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Vodafone

Vodafone

1.5 from 2,620 reviews · View Statistics
See the Best Mobile Phone Service Providers in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

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Some G.
Some G.Metropolitan Adelaide, SA
  • 2 reviews

Not bad so far

published

I've been with these guys now for 3 months. Signed up to a contract with these guys to get the discount (ps5, pre paid sim plan) and nbn. Honestly first month internet was horrible. Now internet works fine download speeds are good. Haven't had drop outs at all. Tech support 3/10.

Value for Money
4/5
Product Quality
4/5
Customer Service
2/5
Local Reception
3/5
Transparency
3/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
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Steve H
Steve HSydney, NSW
  • 4 reviews
  • 3 likes

Not very good for royal customer.

published
Value for Money
2/5
Product Quality
3/5
Customer Service
1/5
Local Reception
4/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$39.00
Included Data per Month40 GB
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Popy
PopySydney, NSW
  • 6 reviews

Terrible network!

published

I cannot even use up 15 GB of my 30 GB plan because of poor network, day or night, No service to even search online ley alone watching a video!! I gave up totally

Value for Money
2/5
Product Quality
2/5
Customer Service
2/5
Local Reception
1/5
Transparency
2/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$45.00
Included Data per Month30 GB
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Arthur
ArthurGreater Melbourne (Inner), VIC
  • 18 reviews
  • 8 likes

Reasonably priced plans with attractive inclusions, but network quality lets it down

published

Vodafone has always been competitive in their plans and that's what attracted me to signing up in the first instance. I thought that being in metropolitan Melbourne would be okay in terms of network coverage. Unfortunately, I seem to be experiencing network quality issues even in metro areas. Network may be congested random times of day resulting in "Call Failed" error messages, and signal strength is also spotty. I had to leave because I value network quality as it is starting to get frustrating.

Value for Money
3/5
Product Quality
3/5
Local Reception
3/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
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Dom
DomGreater Melbourne (Outer), VIC
  • 2 reviews

loyal customers should be rewarded. not other way around

published

i’m giving 2 stars just because they offer great deals for new customers.
Not so great to loyal customers( i’ve been with them for 8 years ) . they offer a plan with 80gb for 45$ a month if you’re a new customer but not for someone it has been with them for 8 years .. i’ll have to pay more to get more Gb that i actually don’t need when i just wanted that specific plan.

loyal customers should get at least same deals as new customers … AT LEAST .

great provider for NEW CUSTOMERS ONLY .

Value for Money
4/5
Product Quality
3/5
Customer Service
2/5
Local Reception
3/5
Transparency
3/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$80.00
Included Data per Month150 GB
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Michael
Michael
  • 3 reviews
  • 3 likes

Time for a change

published

It’s time for a change if you’re fed up of Vodafone you can always switch over to felix mobile unlimited data unlimited calls and text for just $35 a month never need to worry about running out of that I can use promo code [Details Removed] for five dollars off Your first recharge

Value for Money
3/5
Product Quality
3/5
Customer Service
3/5
Local Reception
3/5
Transparency
3/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$35.00
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MXSB
MXSBMetropolitan Adelaide, SA
  • 2 reviews
  • 1 like

Vodafone Marion Westfield SA simply woeful -- never again!

published
Value for Money
2/5
Product Quality
2/5
Customer Service
1/5
Local Reception
3/5
Transparency
2/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Store LocationMarion Westfield SA
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Dan
Dan
  • 7 reviews
  • 4 likes

pretty bad since TPG merger

published

Coverage was average, no dropouts but generally pretty slow for my area (Sydney metro). Bought into a prepaid special intro offer that promised data rollover, bonus data and a discount for first 3 renewals - this was not honoured, charged me full rate on the first renewal & no data rollover. Staff picked up the error but only offered extras credit if I renewed at full price again. nah..

Value for Money
3/5
Product Quality
3/5
Customer Service
3/5
Local Reception
3/5
Transparency
3/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$30.00
Included Data per Month15 GB
Store Locationonline order
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Katerina71
Katerina71Sydney
  • 13 reviews
  • 16 likes

Finally moving on after 17 years..no longer competitive

published
Value for Money
2/5
Product Quality
2/5
Customer Service
2/5
Local Reception
4/5
Transparency
2/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$18.00
Included Data per Month15 GB
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Reviews
ReviewsSouth East Queensland, QLD
  • 2 reviews

Terrible mobile data

published

Had been with Telstra for a year and had had no problems switched to Vodafone and have had so many problems. The first problem was trying to transfer my number it didn't work. This was kind of the other providers problem but still. The coverage has been terrible compared to Telstra I'm in the middle of a town and there 1 bar. There was also a network outage for a few days. Not very happy with them will be switching back to Telstra.

Value for Money
3/5
Product Quality
2/5
Customer Service
4/5
Transparency
3/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$25.00
Included Data per Month40 GB
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Fabius
FabiusSydney, NSW
  • 9 reviews
  • 1 like
  • Verified

After sales assistance? Not received

published
Customer Service
1/5
Local Reception
4/5
Transparency
3/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$30.00
Included Data per Month50 GB
Store LocationNorth Sydney
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Suella
SuellaPerth, WA

VODAFONE phone with hotspot use

published
Value for Money
3/5
Customer Service
2/5
Local Reception
2/5
Transparency
2/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$60.00
Included Data per Month53 GB
Store LocationGarden City Booragoon
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Mobile Phone Service Providers

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Shane
ShanePerth
  • 32 reviews
  • 14 likes

Always goes back to original price

published
Value for Money
2/5
Product Quality
3/5
Customer Service
4/5
Local Reception
2/5
Transparency
3/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$35.00
Included Data per Month5 GB
Store Locationonline
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Nhung T.
Nhung T.Sydney, NSW

When signed plan, have to pay even I don't use it

published
Value for Money
1/5
Product Quality
1/5
Customer Service
3/5
Local Reception
2/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$35.00
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Unreasonably expensive

published

I found the same plan for less than one third of the Vodafone!!!
Really unhelpful store staff, just think about selling not helping.
Happy that leave my previous plan after three years.

Value for Money
1/5
Product Quality
3/5
Customer Service
2/5
Local Reception
1/5
Transparency
1/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!

Questions & Answers

Paul M.
Paul M.asked

What’s your experience of using Vodafone in Western Australia when travelling

No answers
David F.
David F.asked

I have no issues with Vodafone Aust, good customer service and my home internet is great been 3 months a couple issues were sorted out very quickly by friendly staff. **** 4 stars

No answers
Simon
Simonasked

I have been a customer of Vodafone for a few years with both my mobile phone & NBN because I was assured that they were adding towers themselves so as coverage would improve (which it did). Recently the reception on my mobile has now deteriorated markedly along with my NBN connection... After contacting Vodafone on many occasions with no result I am now looking at an alternative NBN connection and ditching Vodafone NBN .Unfortunately, I am still locked into a mobile deal for the next 18months but as soon as I can opt out I shall be doing so.. So disappointed that I have been lied to by Vodafone as I should probably report them to the authorities but that doesn't make the reception any better..

No answers
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Details

CategoryMobile Phone Service Providers and Physical Shops
Network UsedVodafone
International Roaming Offered Yes
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