Bring back better prepaid Like combo
Combo plans better . Prepaid needs better data 15gb c'mon lol 2021 data is cheap., Update prepaid better. I miss combo plus plans ..... Good reception though but don't be stingy lol.
Not very good for royal customer.
I am with Vodafone form 2007, nearly 15 years, a royal customer, even if my wife said there is better plan with another service provider, I always refuse to switch.
In July 2018, I joined $40 plan, 40G data for 12 months, after expiry, they didn't call me and provide a new plan, I supposed I will automatically roll into a new plan with 40G data but reduce speed after 40G.
Last month, there was issue with WIFI for a couple of days, and I was using mobile to watch movie online, I got an message for 85% data used up, I didn't read in ...detail and didn't paid much attention, then I got the bill for $120, $5 for per G data I used which after 40G. I called their customer service, they are willing to provide $40 discount on the condition that I signed another 12 months contract with them. I told customer service I am with them for 15 years, but they still refused to waive the extra $80, pointing that it was my mistake I didn't read the message in detail.
I cannot even use up 15 GB of my 30 GB plan because of poor network, day or night, No service to even search online ley alone watching a video!! I gave up totally
loyal customers should be rewarded. not other way around
i’m giving 2 stars just because they offer great deals for new customers.
Not so great to loyal customers( i’ve been with them for 8 years ) . they offer a plan with 80gb for 45$ a month if you’re a new customer but not for someone it has been with them for 8 years .. i’ll have to pay more to get more Gb that i actually don’t need when i just wanted that specific plan.
loyal customers should get at least same deals as new customers … AT LEAST .
great provider for NEW CUSTOMERS ONLY .
Punished for loyalty???
I've been with Vodafone for quite sometime and have a few phones along with NBN on my account.
I don't have any problem with the service, both calls and internet even when in remote locations I am surprised that my Vodafone sim is still receiving service along side my secondary Telstra sim.
The only thing I really have an issue with when it comes to Vodafone is that the only way to get a better plan is to either, leave or log a TIO complaint which costs Vodafone money for the complaint being logged and allows you to speak with Australian oper...
Lots of data
I have a pre paid sim only plan. I have automatic recharge so I get extra data every month. I like the feature that you don't loose internet if you run out of data it just goes slower, not that I ever would as I have 200gb in my data bank.
Vodafone Marion Westfield SA simply woeful -- never again!
On 29 May 2021 I spoke with someone at Vodafone online support staff on a problem with a small white simacrd-driven modem who lights work intermittently during the day or not at all until night time. Which means during the day I have to keep checking the modem is still working. He advised me to approach Vodafone Westfield Marion. On 3 June I did. The lady who served me kept asking me questions that were irrelevant to my issues. Noting my frustration to explain to her in clear and succinct English, she finally tweaked. But then told me to bring ...the modem in and a technician will look at it in five to ten days. It's still under warranty until Dec '21. Why was she so hard of hearing in the first place? Seemed to me she was trying to fob me off, perhaps to get back to her social media on her phone, as was another of her colleague next to me fixated with her social media on her phone. Does anybody at Vodafone work any more? Or are they incapable of listening to customers' qualms? Is this why so many people get frustrated with shop assistants because they have zero listening skills but are quick to mouth off inanities and irrelevancies? I should just be given a new modem for the old one and not be told it'll take up to two weeks. No questions asked for a loyal customer, which obviously means nothing to Vodafone. Well keep on flicking your social media on your phones. That's more important than earning a wage the right way.
Such a waste of time
I bought a prepaid sim card for a new business number and tried THREE times to activate it from my mobile, and TWICE from my laptop and it wouldn't process. This is taking up much valuable time that I don't have to spare. I then call Vodafone to try help me, I was passed along 3 times until I could actually get someone to help me. I had to repeat myself several times to the operator and just got so frustrated for wasting my time I've decided to go with another provider. No business with Vodafone again.
Thanks for making me realise you're not w...
pretty bad since TPG merger
Coverage was average, no dropouts but generally pretty slow for my area (Sydney metro). Bought into a prepaid special intro offer that promised data rollover, bonus data and a discount for first 3 renewals - this was not honoured, charged me full rate on the first renewal & no data rollover. Staff picked up the error but only offered extras credit if I renewed at full price again. nah..
Terrible mobile data
Had been with Telstra for a year and had had no problems switched to Vodafone and have had so many problems. The first problem was trying to transfer my number it didn't work. This was kind of the other providers problem but still. The coverage has been terrible compared to Telstra I'm in the middle of a town and there 1 bar. There was also a network outage for a few days. Not very happy with them will be switching back to Telstra.
Advrage 20-25mbps speed, but i have seen it reach speeds of up to 90mbps in good reception. This service finaly allowes you to do mass updates like the 77gb star wars battlefront 2 update.Speed is awsome! And great deal! The only downfall that effects me is that the coverage is not crazy, if i use my internet while my phone is in the center of the house i only receve 3mps but if i put my phone near a window it can run up to 90mbps, and advragely runs at around 25mbps im guestermating, well thats what i have observed, and i would say every phone...would run differently depending on processors and such, but other then that i am finaly able to do mass updates like the 80gb call of duty updates and stuff that are on that much larger scale. Chears vodafone for bringing us a great deal!
After sales assistance? Not received
After two years, I decided to return to Vodafone as a telephone operator. I specify that with the previous provider (Kogan mobile) I had a great time, spending half. However, having purchased a smartwatch, Kogan does not offer the possibility of combining it with the phone to use it independently. So after some research, Vodafone was offering the best price between Optus and Telstra. As soon as the rechargeable plan was activated, the website and the app did not recognize my phone number. After three weeks of waiting and calling customer suppor...t every 48 hours (following their directions), the problem did not go away. In the three weeks of requesting assistance, no one from Vodafone Australia contacted me trying to find a solution. I, therefore, decided to activate Optus.
Good provider, could be best
Customer service- perfect
Price - Can be controlled
I've been Vodafone customer for 14 year in India and Australia.
I couldn't get unlimited calls to India anymore so I left it but may join back if a nice package will be offered
User unfriendly website.
I have been with Vodaphone for 18 months on a sim only plan since I scrapped the landline. The service itself has been faultless, however since I can't understand foreign call centre staff I went online to choose a GB upgrade and found their website so confusing and biased to new customers I ended up changing to another carrier who had an easy to understand website, and had my phone number ported within 24 hours. So long, Vodaphone.
Nice customer service and good products
Customer service are always helpful and friendly with any issues. Coverage in rural areas isnt amazing but its good otherwise. Prepaid recharges are decent value and plans are also pretty good.
Questions & Answers
I have been charged $148 this month as part of my bill. The $148 is itemised as ‘pricing plan’ . What is that?
TXT confirmation to another mobile what does this question mean when I am topping up my phone
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