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Disappointed and stuck
I let a previous disappointing experience slide. Upgraded my phone, waited for it’s delivery and found the plan had began earlier than when I received the phone. So I am being charged for a phone I don’t have. Staff do not care.
I get home, open the box and no charger port included! No way to charge my phone. Thanks apple:( Oh and the contract is still ticking. Never using Vodafone again.
Disinterested to help customers
Went to Vodafone in Booragoon at 10AM today (16th December,2020) to ask regarding about trading in my previous phone. He was so disinterested in giving us any actual help and instead kept insisting that we could earn more if we sell the phone privately. I am aware of that but I would have still wanted to go through with the process but he seems annoyed I was there. I left extremely disappointed and does not even ask if I still want to go through with it. F*ck you to that person. You ruined my day and wasted my time.
WORST SIM EVER! DON'T USE VODAFONE.
This is the worst sim. No network coverage at all. Been getting extra amount of bill $101.6 without using extra data/ international call. No costumer service responed to sort out. They do not care about costumer's problem they only care about marketing their business attracting clients . No genuine service. Mobile data does not even work properly in most area. I didn't even like giving 1 star to Vodafone.
I actually love Vodafone... ok so I don’t always get reception if I’m underground or in a huge multi story building but I love the quick online customer service... every single interaction iv had with Vodafone staff is amazing and they are so helpful... iv been Vodafone for about 15 years and never had a problem they couldn’t solve and always so friendly...I have recently changed to a plan with lots of data for a very cheep rate...
iv even been given little gifts and tokens for being a longtime customer.
- Verified customer
Worst service provider and nearly impossible to contact to solve a problem.
I cancel my monthly plan and got this email bill for three months. It's web site said this amount should be refund automatically but failed somehow. I rang 1300 for refund. I was waiting 30 min and gave up. I rang again after receiving the bill again. The operator in India told me refund will be made soon. Nothing happened. One month later I rang again with new same bill. After long conversation with the operator in India I got a service no. for refund processing. Nothing happened. This month I got again the same bill. I rang again and had long waiting and conversation. I wish this is my last call for refund. If nothing happens I go to www.consumer.vic.gov.au. I am sick of chasing $36.99 for 3 months.
Can't get a straight answer!!!
Customer support is useless!!!
Each time I called, I was given a different answer.
I was not told that the phone that came as a condition of getting the plan I wanted was out of stock and had to wait 3 weeks and the SIM card would not be sent without the phone.
To top it all off, I was overcharged on a set price plan.
As soon as my contract is finished, I'm leaving Vodafone.
Latest outcome - 08/12/2020: After verifying in 3 separate phone calls that, I was overcharged on a set price (promotional) plan, I asked Vodafone to verify this in writing...
Calls just keep dropping!
I had Kogan (Vodafone reseller, but I tried Vodafone as well, and had no difference), and the calls just keep dropping out, even with full reception!
Full 4G reception one second, same spot, phone not moving, instant drop out, no reception, then 3G full reception.
This happens on calls and the call gets dropped. Happened so many times I had to switch providers to Aldi and it stopped happening (due to being Telstra)
I love your pricing (especially Kogan's 2 for 1 yearly deals) however what good is it if you can't use the service as it is constantly dropping out?
Fix the service, Coolbellup and surrounding areas (same with Canning Vale) is terrible!
A company that does not care at all.
I tried adding data to my SIM card and they just stole my money.
First off, their website is poorly made, I had to dig through page after page like a jungle in order to find the place to recharge. Seriously, this is one of many problems I've had with their website. When I do recharge....no receipt, no warning, nothing. My credit card had been charged so I was expecting my end of the deal any minute, but I am still waiting. When i try to get on my account to see if I got my data and then reset my password (i forgot it) they tried to send a tex...
If you have a connection, you are not with Vodafone
I am speechless and amazed that companies like Vodafone, spend millions in advertising to lure new customers and spend next to nothing to make sure the one they have been looked after. I have spent a month to get my mobile sim working. From the start, the wrong number was given to me, eSim was suddenly not compatible, could not log in to the account because they gave me a number which I didn't have, was on the phone for days and every time I called there was another person and I had to go through the whole process to hear....sorry we can't find you in the system. Well, the system was clever enough to charge me the money. How convenient.
My last hope is that someone calls me .........that could get funny.
horrible servce when it comes to deliveries
my iphone 12 mini was delievred to my house, and left in the hot sun for hours. No signature was requested.
Just simply dumped on my door step in the hot sun.Further more there was no bubble wrap to protect the phone from the rough handling it received during transit. Im sure my phone was damaged in some way or another. Really unhappy with aust post
Very bad network. Very poor services.
Got new connection on 26 Nov.
Handset still not arrived 5 days now.
Vodafone say grantee fast delivery in metro. WOW.
Delivery post code 3750.
Connection and speed as per pic
Called today have to wait for 4 weeks
But I have to pay. For handset $47.80 month. Without having handset delivered....They have provided $25 credit for delay. After talking for hours. But still no track of phone . But do pay remaining cost. Vert poor services.
Questions & Answers
TXT confirmation to another mobile what does this question mean when I am topping up my phone
If I connect Vodafone tv can I still use my dvd player/recorder to record free to air programs?
Each time I go to activate my SIM card each form of identity is not valid. Is it because I am supposedly underaged, which shouldn't be the case since I am an adult.
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