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Vodafone

Vodafone (page 2 of 2)

1.5 from 2,537 reviews · View Statistics
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Hasitha
Hasitha
  • 2 reviews
  • 1 like

Vodafone service and coverage getting worse

published

It used to be very good. In fact I was with Vodafone for almost 10 years. However, i started experiencing network issues since last year even in city limits at times. The quality of sales calls have also dropped significantly. They used to be very good in the past. I’m not sure what’s changed, but I’ve decided to look for other options. There are better deals and coverage, my wife was also with Vodafone and moved to Belong. They have much better coverage and value for money. I recommended Vodafone in the past. However wouldn’t be doing it any more.

Value for Money
3/5
Product Quality
3/5
Customer Service
1/5
Local Reception
3/5
Transparency
2/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$45.00
Included Data per Month20 GB
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The coverage is getting worse

published

Vodafone was okay but the network is getting worse. I can not even get a 4G network consistently. After this sim plan contract finish will definitely move to other service provider

Value for Money
1/5
Product Quality
1/5
Customer Service
2/5
Local Reception
1/5
Transparency
2/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$35.00
Included Data per Month30 GB
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Anna M.
Anna M.Greater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 2 likes

It's ok

published

It's ok but I won't suggest to another member of my family because they're charging too much and even didn't explain or refund me. When I call asking lots of question, It just waste of my time.

Value for Money
2/5
Customer Service
4/5
Transparency
2/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$35.00
Included Data per Month6 GB
Store LocationHighpoint
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V.conn
V.connSydney, NSW
  • 19 reviews
  • 13 likes
  • Verified

Need better customer service

published

Generally Vodafone’s okay however when there is an issue I have to speak to someone who cannot speak English, so I can never get an answer to my problems and nothing every gets fixed.

Value for Money
4/5
Product Quality
3/5
Customer Service
1/5
Local Reception
3/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
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Don’t trust roaming

published

I was led to believe that roaming allowed you to use your phone as if you were in Australia, however please be aware that you don’t get voicemail message notifications nor can you access voicemail as you would in Australia.
I missed very important messages when I was away - very frustrating that I wasn’t notified.

Value for Money
2/5
Customer Service
2/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
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Not happy
Not happy
  • 2 reviews
  • 6 likes

cheap. terrible support

published

Plans are decently cheap enough. Store service is ok but not always correct and accessories are too costly. Phone support is woeful with the answers being taken from the online help list

Value for Money
3/5
Product Quality
2/5
Customer Service
1/5
Local Reception
2/5
Transparency
2/5
Incentivised Review No
Return Claim MadeNo
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WiFi Hotspot: Fine for traveling, but ration your data

published
Value for Money
3/5
Product Quality
4/5
Customer Service
1/5
Local Reception
4/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$60.00
Included Data per Month75 GB
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Emanon01
Emanon01Greater Melbourne (Metropolitan), VIC
  • 13 reviews
  • 7 likes

Customer Service poor experience

published

Pros:
- $5/day Roaming has been great.
- Vodafone App when it works
Cons:
- customer service has been terrible on more than 1 Occassion where I have been told to hold for long periods and not fully getting the answers I had been looking for.
- remote mobile coverage
- App temperamental.
- retail stores only interested in making a sale.

Vodafone is a safe bet but for a loyal customer like myself no real benefits and is best to see what all telecommunication companies are doing. Combining NBN with all mobile services works out really good.

Value for Money
3/5
Product Quality
4/5
Customer Service
1/5
Local Reception
4/5
Transparency
3/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
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Rajneesh R.
Rajneesh R.Greater Melbourne (Inner), VIC
  • 2 reviews
  • 2 likes

Network quality medium

published

Network quality is different in all suburbs. sometimes I get 50 m b p s and something 100k b p s speed. They should improve the stability and range of network

Value for Money
4/5
Product Quality
5/5
Customer Service
5/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
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Mobile Phone Service Providers

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Not the Vodafone of yesteryear

published
Value for Money
3/5
Customer Service
1/5
Local Reception
3/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Store LocationOnline
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Sales staff was good but coverage @ WA bad

published

Sales staff was helpful and friendly.
Data coverage at Albany was bad. Most parts of highway was SOS calls. :(

At Denmark now , have 4g, 3 bars but download speeds are slow. Used Oz speed test and <3mbps
Not sure of other carriers

Value for Money
2/5
Product Quality
2/5
Customer Service
4/5
Transparency
3/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
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Cez
CezAU
  • 38 reviews
  • 47 likes
  • Verified

No signal and charged Porting Fee??!

published

Been with Vodafone 5 years. To me city & parramatta signals are not bad but once we go past Newcastle, impossible to get reception. I just ported and charged $8. I’ve ported my number at least 7 times and ONLY VODAFONE charged this ‘porting fee’

Value for Money
2/5
Product Quality
4/5
Customer Service
3/5
Local Reception
5/5
Transparency
2/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$97.00
Included Data per Month60 GB
Store LocationOnline
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Mobile Phone Service Providers

Find out how Vodafone compares to other Mobile Phone Service Providers

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Compare all

Incentives to join. Lock in customers. Then rip them off

published

Vodafone pay as you go gives 35Gb for $30 for the first three months. After that it is $25 for 10Gb, with no option to upgrade. The add-on data costs are $10/Gb (28 days). That’s gouging your faithful customers. I advise staying with them for three months and then changing networks. I checked my balance (1.6Gb left) and immediately received notification that I was below 100Mb (huh?) and then out of data. Their website on usage is glacial and tends to divert you to “special offers” which are unavailable to you. It gives usage packet size but not the time of usage. Their app doesn’t work at all on an iPhone X.

Value for Money
2/5
Product Quality
2/5
Customer Service
2/5
Local Reception
5/5
Transparency
2/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$25.00
Included Data per Month10 GB
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Steve  Y.
Steve Y.South East Queensland, QLD
  • 2 reviews
  • 2 likes

Only interested in sales, no customer service, they are going to lose customers bigtime

published

Fragmented customer service
Vodafone network service is acceptable with many benefits but......
Customer service is fragmented and virtually non-existent, they run a sales driven culture with false promises, there is zero respect for customer loyalty, instead they prefer to lock you in again with more false promises.
This company has a fragmented customer service team that will frustrate the most patient of customers.
You will only have yourself to blame for the time you will waste if you lock in to Vodafone.
You have been warned!

Value for Money
2/5
Product Quality
2/5
Customer Service
1/5
Local Reception
5/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
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Nicole
NicoleMetropolitan Adelaide, SA
  • 4 reviews

Love Vodafone

published

My network coverage with vodafone is the most reliable network i have come accross rather then others. Ive had a few connection problems but rarely any what so ever. Love vodafone

Product Quality
4/5
Customer Service
5/5
Local Reception
5/5
Transparency
5/5
Plan TypePre-Paid Sim Only
Return Claim MadeNo
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The reviewer stated that an incentive was offered for this review

Mo
Mo
  • 4 reviews
  • 7 likes

Customer service is bad

published

I just called them with an intention to upgrade my plan but the consultant I dealt with was so bad to the point where I was about to say forget about it!
He is very pushy to sell other products and if you say "No, Thank you".. voice changes to show disappointment.
Then ends with "If you agree now then you can't cancel.. yes or no?".. "I just want to hear YES or NO"
This is a very unprofessional attitude from a global company.

Value for Money
3/5
Product Quality
3/5
Customer Service
1/5
Local Reception
3/5
Transparency
2/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$40.00
Included Data per Month15 GB
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dogitia
dogitiaPerth, WA
  • 3 reviews

plans over still charging $80 for 12 gig

published

look service is fine data is slow during the day in the city same with most networks after work hours its fast again
what got me is i have been with them for 5 years bills all ways paid etc contracts over and plan doesn't get cheaper still charging $80 for 12 gigs i call and they said they Do not change your plan but now that i have called they can offer a cheaper plan no thank you i am going to another company.
how many people are over paying for a service that others charge for a third the price ?

Value for Money
1/5
Product Quality
3/5
Customer Service
4/5
Local Reception
5/5
Transparency
2/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$80.00
Included Data per Month12 GB
Store Locationcannington
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Dana Y
Dana YWestern Australia
  • 3 reviews

Soo out of touch with small businesses !

published
Value for Money
2/5
Product Quality
3/5
Customer Service
2/5
Local Reception
2/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$100.00
Included Data per Month50 GB
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