I went in to Vodafone Forest hill yesterday to upgrade my kids iPhones to the iPhone 11 pro max . The information in relation to the discounts / trade in ect was excellent . The staff member (# L1143 ) sorry forgot his name , was so friendly , knowledgable and helpful . We have had our 3 services with Vodafone for many years and will of course continue to do so. Thanks so much to this lovely staff member .
Have no issues with coverage - actually have more than my partner who's with Telstra most times. Speed is always good too. Service is always outstanding and competitive pricing for what is offered. Have been with Vodafone approximately 10 years and have no desire to change.
Changing my mobile was easy
I have used Vodafone for some time and the network coverage was a significant improvement to my last service. upgrading my mobile in the Wanneroo store was really straightforward and the store member was very helpful. I have now started to use Vodafone for NBN. So far so good
I love my Vodafone
I think Vodafone is great, they have pretty good prices and gives you a good amount of mobile data at a reasonable price
I've been with them for over 10 years and never had any problems that won't fixed early :)
Great service, can't complain!
I moved to Australia from New Zealand, where phone plans are expensive and coverage is pretty terrible at the best of times, and I am so impressed with how Vodafone has performed so far! I pay $40 a month for 50gb of data, 100 minutes of international calling (which I use to keep in touch with my family back in NZ) and unlimited texts. My service has never dropped out, 4g is very stable and works no matter where in the city I end up and call quality is fantastic. I couldn't be happier with the service.
431 Bourke St for the best service
After experiencing very poor service at the Vodafone store on the corner of Swanston and Bourke streets for many years, I decided to try the Bourke St mall option. The service here was outstanding thanks to Rosa and Ambrose. Very professional, friendly and customer centric. I highly recommend taking the extra minute walk from the corner store option to the mall option to find out what true customer service should be. Thanks again guys for your help and solutions. Very impressed.
Been with Vodafone for ten months now and never had a problem. Fast downloads. Good reception and clear calls. So all good. Would not hesitate to recommend them. Cheers and thanks.
Rating purely on Vodafone’s Twitter Customer Service
Received excellent customer service from their Twitter account, my issue was dealt with immediately and was resolved the same day. Left me having a positive view of Vodafone Australia! Keep up the good work on Social Media Vodafone :)
A fair comparison on customer service and coverage.
I had to call Vodafone 1300 number today and I got the call centre Mumbai, things didn’t start well with the language barrier Etc and things got a little testy and eventually I was transferred to a chap called Sharma and he was excellent, clear English and wanted to resolve my problem, he really went that extra mile and keep in contacted with me during the course of the day until resolved. And I’ve been with most of the main telcos over the past years and dealt with other customer service centres and never had the positive experience I received...today, I was very touched with his personal service and perseverance and this is from someone on the other side of the world, he retained me as a loyal Vodafone customer today and he definitely deserves a very big Thank you from me. On another subject regarding Vodafone coverage, my partner and I travel up and down the length of the East Coast regularly and my partner is with Optus, we both have same iPhone 6’s and she has a lot of signal drop out compared to me. We both were originally with Telstra for approximately 12 years and we both left as we found with Vodafone and Optus you got more data and longer time 30-35 days and the Telstra customer service I received when wanted to upgrade our 12 year old plans was appalling and this was at a Telstra store, there was interested in retaining us as long term users so there’s good and bad with other telcos too. But I’m happy with Vodafone.
Great service at Vodafone Cronulla
Called into the store last week looking to transfer from Telstra. Samuel was the sales attendant at the time and was very helpful. Definitely better value than Telstra. I walked in with no appointment, got served straight away.
Thanks for your patience Samuel
replacement of faulty device
I've been with Vodafone since my very first original "brick" mobile so that's quite a few years ago and have stuck by them as a loyal customer ever since therefore I updated my phones every 2-3 years and have always had success till my latest purchase in 2018 the samsung galaxy A5 which unfortunately only lasted 12 months due to having moisture in my porthole I took it back to the store I purchased it from at Burleigh Stocklands shoppping centre Qld and unfortunately the staff there were not helpful at all but rather rude and said there was not...hing they could do for me. I then took it to the store at the Pines shopping center where a lovely staff member Jacob had a total different attitude and was more than helpful to try and help me by sending my device away to the samsung repair center but he did warn me that the kind of damage my phone had there might not be a resolution because my waranty did not cover it, so anyway I wasn't expecting any good news, but a couple of weeks later I received a phone call from the vodafone repair team letting me know they were more than happy to replace my phone with a brand new device and it will be delivered to the Pines store where the lovely Jacob had taken the time to sit down with me and fill out the required paperwork needed to send away with the damaged phone. I am very grateful to Jacob and Vodafone for the replacement device and I guess it really does come back to being loyal and having the loyalty in return, thank you vodafone.
Excellent service Vodafone Brookside Qld
Moved my mobile service over to Vodafone today after being with another supplier for 15 years. Jackie was professional and gave clear information. Highly recommend her and this Vodafone outlet
Vodafone is the best telco company for quality and customer service!
Vodafone has been nothing short of brilliant with our phones so we changed our internet which was terrible with Telstra and the support we got from Telstra was an absolute joke alone with the service. Vodafone have went above and beyond in store and on the phone and we are stoked with our phones and nbn!
Wonderful service, great pricing!
Service was incredible as always, Jerome made the entire process incredibly clear and easy. We’ve shopped around looking at plans for a while now, but none have been better than the ones offered at Vodafone, and for a fraction of the price too. Will definitely be staying with vodafone in the future.
Amazing for Metro, not the best
I'll be honest, I've been with Vodafone for 3 years, and will probably continue to use them for as long as I can.
Coverage wise, it's not the best of the bunch, but definitely not the worst. It covers most, if not all of Melbourne. Using the train every day into the city, I can confirm there are one or two black spots that are mostly due to environmental obstructions, but otherwise I always have an amazing service.
At home, I regularly get 250Mbps/40Mbps, and haven't experience an outage or drop out that affected me drastically.
Customer Ser...vice is always patchy, but none of them were outright rude and always did their best to answer any enquiries or resolve any issues I've had. All in all, Vodafone provides the best all-rounder experience.
Perfect example of customer service
I recently moved my internet over to Vodafone and they were very helpful, patient and took the time to get everything right. Service has been fantastic so far. Would recommend.
Sensational customer service
We received outstanding service and assistance at Rosebud Vodafone.
The person who served us was an absolute legend - extremely knowledgeable, efficient and so pleasant to deal with. 10/10. We hope he never leaves this store.
Excellent customer services
On my last bill I got charged almost 10 times then what I usually pay. I when to Vodafone store at Loganholme. We talked to one of the staff, her name Jenny. She’s really helpful and she acknowledged me on what happened on the bill. I had a really impressive experience with her.
The reviewer stated that an incentive was offered for this review
Thank you Vodafone for an excellent service
Just received my new phone today after I was given the wrong device from one of the Vodafone store. Follow up service was greatly appreciated. Keep up the good work.
Yes! not the same as telstra, not even close in alot of areas, but if you look at there coverage map and work out where you go 90% of the time if that suits you than there great.
Questions & Answers
I have been charged $148 this month as part of my bill. The $148 is itemised as ‘pricing plan’ . What is that?
TXT confirmation to another mobile what does this question mean when I am topping up my phone
If I connect Vodafone tv can I still use my dvd player/recorder to record free to air programs?
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