Reviewer Photos & Videos
Vodafone is not customer friendly when it’s not their way.
I have been a loyal customer of Vodafone for over 20 years. Last year I upgraded my plan which included the iPhone 8 Plus, the phone was massively talked up by the sales staff and it was exactly what I wanted because of the features as I have the iPhone 5S. I was so excited to get the phone, however within 2weeks of me owning the phone I noticed it started to play up. I did what I had too to the phone (re-booting it to original settings etc) , the problems got worse so I started to complain to Vodafone. The first time I complained they said I w...as two days late with returning the phone to receive a brand new one, I also found out that they didn’t put insurance. I questioned Vodafone as to why they weren’t forthcoming with their return policy, they had nothing to say except, sorry. Since than the phone got worse, I’ve made numerous calls to Vodafone and Apple and I did exactly what both companies told me to do. Fast forward to now, I was told by a Vodafone shop to record the evidence of what the phone is doing so I can’t be denied, which I did as said Vodafone isn’t nice without evidence. I was told by Vodafone to get the phone assessed by Apple which I did, Apple saw the problems and evidence I have, Apple is on my side. Now Vodafone is saying I should never of gone to Apple and it has to be sent away for Vodafone to assess it, reluctantly I sent it away. Vodafone has the evidence of the phone and are telling me the phone is PERFECT and I have to put up with the phone or take it to Apple to get a replacement which I declined because I’m not paying nearly $1,500 for a replacement that Vodafone or Apple can’t guarantee it’s not 2nd hand plus I can get a replacement phone for a fraction of the cost like I did my daughters iPhone 6. Vodafone’s attitude when it comes to being honest and doing the right thing by the customer is abhorrent. They speak down to you like your crap and ‘I have your money now put up with the crap we gave you’. Even the Vodafone store said ‘that’s normal for the phone to do that’ I told them ‘why doesn’t my iPhone 5S do it’ the woman shut her mouth, she also said that she has had plenty of customers who have complained about the phone. TIO from Vodafone said they have to assess the phone twice before they do anything, really, Vodafone assessers are a massive conflict of interest especially when the phone is assessed without the customer there to keep them honest. The Apple store does the right thing by assessing the phone with the customer there. I’m currently going through the Telecommunications Ombudsman. My resolution to Vodafone is a brand new phone that is NOT faulty (like it should of been from the start/ what I pay for) or a refund of the money that has been spent plus the insurance money, they totally reject it. Insurance with Vodafone is a waste! Vodafone is a scam and are only nice when it goes their way. 1 star rating is too good for them. May 21st 2019 Update: Deserves no stars Vodafone is an abhorrent company. They only think of money and that’s it. They with hold information that benefits them, gives out faulty phones and don’t provide what their supposed to. Stay clear from Vodafone, they have gone down hill fast, rude, arrogant and the above. I’ll be changing company after being with them for 20yrs.
- Verified customer
Cheap for a reason
Phone calls drop out
Tech support cannot speak English or have indecipherable accents
Shaking my head.
September 12th 2019 Update: Ripped off
Questions & Answers
Each time I go to activate my SIM card each form of identity is not valid. Is it because I am supposedly underaged, which shouldn't be the case since I am an adult.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.