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Vodafone

Vodafone (page 2 of 92)

1.6 from 2,316 reviews · View Statistics

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Andie

AndieNorth Queensland, QLD

security is terrible

published

i was part of the vodaphone security leak. had my identity stolen and everything taken away from me. would never recommend this company to anyone. they need better protection for the consumers.

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Martin A.

Martin A.Greater Melbourne (Metropolitan), VIC

Worst network most expensive

published

Lost money because their network was not functioning in the melbourne city. They frequently get network outages at whim. They dont care about their customers. I changed my mobile device but still same result. I decided to change to Dodo and i m happy with their prices and network.

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vishal d.

vishal d.South East Queensland, QLD

  • Verified customer

worst network of australia

published
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Greg

GregSouthern and Hills, SA

  • 5 reviews
  • 18 likes

Conned

published

Wife called into Vodafone at Victor Harbor several days ago because Google and Yahoo Mail wouldn't work on her 1.5 year old phone. The Guy in the shop didn't check the phone and told her that the phone was too old to run the apps and sold her a new phone and extended plan.
It too me less than five minutes to fix.
I cancelled the order.
What is really going on here. Are they totally incompetent or extremely dishonest. Either way you wouldn't deal with them.

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RobS

RobSSouthwest, VIC

  • 11 reviews
  • 19 likes

Plan Change - Pure Frustration

published

Want frustration .... try changing your phone plan. 2 hours on the phone, 1 hour on the internet, 5 service providers ... each of which asked me to verify my identity, 4 credit checks, all for nothing and no result /:()&&&(;:/-

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2 comments
RobS
RobS

... and in addition they severed my existing operational internet connection .... leaving me with no connection and no service ..... thus removing the existing credit that l had on that account

RobS
RobS

If someone wanted to provide a worse service experience l don’t think they could exceed the example set by Vodafone

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Fair Square

Fair SquareSydney, NSW

  • 2 reviews

Unreliable service

published

Purchased an iPhone 12 from Vodafone in a city in January 2021. The phone stopped working in March 2021 and Vodafone has been contacted several times but no reliable response has been received so far.

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Snifer

SniferVIC, 3059

  • 15 reviews
  • 13 likes
  • Verified customer

Selling warranty expired items part of 24M plan - Shame on you Vodafone

published

I am very disappointed and surprised to find out that my 8 years old's daughters watch I bought part of 24M plan only got warranty for 12 months and money greedy Vodafone is asking extra money to fix the issue. This is very unethical as if provider is selling a 24m plan and hardware cost is included in the plan, they should cover it until the plan end.

All users be aware of this as never get any wearable with more than 12 months as you will be in the same situation as me.

I will report this to Telco ombudsman as this is a RIP-OFF.

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Sarah O.

Sarah O.Sydney, NSW

Worst company. No system at all in place. Wrong misleading information

published

Worst customer service don’t use Vodafone

They’ll constantly lie to you and get you going around in circles. They have no idea what is going and instore and phone operators have different things happening

Don’t renew your contract

Value for Money
Incentivised ReviewNo
Plan TypePost-Paid with Phone
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alvie.huit

alvie.huitPerth, WA

  • 4 reviews
  • 2 likes

1 star only because there's no ZERO option.

published
Transparency
Incentivised ReviewNo
Store Locationwa
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Stell

Stell Perth, WA

  • 2 reviews

No phone service for over a month!

published

I cannot believe due to works being done in the area I cannot receive or make phone calls and it will be like this for over a month. How can they expect you to continue with your contract.

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Roz

RozSydney, NSW

Uninspired Cold Call, Old Aggressive Tactics.

published
Incentivised ReviewNo
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Dennis

Dennis

  • 2 reviews

Security issue: Vodafone mobile with online banking

published
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AJone

AJone

  • 4 reviews
  • 4 likes

Can’t give 0 star review

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Bad network

published

Dropouts, it is breaking the comunication all the time not matter where I am. Data downloads speed very slow. Technical support is very bad, they said the network is going to be fix in some weeks but never it shows any difference.

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John G

John GGreater Melbourne (Outer), VIC

  • 3 reviews
  • 1 like

Just a matter of time before they're shut down.

published

3 faulty 5G phones in a row, finally cancelled the upgrade and after 10 years and 3 accounts it all goes bad. Voda shop and online idiots cannot communicate, new charges, insurance added, how, when and what the??
Ombudsman powerless to help it's almost laughable, ported all my number's and left...

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Belly

Belly

  • 2 reviews
  • 1 like

They're thiefs

published

Vodafone decided to deduct $98.00 from my account even though no bill was outstanding and my monthly bill of $40 had not even been issued and claim they dont even know where my money has gone. I have sent them proof that they had taken the money from my account without consent and they tell me they won't be able to sort it out for at least 10 days.

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puiling

puiling

  • 5 reviews
  • 2 likes

Phone scam

published

I don't use their services, but I have been receiving call from them in the last few days, claims that I have an account with Vodafone and need my name to verify the account. I refuse to tell them my name and hanged up but they keep calling me nearly every day.

I would not even give them one star.

Incentivised ReviewNo
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D Burns

D Burns

  • 2 reviews
  • Verified customer

Vodafone doesn't honor promotions.

published
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Sian Pilling

Sian PillingSouth Australia

  • 3 reviews
  • Verified customer

Zero care for longstanding customer loyalty

published
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Ben

BenBrisbane

  • 5 reviews
  • 7 likes

Scammers

published

If your with vodafone make sure you get a termination letter from them. They dont disconect their service for an extra 3 months, then the next thing you know a rude, obnoxious woman from a debt collection agency rings you six months later. They also dont try to contact you by email or phone to let you know you are in arrears, they just set the dogs on you! Also they dont send bills to your email, so how would you know you owe them money after you disconect because you dont have access to your vodaphone account. All this over $60.

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Page 2 of 92
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Questions & Answers

Danielle m.

Danielle m.asked

I have been charged $148 this month as part of my bill. The $148 is itemised as ‘pricing plan’ . What is that?

No answers
Jenny R.

Jenny R.asked

TXT confirmation to another mobile what does this question mean when I am topping up my phone

No answers
decks

decksasked

If I connect Vodafone tv can I still use my dvd player/recorder to record free to air programs?

No answers
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Details

CategoryMobile Phone Service Providers and Physical Shops
Network UsedVodafone
International Roaming Offered Yes

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