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Vodafone service and coverage getting worse
It used to be very good. In fact I was with Vodafone for almost 10 years. However, i started experiencing network issues since last year even in city limits at times. The quality of sales calls have also dropped significantly. They used to be very good in the past. I’m not sure what’s changed, but I’ve decided to look for other options. There are better deals and coverage, my wife was also with Vodafone and moved to Belong. They have much better coverage and value for money. I recommended Vodafone in the past. However wouldn’t be doing it any more.
The coverage is getting worse
Vodafone was okay but the network is getting worse. I can not even get a 4G network consistently. After this sim plan contract finish will definitely move to other service provider
It's ok but I won't suggest to another member of my family because they're charging too much and even didn't explain or refund me. When I call asking lots of question, It just waste of my time.
Need better customer service
Generally Vodafone’s okay however when there is an issue I have to speak to someone who cannot speak English, so I can never get an answer to my problems and nothing every gets fixed.
Don’t trust roaming
I was led to believe that roaming allowed you to use your phone as if you were in Australia, however please be aware that you don’t get voicemail message notifications nor can you access voicemail as you would in Australia.
I missed very important messages when I was away - very frustrating that I wasn’t notified.
cheap. terrible support
Plans are decently cheap enough. Store service is ok but not always correct and accessories are too costly. Phone support is woeful with the answers being taken from the online help list
WiFi Hotspot: Fine for traveling, but ration your data
I’m in the country temporarily because our Secretary of Defense was friends with the Minister of Defence. I suppose this review is for other temporary visitors who don’t change their phone’s SIM card and just need internet service for a month or two; I imagine my experience would have been a little better if I had changed the card in my phone. The WiFi hotspot served my needs well for the most part:
-Always had service when near civilization
-Service was fast
-Vodafone offered the most data per plan out of the other available services
Co...ns -Preface: this might be an iPhone X problem, perhaps android users will have more luck: Worst customer interface I’ve ever experienced. Put an hour at a time into trying to register and get the apps working, never succeeded. Couldn’t download the correct My Vodafone app. I would click on “My Vodafone Australia” in my browser, then the App Store would tell me “App currently not available in your country or region.” Other country’s apps didn’t work, I assume they’re in different systems and couldn’t access my Aussie account (I am 100% certain that I was providing the correct account information). And in order for me to sign up on the website, I would have needed to receive a text message to my assigned phone number—which required the correct app because I didn’t change my phone’s SIM card. So in short, I had no way to accurately track my remaining data, which was important because I did all of my official work on this personal data plan. -No service in the field. Not that big of a deal to me, but if you need service in the DOD training areas, go with Telstra.
Customer Service poor experience
- $5/day Roaming has been great.
- Vodafone App when it works
- customer service has been terrible on more than 1 Occassion where I have been told to hold for long periods and not fully getting the answers I had been looking for.
- remote mobile coverage
- App temperamental.
- retail stores only interested in making a sale.
Vodafone is a safe bet but for a loyal customer like myself no real benefits and is best to see what all telecommunication companies are doing. Combining NBN with all mobile services works out really good.
Network quality medium
Network quality is different in all suburbs. sometimes I get 50 m b p s and something 100k b p s speed. They should improve the stability and range of network
Not the Vodafone of yesteryear
Me - existing Vodafone customer returning to the network after about 4 years.
TL:DR - avoid this company like the plague. Maybe better SLA for business customers but read carefully!
This is not the Vodafone I remember.
Ordered new plan and phone online - wait 5 business days with no contact to call and find my order was lost/stuck/not processed.
Lodge complaint - answered within 2 business days. Additional discount and data added for the trouble, phone arrives next business day.
Call and activate. Request number to bw ported. Get told will take 30 mins.
Nothing, so call the following business day (not including weekend) no port forwarding request lodged....
Sales staff was good but coverage @ WA bad
Sales staff was helpful and friendly.
Data coverage at Albany was bad. Most parts of highway was SOS calls. :(
At Denmark now , have 4g, 3 bars but download speeds are slow. Used Oz speed test and <3mbps
Not sure of other carriers
No signal and charged Porting Fee??!
Been with Vodafone 5 years. To me city & parramatta signals are not bad but once we go past Newcastle, impossible to get reception. I just ported and charged $8. I’ve ported my number at least 7 times and ONLY VODAFONE charged this ‘porting fee’
Incentives to join. Lock in customers. Then rip them off
Vodafone pay as you go gives 35Gb for $30 for the first three months. After that it is $25 for 10Gb, with no option to upgrade. The add-on data costs are $10/Gb (28 days). That’s gouging your faithful customers. I advise staying with them for three months and then changing networks. I checked my balance (1.6Gb left) and immediately received notification that I was below 100Mb (huh?) and then out of data. Their website on usage is glacial and tends to divert you to “special offers” which are unavailable to you. It gives usage packet size but not the time of usage. Their app doesn’t work at all on an iPhone X.
Only interested in sales, no customer service, they are going to lose customers bigtime
Fragmented customer service
Vodafone network service is acceptable with many benefits but......
Customer service is fragmented and virtually non-existent, they run a sales driven culture with false promises, there is zero respect for customer loyalty, instead they prefer to lock you in again with more false promises.
This company has a fragmented customer service team that will frustrate the most patient of customers.
You will only have yourself to blame for the time you will waste if you lock in to Vodafone.
You have been warned!
My network coverage with vodafone is the most reliable network i have come accross rather then others. Ive had a few connection problems but rarely any what so ever. Love vodafone
The reviewer stated that an incentive was offered for this review
Customer service is bad
I just called them with an intention to upgrade my plan but the consultant I dealt with was so bad to the point where I was about to say forget about it!
He is very pushy to sell other products and if you say "No, Thank you".. voice changes to show disappointment.
Then ends with "If you agree now then you can't cancel.. yes or no?".. "I just want to hear YES or NO"
This is a very unprofessional attitude from a global company.
plans over still charging $80 for 12 gig
look service is fine data is slow during the day in the city same with most networks after work hours its fast again
what got me is i have been with them for 5 years bills all ways paid etc contracts over and plan doesn't get cheaper still charging $80 for 12 gigs i call and they said they Do not change your plan but now that i have called they can offer a cheaper plan no thank you i am going to another company.
how many people are over paying for a service that others charge for a third the price ?
Soo out of touch with small businesses !
I got into a contract and bought a phone as well. I was starting up a business. As any retail business there are 1000 things to do when you start-up. I received their Invoice , then when the direct debit was unsuccessful ( normal at the fitout stage) I started to be harressed by phone calls and messages every single day, from Day 1 after the direct debit failed! I called Vodafone and asked to pay in cash. They advised to go to one of theirs branches. I went to one of their branches (30 km away) and I was told they were not accepting cash and I ...had to pay by card ( pointless) or go to Australia Post and pay extra fees, then scan the receipt and send it to Vodafone !?? Are you guys for real??? Do you even understand how a small business operates and how much spare time do business owners have??? Unbelievable!!
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