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Worst. Minus Score Rating!
Just don't bother! I was treated so badly as a new customer. No one could give me answers to a SIM that couldn't be activated and a NBN bundle. Very hard to connect with heavy credit checks. I was bounced around so many of their so called departments I felt like a basket ball! I ended up with no connection, no solution and no answers. Vodafone customer service was so substandard that they didn't even know what day of the week it was! They were good at extracting your information tho and saying sorry every 2nd sentence. The whole experience has ...left me feeling angry, frustrated and anxious about giving away my personal details. After 16hrs over 3 days on hold and chat I cancelled the service as it was just to hard to connect with this super bad telco...Never again vodafone! If I could give vodafone a -10 star rating it would be to much! Please don't go past this review as I did with others...their cheapish rates are just not worth it! The bad reviews here are 100% correct.
Abysmal Customer Service
My husband and I stay with Vodafone because we get reasonable mobile coverage in an area that generally has poor reception. Neighbours using other providers are often unable to get reception from inside their homes.
We certainly don't stay with Vodafone because of their customer service. We've always had issues with calls to their customer service area which appears to be in India.
Call drop outs mean repeated explanations to numerous operators who are often rude or difficult to understand. If one area is unable to help we're transferr...ed to another, and then another, often being cut off along the way. It can take over an hour to have a simple problem resolved. My latest issue with them was that my phone was receiving promotional messages from Vodafone, these were addressed to my husband and I couldn't understand why. Although both phones were initially on an account in his name that ceased in 2017. After that I changed my phone to a new plan with Vodafone, they were meant to put this into my name. To have the issue resolved I turned to live chat. I now have some hearing loss and didn't want the usual call centre rigmarole. Live chat worked reasonably well and I finally established that although our phones are on separate accounts they're both in my husbands name. How to get this fixed? Make a phone call.
Worst Coverage, Disappointment and Poor Customer service ever.....
I am been Vodafone customer for 13 years at least. Moving it to new area, coverage gets poor and poorer. I contacted Vodafone and asked me to change sim card as it is old and try after. I changed and even started drop out my battery life on daily basis. Vodafone suggest that some work going around and will get fix soon but It was complete bluff. I am living on same place for almost three years just hoping coverage will gets better one day and it will get fix but its even going worst that I have to come outside my home and stand on main road to ...talk to someone. When I explain Vodafone regarding this they offer me $10 off the plan. Its not worth it about money all the time the drop out continuously affects on daily basis. To coming out of Vodafone they want me to pay remaining installment for my handset worth of $370 left. Is it really??? I been suffering for almost 3 years and they can't do anything. All Vodafone said that you should notify us earlier. As a provider they should know better what area they better and what are worst. Not me telling them in this 5G Generation. Just leaving Vodafone is last option.
I ordered a sim only plan online two weeks ago and what I first don't like is how they ask for your mobile phone as a mandatory requirement for the order to go through. Like for my case, my old phone plan and phone number have expired that's why I am ordering a new plan, asking for my phone number is absolutely nonsense. Calling them is worse, they kept on transfer you through departments and after transferring you they would ask you the same thing which you have to explain. nothing has solved from the call as they said simply just wait? textin...g them is no different as they transfer you through departments and not bothered to read the old conversation, the guy who I chat to eventually pretended that I have been disconnected for too long and leave the chat? Wow absolutely best impression ever.
Worst mobile coverage company ever.
I have been having issues with Vodafone for over a year. The coverage cuts in and out and completely cuts the call off In most cases even though I live in a capital city. People say they have called me but I’m not notified of any missed calls. Sorting this issue out with Vodafone has been a nightmare. I changed to a different carrier and I would never recommend them to anyone.
- Verified customer
i have been using Vodafone more then 7 years with contract....first time my phone need repair and still have warranty and asking me to pay for liquid damage which is lie coz my phone doesn't have even minor scratch and how water went inside the phone even its waterproof....but they lie to me by saying they sending my phone to Samsung but they didn't they said after they had own mechanic all they want is to rob people with terrible service so changing my no. to another company.....
Their reception is absolute rubbish, people can’t hear you when you call them, doesn’t matter where your calling from. Has been happening with me and a few other people I know who are with Vodafone. Vodafone won’t admit their is anything wrong with their service but the question is what ISNT wrong with their service. Their call centre staff are rude and ignorant, I don’t know which is worse, their reception or their customer service. Don’t go with them, better off paying more and going with Optus or Telstra.
Very dodgy mobile internet
I live in Mackay, Queensland, postcode 4740 and mobile internet is worse than 2G- very poor. I m not happy with that at all and thinking about changing to different providers. I been with Vodafone for 12 years and it’s shame that I have to move to different providers.
Absolutely pathetic customer service
Was miss sold a tablet when I upgraded 2 phones on my account.
Was told by salesman in Indian call centre that I could have this new galaxy tablet fo an extra 28cents per month. I agreed as it was so cheap it was practically free.
Then the 1st bill comes in and I'm being charged $19 a month for the tablet.
I tried contacting vodafone about this but this happened around the time of the corona virus 1st lock downs and vodafone were uncontactable for over 3 months ( the joys of having all your workforce in India ).
When I finally got through to vo...
- Verified customer
been a happy vodafone customer since 2007
I am surprised by all these negative reviews, i have been with Vodafone for 13 years and i have never had any issues with them. the customer service team are helpful but sometimes a bit difficult to communicate with as there is a bit of a language barrier. i recently upgraded to a galaxy s20 and traded in my old galaxy s9 was given a great price and credit was processed to my account efficiently. they also help you set up your new phone and transfer all the apps and data from the old one to the new one in a matter of minutes.
the only thing i was a bit cautious about was when i went into store to pick up my new phone the vodafone guy nearly gave it to another customer who was also in the store as her name was also [name removed],
Instead of being helpful they punish
They continually overcharged for 'unlimited' data. Finally I went to the real Vodafone shop. They were very helpful and could see that the overcharging had been going on for many months.Vodafone was supposed to get back within 48 hours. Instead of that they slowed down the speed. They are near to impossible to get on the phone.
Service is unreliable, so is tech support
My voicemail randomly stops working & when people try to call me they are told that my phone is off when it's not. Technical support said that they would look into it and would call me in about two days. A week later after no call and phone not working I called again. After talking with the tech I was put on hold & then hung up on. No call back.
Dealing with Vodafone: An unmitigated nightmare
For the last three years or so I've been using Vodafone's mobile broadband. I've used the 4G PocketWifi device. It's great portability and ever so slightly lower monthly cost than NBN, so while the value might not be great it's also a plan that really suits me as I don't use much data.
However: service frequently drops out, several times every internet session. Internet speeds vary. Now when I tune in for Zoom meetings or teleconferences, I either just use my phone or use my phone hotspot as the vodafone service is so unreliable (or rather, rel...
Customer service is a joke.
Been trying to switch to the $10 COVID plan that they so 'generously' offer. Yet, when I apply, I receive no response for over 2 months. During such time I've had to call 4 times to try and get the plan approved. I keep getting told it is being approved, yet my bill does not reflect that. Being strung along to stay with Vodafone. Customer service says one thing on the phone, yet writes a different story in the notes - evidenced when I have to speak to the 3rd and 4th person in 2 months for the same issue, that they cannot fix, because of their own problems.
Do not put up with vodafone
worse experience ever. I would give 0.1 star if they have the option. First i would like to say that i was a loyal customer with vodafone for 10 years and I did not make any complain over the 10 years even though their signal voice call is terrible and the 4G disappear on your phone from time to time. I'm on a $45/month pre paid plan which includes 1000 minutes overseas phone call coverage per month. From 12th June till now, I'm having issue calling overseas. The call disconnected immediately after dialing or no sound or respond after dialing. ...i reported this issue to vodafone a month ago and they could not fix this issue till this second. After a month telling me they are trying to fix the issue and asking me the same question everyday over the phone, today the technician called me and told me they could not identify the issue from their end and the problem is from the other side overseas. The most ridiculous excuse I have ever heard. I have asked my family and friends in Australia to call the few same overseas numbers that i could not reach using their mobile and their sim card, and all the calls were connected without any issue. And i have tried to put my sim card into their mobile phone to make overseas phone calls, and not succeed. Clearly something wrong with my network (I have replaced a new SIM card at Vodafone shop Recently but still can not make overseas phone calls) , but vodafone told me anything could be wrong with other factors but nothing is wrong with them. One of the staff on the phone offered me $10 credit back into my account to compensate me for wasting all my international call coverage last month. I received a SMS message from vodafone saying a $10 credit will be in my account in 24 hours but it is 2 and half days later and not a cent has been transferred to my account. I could not believe as a big company, they would rather lose their reputation over $10 than save a loyal customer who has spend over $12000 in the past 10 years. I'm so done with vodafone. If you consider to choose a provider, please think twice before you put your trust and money on them.
Rang the sales team spoke to agent Jonny from India very bad customer service. I ask him to read notes on my account regarding my contractor he came back sounds confuse and not have a full knowledge of my situation. I ask him what's his understanding of my contractor but he wasn't undersure. He said the notes are not clear and he will put me back to customer care team to clarify my issue. I told him I don't want to be transfer he needs to deal with but he hesitated and said it's not his department. I ask to speak to a team leader by he confirm...my issue it's not his dept. I ask to be transfer to a manager but he advise all manager have gone home. Jonny really needs to be trained very poor customer service there don't want calls to be transfer to TL or manager.
Questions & Answers
Each time I go to activate my SIM card each form of identity is not valid. Is it because I am supposedly underaged, which shouldn't be the case since I am an adult.
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