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Do Not Buy a PrePaid Vodafone Phone with Sim!!!
You can not activate a Vodafone prepaid sim without providing your credit card number, AND agreeing to let them save it, AND agreeing to automatic recharge from your card. Even if you have a recharge voucher for the activation or if the sim already has an amount of credit on it you cannot get through the activation without supplying your card details and agreeing to letting them take money from it!!! This is as well as every single of bit of personal information they want l. Don't waste your money on a Vodafone network locked phone like I did only to find you can't even activate a sim or use the phone!
Been with Vodafone for years, decided to upgrade the other day to 2 iphone pro max 11's I was on the phone for 40 minutes.. turns out they didn't place the order.. the person who organized it went on leave and didn't tell me anything about it..(something about only I could get the $250 discount they offered not my wife..After the order was agreed they just didn't do anything to inform me of any issues.
Been waiting for days for 2 new phones and they haven't even been ordered yet.
Thats one way so say goodby to $6000 worth of business..
Appalling service - ludicrous attitude - inexplicable response
Vodaphone don't appear to monitor these reviews and clearly don't care so there isn't much point posting this - but I will anyway.
My family have had 3 plans with Vodaphone for several years: wife $40 phone & SIM, daughter $40 phone & SIM, me $15 SIM only.
My very old phone died, and I thought it would be easy to simply buy a new one and transfer the SIM. Unfortunately the smallest I could make my SIM was "micro" and most phones now require "nano".
We contacted Vodaphone to get a replacement SIM. Spent a fruitless half an hour plus in onli...ne chat with complete twit who was obsessed with selling me a new phone plan and upgrading me to a $40 SIM plan that I did not want, couldn't tell me how much the new total would be (it came up different every time he added it up), kept saying he could send a new SIM but wouldn't actually arrange it when asked and in the end almost cancelled my daughter's plan for some reason. While arguing with the first twit I jumped online on a second PC and arranged a replacement SIM with another person - it took 5 minutes. I specifically asked if we needed to activate the new SIM and was told it was pre-activated.
Terrible customer service
I disconnected from Vodafone at the beginning of the year & today I received notice from a credit agency that I owed them money. Not once have I heard from Vodafone since the disconnection despite the fact they obviously have my phone number, email & address! Let me just add this gives even more support to my decision to change companies after being a customer for 13 years!!
Never ever ever ever again
Vodafone could offer to pay me to use any of their services for the next 100 years and I’d say no! Their business model is “promise the world until they sign”. If they spent 1/10th the amount they spend on delusional tv ads as they spent on their network and customer service....they might gain another 20 oblivious suckers(customers)
Rot in hell Vodafone!
worst network and customer support returned under 30 days network satisfaction still getting bill
I took plan from vodafone had call drop and network issue hence returned plan and device under 30 days network satisfaction, still after two months retruning plan and device getting bill, have called customer care many times and staggered between different teams explaining story again and again and got bill and credit default warning notice instead of refunding my first bill got another bill and sending me notice, i am so frustated with vodafone and advise don't trust what they advertise.
Overpriced, automated charges they won't tell you about, bad service.
Worst carrier in Australia. After years (10+) of bussiness with Vodafone I ended up getting shafted and having to move carrier. High prices, automated charges and restrictive and overpriced plans. Use Aldi or Optus, better service, better prices.
Worst telco service I’ve experienced in 20 years
Internet coverage and phone reception is terrible. My work calls constantly drop out, which is highly unprofessional, and my web calls overseas do not last longer than 2 minutes. This is just plain disruptive and frustrating. The best Vodafone offered me is a 50% discount for a service I could not use 100% of the time. My work is my livelihood, also keeping in touch overseas with family is of paramount importance to me, and Vodafone service is completely useless in meeting these needs. I have spoken to Vodafone 3 times so far, only to have cust...omer service take me through various Unsuccessful trouble shooting steps, to then tell me theres Infrastructure work going on in my area. Dear Vodafone, why couldn’t you be more honest and up front about works in my area, instead of wasting my time on 3 different occasions for at least an hour each time, while requesting me to perform silly and unnecessary reboots on my phone. My last call with Vodafone was barely audible, and the rep tried to explain audio issue came from his end, when it was actually the Vodafone network sitting on one reception bar on my phone. Needless to say the call then disconnected. I think one month of ongoing issues is too long without a resolution. When Telstra and Foxtel undertake any type of maintenance work I’m informed well in advance and usually services resume within a day. Whereas with Vodafone I’m never notified, I only find out once I experience connectivity issues, and then not provided an ETA when I report those issues. You can’t expect to charge customers for a non existent network and poor service - the customer has chosen you over other competition and is entitled to equal or better market standards, they are after all paying you for this!
Once again the Vodafone pocket Wi-Fi has died.. this is the 3RD one!
Will NOT be paying for it any longer. Will take as far as I have to legally. Why the hell should I pay for a product that we can't use!
I don't think it's in the contract to continue paying for faulty products.. unable to use for over 3 weeks again.. yet the bill still comes in..
Incorrect billing issue not resolved
I did live chat about the billing issue few day ago. The team told me it will be resolved within 48-72 hours but 5 days have been passed and the issue is still pending. I called them again to fix it but they told me to wait again. I do not think they have the capacity to resolved just the incorrect billing
I have a plan for 3 year and I’ve never use all my data 90gb then suddenly I’ve been paying for extra data that I never used! When you call to the call centre they ask you to keep your data off but is already off. Then I refused to pay for extra charge because I didn’t use. Now they are charging me for more extra fees for late payment. It’s a machine to make money on us as a customers and they don’t care about it.
Worst. Minus Score Rating!
Just don't bother! I was treated so badly as a new customer. No one could give me answers to a SIM that couldn't be activated and a NBN bundle. Very hard to connect with heavy credit checks. I was bounced around so many of their so called departments I felt like a basket ball! I ended up with no connection, no solution and no answers. Vodafone customer service was so substandard that they didn't even know what day of the week it was! They were good at extracting your information tho and saying sorry every 2nd sentence. The whole experience has ...left me feeling angry, frustrated and anxious about giving away my personal details. After 16hrs over 3 days on hold and chat I cancelled the service as it was just to hard to connect with this super bad telco...Never again vodafone! If I could give vodafone a -10 star rating it would be to much! Please don't go past this review as I did with others...their cheapish rates are just not worth it! The bad reviews here are 100% correct.
Abysmal Customer Service
My husband and I stay with Vodafone because we get reasonable mobile coverage in an area that generally has poor reception. Neighbours using other providers are often unable to get reception from inside their homes.
We certainly don't stay with Vodafone because of their customer service. We've always had issues with calls to their customer service area which appears to be in India.
Call drop outs mean repeated explanations to numerous operators who are often rude or difficult to understand. If one area is unable to help we're transferr...ed to another, and then another, often being cut off along the way. It can take over an hour to have a simple problem resolved. My latest issue with them was that my phone was receiving promotional messages from Vodafone, these were addressed to my husband and I couldn't understand why. Although both phones were initially on an account in his name that ceased in 2017. After that I changed my phone to a new plan with Vodafone, they were meant to put this into my name. To have the issue resolved I turned to live chat. I now have some hearing loss and didn't want the usual call centre rigmarole. Live chat worked reasonably well and I finally established that although our phones are on separate accounts they're both in my husbands name. How to get this fixed? Make a phone call.
Questions & Answers
Each time I go to activate my SIM card each form of identity is not valid. Is it because I am supposedly underaged, which shouldn't be the case since I am an adult.
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