still charged my account incorrectly after promising that I don’t have to pay anything now.
Now i have been struggling for weeks and weeks just to get the refund back to my account.
Have called them so many times, they always promise to process the refund this time and that never happens. By the way each call means around an hour of my time.
Haven’t got the refund yet, check the below screenshot and see how they fool the customers.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Return Claim MadeYes
jasdeep

jasdeep

  • 2 reviews
  • 2 likes

very Very bad service - Just need money without any service

published

Always after money and no coverage.Slow network speed.Unlawful early termination fees.No support and no customer focus.I requested them to release my number but they refused asking me to pay early termination fee which they have implemented without informing me

Value for Money
Customer Service
Transparency
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Return Claim MadeYes
Plan Cost per MonthA$40.00
Included Data per Month40 GB
Store Locationonline
Carla Leao

Carla LeaoGreater Melbourne (Metropolitan), VIC

The worst one

published

I have a lot of mobile data, what is expensive, that actually I can’t use because it never works properly. I live 5km far from Melbourne CBD and it never works at home. I already tried my friends mobile data at home and all of them who don’t use Vodafone have their mobile data working properly. The download speed is 3.1mbps.
Regret only.

Value for Money
Customer Service
Local Reception
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeYes
mujer h.

mujer h.Sydney, NSW

disgusting!

published

they charge me too early than it should thought paying MONTHLY! then whats this ?first april 23rd i paid straight from my account $57 for monthly then may 21rst then june 19th and this month is july 17 im so upset about this !i didnt consume all my data coz i off when i dont need it ..then instead of monthly payment they ask payment to early whats next i have to pay every week ?instead of monthly .?its sad .

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Plan TypePost-Paid with Phone
Return Claim MadeYes
Plan Cost per MonthA$57.00
Included Data per Month50 GB
Store Locationparramatta

The reviewer stated that an incentive was offered for this review

Physical Shops

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che

che

  • 2 reviews
  • 2 likes

worst service with vodafone nbn technical department

published
Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Plan TypePost-Paid Sim Only
Return Claim MadeYes
Plan Cost per MonthA$130.00
Included Data per Month80 GB

The reviewer stated that an incentive was offered for this review

Dave

Dave

  • 6 reviews
  • 2 likes

Out of 3 Aussie phone companies, by far the worst service

published
Value for Money
Product Quality
Customer Service
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeYes
brad.christian

brad.christianMetropolitan Adelaide, SA

  • 2 reviews
  • 1 like

Vodafone won't replace a brand new faulty iPhone xr

published

Brand new iPhone XR and vodafone want to repair it not replace it. I have now wasted so many hours. They can't hear me properly on the faulty handset, and still want to repair it. I just want to get away from vodafone now. Shame on you Vodafone.

Value for Money
Product Quality
Customer Service
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeYes
Included Data per Month50 GB
Store Locationonline

Steal money from customer using shady contract

published

Very disappointed after fully paid my plan, they still charge me for nothing even I changed to Optus. This company is unbelievable stealing money! Please be careful when you sign contract with this company!!

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeYes
Ashna

AshnaSydney, NSW

Worst network

published

Worst network in australia is vodafone, never ever go with this network guys. I'm really fed up i have a contract otherwise i quit this and go with optus or telstra...

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Plan TypePre-Paid Sim Only
Return Claim MadeYes
Plan Cost per MonthA$50.00

The reviewer stated that an incentive was offered for this review

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Questions & Answers

decks

decksasked

If I connect Vodafone tv can I still use my dvd player/recorder to record free to air programs?

No answers
Fred K.

Fred K.asked

Each time I go to activate my SIM card each form of identity is not valid. Is it because I am supposedly underaged, which shouldn't be the case since I am an adult.

No answers
Jorge V.

Jorge V.asked

is the Keep Talking Plus Phone Insurance offered by vodafone (15 dollar/month) a good option??

1 answer
Prathamesh S.
Prathamesh S.

Yes. As it covered Accidental Damage protection, Lost & Stolen

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Details

CategoryMobile Phone Service Providers and Physical Shops
Network UsedVodafone
International Roaming Offered Yes

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