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Vodafone doesn't deserve a single star. Customers deserve better.
Called them in May 2020 to cancel the tablet plan after 24 months got over. Customer service person acknowledged and cancelled it. I am still getting billed through the direct debit in October 2020. Called them to check and they said the plan was never cancelled. There is no note at their end.
Long waiting times, took 20 min to connect each time and gets disconnected randomly. Called agian today and they transferred to their Cancellation team, and automated IVR says, "You have called us outside business hours. Talk soon." and call got disconnected.
There is no option to cancel online.
Spoiled by Wekeend so far. But calling ombudsman on Monday if they are not refunding.
Rubbish customer service
i did a google search to find a contact number to talk to someone about mobile broadband with vodafone. what an absolute disgrace, I could not find a phone number to call from a landline regardless of what i clicked on so that shows the contempt vodafone have for consumers. All good though, I called another major, spoke to a person and got what i needed but my recommendation is to avoid vodafoe completely.
Worst service ever had
Ordered iphone12 only after customer service team confirmed I will get iphone by 26Oct now they changed to 14Dec without informing me the reasons to change, and when I call no proper response on the reasons. It appears to be giving false information before placing order, and play with customer accordingly after order is placed.
Worst service including signing up
They don't even deserve a single star.
I was a subscriber last year and their service is terrible. I couldn't get any signal in my office and their data speeds are slow, intermittent on other areas. I switched to Telstra since then - which is a million times better in terms of speed and coverage.
Recently, I pre-ordered an iPhone with them and after a few hours, I got an email that I am not eligible - with no reason at all. They did a credit check and all my credit ratings are good (Excellent in Experian, Very Good in Equifax, Good in illion...). So, I don't understand how I got rejected. I emailed them but there was no reply at all. This is ridiculous! I always get approved for all my credit card applications (never have I ever been rejected). Vodafone, a telco and not even a creditor or a lender, refuses to render their measly $40 mobile plan (+ cost of the iPhone). The only reason I would ever want to purchase the iPhone from them is their $100 trade-up bonus credits and nothing else. The way I look at this is that their promos are a sham such that when there are too many availing it, they would simply reject you. Nice try Vodafone! I will never fall into any of your stupid promos ever again.
Won't replace broken phone
Vodafone has failed me big time! Now i am just gathering docs before I file a proper complaint. You have a very poor costumer service both in store (been to 2 store) and over the phone. Nobody wants to bloody help me! Now I am stuck with a broken phone. It has been replaced after so much compaints and you have sent me another broken phone. I dont want to deal with you guys anymore. 9 years with you guys and this is how you treat your costumers.
Call them and email them many times and still not getting my prepaid active also they didn't even give a number waste $40 on prepaid i already a few emails and i call today and they hang up on me today im so annoyed so bad review and i want my money back now report you to the ACCC and now going dispute the transaction
Worst telecom service ever
Have waited over an hour (And counting) just to speak to tech support department. I am
A new customer using the internet. Should have known after my iPhone 11 went missing in the post last year and took several months to replace (with the wrong colour).
The screenshot says it all. Don’t use this company. Bloody nightmare to deal with -the worst.
Great for the first few days
The customer care team is useless and 'are not taking calls today', it is impossible to contact anyone in relation to any problems, you cant change your plan because there are 'technical issues' and no one is available to help and you keep getting shifted from person to person with no resolve to problems. Nbn keeps dropping out and is slower than promised.
I have been with Vodafone for over 10 years however I will changing providers as their app is so unreliable, spending over an hour at a time trying to access the app is simply just frustrating and frankly not good enough. For a company this size they should really get their act into gear. Disappointing Vodafone!
1 star is way too much!
No reception in most areas of Sydney, forget about using internet. I can't make phone calls inside my house, I have to go ouside to be able to talk with someone. My wife is on Vodafone and has the same issue, so it's not phone issue its network. Customer service is non existing. You can only talk to machine or wait hours to someone pick up or give you a call back. Most of the time they hang up.
I was with Vodafone for a long time this company could not careless for its customers, the service is terrible, just read other reviews, also they are now part of TPG which is another company that has no customer service, all they care about is how much money they can bleed out of you, beware of these companies go elsewhere
Questions & Answers
If I connect Vodafone tv can I still use my dvd player/recorder to record free to air programs?
Each time I go to activate my SIM card each form of identity is not valid. Is it because I am supposedly underaged, which shouldn't be the case since I am an adult.
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