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Very dodgy mobile internet
I live in Mackay, Queensland, postcode 4740 and mobile internet is worse than 2G- very poor. I m not happy with that at all and thinking about changing to different providers. I been with Vodafone for 12 years and it’s shame that I have to move to different providers.
Absolutely pathetic customer service
Was miss sold a tablet when I upgraded 2 phones on my account.
Was told by salesman in Indian call centre that I could have this new galaxy tablet fo an extra 28cents per month. I agreed as it was so cheap it was practically free.
Then the 1st bill comes in and I'm being charged $19 a month for the tablet.
I tried contacting vodafone about this but this happened around the time of the corona virus 1st lock downs and vodafone were uncontactable for over 3 months ( the joys of having all your workforce in India ).
When I finally got through to vo...
- Verified customer
been a happy vodafone customer since 2007
I am surprised by all these negative reviews, i have been with Vodafone for 13 years and i have never had any issues with them. the customer service team are helpful but sometimes a bit difficult to communicate with as there is a bit of a language barrier. i recently upgraded to a galaxy s20 and traded in my old galaxy s9 was given a great price and credit was processed to my account efficiently. they also help you set up your new phone and transfer all the apps and data from the old one to the new one in a matter of minutes.
the only thing i was a bit cautious about was when i went into store to pick up my new phone the vodafone guy nearly gave it to another customer who was also in the store as her name was also [name removed],
Instead of being helpful they punish
They continually overcharged for 'unlimited' data. Finally I went to the real Vodafone shop. They were very helpful and could see that the overcharging had been going on for many months.Vodafone was supposed to get back within 48 hours. Instead of that they slowed down the speed. They are near to impossible to get on the phone.
Customer service is a joke.
Been trying to switch to the $10 COVID plan that they so 'generously' offer. Yet, when I apply, I receive no response for over 2 months. During such time I've had to call 4 times to try and get the plan approved. I keep getting told it is being approved, yet my bill does not reflect that. Being strung along to stay with Vodafone. Customer service says one thing on the phone, yet writes a different story in the notes - evidenced when I have to speak to the 3rd and 4th person in 2 months for the same issue, that they cannot fix, because of their own problems.
Its the worst service provider. They overcharged me due to their technical problem, they don’t get back to resolve it
Its not a good service provider at all.They never get to customer always customer need to get back every time and also they don’t solve the issues. I have received poor service so trying to switch over to other service provider for my new plan.
Have to pay $438 for a service i did not use
My dear Australians, i signed up for a vodafone wifi services on 2018 may 28, my contract end date is 2019 may 28, after contract end date i have not used the internet services, but vodafone has charged me untill 2019 december and sent a bill for $438, since i didnt pay for a service i didnt use this matter had given to Commercial credit and they bullying me to pay this amount, my humbel request for all Australians, PLEASE DO NOT SIGN UP FOR VODAFONE..PLEASE PLEASE PLEASE
Don’t sign up unless you are desperate
Paid the highest plan for nbn, and the speed wouldn’t even pass 24 at it’s peak speed. When I first signed up with the nbn, it was a nightmare experience to begin with. Hardly any follow up nor response until I staid that we were gonna write to the ombudsman. The cancelled the nbn instalment without notice too on top of that. Wasted 3 days after receiving the modem to just finally get them to give an ok connection with a new date for nbn tech to come in to the property.
Now trying to change my nbn plan, trying to contact via chat since the pho...ne call usually takes too long with nonstop transferring and nonstop id’ing (they don’t do warm transfer, do you would need to I’d yourself n repeat everything for every person you get transferred to). Their customer service chat takes so long, and stopped working all together without replying to my initial request (mind you, this is after almost 30mins on the chat). Trying to call now since there’s no email to contact them. Have been on hold for 30mins and still waiting. Unless you are like me, who is stuck with a contract. Run. Don’t sign up with this provider. Their customer service and coverage used to be much better than this. Seems like they don’t care about current customers anymore now.
- Verified customer
they wont help when you need them to
my husband has been a loyal costumer for 19 years. we have four phones a Samsung 9 iPhone 8 Huawei p30 pro and a oppo R15 we also have a Ipad 128gb. We are paying $377 a month and recently bought a Samsung Active 2 watch for $649. The watch started overheating and died in two hours after 8 weeks we took it to Vodafone and they sent it in for repairs. After two weeks we got it back and they told us they couldn't identify a fault if it happens again take it to Samsung. The next day the watch overheated and died after two hours. I called Vodafon...e and told them what had happend and they told us its not their problem to take it to Samsung. We told them that we don't have a Samsung store near us, and we had spoken to fair trading who told us they need to fix it as they are the ones that sold it to us. They told us me I have no rights and they wont be doing anything. I wouldn't recommend them because when something goes wrong they wont help and its not worth the trouble.
Vodafone advertising that we helping during covid19 its completely nonsense. Nasty people don’t trust. Network is crap.
Not reliable network they say we are the best when you buy after that they don’t give a damn. Rubbish people rubbish network. Download speed is OK if you have the proper network. Most of the time only one or 2 bars.
Bad coverage in Morley, Perth WA and unreliable service resolution
Vodafone doesn't seem to have the technical reach to deliver reliable internet, although their customer service is polite, but too many times now they cannot resolve my terrible internet connection for a wireless broadband connection. I have been a customer for many many years and so disappointed because for a while there they really did get better for maybe 8 years. They are certainly polite but good manners can't deliver the services paid for.
Now working from home so it isn't possible to stick with them and stay employed. It's too risky i...f you depend on good internet connection for wrok. I'm keeping their phone service, just signed up to a different NBN service for internet, and cutting down to the basics with my Vodafone. I can't in good faith recommend them to anybody in north metro Western Australia for internet connection reliability. Of course they might be fine anywhere else.
Rubbish!! No service!!!
Vodafone coverage is again terrible. It was decent once but since joining with TPG it has turned to regurgitated garbage once more.
A week without a decent internet service so far... Vodafone says 'no issues'!!
Snail slow internet.
Monday is another day.
We are all changing providers!!!...Vodafone has lost another three clients.
Don’t buy anything on plan
Vodafone is the worst company to buy phone on plan. Although they offer you the cheapest option in market but you will end up paying lot extra without any early warning you will surprised with your bill .
Don’t buy from them
Do not buy from Vodafone
Frustrated genuine customer
Worst please do not opt Vodafone
The worst telecom service provider ever. I have had 2 phones, an IPAD, watch and Airpods. I am paying off everything this month and getting rid of it. 0 Customer service, 0 signal,. worst worst worst. all my family and friends are also cancelling. please do not opt Vodafone its only annoying and a rip off. I have several proofs and several bad experiences but just because I was on contract I could not get out of it.
Please do not try using cellular feature on your watch with Vodafone.
Been 3 months and still not able to connect to cellular services.. the technical team is hopeless and does not know a thing.. different people and they don’t know what they are talking.. please change your connection for peace of mind
- Verified customer
1 star is too much for Vodafone! They are liars who try to steal money from you. Vodafone is not to be trusted!
I ordered a phone and a plan on Feb 2020. They did not deliver the phone after 10 business days. After calling them 4 times and waiting for like an hour on the line each time, they finally told me to go to a Vodafone store and pick up my phone. I went there and picked up the phone. They told me that they will waive the first 2 months charges because of the hassle they caused. In March they sent me a bill. I was expecting to pay nothing as they promised, instead I got a bill for nearly 2,000 dollar(yes you read right 2 thousand dollars). I thoug...ht this must be a mistake and did not really pay attention to it. A few days later they direct debited nearly 2,000 dollars out of my account !!!! I had to call them to fix this issue, but they would not pick up. You may think this cannot be true but I was on different calls with them for 6 straight hours until one of them told me to call my bank to revert the transaction and it will be fixed. I called my bank to revert the transaction and they did. next month they sent another ridiculous bill of nearly 2,000 dollars. I called them again and waisted another 3 hours to be able to talk to someone and they told me to wait 48 hours and it will be fixed. But it was not fixed, the next month the same thing happened. I decided to go to TIO to file a complaint against them. That is when someone actually tried to fix the issue after 3 months. Everyone I talked to was unhelpful and not only did not fix the issue but also was rude. They kept saying "rest assured this will be automatically fixed within 24-48 hours" which was just a lie. They do not send confirmation email to get themselves out of it. They only make promises over the phone without sending confirmation emails. I am not saying this becasue I am angry (I am angry!!!) I am saying for the sake of people who do not want to waste their time with a company who lacks customer service and is sitting there to steal money. PLEASE STAY AWAY FROM VODAFONE! I made a mistake and did not research them prior buying from them but I would never buy from them I started over.
Questions & Answers
Each time I go to activate my SIM card each form of identity is not valid. Is it because I am supposedly underaged, which shouldn't be the case since I am an adult.
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