Vodafone (page 3 of 10)

I have a plan with a number of handsets attached for family members. I wanted to add a further handset to the plan today and went into the account online to check the details. This is how I discovered that Vodafone has been billing me for a product for over 2 years that I explicitly told them I did not want. This began when I last upgraded my handset. At the time Vodafone insisted that the handset came with a tablet. They did not state there was an additional charge for the tablet. They were not transparent.

When I realised I was bei...

We bought a cellular Apple watch for our disabled daughter so in an emergency at school she could contact us. We were not told by Vodafone sales staff Pac Fair Gold Coast that she needed to have her mobile phone close by for the battery to last more than 6-7 hours even though we told them she would not have her phone at school and needed a cellular watch.
After a few days we were lucky to get 4 hours out of the watch. We returned to Vodafone who told us the watch needed to go back to Apple to be repaired. We contacted Apple who asked us to do a...

I recently joined Vodafone and experienced so many issues with the billing. Their system is not up to date and my order got delivered after a week. I had to call 100 times to fix my billing amount but never got any response. I did not use the service or device and cancelled the plan and returned the device within 28 days. I was clearly told that I will get a credit for the previous bill as they have a policy of change of mind but still I have been receiving bills and calling them back to sort this out. This is a crap experience. I would give 0 ...

Very reliable connection
No drop out
Ive got 468.98mbps download and 66.9mbps upload on 5G
Ive got 44.5mbps download and 14.5mbps upload with 4G
Not a bad network over all and im impressed

Signed up online for an eSim mobile plan. eSim activation and porting process is flawed. Spent hours on via the Vodafone app chat and on the phone trying to get it working, then I try to cancel my plan and was told I need to go into a store to do this.
Going in tomorrow to cancel. Never again Vodafail. Useless.

We have been charged for 6 years (hundreds and hundreds of dollars) for a service we didn’t order or consent to. Now we have to get stat decs and identity docs and fill out a police report and have been told that we potentially may never get the money back. Wasn’t until the 3rd phone call that they even decided to cancel the charge for future bill cycles. We were originally told we would have to keep paying it.

I bought iPhone 13 for ongoing promo where there was a discount of $1000. But they charged me full amount. It’s been 3 week I am following it but the issue is not resolved .
Apart from this amount , they have charged me surcharge on this $1000 , so I have to again raise and get it back .
The problem where they charged me $1000 was first reported to Vodafone on 21st Feb and the hey told it will take 2-3 business days. But the problem is still not resolved and I have new issue .

Updated 11/03 :
Complaint no 3-2843546265615

vodafone is hands down the worst internet provider to exist. Not only do they fail to provide me with speeds promised, the connection is faulty and completely unreliable. DO NOT USE THIS PROVIDER

Vodafone reported ME for credit issues when in reality it was someone else they wanted to report, whose name happened to have similar spelling as mine. I went into a vodafone retail store where the staff members confirmed the account on the credit report was in fact not me, very similar details, but completely different person. I am in the process of loan application to which it was decline due to this pre-school mistake they made. The "Collection Team" from Vodafone presses me to put in a Fraud Form where their "Fraud" team would investigate, ...

I have never come across a company with the most rude customer service staff. They hang up on you so they don't have to deal with you. Then when you call back its just another staff member with no idea.
To top it off i never have reception in any area.

Have been a customer for 11 years worst service ever .They send a number of threatening text days before due date then ever day after cutting off service after two days late .Rude bullies !!!

After being a customer with 3, and then Vodaphone when they merged, I have finally had enough of the poor quality customer service provided.
The final straw today was receiving the second notification that they could not send me my bill because of 'technical difficulties' (i.e. this is the second month this has happened). When I did as directed and tried to login to MyVodaphone, I discovered that, even though I had changed my email address in My Profile last year when it changed, because I hadn't updated it in Billing Options (even though I wa...

Internet was slow and intermittent
Phone line was unreliable.
I wish I could tell you the speed but it couldn’t even do a speed check without disconnecting
Customer service was poor
You can activate an account in store but they make it impossible to cancel so please don’t sign with them. It’s such a waste of time. Even crappy Optus is better.

I will never use or recommend Vodafone. My ph plan was finished last month and I had to pay 1 more payment for handset. then I get another bill for the hand set again the next month after calling they tell me it is still the 36 mth contract but the plan had finished the month before. I had changed provider when contract was up they still want me to pay for the handset...

Firstly they cant get the contract right…secondly you try to get it fixed and they leave you on the line for hours only to disconnect the call while you’re on hold…and most importantly….the Login process is the biggest waste of time I have ever encountered! I tried logging into my account only to keep getting pushed back to the login page, it kept sending me text messages with the link and the link kicks me straight back to login. After it did that 6 times it locked me out. SERIOUSLY WORST SYSTEM I HAVE EVER ENCOUNTERED. You cant just simply lo...

Network is terrible, data never works and keeps disconnecting, and when you contact their customer service, fist you will be on hold for at least 40 min and then they just say check if your area is covered. I do not recommend Vodafone at all, don’t waste your money.

Charging late payment fees! $15.
Even though they didn't inform me my direct debit was unsuccessful.
I also bought a phone which was advertised $500 off. I then was told the $500 had to be paid if I changed phone providers within 2 years. Lots of "catches" be careful with their "terms and conditions"...sneaky!!

I wish l had looked at the reviews when l was considering to join Vodafone. I rang them and the phone sounded as if it’d been put through to an overseas customer rep. I requested an iphone13 pro on a 24month contract. Last week l received an iphone 13 pro max on a three year contract. I rang vodafone to try and get this resolved noone would assist. I was told the agent that did up the contract was the only one who could help me. I was told this agent would ring me within 1-2hrs, its been a week and still waiting. They have also taken money out ...

I was on one of the legacy PAYG 365 prepaid plans. Typically I rarely use the phone plan except for receiving internet banking security SMS texts such as new transactions, login etc, and that works for me security wise.

Vodafone in their great wisdom decided to disconnect my phone number because I didn't recharge my balance for a year and did so without informing me. Their response? Buy a new sim card and set up the prepaid plan THEN get Vodafone to my transfer the new prepaid plan to my old number, despite the fact I'm forced into their new p...

I was with Optus prepaid before. I saw there was a deal of paying $150 to buy a $250 prepaid which ended on 31/1 on the Vodafone webpage. At that time, I was still with my Optus prepaid which would expire in several days. I used the Vodafone LiveChat to check if I could buy the prepaid first and activate the plan later. The representative said No. He said as the prepaid would end on 31/1, I have to buy the card and activate the card no later than 31/1 to get the deal. Because of that, he suggested me to visit a store and buy the prepaid card.
...

Do not sign up to any of Vodafone’s services. Purchased a new 4G mobile broadband service 3 weeks ago; to give you an idea, before this I have been Vodafone for 15 years. Today I will cancel my services for good. This is not good enough.

I’ve had issues since the day I received the new service with new modem, I’ve been on the tech support probably ten times just keeps getting standard responses there is upgrades in your area. But how does this explain my 4G on my Vodafone Phone works with ok service, same for my iPad 4G Vodafone service but cl...

I woke up with no network service today. After so much trouble trying to talk to a human I find there is upgrades in my area all week so no calls, texts or data! It would have been good to have some idea a planned upgrade was happening, but no notice. Very frustrating. I put up with the other issues of calls dropping out, difficulty logging in to my account etc but this is just not on. I do not recommend Vodafone and will not be resigning with them.

Very poor coverage. I have this problem for more than 3 months.to solve the problem I talk to customer service and went to the Vodaphone shop too many times. I don't recommend the company to anyone.

No coverage
Ridiculous way of topping up your monthly pay as you go
If you run out of data and have no wifi network available- that’s it.. you are done! You can call so called customer service- but let’s not even go there..
in this day and age? Why does this provider even stays in business??

Vodafone coverage is appalling - constant drop outs even along the major highways , outside of big cities
Their customer service is now as bad as their coverage - they just lie about the problems (eg we are currently building new towers ; we are in process of upgrading the network which will fix your problems)

Dreadful company - will be pleased when my lousy contract ends