- Sign in
- Write a review
Vodafone (page 3 of 20)
Reviewer Photos & Videos
BNgGreater Melbourne (Metropolitan), VIC
- 2 reviews
- 7 likes
Shocking slow 4G
I just checked my Vodaphone 4G using Internet speed test with Server at Sydney -- and I was totally shock of the result: 0.12Mbps download and 1.4Mbps upload.
Is that the speed of a 4G network that they provide for their client? Shocking.
Similar opinion? Write a review on ProductReview.com.au!
Total Fail!
Westnet changed my service from Optus to Vodafone...immediate fail!! Praying I can post this review...3G, roaming, an hour from a major Australian city. Get me outta here!
Similar opinion? Write a review on ProductReview.com.au!
charged me for porting number !!!
after 20 months with red plan(sim + device) and paying A$82 per month, I have decided instead of paying $45 for the plan, change provider (catch connect) and paying 150 per year for the sim. the last bill was included : SERVICE NUMBER PORTABILITY = $8 which is ridiculous. in other words they punish you if you wanna leave them. HAHAHAHAAA
Similar opinion? Write a review on ProductReview.com.au!
Find out how Vodafone compares to other Mobile Phone Service Providers
Know better, choose better.
sadmushroomSouth-Eastern Region, NSW
- 13 reviews
- 6 likes
No Service. Not receiving phone calls or texts.
I had been with vodafone for years and knew their coverage was bad but as I rarely used my phone it didn't bother me much. A few months ago I stopped getting any coverage at all. I was missing calls from work, missing shifts and could not send or receive texts. As I live in a city area I thought it might have been my phone, as it was a few years old so I purchased a new phone but still no coverage. Hubby and I would sit side by side at the kitchen table and could not call or text each other. I changed carriers and have had no issues since. Terrible coverage and the prepaid plans are expensive. $30 for 28 days of poor coverage (drops in and out)
Similar opinion? Write a review on ProductReview.com.au!
Shane B.South East Queensland, QLD
- 3 reviews
Absolutely Disgusting Service
Absolutely disturbing service, behaviour towards me in the 1 1/2 years has been absolutely bad, there customer service is wrong, warning don't use vodafone big warning stay clear from this company, they treat you like a a pig, they lie constantly and trap you into things, they try to overcharge your bills, vodafone is a big pain in the butt
Similar opinion? Write a review on ProductReview.com.au!
Michael BSydney, NSW
- 4 reviews
- 1 like
Poor customer service
Vodafone had advertised that Sony PS5 was available via a preorder on the 12th of Nov 2020 and to phone from 8 am to place order. I made calls and opened online chats at 8 am sharp . Was on hold for over 45 minutes and online chat came up with error upon placing order. Two hours later I was informed I could not place an order because I was a business customer. It took two hours and multiple operators to tell me that I could not order a device despite have four active accounts with Vodafone. I am now considering finding an alternate provider in hope that my time is treated in a more valuable way. Admittedly the last person I spoke to in Vodafone offered me a discount on my account as a way of apologising.
Similar opinion? Write a review on ProductReview.com.au!
MilanSouth East Queensland, QLD
- Verified customer
WORST NETWORK EVER
Worst customer service, I have been calling them for about an hour and nobody has answered the calls yet.... the internet is very very slow, signals dropping out all the time. With the max speed also, it cannot buffer youtube videos. DON'T choose the Vodafone ever. I haven't experienced another provider but I am 100% sure, they are better than this.
Similar opinion? Write a review on ProductReview.com.au!
EmmaPerth, WA
- 2 reviews
- 2 likes
Customer Service has gone to hell
I joined Vodafone Australia because they 'HAD' a good service. Now, forget it, best go to small cheap carrier such as Belong or Lenora. I was going to stay, because other carriers, probably are overseas owners, but receiving their service, both on the phone line and Live chat (should be DEAD chat), I'm leaving Vodafone. I feel like one I am on a contract, they just treat me like sshitt
Similar opinion? Write a review on ProductReview.com.au!
AnishSydney, NSW
Like a snail
Big company
with 0% customers service and net is slower than snail. Never satisfy with this vodafone data and also adsl. Had to choose different internet.
Similar opinion? Write a review on ProductReview.com.au!
Find out how Vodafone compares to other Mobile Phone Service Providers
Know better, choose better.
Chanel C.Perth, WA
- 5 reviews
- 3 likes
Can’t fix simple problems
My number has been saying Optus number is disconnected but I’m with Vodafone. Some people can call and some can’t. Complained repeatedly still not fixed.
Similar opinion? Write a review on ProductReview.com.au!
Prepaid Activation impossible. Had to go to TIO.
Nothing works. Useless Customer service. Bought a $50 Vodafone Prepaid Starter Pack from Woolworths. Could not Activate online ("We have had an error Activating, please call us...") and the 100% INDIAN Call-Centre could not Activate it either. Had to go to Telecommunications Industry Ombudsman.
Similar opinion? Write a review on ProductReview.com.au!
ElizeSSydney, NSW
- 3 reviews
My Vodafone login
Using "My Vodafone" online portal is very frustrating. It is very slow. It is difficult to find the information you want to see about your plan e.g. "date of plan expiry"
The online "Change my plan" function doesn't work and recommends you call 1555
I do not want to have verbal arrangements regarding my services or changes to it, because I have already had telephonically discussed arrangements, which did NOT HAPPEN and as a result I had to contact 1555 again
Similar opinion? Write a review on ProductReview.com.au!
SergeiSydney
- 2 reviews
Difficult to transfer plan
I’ve been using my sim for 10 years now and have many things attached to it... bank account, work, government accounts. Now for some reasons my bday entered on sign up was wrong and now I can’t seem to make any amendments to my account. Surely there has to be some other way I can prove that this is my SIM card other than a bday. 10 years I’m stuck with this provider and can’t get out unless I change my number. It is extremely annoying.
Similar opinion? Write a review on ProductReview.com.au!
Darren CMid West, WA
- 2 reviews
- 1 like
Pathetic reception Geraldton thx TPG
Poor or no service inside house call drop outside thanks INet /TPG getting rid of plan forget Vodafone no upgrade forceable.
Similar opinion? Write a review on ProductReview.com.au!
Mark JGreater Melbourne (Outer), VIC
- 4 reviews
- 3 likes
Vodafone doesn't deserve a single star. Customers deserve better.
Called them in May 2020 to cancel the tablet plan after 24 months got over. Customer service person acknowledged and cancelled it. I am still getting billed through the direct debit in October 2020. Called them to check and they said the plan was never cancelled. There is no note at their end.
Long waiting times, took 20 min to connect each time and gets disconnected randomly. Called agian today and they transferred to their Cancellation team, and automated IVR says, "You have called us outside business hours. Talk soon." and call got disconnected.
There is no option to cancel online.
Spoiled by Wekeend so far. But calling ombudsman on Monday if they are not refunding.
Similar opinion? Write a review on ProductReview.com.au!
Find out how Vodafone compares to other Mobile Phone Service Providers
Know better, choose better.
AlessandroSouth East Queensland, QLD
Awful in every part of the world
Terrible customer service, internet connection is really really low, phone connection is also bad. Had an nbn plan and they increased the price without even telling.
Had same issues in Italy, USA, and now also in Australia.
Good Job Vodafone.
Similar opinion? Write a review on ProductReview.com.au!
JohnSydney, NSW
- 6 reviews
- 2 likes
Rubbish customer service
i did a google search to find a contact number to talk to someone about mobile broadband with vodafone. what an absolute disgrace, I could not find a phone number to call from a landline regardless of what i clicked on so that shows the contempt vodafone have for consumers. All good though, I called another major, spoke to a person and got what i needed but my recommendation is to avoid vodafoe completely.
Similar opinion? Write a review on ProductReview.com.au!
Sharanya R.Sydney, NSW
No service to loyal customers
After being with them for 10+ years, was utterly disappointed at their customer service. No duh thing as loyalty. Will never recommend this service to anybody.
Similar opinion? Write a review on ProductReview.com.au!
STDGreater Melbourne (Metropolitan), VIC
- 2 reviews
- 2 likes
Worst service ever had
Ordered iphone12 only after customer service team confirmed I will get iphone by 26Oct now they changed to 14Dec without informing me the reasons to change, and when I call no proper response on the reasons. It appears to be giving false information before placing order, and play with customer accordingly after order is placed.
Similar opinion? Write a review on ProductReview.com.au!
NicSouth East Queensland, QLD
Thank goodness
I recommend Vodafone. Personalised service from friendly people. Great internet coverage, the only problem has been my lack of technical ability & they have fixed my problem every time.
Similar opinion? Write a review on ProductReview.com.au!
Questions & Answers
decksasked
If I connect Vodafone tv can I still use my dvd player/recorder to record free to air programs?
No answers
Fred K.asked
Each time I go to activate my SIM card each form of identity is not valid. Is it because I am supposedly underaged, which shouldn't be the case since I am an adult.
No answers
Jorge V.asked
is the Keep Talking Plus Phone Insurance offered by vodafone (15 dollar/month) a good option??
Details
Category | Mobile Phone Service Providers and Physical Shops |
---|---|
Network Used | Vodafone |
International Roaming Offered | Yes |
Visit official website
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.