Reviewer Photos & Videos
- Verified customer
Vodafone Sales team divulge our confidential information to third party for fraudulently purchase phone under our name.
On 20th January 2021 I called Vodafone sales team to upgrade my phone in to new iPhone Max 256 GB phone and I haven’t not processed because I haven’t got better deal.
On the same day at 6.08 pm I got a phone call from 02 9052 4954 saying with regards to the phone inquiry I had with Vodafone they wish to better deal that with new phone I need to pay only A$91.08 and without any payment for my existing handset.
I didn’t proceed . But I called the Vodafone sales team on their no and checked with them some one from Vodafone called me for new hand...set and they said yes, they can see the order in the system. Then I asked the monthly payments and the existing handset payments waive off. They too confirm that’s was right. Then I said them I didn’t Proceed the order and asked them to check the delivery address. Ten they inform incorrect address. Then I asked them whether they can cancel the order and the guy who originally called me informed me he would call me back to proceed with the order. So I said I would take this with the person who originally called me.So he called me back again and told me the address corrected and sent me the confirmation saying exiting phone payment waived and only pay for new phone set and the phone bil. As I had so many problem during last 8 year with Vodafone when buying new phone as they never give the discount what they agreed when buying phone,I called them in the morning. Again they said what in the order correct but delivery address was wrong.then I said to correct and a lady who call not to worry and the delivery address would correct and gave me a reference no.But I was still not sure and then I called Vodafone accounts and checked.then thre were the one informed me that I need to pay my old phone balance and some one has fraudulently put the order by online by accessing my detail and as the phone already ordered although the phone was still not dispatched they need Police report to investigate. Actually Vodafone sales team divulge our confidential information for the fraudulent activities for the others.
Excellent customer service
I was having problems with another service provide and went to a Vodafone store to see what they offer. The customer supervise was excellent and the solutions they provided are exactly what I needed. You actually speak to real people unlike another service provider that keeps getting me diverted to automated systems that don’t work.
Worst customer service
Worst ever! I was asking why we are already charged when i havent received the phone at all..i havent used it and the bill has already started 11 jan-8/02/2021. He said that it is their policy to charge the customer in advance. What the hell? It wasnt my problem that the handset isn't available.. His excuse there are customer who receive the box but never opened thus the bill already starting. He also advised me my phone is still for delivery but it is part of their terms and conditions that the bill would start.
Incorrect credit default
Two months ago we applied to refinance our home loan but were told we couldn't proceed as Vodafone had a default against my husband's name. My husband and I have never and will never have an account with Vodaphone, yet it was up to us to prove it was not our account. After getting the police involved, completing a stat dec and jumping through all their hoops we finally proved the account did not belong to us yet still to this day Vodafone have not removed the black mark from our credit rating. We can not gain finance until this is done and Voda...fone will not allow us to talk to anyone. They should be liable and accountable for this. The police informed us that Vodafone allowed someone to use my husband's name and date of birth and issued them an account without any identification. This should be illegal. And yet, we are the ones being punished. Disgusting service Vodafone!! we will never deal with you!!
Never have I had a carrier so useless when it comes to reception. I am in the middle of Canberra and the service is 3rd world. I signed up to Kogan not seeing they use vodafone for their provider which was my bad but I've lasted 23 days into a 90 day contract. NEVER EVER again.
Been trying to upgrade phone for last 2 month. Multiple calls, chats with vodefone spend over a day with support team and no one helped me in addition to that whenever you go out of the city you have no reception so its very limited network. I got 2 mob plans and NBN with them and looking for more reliable provider. Would not recommend Vodefone.
I would give it 0 stars if it were an option
They overcharge for mobile plans. They gave me a mobile plans on higher than market price and they added loyalty discount on top of it to make it the same price as the market price. The only problem is that they expected me to pay the overcharged market price (excluding the loyalty discount) when I approached them to buy off my device. It would have been much cheaper if I would have purchased my phone from JB Hi-Fi or any other retailers for full price or even on a monthly plan. Never getting a phone from Vodafone again.
Overcharge - Be careful to join
Having used a few different mobile / sim plan providers (virgin, optus). Vodafone has a manipulative policy and terms to charge customers.
I joined Vodafone on Nov 5th and Cancelled the service on Nov 12th. For a monthly plan of 35$ no lock-in contract. However, after I ported out my number, the bill I received is $43 which includes:
1 Full month plan cost + $ port fee.
Please read the terms and conditions carefully before joining as Vodafone charge for exit fee plus they do not pro-rata any unused days of the month. So you might be ended ...up paying 4 or 5 times the cost if you decide to leave within a billing cycle. This terms and condition is unique to Vodafone and actually violets Consumer Law as they are charging customers for services not provided. Can't be bothered dealing with their customer service as they didn't even try to help waiving the fee given the fact that I've only used the service for 7 days. A reminder here for those who're considering joining Vodafone.
- Verified customer
After sales assistance? Not received
After two years, I decided to return to Vodafone as a telephone operator. I specify that with the previous provider (Kogan mobile) I had a great time, spending half. However, having purchased a smartwatch, Kogan does not offer the possibility of combining it with the phone to use it independently. So after some research, Vodafone was offering the best price between Optus and Telstra. As soon as the rechargeable plan was activated, the website and the app did not recognize my phone number. After three weeks of waiting and calling customer suppor...t every 48 hours (following their directions), the problem did not go away. In the three weeks of requesting assistance, no one from Vodafone Australia contacted me trying to find a solution. I, therefore, decided to activate Optus.
The most horrific service I have ever encountered. Also experienced dishonesty.
Ordered a new phone on plan 21/12/20 - Was advised 2 day delivery. This was perfect for me as I was travelling a week later.
Still have not received any communication, apart from original email stating order received
I called Vodafone 30/12/20 to ask what was happening. The guy on the phone said that it should not take that long. I asked him to cancel my order as I can't wait as I will be travelling next day. I decided to use my old phone with a prepaid sim.
He told me he would cancel that and I would receive and email within 24 hrs.
Poor & Frustrating Service
We have four mobile numbers on our account and had to swap a sim on one of the mobile phones as a new handset had been purchased. The holder of the handset went to their store and asked them to swap the sim. They had the mobile with them, had ID and also the account PIN on the account and they refused to help. I then went to a store and told them what we required and they would only offer a new sim and told me to do the transfer online. This did not work. Something is wrong with their site.
Last night I travelled to the home of the person ...
Vodafone comms misrepresent their product services
I recently purchased a Samsung Galaxy Watch 3 LTE version for the purpose of training for a marathon, for which the LTE version is essential. Upon attempting to connect my phone with the Vodafone Numebrsync plan (to access LTE through the watch), I was informed after several conversations with Vodafone customer service that my non-Samsung phone is ineligible to access the plan.
Prior to purchasing the watch I inquired with Vodafone as to the process for connecting to their Numbersync plan and thoroughly checked all information available on the...ir website. At no point is it stated, or I was given information that my current phone was ineligible to access Numbersync. The Technical support officer at Vodafone confirmed that the Vodafone website does not contain any advice as to this requirement. Samsung clearly promote the fact that any phone can access LTE through this watch. Optus confirmed availability of their plan with Samsung watch from any phone type. Vodafone refused to release chat transcripts to raise the issue further.
they STOLE $844,55 from my account without my permission, and the worst part about it it was there mistake, they did offer me store credit or credit off my next phone bills , but won't refund money back to my account as they say they can't do that , I've spoke to these people once a week about this issue and each time they say they would let the creditors know what's going on this went on for over a month, and still STOLE my money
Poor service! Fraudulent account details!
Have requested on multiple occasions for my billing and tax invoice details to be corrected as their sales staff incorrectly set up the account. 3 months on and Vodafone claim they are unable to issue me with the correct account details on my tax invoice as apparently their system is unable to process this. So, for the last 3 months I am being invoiced with the incorrect details. Is this not fraudulent? Would think so.
Left an enquiry mark on my credit file
I applied for a $40 per month plan but didn't get approved which i was ok with but I'm not ok with the mark of the enquiry they left on my credit file when they did a credit check. Pathetic considering I've been on multiple Telstra & Optus phone plans over $100 per month & never defaulted on them. Back to Telstra it is!
I would not even rate you 1 star because your service is really pathetic, trying to solve the issue since last 3 months but the customer services says your internet is working perfectly but it is not. Even at the vodafone center they need to learn how to speak to the customer instead of being rude. You guys are scam, I have already talked to several agents and told me that someone will come to my home and fix it now they are saying its nbn problem.
Questions & Answers
TXT confirmation to another mobile what does this question mean when I am topping up my phone
If I connect Vodafone tv can I still use my dvd player/recorder to record free to air programs?
Each time I go to activate my SIM card each form of identity is not valid. Is it because I am supposedly underaged, which shouldn't be the case since I am an adult.
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