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Vodafone

Vodafone (page 2 of 109)

1.6 from 2,165 reviews · View Details

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1.6

2,165 reviews
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John Geo

John GeoGreater Melbourne (Outer), VIC

  • 4 reviews
  • 2 likes

Bad network coverage.

published

As soon as you take a step out of Metro Melbourne there is no signal.
Got rid of them and went with a proper provider.
Don't waste your time with them.
Leave as soon as possible.

Customer Service
Transparency
Value for Money
Product Quality
Local Reception
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per MonthA$65.00
Included Data per Month6 GB
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Sudarshan I.

Sudarshan I.Sydney, NSW

Vodafone Australia - The worst telco to deal with

published

Vodafone is the worst service provider in Australia. They have partner stores who dont know a thing. A simple thing such as unlocking a prepaid device by paying a fee needs the customer to talk to a dozen people, with no resolution. Have been a postpaid customer 3 years ago, thought they were better....But now they are down the drain. After speaking to their customer support for 24 minutes, the response that I get is, I have to go back to another Vodafone store. Avoid Vodafone. Avoid Vodafone store in Seven Hills, completely useless

Customer Service
Transparency
Value for Money
Product Quality
Local Reception
Plan TypePre-Paid Sim Only
Store LocationSeven Hills
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Michael

MichaelSydney, NSW

Dishonest business practice to dishonor consumer warranties

published
Customer Service
Transparency
Value for Money
Product Quality
Local Reception
Plan TypePost-Paid with Phone
Plan Cost per MonthA$60.00
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Leon

LeonGreater Melbourne (Inner), VIC

  • 2 reviews
  • 1 like

Bad data coverage, not reliable

published

Disappointed! I could not even log on my app in Docklands, the customer service said there were issue but no solutions! It happened too often, I am done with Vodafone !

Customer Service
Transparency
Value for Money
Product Quality
Local Reception
Plan TypePost-Paid with Phone
Plan Cost per MonthA$50.00
Included Data per Month50 GB
Store LocationMelbourne uni
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Ed s

Ed sSydney, NSW

Customer service have no idea

published

Several weeks ago i chaged mobile phones my number stayed the same however i was unble to copy my email because i had forgotten the password. I set up a new email notfied vodafone by the myvodfone app and followed up with phone call to ensure that i did it right i was assured that it did.
I am receiving emails including my monthly bill at the old email address.
I phone customer service today to ask why. I got quicly frustrated by questions this soon turned to anger so i hung up.
I am now seriously considering going to another provider who is not attached to vodafone

Customer Service
Transparency
Value for Money
Product Quality
Local Reception
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per MonthA$35.00
Included Data per Month9 GB
Store LocationMt ANnan
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Kuperan Yogeswaran

Kuperan YogeswaranGreater Melbourne (Metropolitan), VIC

  • Verified customer

About my bills

published

I had Vodafone regarding my account I spoke customer service last month they sanding total bill $2150 they told me this bill included phone and monthly payment ,I agree ok I explain my situation at Moment then I asked to payment 4 instalment they asked first payment $650 then 3 left then I paid $500 then i have only $1000 remaining today I checked my account they was sanding another $756 again I asked customer service this morning they told me this new bill for phone I confused because last month I agree only $2150 I don’t what’s going on voddafone this a not good service really they need explaining

Customer Service
Transparency
Value for Money
Product Quality
Local Reception
Return Claim MadeYes
Included Data per Month33 GB
Store LocationSt. Albans
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The reviewer stated that an incentive was offered for this review

Good

Good

  • 3 reviews

bad service

published
Customer Service
Transparency
Value for Money
Product Quality
Local Reception
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per MonthA$70.00
Included Data per Month200 GB
Store LocationRockingham
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Gagab

Gagab

  • 9 reviews
  • 8 likes
  • Verified customer

Worst customer support ever - dont get traped

published

One of the worst service I ever had, customer support team committed that the service will be activated in 4 hours, I should disconnect from previous provide, which I did and now its been 5 days without internet.
Each time I call the customer support team they say "I wish I could help you but I cant its pending with backend team"
I requested to talk to Supervisor, but he cant talk to end customer... one of the worst service ever

Customer Service
Transparency
Value for Money
Product Quality
Return Claim MadeNo
Store LocationGlenfield
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Do Not Buy a PrePaid Vodafone Phone with Sim!!!

published

You can not activate a Vodafone prepaid sim without providing your credit card number, AND agreeing to let them save it, AND agreeing to automatic recharge from your card. Even if you have a recharge voucher for the activation or if the sim already has an amount of credit on it you cannot get through the activation without supplying your card details and agreeing to letting them take money from it!!! This is as well as every single of bit of personal information they want l. Don't waste your money on a Vodafone network locked phone like I did only to find you can't even activate a sim or use the phone!

Customer Service
Transparency
Value for Money
Product Quality
Return Claim MadeNo
Store LocationKmart
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Prinal

PrinalGreater Melbourne (Outer), VIC

  • 3 reviews
  • 5 likes

NEVER SIGN UP WITH VODAFONE!!!!

published

I was Charged $139.99 and charged me for two months NBN in one billion cycle. terrible service, NBN has been down for 3+ months and no support arrived. Customer services to useless, no help at all, every agent keeps repeating the same information over and over again. once a call is transferred the same information needs to be repeated to the new agent.

Customer Service
Transparency
Value for Money
Product Quality
Local Reception
Plan TypePost-Paid with Phone
Return Claim MadeYes
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Missymoo

MissymooGreater Melbourne (Outer), VIC

  • 8 reviews
  • 6 likes

Denied.

published

Simply declined upon application of a plan. Have been a prepaid customer for years. Deciding to change providers to someone willing to give me a chance. Honestly pretty disappointed. My credit history isn't that terrible.

Customer Service
Transparency
Value for Money
Product Quality
Local Reception
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Included Data per Month4 GB
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Shilin

ShilinPerth, WA

Do not go with Vodafone!

published
Customer Service
Transparency
Value for Money
Product Quality
Return Claim MadeYes
Plan Cost per MonthA$55.00
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teza

tezaPerth, Western Australia

  • 10 reviews
  • 7 likes

garbage!!

published

Been with Vodafone for years, decided to upgrade the other day to 2 iphone pro max 11's I was on the phone for 40 minutes.. turns out they didn't place the order.. the person who organized it went on leave and didn't tell me anything about it..(something about only I could get the $250 discount they offered not my wife..After the order was agreed they just didn't do anything to inform me of any issues.
Been waiting for days for 2 new phones and they haven't even been ordered yet.

Thats one way so say goodby to $6000 worth of business..

Customer Service
Transparency
Value for Money
Product Quality
Local Reception
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per MonthA$160.00
Included Data per Month50 GB
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Neb-Maat-Re

Neb-Maat-ReAU

  • 38 reviews
  • 56 likes

Appalling service - ludicrous attitude - inexplicable response

published
Customer Service
Transparency
Value for Money
Product Quality
Local Reception
Plan TypePost-Paid Sim Only
Return Claim MadeNo
See all answers
Ahmed E.

Ahmed E.Sydney, NSW

  • 2 reviews
  • 6 likes

Stay away!!

published

So you purchase an awful device and you stuck with it just because!
If you're buying a new device don't even think about going with them
Go for another company that appreciate customer experience
Because they don't

Customer Service
Transparency
Value for Money
Product Quality
Plan TypePost-Paid with Phone
Return Claim MadeYes
Plan Cost per MonthA$50.00
Included Data per Month50 GB
Store LocationWollstonecraft
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Vanessa J.

Vanessa J.Metropolitan Adelaide, SA

Terrible customer service

published

I disconnected from Vodafone at the beginning of the year & today I received notice from a credit agency that I owed them money. Not once have I heard from Vodafone since the disconnection despite the fact they obviously have my phone number, email & address! Let me just add this gives even more support to my decision to change companies after being a customer for 13 years!!

Customer Service
Transparency
Plan TypePost-Paid with Phone
Return Claim MadeNo
See all answers
Jonny bravo

Jonny bravoPerth, WA

  • 19 reviews
  • 31 likes

Never ever ever ever again

published

Vodafone could offer to pay me to use any of their services for the next 100 years and I’d say no! Their business model is “promise the world until they sign”. If they spent 1/10th the amount they spend on delusional tv ads as they spent on their network and customer service....they might gain another 20 oblivious suckers(customers)
Rot in hell Vodafone!

Customer Service
Transparency
Value for Money
Product Quality
Local Reception
Return Claim MadeNo
See all answers

Really frustrating to deal with and particularly unstable service. Cant trust the data to be uninterrupted for business

published
Customer Service
Transparency
Value for Money
Product Quality
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Zerp L.

Zerp L.Southeast, SA

Can I don't even put an start? it's awful service.

published
Customer Service
Transparency
Value for Money
Product Quality
Local Reception
Plan TypePost-Paid Sim Only
See all answers
Josh Oslopov

Josh Oslopov

  • 3 reviews

Useless Customer Service

published

At least 25 Minute waiting time on the phone is not good enough, hire some staff you tight arses !

Coverage is good and they will give you all the time in the world to sign you up but heaven forbid you require a change to your service.

Customer Service
Transparency
Value for Money
Product Quality
Local Reception
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per MonthA$59.00
Included Data per Month60 GB
Store LocationNorthcote
See all answers
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Questions & Answers

Fred K.

Fred K.asked

Each time I go to activate my SIM card each form of identity is not valid. Is it because I am supposedly underaged, which shouldn't be the case since I am an adult.

No answers
Jorge V.

Jorge V.asked

is the Keep Talking Plus Phone Insurance offered by vodafone (15 dollar/month) a good option??

1 answer
Prathamesh S.
Prathamesh S.

Yes. As it covered Accidental Damage protection, Lost & Stolen

John G

John Gasked

Mosman NSW agent

No answers

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