Reviewer Photos & Videos
I moved to Thursday Island in November 2020, where there is no vodafone coverage. I was on $45 plan plus iPhone paying monthly. Vodaone let me have $10 plan just to let me keep the excising Vodafone number and paying the iPhone monthly.
I started to use a Belong sim card in Thursday Island. Every month Vodafone changed my plan from $10 to $40 lite plan(not sure the name of the plan). Every month I called Vodafone and they just changed it back to $10. In January or February 2021 same thing happened to my vodafone bill, so I called Vodafone ag...ain. Vodafone telephone operator from India told me that I have been calling from Vodafone to some other numbers every month and they can trace them. They won't change my plan back to $10. I thought that was very strange because my iPhone didnt have the vodafone sim card. There is no way that I could make a call from Vodafone number. No matter how I explained to the vofafone operator, they kept saying that I had to pay $40 lite plan from now on. There is no vodafone coverage in Thursday Island. How can I get benefit from $40 vodafone plan. I am using $10 Belong sim card and I cannot use Data, I am only able to make a telephone call from Belong number. It was so frustrating to talk to Indian operators. In the end I decided to cancel the vodafone and just pay the remaining balance for my iPhone. I called for the 3rd time to vodafone to cancel my contract, the guy from cancelling team suggested that he will bar the usage of my vodafone number so that there is no more mysterious usage on my vodafone number.
Advrage 20-25mbps speed, but i have seen it reach speeds of up to 90mbps in good reception. This service finaly allowes you to do mass updates like the 77gb star wars battlefront 2 update.Speed is awsome! And great deal! The only downfall that effects me is that the coverage is not crazy, if i use my internet while my phone is in the center of the house i only receve 3mps but if i put my phone near a window it can run up to 90mbps, and advragely runs at around 25mbps im guestermating, well thats what i have observed, and i would say every phone...would run differently depending on processors and such, but other then that i am finaly able to do mass updates like the 80gb call of duty updates and stuff that are on that much larger scale. Chears vodafone for bringing us a great deal!
No phone service for over a month!
I cannot believe due to works being done in the area I cannot receive or make phone calls and it will be like this for over a month. How can they expect you to continue with your contract.
Security issue: Vodafone mobile with online banking
There were some security issue with my ANZ online banking or my mobile carrier Vodafone, i logged on my ANZ online account (credit card) on 8 March, 2021 around 15:00 - 16:00 and changed the log on password , but I did not get a " confirmation message of change of password" SMS from ANZ ........not until twenty something hours later.....that was the next day - 9 March, 2021, the mid day at 12:11, and asked me call 13 33 50 if i did not make this change, what good does this message do now ? I remembered that i changed my detail, my email, my p...assword on 3 February 2021, three separate confirmation SMS were sent to me within 10 seconds as soon as i completed changes online, may be it was a technical isssue on my mobile carrier "Vodafone", or both companies ANZ and Vodafone have different issuess. I did not want to post this, but I found this issue was quite serious, because this happened in the business hours, and considering the public interest - everyone now are doing a lot of online transcations either at home or at work.
Dropouts, it is breaking the comunication all the time not matter where I am. Data downloads speed very slow. Technical support is very bad, they said the network is going to be fix in some weeks but never it shows any difference.
Just a matter of time before they're shut down.
3 faulty 5G phones in a row, finally cancelled the upgrade and after 10 years and 3 accounts it all goes bad. Voda shop and online idiots cannot communicate, new charges, insurance added, how, when and what the??
Ombudsman powerless to help it's almost laughable, ported all my number's and left...
If your with vodafone make sure you get a termination letter from them. They dont disconect their service for an extra 3 months, then the next thing you know a rude, obnoxious woman from a debt collection agency rings you six months later. They also dont try to contact you by email or phone to let you know you are in arrears, they just set the dogs on you! Also they dont send bills to your email, so how would you know you owe them money after you disconect because you dont have access to your vodaphone account. All this over $60.
sold me a lemon
Sorry i never write these types of things but here goes after getting on my plan for a google pixel 3A through vodaphone the first 6 months not a hitch then my phone refuses to charge. Took it up too the vodaphone shop in bondi junction where he sent me to the city george st to be exact..waitied for the guy who was supposed to be a technician who told me the port was broken and it would cost me $500 to fix. I didnt trust the guy and asked them where i could see there policies on warrenties etc etc. Nothing on failures of the charging ports. Nex...t i went to the google official guy in castlereigh st who fixed it for $200 telling me it wasnt anything i had done it was a simple case of wear and tear and not a very good phone..He was very helpful and really tried to help me. Fast forward 5 months and whilst charging my phone it starts vibrating uncontrolably and stop working. Once again i take it to George st where this so called technician tells me without even opening it it will be $800 but maybe i should just buy out my plan for 12 months and upgrade..surely its under warrenty but no the terms he cant show me proof for again say no hardware no ports nothing like that we cover for..take it back to old mate who helped me last time who opens it up and says the motherboard is fried and your phone is dead....now im stuck on a plan with no working phone through no fault of my own...bad products bad customer service bad everything. the guy at the google reair place was the only decent human being in the whole senario..
- Verified customer
Misinformation, incompetence and just plain shameful customer service!!!
Made an order approximately 1 and half months ago for a Samsung S20 Note Ultra on the $40 infinite data lite plan through the Vodafone website. Got an email back saying "order failed" but didn't say why. So I called to ask and the guy said it's because I wasn't eligible due to not having a credit history with them. He said I needed to be on a plan for 6 months to build up my credit score with them before being eligible for any of the 12, 24, 36 month phone contract plans through them.
He then moved onto his sales pitch where he focused on sel...ling me just the $40 Lite Plan with the bonus offer of $5 off the $40 original price (part of the deal Vodafone was offering for a limited time only to new customers). I gave all my details, including setting up direct debit payments. Received my new sim (no phone because I was on the SIM ONLY plan) and everything was fine so far. Now this is where the fun starts. Because yesterday I received my first bill of not $35 but $74.99 !!!! Immediately contacted Vodafone customer service expecting it was just an error, but nope! The entire discussion desolved into arguing with me about how I am paying for a phone that I don't have and never ordered! Which by the way would be $47.19 for the phone + $35 for the plan equals $82.19 per month. Not $74.99!? So that's definitely wrong!! Next up was arguing with me about why even at $35 I wasn't getting the youth discount (25 and under) 10% off the ruduced $35 price. (Part of the 5 bonus offers that came with the plan). Her incompetence told me the 10% was off the $40. Making it $36 per month with the 10% discount.... Yup.... Next her strategy was to try and tell me you can't have more than 2 offers. Well there's actually 5 bonus offers in total that come with the plan. Others being +40GB of data, bundle and save and 3 months of Amazon Prime and Music Unlimited.
Useless customer service
I am trying to activate my esim on my new phone but when I scan the QR code I didn't get the confirmation code. I rang up Vodafone and had to explain it to 6 different people as they couldn't understand the issue. This took over an hour!!
absolutely garbage service
The most terrible telecom co in au from my pov. Well, after I emailed almost ten times and called thousands of times just for a cancellation service. Quite simple, quite easy , but a waste of three month. What a great service! I have kept vodafone for almost three years, but literally the most inefficient service support service. If you want to contact someone to deal with ur matters, well, you’ll get the same ‘answer’ from different people. even if the bill is overdue, they still can’t offer you the best solution. Cause they don’t know either.
Worst Insurance Vodafone Is Partnered With!!!!!
The worst insurance company ever! Infact the worst company ever!! My phone was stolen and we have reported to the police, provided them with the case number but their pathetic customer service people made us feel like we were the thief!! First they declined the claim, spoke to my partner very unprofessionally and then when i opened a second dispute, they accepted the claim but made us feel like they are doing a charity towards us! I have been paying for this service and a company makes their customer feel that way! Next milestone was getting th...em to dispatch the phone. They say 5-10 working days but dispatched my phone on the 11th day which would be fine if customer service people spoke with some level of compassion or empathy. They have been unbeliveably rude and ignorant. People take insurance to cover their loss but mostly to eliminate inconvenience but this company has no understanding of customer inconvenience. When you are paying them monthly, that would be your sweetest time with them.
- Verified customer
Terrible service and expensive plan
Very unreliable 4G signal, constantly switched to 3G, cannot rely on it to travel. Not to mention they overcharged for mobile plans. They gave me a mobile plans on higher than market price and they added loyalty discount on top of it to make it the same price as the market price. Very disgusting. So I am leaving it.
Can't even process a simple upgrade
Tried to do a simple phone upgrade on my existing account only to get e-mails to state my application is incomplete and they need more information (there is nothing included as to what that is). When I contact them they cannot tell me what information is required. Just keeps going in circles. They have the ultimatum that if I do not respond in 48 hours the order will be cancelled. Rest assured, I will be moving my account elsewhere.
Worst signal ever, Perth Western Australia
Worst signal ever, even in CBD of Perth WA. It Sux big time, I’ve been thinking about going to Telstra n this confirms it. I’m not happy n haven’t been for awhile with Vodafone’s reception
Vodaphone Almost Ruined My Life - Stolen Identity - 0 Security
My email and password were part of a company database leak a few months ago and hackers managed to access my Vodaphone account without my knowledge. (Vodaphone has 0 security in place, they don't even offer 2FA (Two Factor Authentication).
Anyway Just before going to sleep one night, I checked my phone briefly and noticed a text.. (See Attached Image). Vodaphone had ported my number to another sim card without any verification at all.. One text and that was it.. (Funnily enough they ask you to call them for support, but they had ported my num...ber so I had no phone or any means of contacting them). Within 15 minutes my life was upside down. I quickly realised I was now obviously not able to contact anyone or do anything with my phone as my sim had been canceled. These fraudsters had waited until the Vodaphone has shut on Friday afternoon before porting my number using vodaphone.com, knowing I could not visit a store for help. They then proceeded to recover my passwords for over 500 accounts as they were able to use my phone for the two-factor authentication. They stole tens of thousands of dollars and made my life a living hell! I spent the next 3 days doing everything I could to stop them. Unfortunately, there was nothing I could do as they now had my identity. I was locked out of every account I own and essentially had my identy stolen. They cataloged all my backup passwords, recovery keys, and much more so that in the event that I did get my account back they could instantly recover it again.
Just as bad as telstra
Don't understand why I'm getting messages 2 days late and some aren't even getting through. If this is not sorted I'll be going else where
They alter your call records
Definitely 0.They issue bills with incorrect call/sms history. Keep track and see for yourself. Stay away, although the other providers probably aren't much better.
Mobile coverage far worse than Telstra
Planning on switching my mobile phone service back to Telstra as the mobile coverage is pretty poor. Lots of areas with no coverage. SOS only.
The broadband though is very fast
Patchy service at times, but good customer service makes all the difference
A telco with good customer service? I didn't think it was possible, but as a smartphone enthusiast and someone who (mostly) knows what they're doing, Vodafone staff have been excellent. Every person I've spoken to is really nice and knows what they're doing, and very transparent with the customer. You can even still call Vodafone instead of chat, and get through to an awesome member of staff with little wait time.
However, make sure the value proposition is good for your needs - Vodafone's 5G rollout has been very slow so far, and pricing of p...lans is the same as Optus, which, for the most part, has better reception in more places and a larger 5G network. I haven't had any billing issues yet unlike Telstra, and unlike both Optus and Telstra you'll get the same (usually correct!) answer from any staff member. I really hope the merger with TPG doesn't erode all the good things Vodafone has worked on up to this point.
Questions & Answers
I have been charged $148 this month as part of my bill. The $148 is itemised as ‘pricing plan’ . What is that?
TXT confirmation to another mobile what does this question mean when I am topping up my phone
If I connect Vodafone tv can I still use my dvd player/recorder to record free to air programs?
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.