1 photo
Vodafone

Vodafone

1.6 from 2,489 reviews · View Statistics
See the Best Mobile Phone Service Providers in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Vodafone Australia

Reviews

1.4
128 reviews
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail
Peeved Off
Peeved OffSouth East Queensland, QLD
  • 2 reviews
  • 2 likes

Rude unhelpful and uninformed

published
Value for Money
1/5
Product Quality
3/5
Customer Service
1/5
Local Reception
3/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$40.00
Included Data per Month3 GB
Store LocationMitchelton
Skenner
SkennerCanberra Central 2601, ACT

Vodafone cant keep promises

published
Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Steve H
Steve HSydney, NSW
  • 4 reviews
  • 3 likes

Not very good for royal customer.

published
Value for Money
2/5
Product Quality
3/5
Customer Service
1/5
Local Reception
4/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$39.00
Included Data per Month40 GB
Dean
DeanPerth, WA
  • 3 reviews
  • 2 likes

I would give Zero stars if I could

published

Customer service is appalling, the staff can't help with any issue you have keeping you on the phone for 40min every time only to tell you that you have to visit a store

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Local Reception
2/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$40.00
Included Data per Month34 GB
Store LocationPerth
Mobile Phone Service Providers

Find out how Vodafone compares to other Mobile Phone Service Providers

Know better, choose better.

Compare all
Popy
PopySydney, NSW
  • 6 reviews

Terrible network!

published

I cannot even use up 15 GB of my 30 GB plan because of poor network, day or night, No service to even search online ley alone watching a video!! I gave up totally

Value for Money
2/5
Product Quality
2/5
Customer Service
2/5
Local Reception
1/5
Transparency
2/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$45.00
Included Data per Month30 GB
Ajay
AjaySydney, NSW
  • 2 reviews
  • 1 like

Vodafone Fraud company

published
Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeYes
Plan Cost per Month$60.00
Ital
ItalSydney, NSW
  • 12 reviews
  • 22 likes
  • Verified

Greedy company

published
Value for Money
2/5
Product Quality
2/5
Customer Service
1/5
Local Reception
3/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo

Related Articles

Previous
Tips for Choosing a Mobile Plan and Service Provider

Looking for a new mobile plan? Find out everything you need to know from network coverage and plan types, to data usage and international roaming so that you can pick the best value plan for you.

Wendy Z.
Wendy Z.21 Feb 2020
tips-for-choosing-a-mobile-plan-and-service-provider
Top Internet & Mobile Phone Service Providers in 2020!

Internet and mobile phone service are necessities of modern life, so it's important we have the best coverage and service at the best price possible. Here are our Award Winners for the Internet Service Providers (ISPs) and Mobile Phone Service Providers (MPSPs) categories in 2020. View specific ratings such as Customer Service, Adequate Speeds for ISPs and Local Reception for MSPs.

Wendy Z.
Wendy Z.22 Nov 2019
top-internet-mobile-phone-service-providers-in-2020
Next
MP93R
MP93R
  • 2 reviews
  • 1 like

So many wasted years and money

published

It was a great a idea at the time to choose Vodafone, when you're young and dumb... Decided to look into my phone plan because most of us are now WFH and who honestly, who wants to spend a fortune on phone bills? Moved over from Vodafone to Belong after 10 year+ and it was the best decision. Plan went from $36/$40 to $15 months with roll over data (3GB and unlimited calls and texts to standard national numbers). Leaving Vodafone will cost you a small fee of $8.00 - this is called a port out fee. Royalty does not mean crap to them so you will have to pay this regardless of how much money or time you have been with them. Customer service online chat was actually pretty helpful in my experience so no negative here.

Value for Money
1/5
Product Quality
1/5
Customer Service
3/5
Local Reception
2/5
Transparency
2/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$40.00
Store Locationonline
Scott Blundell
Scott Blundell
  • 3 reviews
  • 2 likes

Joke of a company

published
Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Local Reception
1/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$40.00
Mobile Phone Service Providers

Find out how Vodafone compares to other Mobile Phone Service Providers

Know better, choose better.

Compare all

Irresponsible support service

published

Poor network coverage, frequent disconnections, lack of response when calling customer service. My monthly bills has increased without explaining the reason for this change. I have been with this provider for longer than 15 years and have to consider change now.

Value for Money
2/5
Product Quality
2/5
Customer Service
2/5
Local Reception
2/5
Transparency
3/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Eason
Eason
  • 2 reviews
  • 1 like

Brisbane Queen St staff is extremely rude

published

The two ladies Shumeng and Dianne that served me were completely useless which wasted my 40 min without providing a solution. I was very patience and calm, but their incapability and rudeness was appalling.

Shumeng, the Asian-descent staff, was acting very rude and being super defensive without listening to my case. This lady should not be working at a customer facing role with this appalling demeanour.

With such poor customer service, online and offline, no wonder you are loosing customers. I won’t hesitate to leave Vodafone for both of my phone lines. I will definitely recommend everyone to leave Vodafone.

Value for Money
1/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Store LocationBrisbane Queen St Mall, QLD
Customer
Customer
  • 2 reviews
  • 2 likes

Hopeless

published

They put me on a plan i did not ask for and now have to wait 12 months to change. Stuff these guys, all crooks. Amit and Siddarth, not helpful.

Value for Money
1/5
Product Quality
2/5
Customer Service
1/5
Local Reception
1/5
Transparency
2/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$50.00
Included Data per Month40 GB
Store LocationOnline
Mobile Phone Service Providers

Find out how Vodafone compares to other Mobile Phone Service Providers

Know better, choose better.

Compare all

worst network

published

poor network.
warning to customers living in eastern metropolitan melbourne
Boxhill, bulleen, balwyn, templestowe,
springvale road, eastern freeway.
Poor IT tech support.
Get full refund and move
Register complaint to Telecom Ombudsman.
IT tech support actively encourage you to conplaint to Telecom as I guess Indian call centre us fed up too!

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Local Reception
1/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$65.00
Included Data per Month60 GB

Please improve your customer services

published

My Vodafone 4G for wifi has been not working for months now. When I go for customer services, they take forever to receive calls. Hence the customer services are poor and the network too.

Incentivised Review No
Plan TypePost-Paid Sim Only
Nega Bako
Nega BakoGreater Melbourne (Inner), VIC
  • 2 reviews
  • 3 likes

Unprofessional costummer service.

published

It used to be good service before, but eventually become very week service and it's not loyal its costumers. Charging bills with out plan and Week costumer service. Plan. Communication problems.

Value for Money
1/5
Product Quality
2/5
Customer Service
1/5
Local Reception
2/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$75.00
Included Data per Month50 GB
Store LocationOnline
Page 1 of 5

Questions & Answers

Risabh G.
Risabh G.asked

is voda phone bad

2 answers
Katia Kaloustian
Katia Kaloustian

Yes, very bad customer service

JK007
JK007

Yes

Danielle m.
Danielle m.asked

I have been charged $148 this month as part of my bill. The $148 is itemised as ‘pricing plan’ . What is that?

No answers
Jenny R.
Jenny R.asked

TXT confirmation to another mobile what does this question mean when I am topping up my phone

No answers
See all Vodafone questions

Get an answer from our members and Vodafone Australia representatives

Details

CategoryMobile Phone Service Providers and Physical Shops
Network UsedVodafone
International Roaming Offered Yes
Visit official website

Other Mobile Phone Service Providers

Previous
Moose Mobile

Moose Mobile

4.7
(2,216)
C Mobile

C Mobile

4.6
(279)
Felix Mobile

Felix Mobile

4.6
(199)
Pennytel

Pennytel

4.4
(1,185)
MATE Mobile

MATE Mobile

4.3
(148)
Vaya

Vaya

3.9
(3,075)
Hello Mobile

Hello Mobile

4.1
(139)
Numobile

Numobile

4.3
(4)
Next
See all Mobile Phone Service Providers

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.