??!
1 photo
Vodafone

Vodafone (page 2 of 3)

1.6 from 2,305 reviews · View Statistics

Reviews

1.2

55 reviews
4
(0)
3
(0)
2
(0)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail

Huge Disappointment

published
Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Plan TypePost-Paid Sim Only
Return Claim MadeYes
Plan Cost per Month$25.00
Included Data per Month25 GB
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Riza

RizaPerth, WA

Good costumer service

published

I have a good experienced no problem at all.
People are very friendly they give is a free card for coffee.
Thank you i have no words just good experienced. Good good

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePost-Paid with Phone
Return Claim MadeYes
Plan Cost per Month$40.00
Included Data per Month15 GB
Store LocationWillaton
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Mrsrson

MrsrsonSydney, NSW

  • 4 reviews
  • 2 likes
  • Verified customer

they wont help when you need them to

published
Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeYes
Plan Cost per Month$377.00
Similar opinion? Write a review on ProductReview.com.au!
Mobile Phone Service Providers

Find out how Vodafone compares to other Mobile Phone Service Providers

Know better, choose better.

Compare all
Tony

TonyDarling Downs, QLD

  • 5 reviews
  • 3 likes

Prepaid voucher

published

I bought a prepaid voucher. Activated it, I tried to access the internet, couldn't. When I did, I found it was all gone. I texted Vodafone. I got a poor response. They said my security code wasn't the same. I texted them the next day. They fixed me up with a new security code. And arranged for a new voucher.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeYes
Plan Cost per Month$30.00
Included Data per Month4 GB
Store LocationGrand Central Toowoomba City
Similar opinion? Write a review on ProductReview.com.au!
Srinivas

SrinivasIllawarra, NSW

  • 8 reviews
  • 2 likes

Worst service

published

Its been 75 days and still am paying for the phone i never received. Stupid company doesnt have a fng bcp. Cant reach, but they csn xontinur with the direct debit. Cant wait to move to a service who has their servixe centres in australia.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeYes
Plan Cost per Month$60.00
Included Data per Month60 GB
Store LocationOver the phone
Similar opinion? Write a review on ProductReview.com.au!

Their website is always under maintaining

published

I have been with this mobile provider since 2009. Now, I really get frustrated with their website and mobile app. so difficult to login. It's getting worse. Even if you just want to look at some simple information of their products. Always says, we’ll be back online soon.
We’re currently updating our site with scheduled improvements. Please check back soon.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Return Claim MadeYes
Plan Cost per Month$45.00
Included Data per Month20 GB
Store Locationonline
Similar opinion? Write a review on ProductReview.com.au!
Nick

NickGreater Melbourne (Outer), VIC

Disgusted

published

Moving all my Vodafone services else where I got treated like rubbish today no option after being a loyal customer for five years absolutely disgusting and pathetic couldn’t even get connected to an Australian customer service

Value for Money
Product Quality
Customer Service
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeYes
Store LocationEpping
Similar opinion? Write a review on ProductReview.com.au!
Man

ManSouth East Queensland, QLD

  • 2 reviews
  • 2 likes

Very bad customer service

published

My phone is playing up and took to the shop for 5 times and they sent it away came back just with software update and still have problems and also more problems

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Return Claim MadeYes
Plan Cost per Month$70.00
Included Data per Month3 GB
Similar opinion? Write a review on ProductReview.com.au!
k allison

k allisonNorthern Region, NSW

prepaid internet robbery

published
Value for Money
Customer Service
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeYes
Similar opinion? Write a review on ProductReview.com.au!
Mobile Phone Service Providers

Find out how Vodafone compares to other Mobile Phone Service Providers

Know better, choose better.

Compare all
Ken

KenSydney, NSW

Keep well away from Vodafone

published
Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeYes
Plan Cost per Month$30.00
Similar opinion? Write a review on ProductReview.com.au!

There is no phone company more useless, and that's saying something

published

Don't assume their website is accurate. They will take your money, and only after they have your cash will they inform you of the truth. Refunds are a huge pain.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeYes
Plan Cost per Month$40.00
Included Data per Month20 GB
Store LocationSouth Launceston
Similar opinion? Write a review on ProductReview.com.au!

EAST GARDENS shopping centre ground floor outlet Vodafone

published
Customer Service
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeYes
Similar opinion? Write a review on ProductReview.com.au!
Viswakanth Davuluri

Viswakanth Davuluri

  • 5 reviews
  • 2 likes

Ridiculous network coverage and Incompetent customer service

published

I have been a Vodafone customer for 13 years and moving out after experiencing a bad network coverage for long time. Customer service is absolutely incompetent. I have opted for a $5 roaming service and had to move out to a local network - but charged by Vodafone even though network was 0. When raised the same with technical team - after 48hours a reply received " everything looks good -no issues".

Value for Money
Product Quality
Customer Service
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeYes
Plan Cost per Month$117.00
Included Data per Month50 GB
Similar opinion? Write a review on ProductReview.com.au!
Nav

NavSydney, NSW

  • 2 reviews

Very very bad service and customer service

published

Very bad network and customer service very bad please not use vodafone. We paying for nothing very bad service if u call customer service the are very bad service never fix u r problem one u done u r contract

Value for Money
Product Quality
Customer Service
Transparency
Plan TypePost-Paid with Phone
Return Claim MadeYes
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Sam

SamSydney, NSW

Bad company

published

Two months ago I am trying to amicably resolve an improper charge on my account, and so far I could not. worst care I've ever seen in my life. I don't recommend this crap to anyone

Value for Money
Product Quality
Customer Service
Transparency
Plan TypePost-Paid Sim Only
Return Claim MadeYes
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Mobile Phone Service Providers

Find out how Vodafone compares to other Mobile Phone Service Providers

Know better, choose better.

Compare all
Victum

VictumAustralian Capital Territory

No stars at all: this company is full of scammers & fraudsters

published
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeYes
Plan Cost per Month$45.00
Included Data per Month5 GB
Similar opinion? Write a review on ProductReview.com.au!
FuhkDominos

FuhkDominos

  • 3 reviews
  • 3 likes

Illegal termination charges and automatically billing me $5 per day without notifying me.

published

I paid off my phone and switched to a month-to-month plan. When I called to cancel i was told I would have to pay an early termination fee for 4 months. Then, they started charging me $5 per day which i did not agree to or even know about, the only reason i found out was logging in to vodabone to check the status of my case.
avoid this company at all costs. charlatans.

Value for Money
Product Quality
Customer Service
Transparency
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Return Claim MadeYes
Similar opinion? Write a review on ProductReview.com.au!
Single mum

Single mumWestern Australia

Poor customer service

published

I had a fraud claim, in which someone opened a Vodafone account in my name. I lodged a fraud claim as required. That was a waste of time, as Vodafone ended up stating that I'm liable to pay off the fraudulent account! Can't they investigate the person who opened the account! So I'm now going to have to pay for something I didnt use! I don't even have an account with them! Is this how big Corporations treat the poor!

Incentivised ReviewNo
Return Claim MadeYes
Similar opinion? Write a review on ProductReview.com.au!
Andrew C

Andrew CGreater Melbourne (Metropolitan), VIC

Very misleading

published

If I could leave a zero rating I would. I had a prepaid sim with Vodafone and transferred it into my wife's name. It took us over 6hrs to get this done. We wanted to port the number to another provider, after 2 weeks of trying we were told by staff at a store the number was still in my name and that they would never change it no matter what we did. I would never use this company again.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeYes
Plan Cost per Month$30.00
Included Data per Month2 GB
Similar opinion? Write a review on ProductReview.com.au!
Victoria

Victoria

  • 8 reviews
  • 6 likes
  • Verified customer

Over charging no responses to complaints

published

I signed up with Vodafone $40 sim plan and $69 nbn plan. They did set up the nbn quite quick and the internet seems to be working well however, I am now being charged almost $200 each time when the bills should be $109 for both per month.

I have called and emailed to complained but no one is getting back to me.

I am now building my case against Vodafone because unfortunately I don't see this stopping over this past 2 months.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Return Claim MadeYes
Plan Cost per Month$40.00
Included Data per Month40 GB
Store LocationPerth CBD
Similar opinion? Write a review on ProductReview.com.au!
Page 2 of 3
See all Vodafone reviews

Questions & Answers

Danielle m.

Danielle m.asked

I have been charged $148 this month as part of my bill. The $148 is itemised as ‘pricing plan’ . What is that?

No answers
Jenny R.

Jenny R.asked

TXT confirmation to another mobile what does this question mean when I am topping up my phone

No answers
decks

decksasked

If I connect Vodafone tv can I still use my dvd player/recorder to record free to air programs?

No answers
See all Vodafone questions

Get an answer from our members and Vodafone Australia representatives

Details

CategoryMobile Phone Service Providers and Physical Shops
Network UsedVodafone
International Roaming Offered Yes

Visit official website

Other Mobile Phone Service Providers

Previous
Moose Mobile

Moose Mobile

4.7
(1,965)
C Mobile

C Mobile

4.7
(275)
Pennytel

Pennytel

4.4
(1,037)
Hello Mobile

Hello Mobile

4.1
(133)
Vaya

Vaya

3.8
(2,762)
Next

See all Mobile Phone Service Providers

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.