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Poor service, don't stick to their own policies
I bought s21 ultra 2 phones on a plan early Feb 2021
Right from the start one of the phones data would not work at all and I went to Vodafone store. They told me their policy was to replace any defective phone if told within 28 days. I told them soon much bfo 28 days including going physically to greensborough store 2 times and preston store 2 times and craigieburn once...noone offered replacement although it was their policy to do a swap....
They couldn't fix the issue...told I had to call tech support...I did and they couldn't do anything b...
No coverage in Miranda NSW for about 1 month
We have 4x SIM mobile plans with Vodafone
No coverage in Port Hacking Rd in Miranda NSW for about 1 month in December 2020
Again - some works for 2 weeks in April 2021 and no Cellular Coverage!
Our business depends on the Network - so we were affected for a long time
When we asked for compensation - we got offered $35...
Terrible mobile data
Had been with Telstra for a year and had had no problems switched to Vodafone and have had so many problems. The first problem was trying to transfer my number it didn't work. This was kind of the other providers problem but still. The coverage has been terrible compared to Telstra I'm in the middle of a town and there 1 bar. There was also a network outage for a few days. Not very happy with them will be switching back to Telstra.
They tricked me
I got the worse experience. I used mobile broad bond and I went to marketplace leichhardt nsw shop band I asked them about the modem if I will pay for it. They confirmed I will not and I could cancel any time.I explained to them I needed only for few months and they confirmed it will be no extra charge. When I wanted to cancel their service they asked me for $200 for the modem.
The Best Aussie Provider By Far
I really don't understand all the negative reviews. I switched to Vodafone quite desperately after going through a nightmare with iiNet where we had to wait 9 months to get nbn installed at our address while PAYING AS IF WE HAD NBN, and got fobbed off constantly. I got sick of it and ended my contract with them early, not before being slapped with a $200 fee for cancelling early, and switched all of our mobile and internet services to Vodafone. Lo and behold, what took iiNet 9 months to pretend to complete, Vodafone got done in less than 7 days...after switching to them! Since they installed nbn, our internet has been flawlessly reliable and extremely fast. The new 5G mobile network is the same, and on the rare occasion we have needed support their staff are extremely friendly, helpful and fast. I have absolutely no complaints so far. Easily the best experience I have ever had with a provider. I will certainly be a customer for many years to come!
Customer service was horrible!
I have been offered a discount for 5 numbers transfer to Vodafone. Once the numbers were transferred to Vodafone, the customer service told me the offer was not right amount, ask to pay way more than what suppose to be.
They are not trustworthy.
Still. Waiting. On. My. Order
Ordered. A. Mobile. Broadband. Sim. And. They. Sent. By. Truck. Which. Is. Crazy. For. A. Small. Parcel. The. Truck. Must. Be. Broken. Down. As. Hasn’t. Moved. In. Two. Weeks. I. Have. Sent. Emails. Asking. Where’s. my. Order. Like. The. Chap. Said. Very. Poor. Service. I. Wouldn’t. Deal. Here. Again. I. Would. Have. Given. Them. 0. If. I. Could.
Terrible choice for business
We switched our business from another provider to Vodafone. Vodafone offered a very attractive deal that would save us significant amount of money. Within the first week of having moved the business our team on the road started experiencing calls dropping off, a lot of places in Sydney metro where the coverage was poor or nil.
The network is insufficient even for Sydney Metro. We assumed coverage was going to be really good in metropolitan areas but that is not the case.
Our team relies on mobile phones and Data SIM cards on tablets to be able to operate. Vodafone proved to be a terrible choice for our business.
No network for entire day. It was like having a phone without sim card. This is not the first time I've experienced this. It created huge problem for me.
Trying to pay off a phone from a plan
We've been with Voda for over 10 years (apart for a few times where we had to resolve an issue through the ombudsman - which we've won each time) they've been ok - up until now
After 3 calls trying to pay off a phone, we just went around in circles and then palmed off to an automated service each time which didn't work and had to ring back - They eventually sent a link to pay off the phone - IT WAS A LINK TO UPGRADE A PHONE!!!! so we still cannot pay off a phone on a plan
We give up and will be moving our 3 phones to another provider, and going to the ombudsman again if needed....
Pathetic Customer Service
Called Vodafone customer service department and was on hold for 2 hours. Finally I spoke to someone who advised I had to speak with another department, and then just hung up !!! I sent over 4 hours trying to get the Prepaid Customer Service Manager, Steven, to no avail. They simply don't care.
Horrible customer service, unreliable network
I was driving to the city using my phone as a GPS. I noticed that the network is down and the phone was not getting any update.
I had to stop by the nearest Vodafone store (Clayton), I talked to the lady at the reception desk and explained the problem I thought there was a problem with the invoice, she said that she could not help and gave me the customer service no., I tried to call and there was no response.
I talked to the lady again and she was yelling at people to stay in the queue, she closed the store when there were 7 customers inside ...
No Refund for lost Easter Show Tix
Headed to the Easter Show on Friday with two excited kids. There was a Vodaphone outage so I couldn't retrieve ticket on my phone. No Easter Show. Very upset kids. Vodaphone offered me a $10 credit for their incompetence. Disgraceful.
Vodafone are theives
No stars...about a month ago I tried to activate a sim online I was charged $1 for a card authority everytime I tried x10 tries and still haven't received my money back...yesterday's outage left me stranded from 11am to 6pm not able to communicate with my work colleagues or my children as we are all on the same network no apology to their customers absolutely the worst customer service I've ever received...once my credit expires I'm moving to a different network and so is everyone else I know...
Unapologetic about costing customers millions
Vodafone system was down for over 7 hours across Australia (9 April2021) costng customers millions of dollars in lost revenue. They are completely unapologetic for the incident and made light of the outage as though it was a minor incident. As a long term customer of Vodafone I was left disgusted by their attitude and couldn't care attitude as to when the system would be restored. I would encourage all Vodafone customers to show them the middle finger and leave them for their competitors. F...k Vodafone. Extremely poor customer service.
Not very happy with today's outage problem at all today. Its bad enough your calls get disconnected on an and off with Vodafone. Not even told that was happening by email or tex I'm leaving Vodafone after my contract ends in November. Its not a third world we are living in.
the worst possible
This company is simply horrible to deal with and should be banned from Australia. Their actions are fraudulent. DONT waste your money go optus or telstra. Coverage and speeds are rubbish so is vodafones customer service.
The worst Telco company in Australia, constant drop outs, no consistency
Constant phone call drop outs especially in the eastern suburbs & 4g drop outs, was with this company many years ago and still nothing has actually changed, I think it's time to get out!
Sadly the service is bad and customer care not even available
We switched from Optus to Vodaphone as Optus was not providing great service anymore, yet have found it was still a lot better than Vodafone. Vodafone's coverage unfortunatly is pretty bad once you get out of the suburbs in the central coast, and even right in the suburbs my customers complain the phone is dropping out. We also have home internet with them and that suffers the same, constantly drops out and hangs and has done this since we got it. When I go to call them on their suggested numbers, both say "call failed", and their online support times out and says to call their numbers that don't work. That is pretty poor.
Unbelievable! ordered a sim from vodafone it taking nearly a month to deliver (still has not arrived)
I have ordered a sim card from vodafone on 11 March 2021 and waiting for nearly a month for it to arrive and it still has not arrived. I keep receiving update emails saying its in backorder. While I go to the local supermarket and see the shelves stocked with vodafone sim cards, while the online is in backorder for over a month.
foolish network lock
I took a Samsung A20 phone under contract with Vodafone worth $200, I sent that to my home country and as it was network locked with Vodafone. To unlock it I need to pay a $25 fee as unlocking charges, but when I called customer care an executive, he said, as its been 7 months since the phone was purchased so he will waive off the charges (as there is no point in still putting the phone in network lock after 7 months of purchase). The people at Vodafone are such inefficient, obnoxious, careless and lazy, the executive told me that waiving off...the charges will take 24 to 48 hours. Its been 5 days excluding easter holidays.. now they are proposing me pay the charges and credit will be given to me in the next bill (obnoxious)... I was ready to pay the charges two days ago itself, but the other executive told me that "as the request to waive the charges, has already been placed and could not be undone", and wanted me to wait for one day, that is two days ago....Now I am struck with a phone worth $200 worth, for which I paid $200 as customs duty, and my brother to whom I sent the phone is wondering Samsung show room and Vodafone show room to "unlock the network lock"..
Used to be great. Not anymore
I've been a Vodafone customer for over 15 years. Used to have fantastic customer service but now it's very bad.
Phone calls break up/drop out often.
Data is good then drops off. I would call and complain, data would be good again then pan off. Constant battle.
I have now changed to Telstra
Do not buy Vodafone Prepaid, they will not Activate! SCAM!
I bought a $50 Vodafone SIM, it had no Expiry date listed anywhere, yet when I tried to Activate it, it said "Expired SIM". When I rang them, the INDIANS on the Customer Service line didn't want to help at all. SCAM!
security is terrible
i was part of the vodaphone security leak. had my identity stolen and everything taken away from me. would never recommend this company to anyone. they need better protection for the consumers.
Worst network most expensive
Lost money because their network was not functioning in the melbourne city. They frequently get network outages at whim. They dont care about their customers. I changed my mobile device but still same result. I decided to change to Dodo and i m happy with their prices and network.
Questions & Answers
I have been charged $148 this month as part of my bill. The $148 is itemised as ‘pricing plan’ . What is that?
TXT confirmation to another mobile what does this question mean when I am topping up my phone
If I connect Vodafone tv can I still use my dvd player/recorder to record free to air programs?
Get an answer from our members and Vodafone Australia representatives
|Category||Mobile Phone Service Providers and Physical Shops|
|International Roaming Offered||Yes|
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