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Bad network coverage.
As soon as you take a step out of Metro Melbourne there is no signal.
Got rid of them and went with a proper provider.
Don't waste your time with them.
Leave as soon as possible.
Vodafone Australia - The worst telco to deal with
Vodafone is the worst service provider in Australia. They have partner stores who dont know a thing. A simple thing such as unlocking a prepaid device by paying a fee needs the customer to talk to a dozen people, with no resolution. Have been a postpaid customer 3 years ago, thought they were better....But now they are down the drain. After speaking to their customer support for 24 minutes, the response that I get is, I have to go back to another Vodafone store. Avoid Vodafone. Avoid Vodafone store in Seven Hills, completely useless
Dishonest business practice to dishonor consumer warranties
Vodafone is a budget telco I was quite happy with. Their coverage is not great but their plans are good value with no lock in period.
However I made the mistake of purchasing a new phone with them, within two weeks a vertical pink line appeared on the LED screen. Took it back for repair only to find out they have a policy where "any physical or water damage" voids your 2 year warranty. Ridiculous as I had a small crack on the frame of my phone which the service centre acknowledged did not cause or contribute to the screen problems it still cons...
Bad data coverage, not reliable
Disappointed! I could not even log on my app in Docklands, the customer service said there were issue but no solutions! It happened too often, I am done with Vodafone !
Customer service have no idea
Several weeks ago i chaged mobile phones my number stayed the same however i was unble to copy my email because i had forgotten the password. I set up a new email notfied vodafone by the myvodfone app and followed up with phone call to ensure that i did it right i was assured that it did.
I am receiving emails including my monthly bill at the old email address.
I phone customer service today to ask why. I got quicly frustrated by questions this soon turned to anger so i hung up.
I am now seriously considering going to another provider who is not attached to vodafone
- Verified customer
About my bills
I had Vodafone regarding my account I spoke customer service last month they sanding total bill $2150 they told me this bill included phone and monthly payment ,I agree ok I explain my situation at Moment then I asked to payment 4 instalment they asked first payment $650 then 3 left then I paid $500 then i have only $1000 remaining today I checked my account they was sanding another $756 again I asked customer service this morning they told me this new bill for phone I confused because last month I agree only $2150 I don’t what’s going on voddafone this a not good service really they need explaining
The reviewer stated that an incentive was offered for this review
I had Vodafone regarding my account my contract had and upgraded my phone with contract prepaid as had previously and now keep on recieving messages I had used up my international minutes which I don’t call any international countries and my comes $138.00 every month this just started with COVID-19 we are been charged for services we don’t know off when phone the call centre you will go from 1 to 7 different people if they understand they hang up on or claiming that they cannot verify you and saying due privacy etc but after a minute you will...get message saying they were not help so if they could not verify you how is the sent messages since they said they are unable to know who you are.How sure are they same person sending you a text via isn’t contradictory you just said you can’t help?? Am I missing something her? They are rude?? When speaking to customers.the service is extremely poor!!
- Verified customer
Worst customer support ever - dont get traped
One of the worst service I ever had, customer support team committed that the service will be activated in 4 hours, I should disconnect from previous provide, which I did and now its been 5 days without internet.
Each time I call the customer support team they say "I wish I could help you but I cant its pending with backend team"
I requested to talk to Supervisor, but he cant talk to end customer... one of the worst service ever
Do Not Buy a PrePaid Vodafone Phone with Sim!!!
You can not activate a Vodafone prepaid sim without providing your credit card number, AND agreeing to let them save it, AND agreeing to automatic recharge from your card. Even if you have a recharge voucher for the activation or if the sim already has an amount of credit on it you cannot get through the activation without supplying your card details and agreeing to letting them take money from it!!! This is as well as every single of bit of personal information they want l. Don't waste your money on a Vodafone network locked phone like I did only to find you can't even activate a sim or use the phone!
NEVER SIGN UP WITH VODAFONE!!!!
I was Charged $139.99 and charged me for two months NBN in one billion cycle. terrible service, NBN has been down for 3+ months and no support arrived. Customer services to useless, no help at all, every agent keeps repeating the same information over and over again. once a call is transferred the same information needs to be repeated to the new agent.
Simply declined upon application of a plan. Have been a prepaid customer for years. Deciding to change providers to someone willing to give me a chance. Honestly pretty disappointed. My credit history isn't that terrible.
Do not go with Vodafone!
I was looking for a new nbn provider - decided to go with Vodafone, then because they took so long to connect I changed my mind (there was no number to call them on in their website for nbn) there is no real email either - the emails go nowhere. I called the Vodafone phone company they gave me a number for nbn, I called and asked them since it was so long after my request I had decided to change providers and they said ok. The next thing I know is that my new connection is disconnected because Vodafone had decided to connect me. I called them ...again and told them I had called and told them to disconnect - they assured me that it was disconnected. The same thing happened again a week later. I was told by the new company to put a cease and desist order against Vodafone. I did. I'm still getting bills from Vodafone and have been told by my bank that to get rid of them I have to change my card!
Been with Vodafone for years, decided to upgrade the other day to 2 iphone pro max 11's I was on the phone for 40 minutes.. turns out they didn't place the order.. the person who organized it went on leave and didn't tell me anything about it..(something about only I could get the $250 discount they offered not my wife..After the order was agreed they just didn't do anything to inform me of any issues.
Been waiting for days for 2 new phones and they haven't even been ordered yet.
Thats one way so say goodby to $6000 worth of business..
Appalling service - ludicrous attitude - inexplicable response
Vodaphone don't appear to monitor these reviews and clearly don't care so there isn't much point posting this - but I will anyway.
My family have had 3 plans with Vodaphone for several years: wife $40 phone & SIM, daughter $40 phone & SIM, me $15 SIM only.
My very old phone died, and I thought it would be easy to simply buy a new one and transfer the SIM. Unfortunately the smallest I could make my SIM was "micro" and most phones now require "nano".
We contacted Vodaphone to get a replacement SIM. Spent a fruitless half an hour plus in onli...ne chat with complete twit who was obsessed with selling me a new phone plan and upgrading me to a $40 SIM plan that I did not want, couldn't tell me how much the new total would be (it came up different every time he added it up), kept saying he could send a new SIM but wouldn't actually arrange it when asked and in the end almost cancelled my daughter's plan for some reason. While arguing with the first twit I jumped online on a second PC and arranged a replacement SIM with another person - it took 5 minutes. I specifically asked if we needed to activate the new SIM and was told it was pre-activated.
So you purchase an awful device and you stuck with it just because!
If you're buying a new device don't even think about going with them
Go for another company that appreciate customer experience
Because they don't
Terrible customer service
I disconnected from Vodafone at the beginning of the year & today I received notice from a credit agency that I owed them money. Not once have I heard from Vodafone since the disconnection despite the fact they obviously have my phone number, email & address! Let me just add this gives even more support to my decision to change companies after being a customer for 13 years!!
Never ever ever ever again
Vodafone could offer to pay me to use any of their services for the next 100 years and I’d say no! Their business model is “promise the world until they sign”. If they spent 1/10th the amount they spend on delusional tv ads as they spent on their network and customer service....they might gain another 20 oblivious suckers(customers)
Rot in hell Vodafone!
Really frustrating to deal with and particularly unstable service. Cant trust the data to be uninterrupted for business
As a business customer in the health field internet is particularly important in the care of our patients. We connected with Vodafone as a new connection in a newly renovated building. The connection came with the sim card back up in the modem which gives 30 days of data connection albeit at a slow speed.
We were told we would have NBN contact us to install the hardware to the premises which didn’t happen and we ended up having the data cut off by Vodafone multiple times requiring calls and half hour plus wait times on the phone to be reconn...ected. On the 4th June 2020 we had a NBN technician come to our home to terminate the incoming fibre and establish a working installation for our property. The man was rude and failed to complete the job. He refused to run the fibre into the property or to install the NBN connection box and simply left us with 50m of fibre to do it our self and left the property. We only have the NBN utility box which was installed in the build. The NBN Co installer listed our site as having the installation fully completed (WHICH WAS A LIE) and I can only assume allowed the contractor to take payment for the installation that he had not undertaken (FRAUDULENT). After more calls we have had Vodafone manage a second contractor to attend the property to confirm that the first contractor had not done an installation. We were told that he will log it with NBN and Vodafone as needing a new installation and we would be contacted within a few days to get a full installation. We didn’t get contact and again had our internet turned off.
Can I don't even put an start? it's awful service.
I was vodafone client for years, no problem. Then I wanted to upgrade my services but requested a no lock in contract but end up getting it (I was unaware of) then not even a month in, I started to get Vodafone messages saying they were no longer providing service in my area (I am in rural Australia), the messages were quite harass, every fortnight even. Ok, not problem, went to a vodafone shop to make sure if I could change to another mobile provider without incurring in extra payment, they said yes, no problem. NO ONE ever mentioned about get...ting bill for. Months after a months still getting bills for a SERVICE they hasn't provide and ALSO they forced me to get out of this. CALL CENTER is useless and said to me I shouldn't listen what they said in the vodafone shop!!! I mean are you serious? it's your OWN vodafone team! he said I should just call them, well guess what? when you search the vodafone website, there is no CALL CENTER number! You need to find it other ways. WHAT A AWFUL HORRIBLE SERVICE. It feels like scam!
Useless Customer Service
At least 25 Minute waiting time on the phone is not good enough, hire some staff you tight arses !
Coverage is good and they will give you all the time in the world to sign you up but heaven forbid you require a change to your service.
Questions & Answers
Each time I go to activate my SIM card each form of identity is not valid. Is it because I am supposedly underaged, which shouldn't be the case since I am an adult.
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