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Extra charge and poor network
I didn't like the Vodafone network as coverage was not good and I was in month- month plan and they charged me extra 8$ for porting the same number to other network. No other mobile network charge for porting number like that.
Problem, not a Solution
Terrible, they refuse to provide an NBN service because my mobile phone is less than 6 months old. They are a blocker in life, not a solution. Would not recommend. Does not help their calls always drop out as well
They signed me up to an NBN plan they weren’t contractually able to deliver. On confronting them with this, they weren’t helpful in negotiating a price on a new plan.
Escalated to make a complaint. The Manager just hangs up on me without resolving the issue. Since then, telephone conversations on this carrier have been garbled to people I wish to speak to.
Avoid this carrier like the plague.
I contacted these people three times on an issue they promised to fix and never did so I moved to dodo cheaper and better.Every one I dealt with was in India.
Have been a Vodafone customer for 4 years . Christmas week 2021 ,I needed to travel from Sydney to Yamba N.S.W my 2 mobile phones had no or little reception from Newcastle all the way up the East coast . when in Yamba I had no network on both phones had to go into town for reception.
Contacted Vodafone T.P.G , what amateurs they blamed my 2 mobile phones for the reason , contacted the communications ombudsman and complained about this company , they offered me $17 for their poor network and took it upon themselves to close the case against t...
Poor customer service
I am thinking to change my mobile service to Vodafone, however, spend over 5 mins on the phone with phone robot and can't speak with someone can help. Can't say disappointed, but would use other company, just in case in the future I need some help on the customer service.
Vodafone mobile internet VERY VERY slow - Port Macquarie NSW
I am holidaying in Port Macquarie NSW. Despite 4 calls to customer service i continue to get only 1 to 2 mb download speed for internet. Ive done all the things they suggested even drove down to the tower in town and VERY VERY slow internet continues. "Its all working ok" they continue to say. This is ridiculous ... 1-2mb ... on either 3G or 4G. Theyve given up trying to help.
Vodafone UI Login Changes
Vodafone has beeen Working Fine for me since 3 Years. and i expect they develop better technology with their endless Login Function via the Mobile/Web. There seem to be bug on the UI of the App. There wait time is around 20 mins or 30mins. Therefore. Vodafone wouldnt be the Mobile Carrier to Trust on. They have Indian Callers not Assuies
Rude technical support
Extremely rude technical support. I called up Vodafone for PIN reset and this extremely rude lady named 'Stella' (sounds like a pseudo name did not help and abruptly transferred me
Rude unhelpful and uninformed
Went into the Mitchelton Store, the older guy has works is abrupt, rude and had no interest in helping you. I tried to set up a business account with Vodafone. According to Vodaphone a Discretionary Trust with Corporate Trustee is not a business and they won’t give you an account. Old mate in the store could not say why, and really just wanted me to leave the store. He told me to call Vodafone, which I did. 30mins later after being transferred around no one could tell me why. Went back into the store begrudgingly to get the account in my name (...Vodafone was the best option for wifi calling in my area). The guy was so rude about porting the number over. I would have just left if we hadn’t already set most of it up. Absolutely terrible new customer experience. 10/10 Do not recommend!
Vodafone cant keep promises
So this post is about a ps5 order that never materialized! Long time (over 10 years) mostly happy customer here. Happy until I was duped into buying a ps5 from Vodafone by a well-trained salesperson who assured me I couldn't get it from anywhere else in time and I would definitely get it before the 15th (it was a birthday present so the timing was important). 15th turned to 20th, 20th turned 23rd. Each time I called ( called 4 times now) I was told there out of stock (whereas when I ordered I was told they have stock...strange how it changes wh...en trying to get me to give some more money). Last time I called I even escalated the matter to a manager who said my order was a priority and I would get it before the 23rd. Today's 23rd and after a disappointing call with Vodafone I was told...you guessed it...no stock, too bad you just have to wait! How can a so-called well-reputed multi-million dollar company not get its logistics right that they cant tell customers if they have stock or not? Or at the very least stop guaranteeing dates! There are mistakes and then there is outright lying, several times!. Mr Iñaki Berroeta are you aware or do you even care? Here I am still hoping good sense and customer service will prevail and trying to figure out what to do for the birthday.
Not very good for royal customer.
I am with Vodafone form 2007, nearly 15 years, a royal customer, even if my wife said there is better plan with another service provider, I always refuse to switch.
In July 2018, I joined $40 plan, 40G data for 12 months, after expiry, they didn't call me and provide a new plan, I supposed I will automatically roll into a new plan with 40G data but reduce speed after 40G.
Last month, there was issue with WIFI for a couple of days, and I was using mobile to watch movie online, I got an message for 85% data used up, I didn't read in ...detail and didn't paid much attention, then I got the bill for $120, $5 for per G data I used which after 40G. I called their customer service, they are willing to provide $40 discount on the condition that I signed another 12 months contract with them. I told customer service I am with them for 15 years, but they still refused to waive the extra $80, pointing that it was my mistake I didn't read the message in detail.
I would give Zero stars if I could
Customer service is appalling, the staff can't help with any issue you have keeping you on the phone for 40min every time only to tell you that you have to visit a store
I cannot even use up 15 GB of my 30 GB plan because of poor network, day or night, No service to even search online ley alone watching a video!! I gave up totally
Vodafone Fraud company
I am the victim, I was contacted (phone call) by Vodafone sales team and given discount on my existing plan which I accepted happily then call disconnected. Within 5 minutes same person (female) call me and told that as a loyal customer to Vodafone I have another offer. I eagerly asked for it and she offered a free iPad 11 pro. After hearing that I was shocked and eagerly asked “are you sure” and she replied yes. I told her I am not going to pay a cent and she replied yes it is free.
Then she proceeded with it and told me that the first email ...
Questions & Answers
I have been charged $148 this month as part of my bill. The $148 is itemised as ‘pricing plan’ . What is that?
TXT confirmation to another mobile what does this question mean when I am topping up my phone
Get an answer from our members and Vodafone Australia representatives
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