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Terrible customer service
I disconnected from Vodafone at the beginning of the year & today I received notice from a credit agency that I owed them money. Not once have I heard from Vodafone since the disconnection despite the fact they obviously have my phone number, email & address! Let me just add this gives even more support to my decision to change companies after being a customer for 13 years!!
Never ever ever ever again
Vodafone could offer to pay me to use any of their services for the next 100 years and I’d say no! Their business model is “promise the world until they sign”. If they spent 1/10th the amount they spend on delusional tv ads as they spent on their network and customer service....they might gain another 20 oblivious suckers(customers)
Rot in hell Vodafone!
Really frustrating to deal with and particularly unstable service. Cant trust the data to be uninterrupted for business
As a business customer in the health field internet is particularly important in the care of our patients. We connected with Vodafone as a new connection in a newly renovated building. The connection came with the sim card back up in the modem which gives 30 days of data connection albeit at a slow speed.
We were told we would have NBN contact us to install the hardware to the premises which didn’t happen and we ended up having the data cut off by Vodafone multiple times requiring calls and half hour plus wait times on the phone to be reconn...ected. On the 4th June 2020 we had a NBN technician come to our home to terminate the incoming fibre and establish a working installation for our property. The man was rude and failed to complete the job. He refused to run the fibre into the property or to install the NBN connection box and simply left us with 50m of fibre to do it our self and left the property. We only have the NBN utility box which was installed in the build. The NBN Co installer listed our site as having the installation fully completed (WHICH WAS A LIE) and I can only assume allowed the contractor to take payment for the installation that he had not undertaken (FRAUDULENT). After more calls we have had Vodafone manage a second contractor to attend the property to confirm that the first contractor had not done an installation. We were told that he will log it with NBN and Vodafone as needing a new installation and we would be contacted within a few days to get a full installation. We didn’t get contact and again had our internet turned off.
Can I don't even put an start? it's awful service.
I was vodafone client for years, no problem. Then I wanted to upgrade my services but requested a no lock in contract but end up getting it (I was unaware of) then not even a month in, I started to get Vodafone messages saying they were no longer providing service in my area (I am in rural Australia), the messages were quite harass, every fortnight even. Ok, not problem, went to a vodafone shop to make sure if I could change to another mobile provider without incurring in extra payment, they said yes, no problem. NO ONE ever mentioned about get...ting bill for. Months after a months still getting bills for a SERVICE they hasn't provide and ALSO they forced me to get out of this. CALL CENTER is useless and said to me I shouldn't listen what they said in the vodafone shop!!! I mean are you serious? it's your OWN vodafone team! he said I should just call them, well guess what? when you search the vodafone website, there is no CALL CENTER number! You need to find it other ways. WHAT A AWFUL HORRIBLE SERVICE. It feels like scam!
worst network and customer support returned under 30 days network satisfaction still getting bill
I took plan from vodafone had call drop and network issue hence returned plan and device under 30 days network satisfaction, still after two months retruning plan and device getting bill, have called customer care many times and staggered between different teams explaining story again and again and got bill and credit default warning notice instead of refunding my first bill got another bill and sending me notice, i am so frustated with vodafone and advise don't trust what they advertise.
Overpriced, automated charges they won't tell you about, bad service.
Worst carrier in Australia. After years (10+) of bussiness with Vodafone I ended up getting shafted and having to move carrier. High prices, automated charges and restrictive and overpriced plans. Use Aldi or Optus, better service, better prices.
Worst telco service I’ve experienced in 20 years
Internet coverage and phone reception is terrible. My work calls constantly drop out, which is highly unprofessional, and my web calls overseas do not last longer than 2 minutes. This is just plain disruptive and frustrating. The best Vodafone offered me is a 50% discount for a service I could not use 100% of the time. My work is my livelihood, also keeping in touch overseas with family is of paramount importance to me, and Vodafone service is completely useless in meeting these needs. I have spoken to Vodafone 3 times so far, only to have cust...omer service take me through various Unsuccessful trouble shooting steps, to then tell me theres Infrastructure work going on in my area. Dear Vodafone, why couldn’t you be more honest and up front about works in my area, instead of wasting my time on 3 different occasions for at least an hour each time, while requesting me to perform silly and unnecessary reboots on my phone. My last call with Vodafone was barely audible, and the rep tried to explain audio issue came from his end, when it was actually the Vodafone network sitting on one reception bar on my phone. Needless to say the call then disconnected. I think one month of ongoing issues is too long without a resolution. When Telstra and Foxtel undertake any type of maintenance work I’m informed well in advance and usually services resume within a day. Whereas with Vodafone I’m never notified, I only find out once I experience connectivity issues, and then not provided an ETA when I report those issues. You can’t expect to charge customers for a non existent network and poor service - the customer has chosen you over other competition and is entitled to equal or better market standards, they are after all paying you for this!
No support for new customer
Looking for a new NBN provider and decided on Vodafone. After a long process and having to speak to three different people, I was advised that my application was declined. However nobody could tell me the reason why. After many “I don’t know’s” and putting me on hold but not escalating my request, they simply told me that I can apply again in 180 days or go with a different provider. Appalling customer service.
Once again the Vodafone pocket Wi-Fi has died.. this is the 3RD one!
Will NOT be paying for it any longer. Will take as far as I have to legally. Why the hell should I pay for a product that we can't use!
I don't think it's in the contract to continue paying for faulty products.. unable to use for over 3 weeks again.. yet the bill still comes in..
Where is the no start rating? Go Vodafone only if you need your internet to drop every second hour. Support is terrible. Complaint go absolutely nowhere. Had to spend a Saturday at home waiting for a technician, only to find out that the visit was cancelled 2 days ago without telling me.
My Mobile loses connection and does not connect again unless I restart. My wife keeps loosing 4g connection.
Their discount for each contract is a freaking trap.
Vodafone, mobile phone, NBN, shop services, online chats, contact
Reliability of NBN is depends to your luck, sometimes you can have it only for short time and then your internet is gone.
Reception of mobile, you can call but they can not here you.
Customer Service of Vodafone branches, could no be worth, within one week after connection I went 7 times with zero results.
Live Chat: I had many customer support Live Chat, only in one chat they transferred me to 4 people, which you need to explain everything again and again, no expertise, no solution
Telephone Contact: Be patient to wait over 2 hrs and naturally you switch off.
If you would like heart attack go for Vodafone.
Worst service ever!!!! I am taking you the communications authority
Worst service ever!!!! I am taking you the communications authority...Do not how to do their jobs and they call a lie. I will make sure the communication commission and the authorities know about how badly you operate your service.
Incorrect billing issue not resolved
I did live chat about the billing issue few day ago. The team told me it will be resolved within 48-72 hours but 5 days have been passed and the issue is still pending. I called them again to fix it but they told me to wait again. I do not think they have the capacity to resolved just the incorrect billing
I have a plan for 3 year and I’ve never use all my data 90gb then suddenly I’ve been paying for extra data that I never used! When you call to the call centre they ask you to keep your data off but is already off. Then I refused to pay for extra charge because I didn’t use. Now they are charging me for more extra fees for late payment. It’s a machine to make money on us as a customers and they don’t care about it.
Beware of this company in Australia
Beware of this company in Australia. Very bad customer service, I called three times for a problem, since I bought two phones the price was $ 2,200 and they gave me a year of amazon prime. Later on the invoice they charged me the amount of Amazon Prime and I claimed and they told me that they had been confused and I did not have that offer. Call three times and each time you call they tell you that it is solved and they do nothing. Customer service is very bad, they do nothing to fix it. A disaster. I do not recommend this company.
Questions & Answers
Each time I go to activate my SIM card each form of identity is not valid. Is it because I am supposedly underaged, which shouldn't be the case since I am an adult.
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