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Nothing but issues after issues
Nothing but issues after issues.
* MyVodafone App didn’t work for over a month and customer service couldn’t get working
* I was advise my new phone will arrive 28th of January, now online tracker states 11th of March
* Trade in price for old mobile shows on bill less $150 then what I was advised I will receive
* Data sharing value not collating with partners, showing 50GB less
* 3 month free Amazon not applied, which was part of the deal
* Customer service reset pin to a different number that I stated over the phone, which added to my login confusion
Vodaphone Almost Ruined My Life - Stolen Identity - 0 Security
My email and password were part of a company database leak a few months ago and hackers managed to access my Vodaphone account without my knowledge. (Vodaphone has 0 security in place, they don't even offer 2FA (Two Factor Authentication).
Anyway Just before going to sleep one night, I checked my phone briefly and noticed a text.. (See Attached Image). Vodaphone had ported my number to another sim card without any verification at all.. One text and that was it.. (Funnily enough they ask you to call them for support, but they had ported my num...ber so I had no phone or any means of contacting them). Within 15 minutes my life was upside down. I quickly realised I was now obviously not able to contact anyone or do anything with my phone as my sim had been canceled. These fraudsters had waited until the Vodaphone has shut on Friday afternoon before porting my number using vodaphone.com, knowing I could not visit a store for help. They then proceeded to recover my passwords for over 500 accounts as they were able to use my phone for the two-factor authentication. They stole tens of thousands of dollars and made my life a living hell! I spent the next 3 days doing everything I could to stop them. Unfortunately, there was nothing I could do as they now had my identity. I was locked out of every account I own and essentially had my identy stolen. They cataloged all my backup passwords, recovery keys, and much more so that in the event that I did get my account back they could instantly recover it again.
Couple of days ago, I was told that I will get $500 + Trade-in value of my old phones. When I purchase any new phone.
I ordered 3 phones (2x Iphone Max and 1x Samsung Note20).
When sale completed, I was told to download Trade-in App and provide trade in reference Number.
Today I called to 1555 with Trade-in reference of my old phone, Vodafone sales person told me that $500 trade-in is available to only with new Samsung S21.
Anyone can help me to resolve the issue or should I go to The Telecommunications Industry Ombudsman (TIO).
Vodafone sales team in India (1555) are not willing to help.
Worst network for data in Australia. I used Vodafone for mobile phone but when I need data away from my home wifi, I hate Vodafone. When I am on a highway, I am sure I do not get network for calls.
Insurance contract with them is bulshit
They charged me for over a year a plan with insurance, which would provide me one month free phone, now after I make a claim of a spare phone to send my one to fix they said not having it available at the moment. So why they offer a product they can not attend?
Terrible service, stay away of it
RECORD all your phonecalls with them when you have issues!!!!
My parents and I have been with Vodafone for about 20 years. Thats strictly due to not finding another company with decent coverage and cheap prices. However, we would leave Vodafone in a heart beat should something else come along.
My most recent issue with Codafone was when i lost my phone during a night out. I knew there was no way of getting it back so i called Vodafone to have the phone completely blocked. You couldnt turn the phone on or use it. They then asked if I wanted another phone replacement but i didnt want to be paying for 2 ph...ones. They offered to completely wipe the bills of the previous phone and have it removed. For the past 6 months i thought i had been paying for one phone, turns out the bill was for both. There is no record in the notes on their system stating any of that was promised which means, i now have to continue owing that. Please get everything in writing and record phone calls! If they say something make them write it up in an email and send it to you WHILE you’re on the phone. Get all names down from the call workers. Record the phone call so if needed you can write down the phone call and take things further. You can also address the fact that youre recording to then make it legal.
Just as bad as telstra
Don't understand why I'm getting messages 2 days late and some aren't even getting through. If this is not sorted I'll be going else where
They alter your call records
Definitely 0.They issue bills with incorrect call/sms history. Keep track and see for yourself. Stay away, although the other providers probably aren't much better.
Don't waste your money on a piece of crap prepaid Vodafone mobile phone.I reckon a current affair should look into this.
Crap coverage constant drop outs and there is no such thing as sufficiently fast. You are rip offs. Scum bags.
They don't want my money
Tried to sign up to a new plan for their bonuses, however offered to just give me a sim and get the phone after a couple months (i.e. so no bonus preorders)
Paying plans the same price for years now.. oh well
Mobile coverage far worse than Telstra
Planning on switching my mobile phone service back to Telstra as the mobile coverage is pretty poor. Lots of areas with no coverage. SOS only.
The broadband though is very fast
Patchy service at times, but good customer service makes all the difference
A telco with good customer service? I didn't think it was possible, but as a smartphone enthusiast and someone who (mostly) knows what they're doing, Vodafone staff have been excellent. Every person I've spoken to is really nice and knows what they're doing, and very transparent with the customer. You can even still call Vodafone instead of chat, and get through to an awesome member of staff with little wait time.
However, make sure the value proposition is good for your needs - Vodafone's 5G rollout has been very slow so far, and pricing of p...lans is the same as Optus, which, for the most part, has better reception in more places and a larger 5G network. I haven't had any billing issues yet unlike Telstra, and unlike both Optus and Telstra you'll get the same (usually correct!) answer from any staff member. I really hope the merger with TPG doesn't erode all the good things Vodafone has worked on up to this point.
Absolutely useless call centre. Can't actually make any changes to account without going into the building
I called up today (on my registered Vodafone number) to enquire about upgrading my phone plan. I don't know my personal pin that was set more than 2 years ago. So, I had to verify my identity, I then proceeded to verify it but it was declined as they have my old address on file. I explained this then they wouldn't let me try and verify again.
I had two options use there online verification tool that takes two days or head into a busy supermarket to risk COVID.
I then tried the online verification tool only to have a text back saying my verifi...
0 stars if I could
Vodafone has been by far the absolute worst NBN provider out of the lot. Their service is complete and utter RUBBISH! Speeds are no where near quoted, even in non peak times with continual drop outs. As we speak I'm on my second day of complete no service. The 4G modem is also the biggest POS, it self resets every 15 minutes when it's on 4G (by design according to Vodafone tech support) that's if you can even get it to work in the 4G backup mode in the first place. Please your own sanity AVOID LIKE THE CORONAVIRUS!
- Verified customer
Vodafone Sales team divulge our confidential information to third party for fraudulently purchase phone under our name.
On 20th January 2021 I called Vodafone sales team to upgrade my phone in to new iPhone Max 256 GB phone and I haven’t not processed because I haven’t got better deal.
On the same day at 6.08 pm I got a phone call from 02 9052 4954 saying with regards to the phone inquiry I had with Vodafone they wish to better deal that with new phone I need to pay only A$91.08 and without any payment for my existing handset.
I didn’t proceed . But I called the Vodafone sales team on their no and checked with them some one from Vodafone called me for new hand...set and they said yes, they can see the order in the system. Then I asked the monthly payments and the existing handset payments waive off. They too confirm that’s was right. Then I said them I didn’t Proceed the order and asked them to check the delivery address. Ten they inform incorrect address. Then I asked them whether they can cancel the order and the guy who originally called me informed me he would call me back to proceed with the order. So I said I would take this with the person who originally called me.So he called me back again and told me the address corrected and sent me the confirmation saying exiting phone payment waived and only pay for new phone set and the phone bil. As I had so many problem during last 8 year with Vodafone when buying new phone as they never give the discount what they agreed when buying phone,I called them in the morning. Again they said what in the order correct but delivery address was wrong.then I said to correct and a lady who call not to worry and the delivery address would correct and gave me a reference no.But I was still not sure and then I called Vodafone accounts and checked.then thre were the one informed me that I need to pay my old phone balance and some one has fraudulently put the order by online by accessing my detail and as the phone already ordered although the phone was still not dispatched they need Police report to investigate. Actually Vodafone sales team divulge our confidential information for the fraudulent activities for the others.
Excellent customer service
I was having problems with another service provide and went to a Vodafone store to see what they offer. The customer supervise was excellent and the solutions they provided are exactly what I needed. You actually speak to real people unlike another service provider that keeps getting me diverted to automated systems that don’t work.
Worst customer service
Worst ever! I was asking why we are already charged when i havent received the phone at all..i havent used it and the bill has already started 11 jan-8/02/2021. He said that it is their policy to charge the customer in advance. What the hell? It wasnt my problem that the handset isn't available.. His excuse there are customer who receive the box but never opened thus the bill already starting. He also advised me my phone is still for delivery but it is part of their terms and conditions that the bill would start.
Watch you mobile phone charges with Vodafone if you dial up 121 , premium charges for this are $1.30 per minute and $3.10 connection , my 4 second call was $4.40 , cant imagine if i needed this service and it was a 20 minute call with them.
Incorrect credit default
Two months ago we applied to refinance our home loan but were told we couldn't proceed as Vodafone had a default against my husband's name. My husband and I have never and will never have an account with Vodaphone, yet it was up to us to prove it was not our account. After getting the police involved, completing a stat dec and jumping through all their hoops we finally proved the account did not belong to us yet still to this day Vodafone have not removed the black mark from our credit rating. We can not gain finance until this is done and Voda...fone will not allow us to talk to anyone. They should be liable and accountable for this. The police informed us that Vodafone allowed someone to use my husband's name and date of birth and issued them an account without any identification. This should be illegal. And yet, we are the ones being punished. Disgusting service Vodafone!! we will never deal with you!!
Questions & Answers
TXT confirmation to another mobile what does this question mean when I am topping up my phone
If I connect Vodafone tv can I still use my dvd player/recorder to record free to air programs?
Each time I go to activate my SIM card each form of identity is not valid. Is it because I am supposedly underaged, which shouldn't be the case since I am an adult.
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