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Vodafone

Vodafone (page 2 of 114)

1.6 from 2,271 reviews · View Statistics

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Tiger

TigerMelbourne

  • 8 reviews
  • 14 likes

Nothing but issues after issues

published

Nothing but issues after issues.
* MyVodafone App didn’t work for over a month and customer service couldn’t get working
* I was advise my new phone will arrive 28th of January, now online tracker states 11th of March
* Trade in price for old mobile shows on bill less $150 then what I was advised I will receive
* Data sharing value not collating with partners, showing 50GB less
* 3 month free Amazon not applied, which was part of the deal
* Customer service reset pin to a different number that I stated over the phone, which added to my login confusion

Value for Money
Product Quality
Customer Service
Local Reception
Incentivised ReviewNo
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Cassidy G.

Cassidy G.South East Queensland, QLD

  • 4 reviews
  • 9 likes

Vodaphone Almost Ruined My Life - Stolen Identity - 0 Security

published
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Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$0.00
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unhappy customer

unhappy customerSydney, NSW

Misguided Sale

published

Misguided Sale
Couple of days ago, I was told that I will get $500 + Trade-in value of my old phones. When I purchase any new phone.
I ordered 3 phones (2x Iphone Max and 1x Samsung Note20).
When sale completed, I was told to download Trade-in App and provide trade in reference Number.
Today I called to 1555 with Trade-in reference of my old phone, Vodafone sales person told me that $500 trade-in is available to only with new Samsung S21.
Anyone can help me to resolve the issue or should I go to The Telecommunications Industry Ombudsman (TIO).
Vodafone sales team in India (1555) are not willing to help.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeYes
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Worst network

published

Worst network for data in Australia. I used Vodafone for mobile phone but when I need data away from my home wifi, I hate Vodafone. When I am on a highway, I am sure I do not get network for calls.

Value for Money
Product Quality
Customer Service
Local Reception
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Plan Cost per Month$75.00
Included Data per Month2 GB
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George Guerra

George GuerraFar North Queensland, QLD

Insurance contract with them is bulshit

published

They charged me for over a year a plan with insurance, which would provide me one month free phone, now after I make a claim of a spare phone to send my one to fix they said not having it available at the moment. So why they offer a product they can not attend?
Terrible service, stay away of it

Incentivised ReviewNo
AbbeyP

AbbeyPWheatbelt, WA

  • 6 reviews
  • 2 likes

RECORD all your phonecalls with them when you have issues!!!!

published
Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeYes
Store LocationPhonecall
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Joffa a.

Joffa a.South East Queensland, QLD

  • 2 reviews
  • 1 like

Just as bad as telstra

published

Don't understand why I'm getting messages 2 days late and some aren't even getting through. If this is not sorted I'll be going else where

Value for Money
Product Quality
Customer Service
Local Reception
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Store LocationQueensland
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Donottrustthisbank

Donottrustthisbank

  • 2 reviews
  • 3 likes

They alter your call records

published

Definitely 0.They issue bills with incorrect call/sms history. Keep track and see for yourself. Stay away, although the other providers probably aren't much better.

Value for Money
Product Quality
Customer Service
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
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Don't waste your money on a piece of crap prepaid Vodafone mobile phone.I reckon a current affair should look into this.

published

Crap coverage constant drop outs and there is no such thing as sufficiently fast. You are rip offs. Scum bags.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
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They don't want my money

published

Tried to sign up to a new plan for their bonuses, however offered to just give me a sim and get the phone after a couple months (i.e. so no bonus preorders)

Paying plans the same price for years now.. oh well

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Plan Cost per Month$90.00
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Paul

PaulCanberra 2600, ACT

  • 4 reviews
  • 1 like

Mobile coverage far worse than Telstra

published

Planning on switching my mobile phone service back to Telstra as the mobile coverage is pretty poor. Lots of areas with no coverage. SOS only.
The broadband though is very fast

Value for Money
Product Quality
Customer Service
Local Reception
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
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Aiden H.

Aiden H.Sydney, NSW

  • 12 reviews
  • 5 likes

Patchy service at times, but good customer service makes all the difference

published
Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$136.00
Included Data per Month50 GB
Store LocationSydney George Street
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Sal

SalBrisbane

  • 2 reviews
  • 3 likes

Absolutely useless call centre. Can't actually make any changes to account without going into the building

published
Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
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Shane Cook

Shane CookMetropolitan Adelaide, SA

  • 2 reviews
  • 1 like

0 stars if I could

published

Vodafone has been by far the absolute worst NBN provider out of the lot. Their service is complete and utter RUBBISH! Speeds are no where near quoted, even in non peak times with continual drop outs. As we speak I'm on my second day of complete no service. The 4G modem is also the biggest POS, it self resets every 15 minutes when it's on 4G (by design according to Vodafone tech support) that's if you can even get it to work in the 4G backup mode in the first place. Please your own sanity AVOID LIKE THE CORONAVIRUS!

Value for Money
Incentivised ReviewNo
jan f.

jan f.Greater Melbourne (Metropolitan), VIC

  • 3 reviews
  • 2 likes
  • Verified customer

Vodafone Sales team divulge our confidential information to third party for fraudulently purchase phone under our name.

published
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Store LocationCalling Sales team
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THD

THDSydney, NSW

  • 2 reviews

Excellent customer service

published

I was having problems with another service provide and went to a Vodafone store to see what they offer. The customer supervise was excellent and the solutions they provided are exactly what I needed. You actually speak to real people unlike another service provider that keeps getting me diverted to automated systems that don’t work.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Return Claim MadeNo
Plan Cost per Month$75.00
Store LocationChatswood westfield
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Joy

JoyGreater Melbourne (Outer), VIC

  • 2 reviews

Worst customer service

published

Worst ever! I was asking why we are already charged when i havent received the phone at all..i havent used it and the bill has already started 11 jan-8/02/2021. He said that it is their policy to charge the customer in advance. What the hell? It wasnt my problem that the handset isn't available.. His excuse there are customer who receive the box but never opened thus the bill already starting. He also advised me my phone is still for delivery but it is part of their terms and conditions that the bill would start.

Customer Service
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Plan Cost per Month$40.00
Included Data per Month40 GB
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paul

paul

  • 5 reviews

Vodafone charges

published

Watch you mobile phone charges with Vodafone if you dial up 121 , premium charges for this are $1.30 per minute and $3.10 connection , my 4 second call was $4.40 , cant imagine if i needed this service and it was a 20 minute call with them.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Return Claim MadeYes
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Dharmik

DharmikSouth East Queensland, QLD

  • 9 reviews
  • 7 likes

Very bad network

published

Vodafone one of the worst service provider in Australia. Don't signup. Better to stick with other service providers. Will switch soon

Incentivised ReviewNo
Jenny Warn

Jenny WarnSydney, NSW

  • 3 reviews
  • 2 likes

Incorrect credit default

published
Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Return Claim MadeNo
See all answers
Page 2 of 114
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Questions & Answers

Jenny R.

Jenny R.asked

TXT confirmation to another mobile what does this question mean when I am topping up my phone

No answers
decks

decksasked

If I connect Vodafone tv can I still use my dvd player/recorder to record free to air programs?

No answers
Fred K.

Fred K.asked

Each time I go to activate my SIM card each form of identity is not valid. Is it because I am supposedly underaged, which shouldn't be the case since I am an adult.

No answers

Get an answer from our members

Details

CategoryMobile Phone Service Providers and Physical Shops
Network UsedVodafone
International Roaming Offered Yes

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