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Vodafone

Vodafone (page 2 of 6)

1.6 from 2,314 reviews · View Statistics

Reviews

1.4

104 reviews
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Mark J

Mark JGreater Melbourne (Outer), VIC

  • 4 reviews
  • 3 likes

Vodafone doesn't deserve a single star. Customers deserve better.

published

Called them in May 2020 to cancel the tablet plan after 24 months got over. Customer service person acknowledged and cancelled it. I am still getting billed through the direct debit in October 2020. Called them to check and they said the plan was never cancelled. There is no note at their end.

Long waiting times, took 20 min to connect each time and gets disconnected randomly. Called agian today and they transferred to their Cancellation team, and automated IVR says, "You have called us outside business hours. Talk soon." and call got disconnected.

There is no option to cancel online.

Spoiled by Wekeend so far. But calling ombudsman on Monday if they are not refunding.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$45.00
Included Data per Month25 GB
Store LocationWoden Westfield
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APG

APGGreater Melbourne (Inner), VIC

  • 6 reviews
  • 3 likes

Disrespectful and Rude Customer Service

published

Overcharging customers and no reversal options. The network is unreliable and customer service is rude. They will only ask you for a review or rate the customer care experience if you had a positive outcome. That’s not an ethical business model.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$60.00
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Prakash

PrakashGreater Melbourne (Inner), VIC

Bad experience

published

Very poor network service , Need to improve Your network quality. I have very bad experience with vodafone.please provide quality service to your customer. Very very bad experience with vodafone thanks.

Value for Money
Product Quality
Customer Service
Transparency
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Plan Cost per Month$60.00
Included Data per Month100 GB
Store LocationVIC
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Ed s

Ed sSydney, NSW

Customer service have no idea

published

Several weeks ago i chaged mobile phones my number stayed the same however i was unble to copy my email because i had forgotten the password. I set up a new email notfied vodafone by the myvodfone app and followed up with phone call to ensure that i did it right i was assured that it did.
I am receiving emails including my monthly bill at the old email address.
I phone customer service today to ask why. I got quicly frustrated by questions this soon turned to anger so i hung up.
I am now seriously considering going to another provider who is not attached to vodafone

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$35.00
Included Data per Month9 GB
Store LocationMt ANnan
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Neb-Maat-Re

Neb-Maat-ReAU

  • 43 reviews
  • 70 likes

Appalling service - ludicrous attitude - inexplicable response

published
Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Return Claim MadeNo
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Zerp L.

Zerp L.Southeast, SA

Can I don't even put an start? it's awful service.

published
Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
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Joe

JoeCanberra Central 2602, ACT

Overpriced, automated charges they won't tell you about, bad service.

published

Worst carrier in Australia. After years (10+) of bussiness with Vodafone I ended up getting shafted and having to move carrier. High prices, automated charges and restrictive and overpriced plans. Use Aldi or Optus, better service, better prices.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$40.00
Included Data per Month1 GB
Store LocationOnline
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barry

barryGreater Melbourne (Outer), VIC

Plan sim

published

Honestly dont go with vodafone the Worse worse Worse internet connection cant even get any network in any where in Melbourne called them about it and i was told to use my wifi to make calls Worse customer service!! I give them 0 star!

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$45.00
Included Data per Month36 GB
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Veronica

VeronicaSydney, NSW

Worst telco service I’ve experienced in 20 years

published
Value for Money
Customer Service
Transparency
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Return Claim MadeNo
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Mehdi K.

Mehdi K.Greater Melbourne (Inner), VIC

I have no words to say how bad this service provider is.

published

The customer service officers are the worst and they need to use their manners, they have no phone manners they have the worst way to explain things and they can't help you because they are terrible.

Value for Money
Product Quality
Customer Service
Local Reception
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Return Claim MadeNo
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Kal

KalSouth East Queensland, QLD

  • 4 reviews
  • 1 like

Worst. Minus Score Rating!

published
Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Store LocationOnline
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Huge Disappointment

published
Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Plan TypePost-Paid Sim Only
Return Claim MadeYes
Plan Cost per Month$25.00
Included Data per Month25 GB
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The reviewer stated that an incentive was offered for this review

Dealing with Vodafone: An unmitigated nightmare

published
Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$55.00
Included Data per Month80 GB
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Rohan De Fonseka

Rohan De Fonseka

  • 6 reviews
  • 3 likes

Vodafone Service

published

Left Optus and moved to Vodafone. Tried calling them today and was hanging on for 1 hour 20 minutes and had to hang up as there were no signs of them picking it up. They are hiding behind Covid19 which is crap. They have taken this opportunity to reduce cost by cutting staff. Will need to move somewhere where there is service but where? Everywhere you go in Australia it is becoming this. They just don't care because everyone dishing out bad service. These company does not do your heart any good.

Value for Money
Product Quality
Customer Service
Transparency
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$120.00
Included Data per Month120 GB
Store LocationHarvey Norman
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HiranthiR

HiranthiRGreater Melbourne (Inner), VIC

  • 3 reviews
  • 2 likes

Horrible Internet Coverage

published

Vodafone has terrible coverage even in the CBD and within 30k radius around the CBD. It only gets worse further you go.Only reason I use Vodafone is due to the availablity of international calls to certain countries.

Local Reception
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Return Claim MadeNo
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Dreammy M.

Dreammy M.Sydney, NSW

Very bad network

published

Network of vodafone is very bad even you live in Sydney city. Data speeds very low and un sufficiently at all. All member in my family are customer of vodafone but now make us disappointment.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Plan Cost per Month$45.00
Included Data per Month30 GB
Store LocationCity
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Matteus

Matteus

  • 3 reviews
  • 2 likes

Good provider, could be best

published

Coverage- excellent
Customer service- perfect
Price - Can be controlled

I've been Vodafone customer for 14 year in India and Australia.
I couldn't get unlimited calls to India anymore so I left it but may join back if a nice package will be offered

Value for Money
Product Quality
Customer Service
Transparency
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
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Brackenboy

BrackenboySouth East Queensland, QLD

  • 14 reviews
  • 5 likes

User unfriendly website.

published

I have been with Vodaphone for 18 months on a sim only plan since I scrapped the landline. The service itself has been faultless, however since I can't understand foreign call centre staff I went online to choose a GB upgrade and found their website so confusing and biased to new customers I ended up changing to another carrier who had an easy to understand website, and had my phone number ported within 24 hours. So long, Vodaphone.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$35.00
Included Data per Month30 GB
Store Locationonline store
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unhappy customer

unhappy customerPerth, WA

  • 2 reviews
  • 3 likes

Terrible provider with no customer service

published

Vodafone has almost no customer service whatsoever. I am actually surprised that they do not even have an email address you can email or an online chat option. If you have any issues you have no choice but to call and be on hold for indefinite periods of time. If you are unable to get through and still have issues with your phone they will continue to charge you. In that sense there is little incentive to address your problems promptly.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
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Petr

PetrSydney Surrounds, NSW

  • 2 reviews

Need to know when my contract finishes

published

Need to know when my contract finishes, waiting 15 minutes already on hold, why I can not see it in vodafone app. It says there I have to call them.

Value for Money
Product Quality
Customer Service
Transparency
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
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Page 2 of 6
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Questions & Answers

Danielle m.

Danielle m.asked

I have been charged $148 this month as part of my bill. The $148 is itemised as ‘pricing plan’ . What is that?

No answers
Jenny R.

Jenny R.asked

TXT confirmation to another mobile what does this question mean when I am topping up my phone

No answers
decks

decksasked

If I connect Vodafone tv can I still use my dvd player/recorder to record free to air programs?

No answers
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Get an answer from our members and Vodafone Australia representatives

Details

CategoryMobile Phone Service Providers and Physical Shops
Network UsedVodafone
International Roaming Offered Yes

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