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Vodafone

Vodafone

1.5 from 2,539 reviews · View Statistics
See the Best Mobile Phone Service Providers in 2022 as rated by Australians on ProductReview.com.au.
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Absolutely the worst

published
Value for Money
1/5
Product Quality
1/5
Customer Service
3/5
Local Reception
1/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeYes
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Mohsen R.
Mohsen R.
  • 2 reviews

worst customer service ever

published

dogy deals. and worst customer service ever. i had a phone and NBN plan with this company. NBN was really slow and because I was in the cooling-off period I canceled it but they charged me for it. so what's the meaning of the cooling-off period???

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Local Reception
1/5
Incentivised Review No
Plan TypePost-Paid with Phone
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Shila P.
Shila P.Sydney, NSW

Extra charge and poor network

published

I didn't like the Vodafone network as coverage was not good and I was in month- month plan and they charged me extra 8$ for porting the same number to other network. No other mobile network charge for porting number like that.

Product Quality
1/5
Customer Service
1/5
Local Reception
3/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$40.00
Included Data per Month40 GB
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GrumpyBum84
GrumpyBum84Lower Hutt, 5012, NZ
  • 29 reviews
  • 31 likes

Problem, not a Solution

published

Terrible, they refuse to provide an NBN service because my mobile phone is less than 6 months old. They are a blocker in life, not a solution. Would not recommend. Does not help their calls always drop out as well

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Local Reception
5/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid Sim Only
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ronald c.
ronald c.Sydney, NSW

BAD reception

published
Value for Money
1/5
Product Quality
3/5
Customer Service
1/5
Local Reception
1/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$40.00
Included Data per Month20 GB
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Yusra H.
Yusra H.Perth, WA

Terrible service on every level

published
Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Local Reception
1/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$110.00
Store LocationPerth
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Nic W.
Nic W.Metropolitan Adelaide, SA
  • 2 reviews

Horrible

published

They signed me up to an NBN plan they weren’t contractually able to deliver. On confronting them with this, they weren’t helpful in negotiating a price on a new plan.

Escalated to make a complaint. The Manager just hangs up on me without resolving the issue. Since then, telephone conversations on this carrier have been garbled to people I wish to speak to.

Avoid this carrier like the plague.

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Local Reception
1/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid Sim Only
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KevinAdams
KevinAdams
  • 4 reviews
  • 1 like

Terrible

published

I contacted these people three times on an issue they promised to fix and never did so I moved to dodo cheaper and better.Every one I dealt with was in India.

Product Quality
1/5
Customer Service
1/5
Local Reception
2/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Store LocationSouthland
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Rules and tape with no rewards

published

Customer 14yrs. 5 services. Upgraded phone-they changed my plan and now data doesn’t share. Tried to upgrade other 4services and had to buy a phone for the upgrade!!!! Had insurance with previous device which couldn’t be fixed/replaced. Vodafone will not send this phone despite me paying out the remaining balance due to the other recent upgrade . The rep then said I couldn’t get a new device without upgrading my plan-crap-couldn’t get new plans without purchasing device!!! So many rules, So much money spent, so little in return

Value for Money
1/5
Product Quality
2/5
Customer Service
1/5
Local Reception
5/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid with Phone
Store LocationOnline
Similar opinion? Write a review on ProductReview.com.au!
Mobile Phone Service Providers

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tim0101
tim0101South East Queensland, QLD
  • 6 reviews
  • 3 likes

Poor service new phone

published

Got a new phone. Was $6.97 a month and everything to stay same. Samsung phone. Was hard.to transfer so store did it after I tried for 6 hours. Problem is I have the charges going up more every day. Now am being.charged double so far in 4 days what old accounts were. And store girl said its my fault new phone causes a bit. On phone staff say.wait till next month can fix it then. We're to get supervisors to ring but never heard.
All this because you get a new phone.
Be warned just buy your own. This stress is not worth it

Value for Money
1/5
Product Quality
1/5
Customer Service
2/5
Local Reception
2/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$55.00
Included Data per Month9 GB
Store LocationLoganholme
Similar opinion? Write a review on ProductReview.com.au!
paul
paul
  • 3 reviews

Amateurs

published
Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Local Reception
1/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$64.00
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Behnam
BehnamSydney, NSW

The worst mobile network in Australia

published
Value for Money
1/5
Customer Service
1/5
Local Reception
1/5
Transparency
2/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$87.00
Included Data per Month40 GB
Store LocationOnline NSW
Similar opinion? Write a review on ProductReview.com.au!
Mobile Phone Service Providers

Find out how Vodafone compares to other Mobile Phone Service Providers

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Jacky
JackyGreater Melbourne (Outer), VIC

Poor customer service

published

I am thinking to change my mobile service to Vodafone, however, spend over 5 mins on the phone with phone robot and can't speak with someone can help. Can't say disappointed, but would use other company, just in case in the future I need some help on the customer service.

Value for Money
1/5
Customer Service
1/5
Incentivised Review No
Plan TypePost-Paid Sim Only
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John H
John HSydney, NSW
  • 4 reviews
  • 3 likes

Vodafone mobile internet VERY VERY slow - Port Macquarie NSW

published

I am holidaying in Port Macquarie NSW. Despite 4 calls to customer service i continue to get only 1 to 2 mb download speed for internet. Ive done all the things they suggested even drove down to the tower in town and VERY VERY slow internet continues. "Its all working ok" they continue to say. This is ridiculous ... 1-2mb ... on either 3G or 4G. Theyve given up trying to help.

Value for Money
1/5
Customer Service
1/5
Local Reception
1/5
Incentivised Review No
Plan TypePost-Paid Sim Only
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realreview
realreview Greater Melbourne (Metropolitan), VIC
  • 9 reviews
  • 4 likes

Porting out fees

published

Trying to move out of Vodafone post paid plan and was told by support that they will charge $8 porting out fee. On top of crap connectivity just be aware of these hidden charges. Strongly suggest not to get any service from them.

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Local Reception
1/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$31.00
Included Data per Month30 GB
Store LocationOnline
Similar opinion? Write a review on ProductReview.com.au!
Page 1 of 10

Questions & Answers

Risabh G.
Risabh G.asked

is voda phone bad

2 answers
Katia Kaloustian
Katia Kaloustian

Yes, very bad customer service

JK007
JK007

Yes

Danielle m.
Danielle m.asked

I have been charged $148 this month as part of my bill. The $148 is itemised as ‘pricing plan’ . What is that?

No answers
Jenny R.
Jenny R.asked

TXT confirmation to another mobile what does this question mean when I am topping up my phone

No answers
See all Vodafone questions

Get an answer from our members and Vodafone Australia representatives

Details

CategoryMobile Phone Service Providers and Physical Shops
Network UsedVodafone
International Roaming Offered Yes
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