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security is terrible
i was part of the vodaphone security leak. had my identity stolen and everything taken away from me. would never recommend this company to anyone. they need better protection for the consumers.
Worst network most expensive
Lost money because their network was not functioning in the melbourne city. They frequently get network outages at whim. They dont care about their customers. I changed my mobile device but still same result. I decided to change to Dodo and i m happy with their prices and network.
- Verified customer
worst network of australia
3 weeks ago, I bought iphone 12 pro with vodafone $45 plan ($5 discount, so it costs me $40). For every call i receive or make, i need to get out of my home into open space and talk, otherwise it is consistent voice dropping. My wife has a boost mobile prepaid card and she gets 123 Mbps internet speed while inside home and i get between 2 to 3 Mbps. Vodafone plan offers 60 GB data to me and I am not sure with such a poor speed , how am i going to even consume that. I am not sure what i am paying this much amount for. My wife spends just $15 a...month and her plan is far better than mine. Vodafone offers network like third world countries and their charges are like developed country. Since I bought this phone, i m not even getting basic phone call service properly, what else i can expect from vodafone. I am leaving in Eight Mile Plains and it is no way in outer suburb of Brisbane. I called customer care and they provided me standard answer that they have network upgrade going on in my area which will take long time. They didn't give any ETA. I believe i would end up paying them in $$$ by the time their network upgrade finishes and my plan of 3 years would also get finished by that time. I believe this is the standard way of answering to cool down customer and they must be using this tactics since many years. They will never have network upgrade I assume. If this is the service in my suburb, i can assume how pathetic it would be in other farther or remote suburbs. Vodafone is 10 years behind than Telstra and Optus in terms of technology upgrade.
Wife called into Vodafone at Victor Harbor several days ago because Google and Yahoo Mail wouldn't work on her 1.5 year old phone. The Guy in the shop didn't check the phone and told her that the phone was too old to run the apps and sold her a new phone and extended plan.
It too me less than five minutes to fix.
I cancelled the order.
What is really going on here. Are they totally incompetent or extremely dishonest. Either way you wouldn't deal with them.
Plan Change - Pure Frustration
Want frustration .... try changing your phone plan. 2 hours on the phone, 1 hour on the internet, 5 service providers ... each of which asked me to verify my identity, 4 credit checks, all for nothing and no result /:()&&&(;:/-
Purchased an iPhone 12 from Vodafone in a city in January 2021. The phone stopped working in March 2021 and Vodafone has been contacted several times but no reliable response has been received so far.
- Verified customer
Selling warranty expired items part of 24M plan - Shame on you Vodafone
I am very disappointed and surprised to find out that my 8 years old's daughters watch I bought part of 24M plan only got warranty for 12 months and money greedy Vodafone is asking extra money to fix the issue. This is very unethical as if provider is selling a 24m plan and hardware cost is included in the plan, they should cover it until the plan end.
All users be aware of this as never get any wearable with more than 12 months as you will be in the same situation as me.
I will report this to Telco ombudsman as this is a RIP-OFF.
Worst company. No system at all in place. Wrong misleading information
Worst customer service don’t use Vodafone
They’ll constantly lie to you and get you going around in circles. They have no idea what is going and instore and phone operators have different things happening
Don’t renew your contract
1 star only because there's no ZERO option.
It is unbelievable that I've gone from a long term loyal and happy customer to someone so extremely frustrated and upset by poor customer service that i have actually requested to return a new boxed handset and terminate my contract.
Although I had zero coverage during my Oct'20 holiday to Monkey Mia, I must say I held firm as a loyal longterm customer of 3/Vodafone when ppl told me to switch. So much so that when I received an unsolicited call from their customer sales team recently, I decided not only to switch up my plan but al...
No phone service for over a month!
I cannot believe due to works being done in the area I cannot receive or make phone calls and it will be like this for over a month. How can they expect you to continue with your contract.
Uninspired Cold Call, Old Aggressive Tactics.
Very poor cold call experience from Scott [?]. Said he was originally from TPG, but now owned by Vodafone. Aggressively pushing me to divulge information about the company current service providers, using very old information. I asked for an email [so I could confirm his credentials at least], he kept talking over me, pushing for details in order to move to the sale. When I stated that I was not going to give him any detail as I recognised this as a sales cold call with outdated lead intel he responded with "I hope if you ever do a marketing or...cold call you get rejected" and then ended the call. Honestly, had he started with 'I am calling to discuss an opportunity to migrate your services to Vodafone and consolidate your services under a one-stop provider' and not been so aggressive thinking he could push me into divulging info or bully me into a meeting I would have been much more open to the proposal.
Security issue: Vodafone mobile with online banking
There were some security issue with my ANZ online banking or my mobile carrier Vodafone, i logged on my ANZ online account (credit card) on 8 March, 2021 around 15:00 - 16:00 and changed the log on password , but I did not get a " confirmation message of change of password" SMS from ANZ ........not until twenty something hours later.....that was the next day - 9 March, 2021, the mid day at 12:11, and asked me call 13 33 50 if i did not make this change, what good does this message do now ? I remembered that i changed my detail, my email, my p...assword on 3 February 2021, three separate confirmation SMS were sent to me within 10 seconds as soon as i completed changes online, may be it was a technical isssue on my mobile carrier "Vodafone", or both companies ANZ and Vodafone have different issuess. I did not want to post this, but I found this issue was quite serious, because this happened in the business hours, and considering the public interest - everyone now are doing a lot of online transcations either at home or at work.
Can’t give 0 star review
THE worst mobile phone company I’ve ever been with. Was with Vodafone for 3-4 years. Went in to upgrade my plan and the staff decided to add another number to my account without asking. This in turn has cost me extra each month. When I brought this to the attention of the sales representatives over the phone, they didn’t seem to care. It’s very very frustrating and hard to explain the situation when nobody speaks English. Harassing phone calls all
hours of the day and again mentioned this to staff who didn’t even care. I will be taking this iss...
Dropouts, it is breaking the comunication all the time not matter where I am. Data downloads speed very slow. Technical support is very bad, they said the network is going to be fix in some weeks but never it shows any difference.
Just a matter of time before they're shut down.
3 faulty 5G phones in a row, finally cancelled the upgrade and after 10 years and 3 accounts it all goes bad. Voda shop and online idiots cannot communicate, new charges, insurance added, how, when and what the??
Ombudsman powerless to help it's almost laughable, ported all my number's and left...
Vodafone decided to deduct $98.00 from my account even though no bill was outstanding and my monthly bill of $40 had not even been issued and claim they dont even know where my money has gone. I have sent them proof that they had taken the money from my account without consent and they tell me they won't be able to sort it out for at least 10 days.
I don't use their services, but I have been receiving call from them in the last few days, claims that I have an account with Vodafone and need my name to verify the account. I refuse to tell them my name and hanged up but they keep calling me nearly every day.
I would not even give them one star.
- Verified customer
Vodafone doesn't honor promotions.
Vodafone has a current offer on it's $30 Prepaid SIM Starter pack. It's 15GB of data normally but due to it's current promotion an additional 25 GB of bonus data is added on top of that to entice new customers to their service. I was one of them! A quick addition shows me, 25 GB + 15 GB is 40 GB. And quite correctly even this is what is stated in the email they sent me. Very good. As expected. This is not what I got, I only recieved 30 GB. So What happened to this missing 40-30 GB = 10 GB of data. Well It turns out unbeknownst to me, there were...additional terms and conditions that apply. Terms and conditions that do not appear anywhere mind you as the phone support could not show me. You see this offer ONLY applies to SIM cards activated as phones not as DATA only tablets or broadband dongles or some such; So according to them I activated the SIM card "wrong". Nowhere was this stated before hand, they instead say since my specific kind of activation for a SIM card isn't explicitly made clear as the offer applies to the former. Keep in mind the offer and terms both make no reference to this offer only SPECIFICALLY applying to a specific kind of SIM activation (this is technically meaningless too mind you, a SIM card is activated or not). And Vodafone is stubbornly insistent on this excuse as being valid for deceptive and misleading promotion and advertising. If this is how they weasel their way out of honoring promotions that attract customers to them, I have little confidence in doing further business with them. If this is a reflection of how they deal with misunderstandings, disputes and issues customers have I can only expect the same weaselly conduct out of them for the future. For this reason, my only advice and take away for any prospective customers is to stay clear of them and their offers as they suddenly may pull the rug from under you and invent new excuses as to why they cannot honour their promises and promotions. Take this as a cautionary tale. As for me, once my data expires in mid March I will be closing my account with them. Thank you but no thank you, i don't need frustration and bickering over excuses for imaginary terms and conditions not stated anywhere in the offer or it's T & C.
- Verified customer
Zero care for longstanding customer loyalty
- I have been a customer with Vodafone for over a decade
- I bought a tablet for $20 per month, to use at home for streaming services to my TV on a 24 month contract
- The 24 months came and they just continued to charge me, they did not give me an option to end my service
- I noticed 10 months later and I asked to be refunded $200 as I never used data or made calls from the device, I was just paying for something I had already paid off
- They refused this and offered me $60, which reluctantly accepted
- I will move my 2 business accounts and m...
If your with vodafone make sure you get a termination letter from them. They dont disconect their service for an extra 3 months, then the next thing you know a rude, obnoxious woman from a debt collection agency rings you six months later. They also dont try to contact you by email or phone to let you know you are in arrears, they just set the dogs on you! Also they dont send bills to your email, so how would you know you owe them money after you disconect because you dont have access to your vodaphone account. All this over $60.
Questions & Answers
I have been charged $148 this month as part of my bill. The $148 is itemised as ‘pricing plan’ . What is that?
TXT confirmation to another mobile what does this question mean when I am topping up my phone
If I connect Vodafone tv can I still use my dvd player/recorder to record free to air programs?
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