Nothing but issues after issues.
* MyVodafone App didn’t work for over a month and customer service couldn’t get working
* I was advise my new phone will arrive 28th of January, now online tracker states 11th of March
* Trade in price for old mobile shows on bill less $150 then what I was advised I will receive
* Data sharing value not collating with partners, showing 50GB less
* 3 month free Amazon not applied, which was part of the deal
* Customer service reset pin to a different number that I stated over the phone, which added to my login confusion

My email and password were part of a company database leak a few months ago and hackers managed to access my Vodaphone account without my knowledge. (Vodaphone has 0 security in place, they don't even offer 2FA (Two Factor Authentication).

Anyway Just before going to sleep one night, I checked my phone briefly and noticed a text.. (See Attached Image). Vodaphone had ported my number to another sim card without any verification at all.. One text and that was it.. (Funnily enough they ask you to call them for support, but they had ported my num...

Misguided Sale
Couple of days ago, I was told that I will get $500 + Trade-in value of my old phones. When I purchase any new phone.
I ordered 3 phones (2x Iphone Max and 1x Samsung Note20).
When sale completed, I was told to download Trade-in App and provide trade in reference Number.
Today I called to 1555 with Trade-in reference of my old phone, Vodafone sales person told me that $500 trade-in is available to only with new Samsung S21.
Anyone can help me to resolve the issue or should I go to The Telecommunications Industry Ombudsman (TIO).
Vodafone sales team in India (1555) are not willing to help.

Worst network for data in Australia. I used Vodafone for mobile phone but when I need data away from my home wifi, I hate Vodafone. When I am on a highway, I am sure I do not get network for calls.

They charged me for over a year a plan with insurance, which would provide me one month free phone, now after I make a claim of a spare phone to send my one to fix they said not having it available at the moment. So why they offer a product they can not attend?
Terrible service, stay away of it

My parents and I have been with Vodafone for about 20 years. Thats strictly due to not finding another company with decent coverage and cheap prices. However, we would leave Vodafone in a heart beat should something else come along.

My most recent issue with Codafone was when i lost my phone during a night out. I knew there was no way of getting it back so i called Vodafone to have the phone completely blocked. You couldnt turn the phone on or use it. They then asked if I wanted another phone replacement but i didnt want to be paying for 2 ph...

Don't understand why I'm getting messages 2 days late and some aren't even getting through. If this is not sorted I'll be going else where

Definitely 0.They issue bills with incorrect call/sms history. Keep track and see for yourself. Stay away, although the other providers probably aren't much better.

Crap coverage constant drop outs and there is no such thing as sufficiently fast. You are rip offs. Scum bags.

Tried to sign up to a new plan for their bonuses, however offered to just give me a sim and get the phone after a couple months (i.e. so no bonus preorders)

Paying plans the same price for years now.. oh well

Planning on switching my mobile phone service back to Telstra as the mobile coverage is pretty poor. Lots of areas with no coverage. SOS only.
The broadband though is very fast

A telco with good customer service? I didn't think it was possible, but as a smartphone enthusiast and someone who (mostly) knows what they're doing, Vodafone staff have been excellent. Every person I've spoken to is really nice and knows what they're doing, and very transparent with the customer. You can even still call Vodafone instead of chat, and get through to an awesome member of staff with little wait time.

However, make sure the value proposition is good for your needs - Vodafone's 5G rollout has been very slow so far, and pricing of p...

I called up today (on my registered Vodafone number) to enquire about upgrading my phone plan. I don't know my personal pin that was set more than 2 years ago. So, I had to verify my identity, I then proceeded to verify it but it was declined as they have my old address on file. I explained this then they wouldn't let me try and verify again.
I had two options use there online verification tool that takes two days or head into a busy supermarket to risk COVID.
I then tried the online verification tool only to have a text back saying my verifi...

Vodafone has been by far the absolute worst NBN provider out of the lot. Their service is complete and utter RUBBISH! Speeds are no where near quoted, even in non peak times with continual drop outs. As we speak I'm on my second day of complete no service. The 4G modem is also the biggest POS, it self resets every 15 minutes when it's on 4G (by design according to Vodafone tech support) that's if you can even get it to work in the 4G backup mode in the first place. Please your own sanity AVOID LIKE THE CORONAVIRUS!

On 20th January 2021 I called Vodafone sales team to upgrade my phone in to new iPhone Max 256 GB phone and I haven’t not processed because I haven’t got better deal.
On the same day at 6.08 pm I got a phone call from 02 9052 4954 saying with regards to the phone inquiry I had with Vodafone they wish to better deal that with new phone I need to pay only A$91.08 and without any payment for my existing handset.

I didn’t proceed . But I called the Vodafone sales team on their no and checked with them some one from Vodafone called me for new hand...

I was having problems with another service provide and went to a Vodafone store to see what they offer. The customer supervise was excellent and the solutions they provided are exactly what I needed. You actually speak to real people unlike another service provider that keeps getting me diverted to automated systems that don’t work.

Worst ever! I was asking why we are already charged when i havent received the phone at all..i havent used it and the bill has already started 11 jan-8/02/2021. He said that it is their policy to charge the customer in advance. What the hell? It wasnt my problem that the handset isn't available.. His excuse there are customer who receive the box but never opened thus the bill already starting. He also advised me my phone is still for delivery but it is part of their terms and conditions that the bill would start.

Watch you mobile phone charges with Vodafone if you dial up 121 , premium charges for this are $1.30 per minute and $3.10 connection , my 4 second call was $4.40 , cant imagine if i needed this service and it was a 20 minute call with them.

Vodafone one of the worst service provider in Australia. Don't signup. Better to stick with other service providers. Will switch soon

Two months ago we applied to refinance our home loan but were told we couldn't proceed as Vodafone had a default against my husband's name. My husband and I have never and will never have an account with Vodaphone, yet it was up to us to prove it was not our account. After getting the police involved, completing a stat dec and jumping through all their hoops we finally proved the account did not belong to us yet still to this day Vodafone have not removed the black mark from our credit rating. We can not gain finance until this is done and Voda...