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Vodafone

Vodafone (page 2 of 21)

1.6 from 2,309 reviews · View Statistics

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Y Ross

Y RossFar North Queensland, QLD

  • 2 reviews

Terrible experience

published
Value for Money
Product Quality
Customer Service
Local Reception
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$10.00
Included Data per Month0 GB
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Aiden

AidenNew South Wales

GREAT DEAL!

published
Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$120.00
Included Data per Month500 GB
Store LocationBrought it off the vodafone site itself.
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Stell

Stell Perth, WA

  • 2 reviews

No phone service for over a month!

published

I cannot believe due to works being done in the area I cannot receive or make phone calls and it will be like this for over a month. How can they expect you to continue with your contract.

Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
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Dennis

Dennis

  • 2 reviews

Security issue: Vodafone mobile with online banking

published
Value for Money
Product Quality
Customer Service
Transparency
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Return Claim MadeNo
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Bad network

published

Dropouts, it is breaking the comunication all the time not matter where I am. Data downloads speed very slow. Technical support is very bad, they said the network is going to be fix in some weeks but never it shows any difference.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$40.00
Included Data per Month20 GB
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John G

John GGreater Melbourne (Outer), VIC

  • 3 reviews
  • 1 like

Just a matter of time before they're shut down.

published

3 faulty 5G phones in a row, finally cancelled the upgrade and after 10 years and 3 accounts it all goes bad. Voda shop and online idiots cannot communicate, new charges, insurance added, how, when and what the??
Ombudsman powerless to help it's almost laughable, ported all my number's and left...

Value for Money
Product Quality
Customer Service
Local Reception
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$150.00
Included Data per Month50 GB
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Ben

BenBrisbane

  • 5 reviews
  • 7 likes

Scammers

published

If your with vodafone make sure you get a termination letter from them. They dont disconect their service for an extra 3 months, then the next thing you know a rude, obnoxious woman from a debt collection agency rings you six months later. They also dont try to contact you by email or phone to let you know you are in arrears, they just set the dogs on you! Also they dont send bills to your email, so how would you know you owe them money after you disconect because you dont have access to your vodaphone account. All this over $60.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
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Dave A.

Dave A.Sydney, NSW

sold me a lemon

published
Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$65.00
Included Data per Month20 GB
Store Locationbondi junction
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Alex

AlexSouth East Queensland, QLD

  • Verified customer

Misinformation, incompetence and just plain shameful customer service!!!

published
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Value for Money
Product Quality
Customer Service
Local Reception
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$35.00
Included Data per Month50 GB
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Jarrod

JarrodSouth East Queensland, QLD

  • 5 reviews
  • 3 likes

Useless customer service

published

I am trying to activate my esim on my new phone but when I scan the QR code I didn't get the confirmation code. I rang up Vodafone and had to explain it to 6 different people as they couldn't understand the issue. This took over an hour!!

Customer Service
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
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absolutely garbage service

published

The most terrible telecom co in au from my pov. Well, after I emailed almost ten times and called thousands of times just for a cancellation service. Quite simple, quite easy , but a waste of three month. What a great service! I have kept vodafone for almost three years, but literally the most inefficient service support service. If you want to contact someone to deal with ur matters, well, you’ll get the same ‘answer’ from different people. even if the bill is overdue, they still can’t offer you the best solution. Cause they don’t know either.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$60.00
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Nusrat Jahan

Nusrat JahanSydney, NSW

  • 2 reviews
  • 1 like

Worst Insurance Vodafone Is Partnered With!!!!!

published
Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Peihong G.

Peihong G.Richmond-Tweed, NSW

  • 2 reviews
  • 1 like
  • Verified customer

Terrible service and expensive plan

published

Very unreliable 4G signal, constantly switched to 3G, cannot rely on it to travel. Not to mention they overcharged for mobile plans. They gave me a mobile plans on higher than market price and they added loyalty discount on top of it to make it the same price as the market price. Very disgusting. So I am leaving it.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$45.00
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Len

Len

  • 2 reviews
  • 1 like

Can't even process a simple upgrade

published

Tried to do a simple phone upgrade on my existing account only to get e-mails to state my application is incomplete and they need more information (there is nothing included as to what that is). When I contact them they cannot tell me what information is required. Just keeps going in circles. They have the ultimatum that if I do not respond in 48 hours the order will be cancelled. Rest assured, I will be moving my account elsewhere.

Customer Service
Transparency
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Return Claim MadeNo
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Justin C

Justin CPerth, WA

Worst signal ever, Perth Western Australia

published

Worst signal ever, even in CBD of Perth WA. It Sux big time, I’ve been thinking about going to Telstra n this confirms it. I’m not happy n haven’t been for awhile with Vodafone’s reception

Value for Money
Product Quality
Customer Service
Local Reception
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$40.00
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Cassidy G.

Cassidy G.South East Queensland, QLD

  • 4 reviews
  • 10 likes

Vodaphone Almost Ruined My Life - Stolen Identity - 0 Security

published
  • Thumbnail
Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$0.00
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Joffa a.

Joffa a.South East Queensland, QLD

  • 3 reviews
  • 1 like

Just as bad as telstra

published

Don't understand why I'm getting messages 2 days late and some aren't even getting through. If this is not sorted I'll be going else where

Value for Money
Product Quality
Customer Service
Local Reception
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Store LocationQueensland
Similar opinion? Write a review on ProductReview.com.au!
Donottrustthisbank

Donottrustthisbank

  • 2 reviews
  • 3 likes

They alter your call records

published

Definitely 0.They issue bills with incorrect call/sms history. Keep track and see for yourself. Stay away, although the other providers probably aren't much better.

Value for Money
Product Quality
Customer Service
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Paul

PaulCanberra 2600, ACT

  • 4 reviews
  • 1 like

Mobile coverage far worse than Telstra

published

Planning on switching my mobile phone service back to Telstra as the mobile coverage is pretty poor. Lots of areas with no coverage. SOS only.
The broadband though is very fast

Value for Money
Product Quality
Customer Service
Local Reception
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Aiden H.

Aiden H.Sydney, NSW

  • 13 reviews
  • 5 likes

Patchy service at times, but good customer service makes all the difference

published
Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$136.00
Included Data per Month50 GB
Store LocationSydney George Street
Similar opinion? Write a review on ProductReview.com.au!
Page 2 of 21
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Questions & Answers

Danielle m.

Danielle m.asked

I have been charged $148 this month as part of my bill. The $148 is itemised as ‘pricing plan’ . What is that?

No answers
Jenny R.

Jenny R.asked

TXT confirmation to another mobile what does this question mean when I am topping up my phone

No answers
decks

decksasked

If I connect Vodafone tv can I still use my dvd player/recorder to record free to air programs?

No answers
See all Vodafone questions

Get an answer from our members and Vodafone Australia representatives

Details

CategoryMobile Phone Service Providers and Physical Shops
Network UsedVodafone
International Roaming Offered Yes

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