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Vodafone (page 3 of 10)
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- 8 reviews
- 5 likes
So disappointed after being with Vodafone 10+ years to find I'm being billed for a product I declined
I have a plan with a number of handsets attached for family members. I wanted to add a further handset to the plan today and went into the account online to check the details. This is how I discovered that Vodafone has been billing me for a product for over 2 years that I explicitly told them I did not want. This began when I last upgraded my handset. At the time Vodafone insisted that the handset came with a tablet. They did not state there was an additional charge for the tablet. They were not transparent.
When I realised I was bei...
Read moreng billed for a device I told Vodafone all along that I didn't want, I called them immediately to negotiate to have these charges waived. I offered to send the unused product back. They were not willing to resolve the issue. Unfortunately because I have a monthly EFT set up for bills, I didn't pick up these additional charges earlier. Due to Vodafone's unsatisfactory response and deceptive sales practices I've raised a complaint with the telecommunications ombudsman. It's so disappointing after 10 + years of paying Vodafone bills on time. I'll need to change Telcos as soon as practicable. So, this is a reminder to shop around. Brand loyalty doesn't pay. Also, make sure you do your due diligence, ask for all offers in writing before accepting them, and check your accounts regularly for hidden costs everyone!Don't buy anything from them expecting warranty service.
We bought a cellular Apple watch for our disabled daughter so in an emergency at school she could contact us. We were not told by Vodafone sales staff Pac Fair Gold Coast that she needed to have her mobile phone close by for the battery to last more than 6-7 hours even though we told them she would not have her phone at school and needed a cellular watch.
After a few days we were lucky to get 4 hours out of the watch. We returned to Vodafone who told us the watch needed to go back to Apple to be repaired. We contacted Apple who asked us to do a...
Worst Customer Service Experience
I recently joined Vodafone and experienced so many issues with the billing. Their system is not up to date and my order got delivered after a week. I had to call 100 times to fix my billing amount but never got any response. I did not use the service or device and cancelled the plan and returned the device within 28 days. I was clearly told that I will get a credit for the previous bill as they have a policy of change of mind but still I have been receiving bills and calling them back to sort this out. This is a crap experience. I would give 0 ...
Read morestars if there was an option. I would never recommend Vodafone to anyone. I have spent 10 hours speaking to customer support who are definitely useless and hopeless. I have been told that I should wait for another bill to check if I will receive credit for my previous bill. Ridiculous and the worst customer experience ever in my lifeltime.5g with vodafone is awesome and it performs better then 4G
Very reliable connection
No drop out
Ive got 468.98mbps download and 66.9mbps upload on 5G
Ive got 44.5mbps download and 14.5mbps upload with 4G
Not a bad network over all and im impressed
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- 2 reviews
Possibly the worst experience trying to setup account
Signed up online for an eSim mobile plan. eSim activation and porting process is flawed. Spent hours on via the Vodafone app chat and on the phone trying to get it working, then I try to cancel my plan and was told I need to go into a store to do this.
Going in tomorrow to cancel. Never again Vodafail. Useless.
Would give 0 stars if I could.
We have been charged for 6 years (hundreds and hundreds of dollars) for a service we didn’t order or consent to. Now we have to get stat decs and identity docs and fill out a police report and have been told that we potentially may never get the money back. Wasn’t until the 3rd phone call that they even decided to cancel the charge for future bill cycles. We were originally told we would have to keep paying it.
Highly incompetent call center , problem not resolved after 3 weeks
I bought iPhone 13 for ongoing promo where there was a discount of $1000. But they charged me full amount. It’s been 3 week I am following it but the issue is not resolved .
Apart from this amount , they have charged me surcharge on this $1000 , so I have to again raise and get it back .
The problem where they charged me $1000 was first reported to Vodafone on 21st Feb and the hey told it will take 2-3 business days. But the problem is still not resolved and I have new issue .
Updated 11/03 :
Complaint no 3-2843546265615
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Horrible internet provider
vodafone is hands down the worst internet provider to exist. Not only do they fail to provide me with speeds promised, the connection is faulty and completely unreliable. DO NOT USE THIS PROVIDER
THEY SCREW YOUR CREDIT!!!! WATCH OUT!!! VODAFONE IS A FRAUD
Vodafone reported ME for credit issues when in reality it was someone else they wanted to report, whose name happened to have similar spelling as mine. I went into a vodafone retail store where the staff members confirmed the account on the credit report was in fact not me, very similar details, but completely different person. I am in the process of loan application to which it was decline due to this pre-school mistake they made. The "Collection Team" from Vodafone presses me to put in a Fraud Form where their "Fraud" team would investigate, ...
Read morethis isn't even a fraud, it's clearly a HUGE mistake they've just made on their side and yet REFUSES to admit, and they can clearly see it when they check up the accounts. I am facing a super tight timeframe for a loan, so I asked them to send me a letter of confirmation to say my credits are okay and I do not have any outstanding debt under my name, but yet they still refuse to do that, again telling me to submit a Fraud form when its not even a fraud. I am suspecting they want me to put in a fraud form to cover themselves from a legal perspective so I can't sue them. I don't understand why I have to put up with the consequences on a HUGE MISTAKE they made on their side, and yet refuses to help or resolve the issue until I put in a fraud form. Now this credit issue will be stuck with me for 5 YEARS!!!! I've always paid on time, never missed a payment and yet this happens to me. Their complaints department is a joke too, same number as their customer service, just writes down the issue and passes the problem off. During one of the calls, when requested to speak to their supervisor, I was left on hold for over 40mins to which the phone just hanged up after that. AVOID VODAFONE, THEY SCREW YOUR CREDIT, DO NOT USE THEMFind out how Vodafone compares to other Mobile Phone Service Providers
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Most disgusting Service and customer Service
I have never come across a company with the most rude customer service staff. They hang up on you so they don't have to deal with you. Then when you call back its just another staff member with no idea.
To top it off i never have reception in any area.
- 7 reviews
- 6 likes
Rude bullies !!!
Have been a customer for 11 years worst service ever .They send a number of threatening text days before due date then ever day after cutting off service after two days late .Rude bullies !!!
After 17 years have finally had enough!
After being a customer with 3, and then Vodaphone when they merged, I have finally had enough of the poor quality customer service provided.
The final straw today was receiving the second notification that they could not send me my bill because of 'technical difficulties' (i.e. this is the second month this has happened). When I did as directed and tried to login to MyVodaphone, I discovered that, even though I had changed my email address in My Profile last year when it changed, because I hadn't updated it in Billing Options (even though I wa...
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Why can’t we rate 0 stars?
Internet was slow and intermittent
Phone line was unreliable.
I wish I could tell you the speed but it couldn’t even do a speed check without disconnecting
Customer service was poor
You can activate an account in store but they make it impossible to cancel so please don’t sign with them. It’s such a waste of time. Even crappy Optus is better.
Robbers
I will never use or recommend Vodafone. My ph plan was finished last month and I had to pay 1 more payment for handset. then I get another bill for the hand set again the next month after calling they tell me it is still the 36 mth contract but the plan had finished the month before. I had changed provider when contract was up they still want me to pay for the handset...
- 5 reviews
- 13 likes
Worst phone company ever!!!!!
Firstly they cant get the contract right…secondly you try to get it fixed and they leave you on the line for hours only to disconnect the call while you’re on hold…and most importantly….the Login process is the biggest waste of time I have ever encountered! I tried logging into my account only to keep getting pushed back to the login page, it kept sending me text messages with the link and the link kicks me straight back to login. After it did that 6 times it locked me out. SERIOUSLY WORST SYSTEM I HAVE EVER ENCOUNTERED. You cant just simply lo...
Read moreg into the account without having to 20 step operation only to keep getting kicked out. I’m waiting for the contract to end then going back to Telstra….at least Telstra has an easy log in system and better network capability. Vodafone used to be great….sadly is now absolutely crap!- Verified
Terrible, totally useless and not worth the money you pay
Network is terrible, data never works and keeps disconnecting, and when you contact their customer service, fist you will be on hold for at least 40 min and then they just say check if your area is covered. I do not recommend Vodafone at all, don’t waste your money.
- 6 reviews
- 4 likes
Late payment fees
Charging late payment fees! $15.
Even though they didn't inform me my direct debit was unsuccessful.
I also bought a phone which was advertised $500 off. I then was told the $500 had to be paid if I changed phone providers within 2 years. Lots of "catches" be careful with their "terms and conditions"...sneaky!!
- 4 reviews
- 17 likes
Atrocious service
I wish l had looked at the reviews when l was considering to join Vodafone. I rang them and the phone sounded as if it’d been put through to an overseas customer rep. I requested an iphone13 pro on a 24month contract. Last week l received an iphone 13 pro max on a three year contract. I rang vodafone to try and get this resolved noone would assist. I was told the agent that did up the contract was the only one who could help me. I was told this agent would ring me within 1-2hrs, its been a week and still waiting. They have also taken money out ...
Read moreof my account when l haven’t even activated the sim yet. Therefore being charged for a service l haven’t got yet! Please anyone thinking of signing up with vodafone DONT DO IT, you’ll definitely regret it as lm doing right now :(- 4 reviews
- 1 like
Sometimes you wonder how the hell are they still operating in Australia
I was on one of the legacy PAYG 365 prepaid plans. Typically I rarely use the phone plan except for receiving internet banking security SMS texts such as new transactions, login etc, and that works for me security wise.
Vodafone in their great wisdom decided to disconnect my phone number because I didn't recharge my balance for a year and did so without informing me. Their response? Buy a new sim card and set up the prepaid plan THEN get Vodafone to my transfer the new prepaid plan to my old number, despite the fact I'm forced into their new p...
Read morerepaid plans which would potentially make me pay a few hundred dollars more than I need to. I can imagine the muppets rubbing their hands in glee now that I am one of many legacy prepaid plans wiped off their books so they can milk money off me. Thank you Vodafone for severely inconveniencing me, forcing me to contact all of my main banking institutions to change my phone number, especially those which require me to receive a text to enable changing my contact details. Take a long walk off a short pier Vodafone. I refuse to play your rip-off game and hope the company goes under in Australia. Frankly, you guys deserve it.- Verified
Being a new customer and started to regret...Terrible service...
I was with Optus prepaid before. I saw there was a deal of paying $150 to buy a $250 prepaid which ended on 31/1 on the Vodafone webpage. At that time, I was still with my Optus prepaid which would expire in several days. I used the Vodafone LiveChat to check if I could buy the prepaid first and activate the plan later. The representative said No. He said as the prepaid would end on 31/1, I have to buy the card and activate the card no later than 31/1 to get the deal. Because of that, he suggested me to visit a store and buy the prepaid card.
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- 3 reviews
- 5 likes
3 weeks later and still issues
Do not sign up to any of Vodafone’s services. Purchased a new 4G mobile broadband service 3 weeks ago; to give you an idea, before this I have been Vodafone for 15 years. Today I will cancel my services for good. This is not good enough.
I’ve had issues since the day I received the new service with new modem, I’ve been on the tech support probably ten times just keeps getting standard responses there is upgrades in your area. But how does this explain my 4G on my Vodafone Phone works with ok service, same for my iPad 4G Vodafone service but cl...
Read moreearly the modem does not work… this is insanely frustrating. Even driven to a Vodafone shop twice, first they gave me a new SIM card as this could be the issue, next visit they give me a completely new modem. Now I am back home and have connected new modem and NO SERVICE AT ALL. get connected to tech support after 25min wait; spend 20 min on phone to them. Oh I have to get you transferred to different department, now still on hold again 23 min. Writing this review as sitting on hold and fume coming out of my ears::::: I will write back here if this gets solved, however even the issue is resolved, I cannot describe how poor the customer service provided is. For this simple reason I will seek other services. With regards, TessTerrible service and so hard to contact
I woke up with no network service today. After so much trouble trying to talk to a human I find there is upgrades in my area all week so no calls, texts or data! It would have been good to have some idea a planned upgrade was happening, but no notice. Very frustrating. I put up with the other issues of calls dropping out, difficulty logging in to my account etc but this is just not on. I do not recommend Vodafone and will not be resigning with them.
If I could put zero star I wood do it.
Very poor coverage. I have this problem for more than 3 months.to solve the problem I talk to customer service and went to the Vodaphone shop too many times. I don't recommend the company to anyone.
- 2 reviews
- 1 like
Zero!!!
No coverage
Ridiculous way of topping up your monthly pay as you go
If you run out of data and have no wifi network available- that’s it.. you are done! You can call so called customer service- but let’s not even go there..
in this day and age? Why does this provider even stays in business??
- 3 reviews
- 1 like
Very poor coverage
Vodafone coverage is appalling - constant drop outs even along the major highways , outside of big cities
Their customer service is now as bad as their coverage - they just lie about the problems (eg we are currently building new towers ; we are in process of upgrading the network which will fix your problems)
Dreadful company - will be pleased when my lousy contract ends
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