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Vodafone

Vodafone (page 2 of 13)

1.6 from 2,314 reviews · View Statistics

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AbbeyP

AbbeyPWheatbelt, WA

  • 6 reviews
  • 2 likes

RECORD all your phonecalls with them when you have issues!!!!

published
Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeYes
Store LocationPhonecall
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Joffa a.

Joffa a.South East Queensland, QLD

  • 3 reviews
  • 1 like

Just as bad as telstra

published

Don't understand why I'm getting messages 2 days late and some aren't even getting through. If this is not sorted I'll be going else where

Value for Money
Product Quality
Customer Service
Local Reception
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Store LocationQueensland
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Donottrustthisbank

Donottrustthisbank

  • 2 reviews
  • 3 likes

They alter your call records

published

Definitely 0.They issue bills with incorrect call/sms history. Keep track and see for yourself. Stay away, although the other providers probably aren't much better.

Value for Money
Product Quality
Customer Service
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
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They don't want my money

published

Tried to sign up to a new plan for their bonuses, however offered to just give me a sim and get the phone after a couple months (i.e. so no bonus preorders)

Paying plans the same price for years now.. oh well

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Plan Cost per Month$90.00
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Paul

PaulCanberra 2600, ACT

  • 4 reviews
  • 1 like

Mobile coverage far worse than Telstra

published

Planning on switching my mobile phone service back to Telstra as the mobile coverage is pretty poor. Lots of areas with no coverage. SOS only.
The broadband though is very fast

Value for Money
Product Quality
Customer Service
Local Reception
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Aiden H.

Aiden H.Sydney, NSW

  • 13 reviews
  • 5 likes

Patchy service at times, but good customer service makes all the difference

published
Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$136.00
Included Data per Month50 GB
Store LocationSydney George Street
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Sal

SalBrisbane

  • 2 reviews
  • 3 likes

Absolutely useless call centre. Can't actually make any changes to account without going into the building

published
Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Joy

JoyGreater Melbourne (Outer), VIC

  • 2 reviews

Worst customer service

published

Worst ever! I was asking why we are already charged when i havent received the phone at all..i havent used it and the bill has already started 11 jan-8/02/2021. He said that it is their policy to charge the customer in advance. What the hell? It wasnt my problem that the handset isn't available.. His excuse there are customer who receive the box but never opened thus the bill already starting. He also advised me my phone is still for delivery but it is part of their terms and conditions that the bill would start.

Customer Service
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Plan Cost per Month$40.00
Included Data per Month40 GB
Similar opinion? Write a review on ProductReview.com.au!

I would give it 0 stars if it were an option

published

They overcharge for mobile plans. They gave me a mobile plans on higher than market price and they added loyalty discount on top of it to make it the same price as the market price. The only problem is that they expected me to pay the overcharged market price (excluding the loyalty discount) when I approached them to buy off my device. It would have been much cheaper if I would have purchased my phone from JB Hi-Fi or any other retailers for full price or even on a monthly plan. Never getting a phone from Vodafone again.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$78.75
Included Data per Month40 GB
Store LocationOver the phone
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Mark G

Mark GSydney, NSW

  • 2 reviews

The most horrific service I have ever encountered. Also experienced dishonesty.

published
Value for Money
Customer Service
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$68.00
Included Data per Month100 GB
Similar opinion? Write a review on ProductReview.com.au!
Nitin K.

Nitin K.Sydney, NSW

  • 2 reviews
  • 3 likes

Poor service! Fraudulent account details!

published

Have requested on multiple occasions for my billing and tax invoice details to be corrected as their sales staff incorrectly set up the account. 3 months on and Vodafone claim they are unable to issue me with the correct account details on my tax invoice as apparently their system is unable to process this. So, for the last 3 months I am being invoiced with the incorrect details. Is this not fraudulent? Would think so.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$110.00
Included Data per Month60 GB
Similar opinion? Write a review on ProductReview.com.au!
Get Clean A.

Get Clean A.Dickson 2602, ACT

  • 2 reviews

Call drops and no network in Gungahlin ACT

published

Vodafone has the worst mobile in Canberra ACT specifically in city and Gungahlin areas. No network and call connections not working at all.

Value for Money
Product Quality
Customer Service
Local Reception
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Plan Cost per Month$115.00
Included Data per Month30 GB
Store LocationGungahlin ACT
Similar opinion? Write a review on ProductReview.com.au!
roger s.

roger s.

  • 10 reviews
  • 10 likes

Poor sevice

published

I ordered a new mobile on the 12/12/20
Told delivery would be the 15th then the 21st then the 29th, tried to discuss the matter explained to service person then got cut off this scenario repeating it self
Four times in 30 minutes, then promised
A resolution. Still waiting.

Value for Money
Customer Service
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Store LocationOnline
Similar opinion? Write a review on ProductReview.com.au!
Clint

ClintPerth

  • 2 reviews

Disinterested to help customers

published

Went to Vodafone in Booragoon at 10AM today (16th December,2020) to ask regarding about trading in my previous phone. He was so disinterested in giving us any actual help and instead kept insisting that we could earn more if we sell the phone privately. I am aware of that but I would have still wanted to go through with the process but he seems annoyed I was there. I left extremely disappointed and does not even ask if I still want to go through with it. F*ck you to that person. You ruined my day and wasted my time.

Value for Money
Customer Service
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Store LocationVodafone Booragoon , WA
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Nurse Ian

Nurse IanMelb

  • 3 reviews
  • 1 like

Terrible customer service.

published

Appalling and useless customer service. Absolutely zero effort, will or interest in resolving customer issues. Will never use Vodafone again.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
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Absolute con artists

published

They just keep capping on the call in India. I am horrified with the service they provide. Just lies lies lies that my problem will be solved.

Value for Money
Product Quality
Customer Service
Local Reception
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$115.00
Store LocationPArramatta
Similar opinion? Write a review on ProductReview.com.au!
Esther w

Esther wGreater Melbourne (Outer), VIC

  • 2 reviews

Happy customer

published

I actually love Vodafone... ok so I don’t always get reception if I’m underground or in a huge multi story building but I love the quick online customer service... every single interaction iv had with Vodafone staff is amazing and they are so helpful... iv been Vodafone for about 15 years and never had a problem they couldn’t solve and always so friendly...I have recently changed to a plan with lots of data for a very cheep rate...
iv even been given little gifts and tokens for being a longtime customer.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$60.00
Store LocationKnox vic
Similar opinion? Write a review on ProductReview.com.au!
sick of scammers

sick of scammersAustralian Capital Territory

  • 4 reviews
  • 1 like

Can't get a straight answer!!!

published
Value for Money
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Plan Cost per Month$35.00
Included Data per Month50 GB
Similar opinion? Write a review on ProductReview.com.au!
Farrukh

Farrukh

  • 7 reviews
  • 7 likes

Not fulfilling commitments

published

I called three days back to change my billing cycle from 7th of every month to 5th, they confirmed me while on the call that it has been changed and I now my account shows that I will receive my bill on 87th Dec, such an unprofessional attitude they have

Value for Money
Product Quality
Customer Service
Local Reception
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$166.00
Included Data per Month10 GB
Similar opinion? Write a review on ProductReview.com.au!
Eggeh T.

Eggeh T.Sydney, NSW

horrible servce when it comes to deliveries

published

my iphone 12 mini was delievred to my house, and left in the hot sun for hours. No signature was requested.
Just simply dumped on my door step in the hot sun.Further more there was no bubble wrap to protect the phone from the rough handling it received during transit. Im sure my phone was damaged in some way or another. Really unhappy with aust post

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$112.00
Included Data per Month40 GB
Store Locationashfield
Similar opinion? Write a review on ProductReview.com.au!
Page 2 of 13
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Questions & Answers

Danielle m.

Danielle m.asked

I have been charged $148 this month as part of my bill. The $148 is itemised as ‘pricing plan’ . What is that?

No answers
Jenny R.

Jenny R.asked

TXT confirmation to another mobile what does this question mean when I am topping up my phone

No answers
decks

decksasked

If I connect Vodafone tv can I still use my dvd player/recorder to record free to air programs?

No answers
See all Vodafone questions

Get an answer from our members and Vodafone Australia representatives

Details

CategoryMobile Phone Service Providers and Physical Shops
Network UsedVodafone
International Roaming Offered Yes

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