My parents and I have been with Vodafone for about 20 years. Thats strictly due to not finding another company with decent coverage and cheap prices. However, we would leave Vodafone in a heart beat should something else come along.

My most recent issue with Codafone was when i lost my phone during a night out. I knew there was no way of getting it back so i called Vodafone to have the phone completely blocked. You couldnt turn the phone on or use it. They then asked if I wanted another phone replacement but i didnt want to be paying for 2 ph...

Don't understand why I'm getting messages 2 days late and some aren't even getting through. If this is not sorted I'll be going else where

Definitely 0.They issue bills with incorrect call/sms history. Keep track and see for yourself. Stay away, although the other providers probably aren't much better.

Tried to sign up to a new plan for their bonuses, however offered to just give me a sim and get the phone after a couple months (i.e. so no bonus preorders)

Paying plans the same price for years now.. oh well

Planning on switching my mobile phone service back to Telstra as the mobile coverage is pretty poor. Lots of areas with no coverage. SOS only.
The broadband though is very fast

A telco with good customer service? I didn't think it was possible, but as a smartphone enthusiast and someone who (mostly) knows what they're doing, Vodafone staff have been excellent. Every person I've spoken to is really nice and knows what they're doing, and very transparent with the customer. You can even still call Vodafone instead of chat, and get through to an awesome member of staff with little wait time.

However, make sure the value proposition is good for your needs - Vodafone's 5G rollout has been very slow so far, and pricing of p...

I called up today (on my registered Vodafone number) to enquire about upgrading my phone plan. I don't know my personal pin that was set more than 2 years ago. So, I had to verify my identity, I then proceeded to verify it but it was declined as they have my old address on file. I explained this then they wouldn't let me try and verify again.
I had two options use there online verification tool that takes two days or head into a busy supermarket to risk COVID.
I then tried the online verification tool only to have a text back saying my verifi...

Worst ever! I was asking why we are already charged when i havent received the phone at all..i havent used it and the bill has already started 11 jan-8/02/2021. He said that it is their policy to charge the customer in advance. What the hell? It wasnt my problem that the handset isn't available.. His excuse there are customer who receive the box but never opened thus the bill already starting. He also advised me my phone is still for delivery but it is part of their terms and conditions that the bill would start.

They overcharge for mobile plans. They gave me a mobile plans on higher than market price and they added loyalty discount on top of it to make it the same price as the market price. The only problem is that they expected me to pay the overcharged market price (excluding the loyalty discount) when I approached them to buy off my device. It would have been much cheaper if I would have purchased my phone from JB Hi-Fi or any other retailers for full price or even on a monthly plan. Never getting a phone from Vodafone again.

Ordered a new phone on plan 21/12/20 - Was advised 2 day delivery. This was perfect for me as I was travelling a week later.

Still have not received any communication, apart from original email stating order received
I called Vodafone 30/12/20 to ask what was happening. The guy on the phone said that it should not take that long. I asked him to cancel my order as I can't wait as I will be travelling next day. I decided to use my old phone with a prepaid sim.

He told me he would cancel that and I would receive and email within 24 hrs.
Today is...

Have requested on multiple occasions for my billing and tax invoice details to be corrected as their sales staff incorrectly set up the account. 3 months on and Vodafone claim they are unable to issue me with the correct account details on my tax invoice as apparently their system is unable to process this. So, for the last 3 months I am being invoiced with the incorrect details. Is this not fraudulent? Would think so.

Vodafone has the worst mobile in Canberra ACT specifically in city and Gungahlin areas. No network and call connections not working at all.

I ordered a new mobile on the 12/12/20
Told delivery would be the 15th then the 21st then the 29th, tried to discuss the matter explained to service person then got cut off this scenario repeating it self
Four times in 30 minutes, then promised
A resolution. Still waiting.

Went to Vodafone in Booragoon at 10AM today (16th December,2020) to ask regarding about trading in my previous phone. He was so disinterested in giving us any actual help and instead kept insisting that we could earn more if we sell the phone privately. I am aware of that but I would have still wanted to go through with the process but he seems annoyed I was there. I left extremely disappointed and does not even ask if I still want to go through with it. F*ck you to that person. You ruined my day and wasted my time.

Appalling and useless customer service. Absolutely zero effort, will or interest in resolving customer issues. Will never use Vodafone again.

They just keep capping on the call in India. I am horrified with the service they provide. Just lies lies lies that my problem will be solved.

I actually love Vodafone... ok so I don’t always get reception if I’m underground or in a huge multi story building but I love the quick online customer service... every single interaction iv had with Vodafone staff is amazing and they are so helpful... iv been Vodafone for about 15 years and never had a problem they couldn’t solve and always so friendly...I have recently changed to a plan with lots of data for a very cheep rate...
iv even been given little gifts and tokens for being a longtime customer.

Customer support is useless!!!
Each time I called, I was given a different answer.
I was not told that the phone that came as a condition of getting the plan I wanted was out of stock and had to wait 3 weeks and the SIM card would not be sent without the phone.
To top it all off, I was overcharged on a set price plan.
As soon as my contract is finished, I'm leaving Vodafone.
Latest outcome - 08/12/2020: After verifying in 3 separate phone calls that, I was overcharged on a set price (promotional) plan, I asked Vodafone to verify this in writing...

I called three days back to change my billing cycle from 7th of every month to 5th, they confirmed me while on the call that it has been changed and I now my account shows that I will receive my bill on 87th Dec, such an unprofessional attitude they have

my iphone 12 mini was delievred to my house, and left in the hot sun for hours. No signature was requested.
Just simply dumped on my door step in the hot sun.Further more there was no bubble wrap to protect the phone from the rough handling it received during transit. Im sure my phone was damaged in some way or another. Really unhappy with aust post