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Vodafone

Vodafone

1.5 from 2,536 reviews · View Statistics
See the Best Mobile Phone Service Providers in 2022 as rated by Australians on ProductReview.com.au.
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Worst Internet Service Provider

published

Have been Vodafone Customer since 2016. It used to be good. However, now it has the most inconsistent network services. Their service cuts out once every month. 4g is even slower than 2G in almost all locations.

Also have tried their NBN for some months, crap experience. Pocket wifi experience is even more terrible.

Just taken unlimited data contract with a promise to provide efficient internet, Now cannot even load a simple browsing page. Customer service people talk so well when we explain the problem, however, nothing is ever solved. Will not be staying with them for long.

Value for Money
1/5
Product Quality
1/5
Customer Service
4/5
Local Reception
4/5
Incentivised Review No
Return Claim MadeNo
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ronald c.
ronald c.Sydney, NSW

BAD reception

published
Value for Money
1/5
Product Quality
3/5
Customer Service
1/5
Local Reception
1/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$40.00
Included Data per Month20 GB
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Yusra H.
Yusra H.Perth, WA

Terrible service on every level

published
Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Local Reception
1/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$110.00
Store LocationPerth
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Angieilyxxx
AngieilyxxxPerth, WA
  • 2 reviews

They robbed me

published
Value for Money
1/5
Customer Service
1/5
Local Reception
1/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$25.00
Included Data per Month15 GB
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Mobile Phone Service Providers

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KevinAdams
KevinAdams
  • 4 reviews
  • 1 like

Terrible

published

I contacted these people three times on an issue they promised to fix and never did so I moved to dodo cheaper and better.Every one I dealt with was in India.

Product Quality
1/5
Customer Service
1/5
Local Reception
2/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Store LocationSouthland
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tim0101
tim0101South East Queensland, QLD
  • 6 reviews
  • 3 likes

Poor service new phone

published

Got a new phone. Was $6.97 a month and everything to stay same. Samsung phone. Was hard.to transfer so store did it after I tried for 6 hours. Problem is I have the charges going up more every day. Now am being.charged double so far in 4 days what old accounts were. And store girl said its my fault new phone causes a bit. On phone staff say.wait till next month can fix it then. We're to get supervisors to ring but never heard.
All this because you get a new phone.
Be warned just buy your own. This stress is not worth it

Value for Money
1/5
Product Quality
1/5
Customer Service
2/5
Local Reception
2/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$55.00
Included Data per Month9 GB
Store LocationLoganholme
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paul
paul
  • 3 reviews

Amateurs

published
Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Local Reception
1/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$64.00
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Behnam
BehnamSydney, NSW

The worst mobile network in Australia

published
Value for Money
1/5
Customer Service
1/5
Local Reception
1/5
Transparency
2/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$87.00
Included Data per Month40 GB
Store LocationOnline NSW
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customer service is scam

published
Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Local Reception
2/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Mobile Phone Service Providers

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realreview
realreview Greater Melbourne (Metropolitan), VIC
  • 9 reviews
  • 4 likes

Porting out fees

published

Trying to move out of Vodafone post paid plan and was told by support that they will charge $8 porting out fee. On top of crap connectivity just be aware of these hidden charges. Strongly suggest not to get any service from them.

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Local Reception
1/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$31.00
Included Data per Month30 GB
Store LocationOnline
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Chris D.
Chris D.
  • 2 reviews

Quality of service and reception

published
Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Local Reception
1/5
Incentivised Review No
Return Claim MadeNo
Plan Cost per Month$109.00
Store LocationOnline
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Very unfriendly

published

I just decided to cancel my plan, but the assistance and service was terrible. At first, I went to Vodafone Booragon to talk in person; however, they told me you must call a number ! what a inconvenient thing! It's better to do these things in store. Then, they told me you must inform us 1 month ahead to be able to cancel which means extra 1 month money and then after chatting with a lot of them , I realized that I could have been able to cancel it whenever I want just by switching to another provider automatically.
It took me 1 month struggling to get in touch with them and none of them were supportive.
Really bad experience with Vodafone.
I didn't need that much data and I was paying the money for using no data for 7 months
.

Product Quality
2/5
Customer Service
1/5
Local Reception
1/5
Transparency
5/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$40.00
Included Data per Month50 GB
Store LocationBooragon
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Mobile Phone Service Providers

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leonard L.
leonard L.Far North Queensland, QLD
  • 2 reviews

TERRIBLE

published
Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Local Reception
1/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$69.00
Store LocationApple Robina
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PLN
PLNSydney, NSW
  • 3 reviews

Stop text spamming customers

published

Vodafone sends at least 4 text msgs every month at renewal to push me for my card/bank info to auto renew.
Vodafone harass me this way.
STOP STOP STOP THIS TACTIC VODAFONE

Value for Money
3/5
Product Quality
3/5
Customer Service
2/5
Local Reception
3/5
Transparency
3/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$30.00
Included Data per Month15 GB
Similar opinion? Write a review on ProductReview.com.au!
Jaycee C
Jaycee CSydney, NSW
  • 10 reviews
  • 9 likes

Unable to login. Wasted hours trying to fix.

published
Customer Service
2/5
Local Reception
2/5
Incentivised Review No
Return Claim MadeNo
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Questions & Answers

Risabh G.
Risabh G.asked

is voda phone bad

2 answers
Katia Kaloustian
Katia Kaloustian

Yes, very bad customer service

JK007
JK007

Yes

Danielle m.
Danielle m.asked

I have been charged $148 this month as part of my bill. The $148 is itemised as ‘pricing plan’ . What is that?

No answers
Jenny R.
Jenny R.asked

TXT confirmation to another mobile what does this question mean when I am topping up my phone

No answers
See all Vodafone questions

Get an answer from our members and Vodafone Australia representatives

Details

CategoryMobile Phone Service Providers and Physical Shops
Network UsedVodafone
International Roaming Offered Yes
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