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Vodafone

Vodafone

1.5 from 2,541 reviews · View Statistics
See the Best Mobile Phone Service Providers in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

1.4
136 reviews
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Shila P.
Shila P.Sydney, NSW

Extra charge and poor network

published

I didn't like the Vodafone network as coverage was not good and I was in month- month plan and they charged me extra 8$ for porting the same number to other network. No other mobile network charge for porting number like that.

Product Quality
1/5
Customer Service
1/5
Local Reception
3/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$40.00
Included Data per Month40 GB
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GrumpyBum84
GrumpyBum84Lower Hutt, 5012, NZ
  • 29 reviews
  • 31 likes

Problem, not a Solution

published

Terrible, they refuse to provide an NBN service because my mobile phone is less than 6 months old. They are a blocker in life, not a solution. Would not recommend. Does not help their calls always drop out as well

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Local Reception
5/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid Sim Only
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Nic W.
Nic W.Metropolitan Adelaide, SA
  • 2 reviews

Horrible

published

They signed me up to an NBN plan they weren’t contractually able to deliver. On confronting them with this, they weren’t helpful in negotiating a price on a new plan.

Escalated to make a complaint. The Manager just hangs up on me without resolving the issue. Since then, telephone conversations on this carrier have been garbled to people I wish to speak to.

Avoid this carrier like the plague.

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Local Reception
1/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid Sim Only
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KevinAdams
KevinAdams
  • 4 reviews
  • 1 like

Terrible

published

I contacted these people three times on an issue they promised to fix and never did so I moved to dodo cheaper and better.Every one I dealt with was in India.

Product Quality
1/5
Customer Service
1/5
Local Reception
2/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Store LocationSouthland
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paul
paul
  • 3 reviews

Amateurs

published
Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Local Reception
1/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$64.00
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Jacky
JackyGreater Melbourne (Outer), VIC

Poor customer service

published

I am thinking to change my mobile service to Vodafone, however, spend over 5 mins on the phone with phone robot and can't speak with someone can help. Can't say disappointed, but would use other company, just in case in the future I need some help on the customer service.

Value for Money
1/5
Customer Service
1/5
Incentivised Review No
Plan TypePost-Paid Sim Only
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John H
John HSydney, NSW
  • 4 reviews
  • 3 likes

Vodafone mobile internet VERY VERY slow - Port Macquarie NSW

published

I am holidaying in Port Macquarie NSW. Despite 4 calls to customer service i continue to get only 1 to 2 mb download speed for internet. Ive done all the things they suggested even drove down to the tower in town and VERY VERY slow internet continues. "Its all working ok" they continue to say. This is ridiculous ... 1-2mb ... on either 3G or 4G. Theyve given up trying to help.

Value for Money
1/5
Customer Service
1/5
Local Reception
1/5
Incentivised Review No
Plan TypePost-Paid Sim Only
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Jimmy T.
Jimmy T.Sydney, NSW
  • 5 reviews
  • 2 likes

Vodafone UI Login Changes

published

Vodafone has beeen Working Fine for me since 3 Years. and i expect they develop better technology with their endless Login Function via the Mobile/Web. There seem to be bug on the UI of the App. There wait time is around 20 mins or 30mins. Therefore. Vodafone wouldnt be the Mobile Carrier to Trust on. They have Indian Callers not Assuies

Value for Money
3/5
Product Quality
1/5
Customer Service
1/5
Local Reception
1/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$54.00
Included Data per Month200 GB
Store LocationCabramatta CyberStore
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Bishy
BishyMelbourne
  • 6 reviews
  • 7 likes

Rude technical support

published

Extremely rude technical support. I called up Vodafone for PIN reset and this extremely rude lady named 'Stella' (sounds like a pseudo name did not help and abruptly transferred me

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$100.00
Included Data per Month100 GB
Similar opinion? Write a review on ProductReview.com.au!
Mobile Phone Service Providers

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Peeved Off
Peeved OffSouth East Queensland, QLD
  • 2 reviews
  • 2 likes

Rude unhelpful and uninformed

published
Value for Money
1/5
Product Quality
3/5
Customer Service
1/5
Local Reception
3/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$40.00
Included Data per Month3 GB
Store LocationMitchelton
Similar opinion? Write a review on ProductReview.com.au!
Skenner
SkennerCanberra Central 2601, ACT

Vodafone cant keep promises

published
Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Steve H
Steve HSydney, NSW
  • 4 reviews
  • 3 likes

Not very good for royal customer.

published
Value for Money
2/5
Product Quality
3/5
Customer Service
1/5
Local Reception
4/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$39.00
Included Data per Month40 GB
Similar opinion? Write a review on ProductReview.com.au!
Mobile Phone Service Providers

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Dean
DeanPerth, WA
  • 3 reviews
  • 2 likes

I would give Zero stars if I could

published

Customer service is appalling, the staff can't help with any issue you have keeping you on the phone for 40min every time only to tell you that you have to visit a store

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Local Reception
2/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$40.00
Included Data per Month34 GB
Store LocationPerth
Similar opinion? Write a review on ProductReview.com.au!
Popy
PopySydney, NSW
  • 6 reviews

Terrible network!

published

I cannot even use up 15 GB of my 30 GB plan because of poor network, day or night, No service to even search online ley alone watching a video!! I gave up totally

Value for Money
2/5
Product Quality
2/5
Customer Service
2/5
Local Reception
1/5
Transparency
2/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$45.00
Included Data per Month30 GB
Similar opinion? Write a review on ProductReview.com.au!
Ajay
AjaySydney, NSW
  • 2 reviews
  • 1 like

Vodafone Fraud company

published
Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeYes
Plan Cost per Month$60.00
Similar opinion? Write a review on ProductReview.com.au!
Page 1 of 6

Questions & Answers

Risabh G.
Risabh G.asked

is voda phone bad

2 answers
Katia Kaloustian
Katia Kaloustian

Yes, very bad customer service

JK007
JK007

Yes

Danielle m.
Danielle m.asked

I have been charged $148 this month as part of my bill. The $148 is itemised as ‘pricing plan’ . What is that?

No answers
Jenny R.
Jenny R.asked

TXT confirmation to another mobile what does this question mean when I am topping up my phone

No answers
See all Vodafone questions

Get an answer from our members and Vodafone Australia representatives

Details

CategoryMobile Phone Service Providers and Physical Shops
Network UsedVodafone
International Roaming Offered Yes
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