On 20th January 2021 I called Vodafone sales team to upgrade my phone in to new iPhone Max 256 GB phone and I haven’t not processed because I haven’t got better deal.
On the same day at 6.08 pm I got a phone call from 02 9052 4954 saying with regards to the phone inquiry I had with Vodafone they wish to better deal that with new phone I need to pay only A$91.08 and without any payment for my existing handset.

I didn’t proceed . But I called the Vodafone sales team on their no and checked with them some one from Vodafone called me for new hand...

I was having problems with another service provide and went to a Vodafone store to see what they offer. The customer supervise was excellent and the solutions they provided are exactly what I needed. You actually speak to real people unlike another service provider that keeps getting me diverted to automated systems that don’t work.

Worst ever! I was asking why we are already charged when i havent received the phone at all..i havent used it and the bill has already started 11 jan-8/02/2021. He said that it is their policy to charge the customer in advance. What the hell? It wasnt my problem that the handset isn't available.. His excuse there are customer who receive the box but never opened thus the bill already starting. He also advised me my phone is still for delivery but it is part of their terms and conditions that the bill would start.

Watch you mobile phone charges with Vodafone if you dial up 121 , premium charges for this are $1.30 per minute and $3.10 connection , my 4 second call was $4.40 , cant imagine if i needed this service and it was a 20 minute call with them.

Vodafone one of the worst service provider in Australia. Don't signup. Better to stick with other service providers. Will switch soon

Two months ago we applied to refinance our home loan but were told we couldn't proceed as Vodafone had a default against my husband's name. My husband and I have never and will never have an account with Vodaphone, yet it was up to us to prove it was not our account. After getting the police involved, completing a stat dec and jumping through all their hoops we finally proved the account did not belong to us yet still to this day Vodafone have not removed the black mark from our credit rating. We can not gain finance until this is done and Voda...

The male at the counter is extremely rude,he shouted at me and had all those around just stare at me

Never have I had a carrier so useless when it comes to reception. I am in the middle of Canberra and the service is 3rd world. I signed up to Kogan not seeing they use vodafone for their provider which was my bad but I've lasted 23 days into a 90 day contract. NEVER EVER again.

Been trying to upgrade phone for last 2 month. Multiple calls, chats with vodefone spend over a day with support team and no one helped me in addition to that whenever you go out of the city you have no reception so its very limited network. I got 2 mob plans and NBN with them and looking for more reliable provider. Would not recommend Vodefone.

They overcharge for mobile plans. They gave me a mobile plans on higher than market price and they added loyalty discount on top of it to make it the same price as the market price. The only problem is that they expected me to pay the overcharged market price (excluding the loyalty discount) when I approached them to buy off my device. It would have been much cheaper if I would have purchased my phone from JB Hi-Fi or any other retailers for full price or even on a monthly plan. Never getting a phone from Vodafone again.

Having used a few different mobile / sim plan providers (virgin, optus). Vodafone has a manipulative policy and terms to charge customers.

I joined Vodafone on Nov 5th and Cancelled the service on Nov 12th. For a monthly plan of 35$ no lock-in contract. However, after I ported out my number, the bill I received is $43 which includes:

1 Full month plan cost + $ port fee.

Please read the terms and conditions carefully before joining as Vodafone charge for exit fee plus they do not pro-rata any unused days of the month. So you might be ended ...

After two years, I decided to return to Vodafone as a telephone operator. I specify that with the previous provider (Kogan mobile) I had a great time, spending half. However, having purchased a smartwatch, Kogan does not offer the possibility of combining it with the phone to use it independently. So after some research, Vodafone was offering the best price between Optus and Telstra. As soon as the rechargeable plan was activated, the website and the app did not recognize my phone number. After three weeks of waiting and calling customer suppor...

Ordered a new phone on plan 21/12/20 - Was advised 2 day delivery. This was perfect for me as I was travelling a week later.

Still have not received any communication, apart from original email stating order received
I called Vodafone 30/12/20 to ask what was happening. The guy on the phone said that it should not take that long. I asked him to cancel my order as I can't wait as I will be travelling next day. I decided to use my old phone with a prepaid sim.

He told me he would cancel that and I would receive and email within 24 hrs.
Today is...

We have four mobile numbers on our account and had to swap a sim on one of the mobile phones as a new handset had been purchased. The holder of the handset went to their store and asked them to swap the sim. They had the mobile with them, had ID and also the account PIN on the account and they refused to help. I then went to a store and told them what we required and they would only offer a new sim and told me to do the transfer online. This did not work. Something is wrong with their site.
Last night I travelled to the home of the person ...

Nbn doesn't work. 4g backup is terrible. Agents have no idea. Complete waste of time. I am so over the poor service.

I recently purchased a Samsung Galaxy Watch 3 LTE version for the purpose of training for a marathon, for which the LTE version is essential. Upon attempting to connect my phone with the Vodafone Numebrsync plan (to access LTE through the watch), I was informed after several conversations with Vodafone customer service that my non-Samsung phone is ineligible to access the plan.

Prior to purchasing the watch I inquired with Vodafone as to the process for connecting to their Numbersync plan and thoroughly checked all information available on the...

they STOLE $844,55 from my account without my permission, and the worst part about it it was there mistake, they did offer me store credit or credit off my next phone bills , but won't refund money back to my account as they say they can't do that , I've spoke to these people once a week about this issue and each time they say they would let the creditors know what's going on this went on for over a month, and still STOLE my money

Have requested on multiple occasions for my billing and tax invoice details to be corrected as their sales staff incorrectly set up the account. 3 months on and Vodafone claim they are unable to issue me with the correct account details on my tax invoice as apparently their system is unable to process this. So, for the last 3 months I am being invoiced with the incorrect details. Is this not fraudulent? Would think so.

I applied for a $40 per month plan but didn't get approved which i was ok with but I'm not ok with the mark of the enquiry they left on my credit file when they did a credit check. Pathetic considering I've been on multiple Telstra & Optus phone plans over $100 per month & never defaulted on them. Back to Telstra it is!

I would not even rate you 1 star because your service is really pathetic, trying to solve the issue since last 3 months but the customer services says your internet is working perfectly but it is not. Even at the vodafone center they need to learn how to speak to the customer instead of being rude. You guys are scam, I have already talked to several agents and told me that someone will come to my home and fix it now they are saying its nbn problem.